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PODCAST

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.comJeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later

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All Episodes

34:28

Maximizing Kitchen Efficiency with QSR Automations'...

The Restaurant Technology Guys Podcast brought to you... ·

2024/12/30

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Brian Wayne, VP of Customer Success at QSR Automations. They discuss how QSR Automations' technology solutions, such as the ConnectSmart kitchen display system and front desk software, enhance kitchen efficiency and guest experience. Brian shares insights into his journey with QSR Automations, the evolution of their products, and the importance of data in improving restaurant operations. The conversation hig...

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34:00

Data-Driven Success: Exploring RAD's Impact on...

The Restaurant Technology Guys Podcast brought to you... ·

2024/12/16

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer of Custom Business Solutions, is joined by Jeff Porter and Ryan Burhorn, co-founders of RAD, a next-generation analytics platform designed for restaurant operators. Their guest, James McGee, CFO and franchisee at Dave's Hot Chicken, shares insights into how RAD helps the rapidly growing brand make data-driven decisions that improve guest and employee experiences. The discussion covers RAD's innovat...

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33:31

Unlocking First-Party Delivery with Uber Direct: A...

The Restaurant Technology Guys Podcast brought to you... ·

2024/12/09

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Brandi Villareal, head of Uber Direct's online food delivery for the U.S. and Canada. They explore the advantages of Uber Direct's first-party delivery solution, which allows restaurant brands to maintain control over customer data and enhance customer loyalty, unlike third-party marketplaces. Brandi shares her extensive background in the food and beverage industry, including technology and operations, ...

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36:33

Navigating the Future of the Restaurant Industry with...

The Restaurant Technology Guys Podcast brought to you... ·

2024/12/02

In this episode of the Restaurant Technology Guys Podcast, Jeremy Julian talks with Danny Klein, freshly promoted to VP Editorial Director at WTWH Media's FRH properties. They delve deep into the state of the restaurant industry, discussing everything from the surge of bankruptcies and the challenges of rising costs, to evolving consumer preferences and the impact of technology. Danny shares insights on value perceptions, brand adaptations like those of Chili’s and Texas Roadhouse, and the fu...

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34:52

Innovating Tradition: How Groucho's Deli Advances...

The Restaurant Technology Guys Podcast brought to you... ·

2024/11/25

In this episode of the Restaurant Technology Guys podcast, Jeremy is joined by Deric Rosenbaum, President and CTO of Groucho's Deli, an 83-year-old deli chain based in the Southeast U.S. Deric shares his journey from commercial construction to leading Groucho's Deli alongside his business partner Bruce Miller. The conversation delves into Groucho's unique hybrid model between QSR and Fast Casual, their unrelenting focus on quality ingredients, and their innovative use of technology to enhance...

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36:04

Innovating Restaurant Operations with GM Pilot: A...

The Restaurant Technology Guys Podcast brought to you... ·

2024/11/18

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Cijoy, an experienced restaurant technology and operations veteran. Cijoy shares his journey from engineering to the Y2K era and his transition into the restaurant industry. He introduces his new product, GM Pilot, which aims to streamline restaurant operations by optimizing labor management, enhancing efficiency, and saving costs. The discussion highlights the significant challenges faced by GMs and how...

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37:13

Transforming Restaurant Success with InKind:...

The Restaurant Technology Guys Podcast brought to you... ·

2024/11/11

In this episode, the discussion centers around InKind's innovative, tech-driven approach to scaling and supporting restaurants. InKind's CEO shares insights on leveraging Silicon Valley strategies, deploying large-scale data analytics and AI, and the significance of personalized support for independent restaurants. The episode covers the dual role of InKind as a financial service provider and a consumer marketplace, detailing creative financing solutions and marketing experiments that enhance...

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37:07

Innovating Blaze Pizza: Tech Transformations and...

The Restaurant Technology Guys Podcast brought to you... ·

2024/11/04

In this insightful episode of the Restaurant Technology Guys podcast, host Jeremy Julian chats with Chris Demery, CTO of Blaze Pizza, about the technological advancements at Blaze Pizza, particularly post-COVID-19. Chris highlights the pivotal role of user-friendly technology in enhancing both on-premise and off-premise dining experiences. The discussion covers the seamless implementation of the Qu POS system across more than 270 locations, the importance of open APIs, and the challenges and ...

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36:13

Overcoming Adversity and Finding Purpose: A...

The Restaurant Technology Guys Podcast brought to you... ·

2024/10/28

In this episode of the Restaurant Technology Guys podcast, co-host Jeremy interviews serial entrepreneur Keith Sampson, who shares his journey through the payments and fintech industry influenced by personal challenges such as his father's battle with Lou Gehrig's disease. Keith discusses his 'grow through it' mindset and passion for helping others achieve their potential, highlighting five key characteristics for growth: continuous learning, gratitude, resilience, humility, and confidence. T...

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36:32

Boosting Corporate Dining: Insights from Laura Wilbur...

The Restaurant Technology Guys Podcast brought to you... ·

2024/10/21

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Laura Wilbur from Dinova to discuss strategies for attracting higher-spending corporate guests to restaurants. They delve into the benefits for both corporate diners and restaurant operators, including increased guest frequency, higher average check sizes, and loyal business relationships. Laura shares her professional insights on how Dinova helps bridge the gap between Fortune 1000 companies and high...

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36:19

Mastering Restaurant Marketing with Rev Ciancio

The Restaurant Technology Guys Podcast brought to you... ·

2024/10/14

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian talks with Rev Ciancio, a hospitality marketing consultant and CMO at Salad House and Handcraft Burgers Brew. They discuss effective restaurant marketing strategies, focusing on the importance of local search optimization, email marketing, and guest feedback. Rev shares insights on why social media isn't a primary driver for customer acquisition and emphasizes the value of CRM growth through regular, targeted email newsl...

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44:38

Revolutionizing Restaurant Tech with Santi Cuellar:...

The Restaurant Technology Guys Podcast brought to you... ·

2024/10/07

In this episode of the Restaurant Technology Podcast, host welcomes Santi Cuellar, Senior Manager of Product Marketing for Fusion Connect and co-host of the Tech Unmuted podcast. Santi shares insights into the evolving role of technology in the restaurant and retail sectors, particularly focusing on network infrastructure and its criticality. The discussion covers the shift in network needs driven by the pandemic, the importance of robust and secure Wi-Fi networks, and the significance of omn...

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36:38

Navigating the Future of Restaurant Technology: A...

The Restaurant Technology Guys Podcast brought to you... ·

2024/09/30

Navigating the Evolving Landscape of Restaurant Technology with Joanna FantozziIn this episode of the Restaurant Technology Guys podcast, we are joined by Joanna Fantozzi, a senior editor at Nation's Restaurant News and Restaurant Hospitality. Joanna shares her journey in the restaurant tech space, discussing her role in covering tech, legislation, and specific companies within the industry. The conversation delves into the current state of restaurant technology, emphasizing the importance of...

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37:19

Revolutionizing Restaurant Finances with Starfish AI:...

The Restaurant Technology Guys Podcast brought to you... ·

2024/09/23

Revolutionizing Restaurant Finances with Starfish AI: Insights from Jordan SilvermanIn this episode of the Restaurant Technology Guys podcast, host Jeremy sits down with Jordan Silverman, co-founder and CEO of Starfish, a company dedicated to helping small businesses understand and manage their finances using AI. Jordan shares his journey, from early entrepreneurial endeavors to his passion for assisting small businesses in democratizing access to data and tools. The conversation delves into ...

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29:29

Family Bonds and Italian Beef: Inside Pops Italian...

The Restaurant Technology Guys Podcast brought to you... ·

2024/09/16

The Journey of Pops Italian Beef: From Family Tradition to Franchise ExpansionIn this episode of the Restaurant Technology Guys podcast, the host welcomes Kacie, a lifelong restaurant industry veteran and the daughter of the founder of Pops Italian Beef. Kacie shares her personal background, the history of Pops Italian Beef, and its transition from a family-owned business to a franchised brand with 16 locations. She discusses the unique challenges and successes of maintaining consistent quali...

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35:50

Reimagining Restaurant Delivery: Insights from...

The Restaurant Technology Guys Podcast brought to you... ·

2024/09/09

In this episode of the Restaurant Technology Guys podcast, the hosts welcome back Meredith Sandland, CEO of Empower Delivery. Meredith offers insights into the evolution of restaurant technology and the importance of efficient delivery systems. She discusses how her company, Empower Delivery, spun out from ClusterTruck, aims to streamline the delivery process for restaurants by offering an end-to-end order fulfillment system. The conversation delves into the challenges of third-party delivery...

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39:12

Harnessing AI for Restaurant Reputation Management...

The Restaurant Technology Guys Podcast brought to you... ·

2024/09/02

Harnessing AI for Restaurant Reputation Management with Akira's Co-FounderIn this episode of the Restaurant Technology Guys podcast, the hosts sit down with Shereen, co-founder of Akira, to discuss the importance of online reputation management for restaurants. They delve into how Akira uses AI to streamline reputation efforts, manage online reviews, and deliver actionable insights to improve customer experience and branding. Shereen shares the origins of Akira and highlights the significance...

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32:06

Building Biscuit Belly: From Pharmacy to Restaurant...

The Restaurant Technology Guys Podcast brought to you... ·

2024/08/26

In this episode of the Restaurant Technology Guys Podcast, the hosts welcome Chad and Lauren Coulter, co-founders of Biscuit Belly. They share their journey from being pharmacists to becoming successful restaurateurs, developing their biscuit-centered restaurant brand. The Coulters discuss their strategic branding efforts, the challenges and adaptations brought on by the COVID-19 pandemic, and their expansion plans. They also reflect on the importance of maintaining a unique dining experience...

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36:16

Franchising Growth: Insights from Casey Cooley of...

The Restaurant Technology Guys Podcast brought to you... ·

2024/08/19

In this episode, the host welcomes Casey Cooley, President of Pivotal Growth Partners and Director of Franchising and Development for Jeremiah’s Italian Ice. Casey discusses his role in helping emerging restaurant franchises grow by focusing on recruiting the right franchisees and selecting the optimal locations. He emphasizes the importance of a phased vetting process to determine if a brand is franchisable and the need for a comprehensive support system. Casey also highlights how different ...

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31:51

Enhancing Restaurant Order Pickups with Apex...

The Restaurant Technology Guys Podcast brought to you... ·

2024/08/12

In this episode of the Restaurant Technology Guys Podcast, the host interviews Ashley McNamara, VP of Marketing at Apex Order Pickup Solutions. They discuss the efficiency and security of Apex's automated locker systems designed for restaurant order pick-ups. Ashley explains how these lockers streamline the order retrieval process, improve data visibility, and enhance customer and staff experiences. Topics include the comparison with traditional shelves, the role of geo-fencing, and the impac...

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344 results

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