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PODCAST

Sarah Knows Support Workers

SUPPORT WORKER STORE

Sarah Knows Support Workers with Sarah Heriot is the podcast breaking down the NDIS with real talk, hot tips, and zero fluff. Expect interviews with founders, NDIS business owners, and sector leaders — plus the questions support workers actually want answered. From day-to-day challenges to industry changes, drama, rants, and honest insights, this pod helps support workers and NDIS businesses level up fast.

business careers

All Episodes

00:07:41

17 Years in the Disability Sector: Lessons Every...

Sarah Knows Support Workers ·

2025/12/22

What do you learn after 17 years in the disability sector?In this episode, Sarah Heriot reflects on her journey through support work — from the early days to the major shifts in advocacy, choice, and independent living we see today.Sarah shares real, lived lessons from working directly with people with disability, watching the sector evolve, and learning what truly creates better outcomes. This is an honest conversation about what’s changed, what’s improved, and what support workers need to hold

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00:07:33

Thriving in 2026 as a Support Worker | Skills, Tech &...

Sarah Knows Support Workers ·

2025/12/16

Support work is changing — fast.In this episode, Sarah Heriot unpacks what it really means to thrive as a support worker in 2026, not just survive the shifts in the NDIS.We talk about how expectations are evolving, why technology now plays a bigger role than ever, and how support workers can stay relevant, confident, and indispensable — without losing their values or burning out.This episode is for NDIS support workers, independent support workers, and anyone working in disability support who wants

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00:12:36

How Support Workers Can Use ChatGPT (Without Losing...

Sarah Knows Support Workers ·

2025/12/14

Can ChatGPT actually help NDIS support workers — or is it something we should be wary of?In this episode, Sarah Heriot shares how she uses ChatGPT in everyday NDIS support work to plan meaningful activities, support goal-focused programs, and write clearer professional notes — without replacing the human side of support.With over 17 years in the disability sector, Sarah explains how AI can reduce mental load for support workers, help expand ideas, and support better outcomes — when used

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00:41:53

This Platform Is Changing Independence for People...

Sarah Knows Support Workers ·

2025/11/19

In today’s episode, I sit down with Tara Shekede, founder of Me Plus More — one of Australia’s leading online platforms supporting people with intellectual disability to build real independence, confidence and life skills.We talk about:• The real reason Me Plus More was created• Why easy read, accessible learning and clear language matter• Digital safety, scams and online risks for people with disability• How support workers can use Me Plus More as a toolbox for skills-building• How NDIS

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00:44:46

From Drama Teacher to Care Trainer: Yvette’s Pivot to...

Sarah Knows Support Workers ·

2025/11/07

From Drama Teacher to Care Trainer — meet Yvette “Spaghetti” Salvaris!In this episode, Sarah from the Support Worker Store sits down with Yvette Salvaris, founder of Ethical Training Solutions, to talk about her wild career pivot from teaching drama to transforming the care and training sector.They dive into:💬 How Ethical Training Solutions started (and what “ethical” really means)💡 Why career pivots are booming post-COVID🐶 How volunteering (with therapy dogs!) keeps her grounded👥 Why empathy +

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00:48:07

From Garage to GOAT: Garth Belic on Building PayCat —...

Sarah Knows Support Workers ·

2025/11/03

From humble garage beginnings to becoming the go-to name in NDIS & aged-care payroll — meet Garth Belic, founder of PayCat 🐱💼Sarah (aka the Brat) chats with Garth about how PayCat turned the pain of SCHADS payroll into a smooth, automated system that actually makes sense.In this ep, they cover:💥 How PayCat was born in a garage (and built into a 30+-staff powerhouse)💥 The truth about SCHADS — why it’s so messy and how PayCat simplifies it💥 Saving hours (and money) with award-costing +

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00:58:45

The All-in-One Care Hub: Matt Cagney on Building...

Sarah Knows Support Workers ·

2025/10/30

If you’re tired of juggling apps, emails, and endless admin, this episode’s for you.Sarah sits down with Matt Cagney, CEO of ShiftCare, to unpack how his platform became the one-stop shop for disability and aged care providers across Australia. From client management and rostering to billing, compliance, and communication — ShiftCare’s doing it all (and doing it well).Matt shares his journey from the tech world to the care industry, what it takes to design software that genuinely supports support

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01:27:19

💬 “If You’re Going to Be in This Sector — Don’t Be a...

Sarah Knows Support Workers ·

2025/10/16

In this episode, I sit down with Nicole Doherty, founder of Empowered Livability, who drops one of the realest lines you’ll ever hear in the NDIS sector:👉 “If you’re going to be in this sector — don’t be a dickhead.”Nicole has over 25 years of experience in community services and has built Empowered Livability on one core value — treat people like people.We talk about:🏠 Creating homes that actually feel like home💬 How emotional intelligence changes everything in care⚖️ The balance between

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01:10:23

No Handouts, Just Hustle — Cedar from MyAssista on...

Sarah Knows Support Workers ·

2025/10/06

The first few years of business? Brutal. 💀But Cedar from MyAssista and Support Worker Store spill the truth: it’s the grind that builds the gold.In this episode, we talk about:💬 The messy, unglamorous side of startup life💡 Why “hustle” still matters when you’re building something from nothing🧱 Learning skills you never thought you’d need (and wearing all the hats)🔥 What keeps founders pushing through when the money’s tight and the doubt’s loudIf you’ve ever felt like giving up on your dream —

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00:49:43

The Truth About Behavior Support Nobody Tells with...

Sarah Knows Support Workers ·

2025/10/02

With 19 years in the disability sector, Brett Sams has seen it all — from the overwhelming early days of community care to becoming a behavior support practitioner shaping workplace wellbeing. In this conversation, Brett shares how personal experiences influenced his career, why understanding behavior triggers is essential, and how collaborative support plans can change lives.We dive into the real talk on burnout, why men in the sector struggle to open up about self-care, and how building a toolbox

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01:15:13

From Institutions to Inclusion: Belinda Toohey on...

Sarah Knows Support Workers ·

2025/09/29

In this episode of Support Worker, Sarah chats with Belinda Toohey — a powerhouse in the disability sector. Belinda shares her journey from the early days of deinstitutionalization to creating Including You, a service built on social justice and advocacy.They dive into:How the NDIS changed disability support (for better and harder)Why choice and control matter for people with disabilityThe real challenges support workers face every dayWhy skill development and community inclusion are key to

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00:52:06

ADHD, Autism & NDIS Support: Connor Greene on...

Sarah Knows Support Workers ·

2025/09/02

In this episode, we sit down with Connor Greene, a passionate support worker and ADHD advocate, to explore the realities of supporting neurodivergent children within the NDIS framework.Connor shares his journey from aged care to working with kids with ADHD and autism, unpacking the unpredictable nature of daily support work and the importance of communication, self-regulation, and education.We dive into:✨ Why Connor believes ADHD should be redefined as a self-regulation disorder✨ The changing role

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00:42:28

Making Mealtimes Work: Dietitian Tips for Support...

Sarah Knows Support Workers ·

2025/08/27

In this episode, Sarah from the Support Worker Store chats with Laura Appel, an experienced NDIS dietitian and founder of Feed Me Nutrition.We dive into what a dietitian really does, why they’re so important under the NDIS, and how they work with support workers to make meal planning, nutrition, and food choices easier for participants.Laura shares her journey, the challenges around food in group homes, supporting people with PEG feeds and texture-modified diets, and training support workers to

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01:10:41

Marco Polo Portal: Building Bridges for Choice &...

Sarah Knows Support Workers ·

2025/08/25

In this episode, Sarah from the Support Worker Store sits down with Amy and Aaron, the powerhouse duo behind Marco Polo Portal, to unpack their journey through entrepreneurship, disability accommodation, and the importance of neurodiversity in business.Together, they explore:✨ How their partnership dynamics fuel innovation✨ The role of feedback, mentorship, and AI in shaping their platform✨ Why empowering people with disabilities to find the right housemates is more than tech — it’s about choice,

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00:58:09

Human Power in Action: Transforming Workplace Culture...

Sarah Knows Support Workers ·

2025/08/06

In this episode of Sarah Knows Support Workers, I sit down with Phil Hamilton from Human Power to talk all things HR, workplace culture, and the art of managing people (not just policies).Phil shares his journey in HR and drops some real-world wisdom on creating safe, supportive workplaces where employees actually want to stick around. From navigating tough conversations to hiring the right people, boosting engagement, and retaining top talent, this chat is packed with takeaways for leaders, small

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01:05:09

Confetti, Chaos & Compliance: The Real NDIS Biz Life

Sarah Knows Support Workers ·

2025/08/05

Running an NDIS business isn’t just paperwork and policies—it’s heart, hustle, and a whole lotta chaos (with a sprinkle of confetti).In this episode, I sit down with Phuong, founder of Connect My Community, to talk about what it really takes to thrive as a small NDIS provider. We dig into:✅ Why compliance should feel like a superhero’s cape, not a straightjacket🧠 The emotional toll of running an NDIS biz (and how to avoid burnout)👥 The power of community support and building real connections🚀 How

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00:48:36

Daniel from Jigsaw Australia Talks Careers, Community...

Sarah Knows Support Workers ·

2025/07/28

What do elevator pitches, big dreams, and support workers have in common? They all come together in this feel-good convo between Sarah from the Support Worker Store and Daniel from Jigsaw Australia.From networking wins to career twists, Daniel spills the tea on:What makes a great support worker 💡Why partnerships matter more than ever 🤝How Jigsaw is transforming lives through real jobs and real skills 💼Career advice for anyone wanting to thrive in the NDIS space 🚀The reality of support work—the

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00:45:32

Caffeine Connections: Building Personal Brands &...

Sarah Knows Support Workers ·

2025/07/21

In this episode, we sit down with Jack Traynor, Business Development Manager at Care Done Differently and founder of Caffeine Connections — a relaxed, relationship-first networking event changing how professionals connect in the disability support sector.Jack shares how Caffeine Connections was born to fill a real gap in the industry: a need for casual, no-pressure meetups where NDIS providers, support workers, and community leaders can build genuine connections and collaborations. 💬We unpack big

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00:53:53

NDIS, No BS: Trust, Networking & Finding Your Cookie

Sarah Knows Support Workers ·

2025/07/12

In this episode, we dive deep into the NDIS space with someone who gets it — from plan management headaches to community magic. We chat trust, ethics, networking that’s actually fun (yep, it’s possible), and why small providers are kind of a big deal.✨ Real stories, real strategy, and a few laughs along the way.🎧 Whether you're a support worker, provider, or just NDIS-curious, this one’s for you.👉 Wanna connect with Stu or check out what he's building?Visit his LinkedIn:

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00:50:15

Building an Award-Winning NDIS Business: Inside Your...

Sarah Knows Support Workers ·

2025/07/07

In this episode, Sarah from the Support Worker Store sits down with Greg Hart, co-founder of Your Hart to Hart, to unpack their inspiring journey in Australia’s NDIS and disability services sector. From starting out in a church hall to earning industry awards, Greg shares real talk about building a B-Corp social enterprise, overcoming the stigma around for-profit services, and the pivotal role support workers play in participant success.We dive into the challenges of COVID-19, maintaining quality

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80 results

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