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PODCAST

Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.

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All Episodes

57:45

535: Founder Friday! 30 Years of Coffee! w/ Ana...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/04/17

Simplicity, focus, community, and legacy. These are some words that I feel apply to the steady and excellent service of Hyperion Espresso these last 30 years of operation. When you can measure your business in decades and look back with pride and a full heart, you now you have crafted something lasting and valuable. Today we are going to explore the story of Hyperion Espresso in Fredricksburg, VA w/ co-founder Ana Brugos Born in Madrid, Spain Ana got a degree in Advertising at Universidad

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11:29

SHIFT BREAK! Don't Force The Wrong People To Do The...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/04/17

It is a common weakness of hiring managers and desperate owners alike. We hire people that are not the right fit and spend most of our time trying to get them to change once they are working in the cafe. This leaves us burned out, it leaves the employee frustrated, and the business suffers in the process. Today on Shift Break we will be talking about how e can avoid hiring the wrong people for the shop by focusing our effort away from trying to conform people that should not have been hired to

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53:17

534: Encore! Helping Your Team Work Through Their...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/04/15

Once you hire the right people for your cafe you move on to the next decision, how to work with them to give them to set them and the business up for success. Too often the way we place and lead people is based on their job description and not so much based on their individual characteristics. How much better would your shop run if your team was given the opportunity to work in areas where they were strong and their weaknesses were not our dominant pre-occupation? Today we are goin to dive into this

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11:44

SHIFT BREAK: Getting Over the Awkwardness of Leadership

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/04/11

Why does it feel so awkward and difficult to take action the way we know we need to as leaders in the coffee shop? If you are human, you feel a kind of resistance when it comes to making decisions, having those conversations, and generally taking decisive steps into leadership. What are we worried about? Well, there surely are some things we can fall prey to and need to guard against when using the authority of the role to serve others, but unless we get over the awkward first steps, we cannot truly

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45:14

533: Principles of Quality Control

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/04/03

The quality of your product matters. Some might get the idea that if only we are kind and hospitable then all will be forgiven or overlooked when it comes to quality fumbles. Actually, quality and the delivery of excellence in the product is part of how you show kindness and hospitality. Therefore how we approach it must be with a mindset that starts with the customer and ends with a structure of applied standards that respects the person, the coffee, and ourselves. Today we will be talking about

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12:17

SHIFT BREAK: The Myth of a Saturated Market

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/04/02

"I cannot open a coffee shop because my market is too saturated!" Does this sound like something you have heard or even said yourself? Today there are indeed a LOT of coffee shops. Way more than there ever have been. But does that mean the market is really saturated? Today on Shift Break we will be talking about a different way to view market saturation that will challenge you and open you up to the possibilities that are all around your community. There are more opportunities than meet the eye.

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28:40

532: Start with Hospitality

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/03/30

The question we sometimes ask interviewees is, "What is more important, quality, or hospitality?" Spoiler, it's a trick question and the answer we like to hear usually is "Both". Well, today on the show we will dive into why the answer should actually be hospitality and how our approach to this question and the order in which we pursue things actually can limit our potential or set us up for massive impact and growth. Related episodes: Embracing Unreasonable Hospitality w/ Will Guidara 424:

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46:45

RoR #33: Roasting for Different Cultivars w/ Rob Hoos...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/03/26

Roasting coffee sets the stage for how much potential enjoyment a customer has in drinking it. In order to truly bring out the best in a particular coffee, you need to consider details about the coffee that impact its behavior and development. One of the big ones of course is the cultivar you are roasting and being able to start determine a profile from a place of understanding based on what that cultivar generally likes. Today on this 33rd episode of Rate of Rise, brought to you by our friends

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14:02

SHIFT BREAK! Why Following Through is the Key to...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/03/25

In order to assure our staff that we are listening and want to provide them solutions for issues they bring up we will often promise things in the moment, but then life gets in the way. In the moment it does not feel like a big deal, but slowly trust is eroded, and we see less engagement and loss opportunity for growth. Today on Shift Break we will be talking about how a commitment and discipline of following through is often the the missing piece in your cafe operations. It is that discipline that

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28:01

531: Why the Rise Convenience Coffee is a Good...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/03/24

It is easy to get caught up into the vortex of convenience in automation in the industry today. Whether it's the giant chain drive-through's popping up across America- or super automatic promises that aren't kept, or ready to drink products that promise profitability, but rob us of energy, we could be spending in more sustainable things - the current wave of convenience is also an opportunity for coffee houses to reclaim value in the marketplace. On today's episode, we are going to be discussing

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44:27

530: Founder Friday w/ Aisha Bullard and Modou (MAD)...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/03/19

Creating a coffee shop that is not only for the community but built with the community is a pretty magical thing. It requires a deft balance between decisiveness, confidence, and openness to collaboration with others to make it truly sing. Today we are talking with someone who has taken this challenge on and in the process set the tone for what a coffee shop experience can look like in a region that is steeped in tradition and poised for growth in the coffee sector. I am thrilled to talk with Aisha

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11:30

SHIFT BREAK! How To Get The Most From a Coffee Event

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/03/19

Whether it is a trade show, local business event, online or in-person summit, or a local throw down, coffee events are a way to connect and offer a lot of opportunities to grow and gain value for your career and business. That opportunity is there, but only if you know how to really take advantage of it. Today on Shift Break we will be talking about how you can really get the most from a coffee event, and how to avoid the pitfalls of leaving a ton of value on the table due to a lack of planning and

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43:09

529: 10 Years of Coffee w/ Luke Adams of Standart...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/03/18

Coffee has always been about connection. The coffee shop brings people together inspiring conversations and playing a role in developing relationships that promote growth in a community. Within the industry we have events and we also have various forms of media that also bring us together around ideas and inspire conversations around topic both directly and indirectly related to coffee. Among the many publications and sources facilitating these conversations there is one that has consistently

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11:17

SHIFT BREAK! Holding Baristas (and Yourself!)...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/03/12

At a certain point a manager or owner will need to have a difficult conversation with a staff member that ultimately is about accountability. This conversation is often done with a lot of pent up emotion and the stard being applied may or may not have been very well communicated or trained. On top of this we rarely see a structure put in place AND followed that helps guide the process. Today on Shift Break we will be talking about why you need an accountability process, how it should be approached

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30:52

528 : Growing Yourself and Your Cafe Through Delegation

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/03/07

When you start a coffee shop you find yourself doing a lot of the jobs yourself. Scheduling, inventory, event management, training and onboarding, meetings, shift coverage, developing SOPs, hiring etc. Initially these tasks and others like them are things you want to be involved with, but as time goes on, instead of delegating, we keep the same tasks year after year, and in so doing hold back ourselves, others, and the business from growing the way it needs to. Today we are going to be

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12:17

SHIFT BREAK! Adding Value in the Cafe

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/03/06

These days a lot of coffee shop owners are thinking about how they can add value for the customer. Of course this is a question that should be asked and right now with costs and competition the desire to add value is at an all time high as we seek to attract and retain customers. But are we going about it the right way? Today on Shift Break we will be talking about why you might not need to add any more value than you already offer, and then if you decide you want to add something to your program,

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33:20

527: Thoughts on How to Approach Training and Onboarding

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/03/06

Besides hiring the right person for the role in your coffee shop, onboarding and training is the most important thing to get right so those you bring on and the customers who trust you brand, are set up for success. It is therefore little wonder why, when training and on-barding are skimped on, the hospitality, quality, and then sales go down as customers lose trust. Today we are going to be discussing how to approach the development and execution of onboarding and training in a way that

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11:50

SHIFT BREAK! The Work of Offering Kindness in the Cafe

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/02/28

When we talk about the virtues of hospitality, one of the ones that comes up a lot is kindness. The extension of this grace to others in spite of our mood is a discipline that requires us to find motivation beyond receiving thanks. Today on Shift Break we will be talking about why, if we are serious about kindness becoming what we are known for amongst other hospitality virtues, we need to support those intentions with consistent and excellent work supported by systems to make that work something

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01:03:16

526: Founder Friday w/ Fount Coffee and Kitchen...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/02/28

Creating and maintaining an elevated standard of hospitality is no easy task. It not only requires strategies and systems, but it requires that those providing the hospitality also experience it themselves. That people-first focus on employee satisfaction and sustainability matched with a high standard of training and a structure of operations to support and nurture the culture is exactly what today's guests have created in their cafe. Today we get to talk with the owners of Fount Coffee and

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01:08:01

525: Encore: Focusing on What is Essential w/ Greg...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2025/02/26

As we continue to navigate costs and the increasing competitive landscape of running a coffee shop, focusing on what is essential in your business has never been more crucial. Few guests have given us as salient and focused a treatment on how to prioritize than when we interviewed author and speaker Greg McKeown on his best selling book Essentialism. Greg is the CEO of McKeown Inc. His writing has appeared or been covered by The New York Times, Fast Company, Fortune, HuffPost, Politico, and Inc

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