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PODCAST

Sarah Knows Support Workers

SUPPORT WORKER STORE

Sarah Knows Support Workers with Sarah Heriot is the podcast breaking down the NDIS with real talk, hot tips, and zero fluff. Expect interviews with founders, NDIS business owners, and sector leaders — plus the questions support workers actually want answered. From day-to-day challenges to industry changes, drama, rants, and honest insights, this pod helps support workers and NDIS businesses level up fast.

business careers

All Episodes

00:38:28

NDIS Home Care Technology: How One App Is Solving the...

Sarah Knows Support Workers ·

2026/03/23

NDIS families across Australia are struggling to coordinate care, manage communication, and keep everyone informed. When Lisa Thomson couldn’t find a solution, she built one.In this episode of Sarah Knows Support Workers, Sarah sits down with Lisa Thomson, founder of Harmonies Home Health Hub, to explore how technology is transforming home care, aged care, and disability support across Australia.This episode is for support workers, NDIS providers, families, and aged care professionals looking to

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00:41:31

The Hidden Power of Auditing: More Than Just Checking...

Sarah Knows Support Workers ·

2026/03/19

Most support workers dread audits… but what if compliance was actually your chance to shine?In this episode, Sarah chats with Keturah from Quality HQ, a former auditor turned quality champion, about how providers can stop seeing compliance as scary red tape and start using it as a tool for growth, confidence, and better care.Keturah shares how she went from working inside organisations to building her own business, all while helping providers create systems that actually fit their culture, values,

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00:20:56

The Hidden Toll of Support Worker Burnout—and What...

Sarah Knows Support Workers ·

2026/03/10

Support workers do incredible work every day. But behind the care, the smiles, and the dedication, many are quietly dealing with burnout, emotional exhaustion, and isolation.In this episode, we talk honestly about the reality of support worker burnout. The long weekends. The emotional toll of supporting others. The loneliness of working one-on-one. And the impact constant staff turnover has on NDIS participants.This conversation also looks at the responsibility leaders and managers have in the

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00:59:54

How Podcasting Unlocks Hidden Opportunities for...

Sarah Knows Support Workers ·

2026/03/05

Unlock the secret to thriving in the disability sector with a veteran who’s been on the frontlines for 15 years. Solomon shares how genuine relationships, authentic marketing, and a deep passion for supporting others can elevate your impact—and your career. If you're a support worker, provider, or aspiring leader feeling overwhelmed by industry changes and the hype around marketing, this episode is your game-changer.Discover how support work is more than just a job—it's a calling that builds

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00:37:06

The Product Revolution Changing Disability & Aged...

Sarah Knows Support Workers ·

2026/03/02

What if something as simple as the right product could restore someone’s dignity?In this episode, we go behind the scenes with Bec Parry, co-founder of InCare Supports, to talk about how everyday essentials are quietly transforming disability and aged care across Australia.From colourful continence products to adaptive clothing that actually looks good and works properly, Bec shares how practical design choices can boost confidence, reduce stigma, and give people back a sense of independence.After

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00:51:28

Growth Strategies with Chris Lupa

Sarah Knows Support Workers ·

2026/03/02

Are you ready to unlock the secret to sustainable growth in the complex world of NDIS and disability services? What if a single shift in your marketing mindset could transform your provider business from struggling to thriving? This episode with Chris Lapa, founder of the Growth Academy, reveals the counterintuitive strategies that help providers stand out, connect deeply with stakeholders, and build systems that grow without burnout.Chris shares his 15-year journey in marketing, his pivot into the

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00:04:38

The Most Powerful Choice in Disability Care Is Who...

Sarah Knows Support Workers ·

2026/02/24

We talk about plans.We talk about funding.We talk about hours, policies, compliance, risk.But the most powerful decision in disability care isn’t written on any form.It’s who walks through the front door.In this solo episode, Sarah shares a raw and honest perspective from more than 15 years in the disability sector. Why two people with the same funding can live completely different lives. Why availability is not the same as suitability. And why one wrong match can undo months of progress — while one

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00:40:47

Youth Mentor Queen 👑 | Building a Trauma-Informed...

Sarah Knows Support Workers ·

2026/02/16

In this powerful episode, I sit down with Yosmerys Aparicio Cuencas — founder of Supporting Communities Australia and self-declared “Youth Mentor Queen.”Yosmerys shares her journey from disability support worker to CEO, and how her background in criminology and youth work shaped her trauma-informed mentoring model, Elevate Youth Lab.We talk about:• Youth mentoring in the NDIS• Supporting young people with disability and trauma backgrounds• Capacity building and confidence• Female leadership in the

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00:48:05

Stop Posting for Posting’s Sake: Ethical NDIS...

Sarah Knows Support Workers ·

2026/02/09

In this episode I sit down with Michelle Flynn, Growth & Marketing Manager at aryse (https://aryse.com.au/) — a service doing great things in the disability space.Michelle unpacks what ethical, effective marketing really means in an industry where trust and connection matter more than slick ads. We get honest about:✨ Why emotional, values-based messaging will always beat hype✨ The difference between posting content for the sake of it vs content with purpose✨ How your team’s behaviour out in the

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00:46:28

The Hidden SIL Problem No One Is Talking About:...

Sarah Knows Support Workers ·

2026/02/05

Running a SIL service and feel like you’re constantly juggling rosters, funding, staff needs, and compliance… and still wondering if you’re getting it right?You’re not alone — and you’re not failing.In this episode, Sarah chats with Josh Pix from Resolv, a team that works alongside SIL providers across Australia to fix one of the biggest hidden problems in the sector: rostering and claiming that doesn’t actually match participant funding.We talk about:• Why SIL rostering is one of the hardest jobs

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00:03:38

From Mugs to Matchmaking: A Support Worker Tale

Sarah Knows Support Workers ·

2026/01/25

I’m not great at elevator pitches — and honestly, I don’t want to be.I’m better at listening.Listening to why you do what you do.How you got here.And what actually matters to you.In this episode, I share the real story behind Support Worker Store — how it accidentally turned three years old, how it started while I was pregnant with my third child, and how it evolved from funny support-worker mugs into something much bigger.We talk about:✨ Playing too small (and realising it)✨ Building a brand while

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00:48:17

Support Worker to COO: Real Leadership in Disability...

Sarah Knows Support Workers ·

2026/01/23

In this episode of Sarah Knows Support Workers, I sit down with Joel Scott, who started his career as a support worker and is now a Chief Operations Officer (COO) in disability housing.We talk honestly about what it’s really like to grow a career in the disability sector — from starting young, learning on the job, and working in group homes, to leading big teams and making big decisions.Joel shares why being a support worker first makes you a better leader, why titles don’t matter as much as people,

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00:23:39

Rebuilding Allied Health: Inside Australian Therapy...

Sarah Knows Support Workers ·

2026/01/22

What happens when people inside the NDIS get fed up with broken systems… and decide to build something better?In this episode, I’m joined by Ammar Kazi and Valentina Aushana, the founders of Australian Therapy Hub (ATH) — an all-in-one platform designed to make therapy simpler, fairer, and more human for NDIS participants, therapists, and families.We unpack:Why the current allied health systems weren’t cutting itHow admin, travel, and paperwork were eating into actual careWhat happens when

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01:22:55

10 Years, No Shortcuts: Vision, Hustle & Balance with...

Sarah Knows Support Workers ·

2026/01/19

We’re back for 2026 — and kicking off with a powerful conversation.In this episode of Sarah Knows Support Workers, Sarah sits down with James Bennett, Director of Evergreen Disability Care, to talk about what it really takes to build a disability business with integrity, long-term vision, and heart.James shares his journey from the corporate world into disability, shaped by lived experience as a parent and years on the ground. This is an honest conversation about leadership, supporting staff

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00:07:41

17 Years in the Disability Sector: Lessons Every...

Sarah Knows Support Workers ·

2025/12/22

What do you learn after 17 years in the disability sector?In this episode, Sarah Heriot reflects on her journey through support work — from the early days to the major shifts in advocacy, choice, and independent living we see today.Sarah shares real, lived lessons from working directly with people with disability, watching the sector evolve, and learning what truly creates better outcomes. This is an honest conversation about what’s changed, what’s improved, and what support workers need to hold

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00:07:33

Thriving in 2026 as a Support Worker | Skills, Tech &...

Sarah Knows Support Workers ·

2025/12/16

Support work is changing — fast.In this episode, Sarah Heriot unpacks what it really means to thrive as a support worker in 2026, not just survive the shifts in the NDIS.We talk about how expectations are evolving, why technology now plays a bigger role than ever, and how support workers can stay relevant, confident, and indispensable — without losing their values or burning out.This episode is for NDIS support workers, independent support workers, and anyone working in disability support who wants

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00:12:36

How Support Workers Can Use ChatGPT (Without Losing...

Sarah Knows Support Workers ·

2025/12/14

Can ChatGPT actually help NDIS support workers — or is it something we should be wary of?In this episode, Sarah Heriot shares how she uses ChatGPT in everyday NDIS support work to plan meaningful activities, support goal-focused programs, and write clearer professional notes — without replacing the human side of support.With over 17 years in the disability sector, Sarah explains how AI can reduce mental load for support workers, help expand ideas, and support better outcomes — when used

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00:41:53

This Platform Is Changing Independence for People...

Sarah Knows Support Workers ·

2025/11/19

In today’s episode, I sit down with Tara Shekede, founder of Me Plus More — one of Australia’s leading online platforms supporting people with intellectual disability to build real independence, confidence and life skills.We talk about:• The real reason Me Plus More was created• Why easy read, accessible learning and clear language matter• Digital safety, scams and online risks for people with disability• How support workers can use Me Plus More as a toolbox for skills-building• How NDIS

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00:44:46

From Drama Teacher to Care Trainer: Yvette’s Pivot to...

Sarah Knows Support Workers ·

2025/11/07

From Drama Teacher to Care Trainer — meet Yvette “Spaghetti” Salvaris!In this episode, Sarah from the Support Worker Store sits down with Yvette Salvaris, founder of Ethical Training Solutions, to talk about her wild career pivot from teaching drama to transforming the care and training sector.They dive into:💬 How Ethical Training Solutions started (and what “ethical” really means)💡 Why career pivots are booming post-COVID🐶 How volunteering (with therapy dogs!) keeps her grounded👥 Why empathy +

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00:48:07

From Garage to GOAT: Garth Belic on Building PayCat —...

Sarah Knows Support Workers ·

2025/11/03

From humble garage beginnings to becoming the go-to name in NDIS & aged-care payroll — meet Garth Belic, founder of PayCat 🐱💼Sarah (aka the Brat) chats with Garth about how PayCat turned the pain of SCHADS payroll into a smooth, automated system that actually makes sense.In this ep, they cover:💥 How PayCat was born in a garage (and built into a 30+-staff powerhouse)💥 The truth about SCHADS — why it’s so messy and how PayCat simplifies it💥 Saving hours (and money) with award-costing +

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94 results

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