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PODCAST

Nobody Told Me That! A Dental Podcast with Teresa Duncan

Teresa Duncan, speaker and corporate consultant

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

business management

All Episodes

13:24

Ep 94: Podcasting at the Hinman with Brad James of Kleer

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2022/08/19

Earlier this year I spoke at the Hinman Dental meeting and was able to be a part of their Podcast Lounge. Very cool - hope more shows do this! I asked a few guests to stop by and Brad James was kind enough to make a 2nd podcast appearance. We talked about consumer behavior and what to expect with an uncertain economy. A few highlights: Employer choice is the key to better benefits (either through carriers or a membership plan) Hear about the practice information I walked my audience through in

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42:31

Ep 93: Making Smart Decisions For a Changing Business...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2022/08/01

Kim McGuire of Fortune Management is one of my favorite people to talk business with. Not just ‘what’s up with you?’ business but the business of dentistry, numbers and strategy. It felt good to deep dive into current conditions and how we can flex to succeed. We talked about these topics and more: Where did the critical thinking go? Her practical vision of accelerated hygiene Associate dentists providing hygiene? The horror! How her clients are adapting to our post-Covid, inflationary reality

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58:26

EP 92: Reimagining Administrative Onboarding with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2022/01/26

What if you could put new or unsure employees through a bootcamp? The culture shock in dentistry is real - the hard truth is that our new stars need more direction than a manual and some webinars. Our busy offices sometimes don’t allow us that luxury but what if that’s a cycle to be broken? Michelle Affanato has worked with hundreds of offices learning their pain points and stumbling blocks. She shares her thoughts with me in this episode. Here are some of our talking points: How to best teach

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50:28

EP 91: Ransomware and Security Breaches SHOULD Scare...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/12/20

Have you heard of Log4Shell? Well, that’s why you need to stay up to speed on security issues. Most offices have ‘the IT company’ or as I called him ‘the IT guy.’ Nowadays you need help managing the CBCT, patient communication, phone system and practice management system. My guest is Dan De Steno from NOVA Computer Solutions - a managed services provider I’ve recommended for years. He scared the bejeesus out of me by explaining the new Log4Shell vulnerability that WILL AFFECT US ALL. We also talked

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01:05:44

EP 90: The Audit Edition: OSHA & Infection Control...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/12/01

Infection control may seem boring but I’m telling you, my guest makes it interesting! For example - what do coffee and fake nails have in common? They don’t belong in your clinical area! Infection control expert and auditor India Chance joins me to discuss this and so much more. My main takeaway from this: someone actually thought to use their beef jerky maker to sterilize masks. I’m somewhat entertained by this! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

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54:26

EP 89: 3 Management Consultants Walk Onto A Panel

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/11/03

This episode is actually a follow up webinar for an AADOM panel discussion that I hosted. Boy that’s a mouthful! Curve Dental sponsored a fantastic panel discussion at AADOM’s annual conference. We wanted to continue the conversation with a follow up webinar that expanded on some of the most popular topics. Staffing, COVID situations, doctors running reports and increased embezzlement were just some of the topics we tackled. Enjoy! Full show notes on the podcast home page

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57:32

EP 88: The Cures Act, Chart Notes and Missing...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/10/20

Another insurance nerd joins me on the podcast! Rick Garofolo of Practice Mechanics teaches me about the Cures Act - part of me wishes I didn’t know anything about it. BUT it’s important and we need to be compliant when it goes into effect. We also discussed some hot topics from his classes at the recent American Association of Dental Office Management’s Annual Conference. You may be surprised to learn how you should be tracking inactive patients. We talk about chart notes. I hope you get as excited

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01:01:56

EP 87: Why Do People Spend on Pets Rather Than Teeth?...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/10/06

This episode focuses on spending habits and lessons learned from past recessions. Sameer Bhasin is CareCredit’s VP of Alliances and has worked with dental offices for over 20 years. He shared that cosmetic surgery was the first division of CareCredit to rebound after the lockdown. So is it easier to discuss financing liposuction than crowns? Maybe. You be the judge. Both of us were in dentistry during the last recession so we shared our observations and tips for not repeating the same mistakes

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01:09:24

EP 86: A Gathering of Insurance Geeks is a Beautiful...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/09/08

The 3rd Annual Insurance Extravaganza happens in November in Orlando. Founder Christine Taxin and accountability coach Lynne Leggett join me to talk about the benefits side of dentistry. The changes are coming at us fast and furious - it takes a community to truly stay on top of it all. We discuss Medicare, Medicaid, credentialing and all sorts of pain points that pop up on an insurance coordinator’s radar. Hope it helps and hope we see you in November! Insurance Extravaganza Nov 12-13, 2021 –

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01:10:34

EP 85: Judy Kay Mausolf Teaches Me About Team Culture

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/08/25

Popular speaker and workshop host Judy Kay has been helping teams collaborate and succeed for as long as I’ve known her. I asked her a million questions about practice culture and how to not only change it but to protect it as well. We went through quite a few scenarios and then topped it off by reminiscing about our own times as manager and Chief Everything Operator many many years ago. I always enjoy my time with her and I hope you do as well! Full show notes on the podcast home

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01:02:52

EP 84: Patients, Employers and Membership Mojo with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/08/11

Brad James and I dished about the landscape of dentistry and then considered it from the patient and employer points of view. He’s the Director of Partner Development for Kleer, a membership plan software solution. We go into a few statistics (of course) about patient behavior with and without insurance as well as how offices could change strategy when faced with increased consumerism. We had a great talk about patient attrition and why dentists don’t explore this expensive practice weakness

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01:03:21

EP 83: Dilaine Gloege Teaches Me About Dental...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/07/28

Where did all these Medicare Advantage plans come from? They’re great for seniors to be able to afford more dental care but they’re taking a lot of offices by surprise. I asked my friend Dilaine to break it down for you (and for me!) We throw around a lot of words like opt-in, enrolled and prescribing physician. They each have significant meaning and we will need to not only know them but to adequately explain it to our patients. I expect you’ll take plenty of notes - I know I did! Full show notes

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44:56

EP 82: Financial Ledgers and You: Love Story or Work...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/07/14

Returning guest Dayna Johnson talks to us about what she’s seeing in patient accounts. Some of the most common mistakes can cause big headaches when it’s time to bring on a new dentist or time to make a sale. Find out which reports she runs daily, weekly and monthly - and why. If you love numbers and attention to detail then this episode is for you 💰 Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Quotes: “When she went to sell her practice she ran her reports for

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56:24

EP 81: Adapting To Your Team’s Communication Styles...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/06/30

“Disruption offers opportunity” - wise words from my guest Lisa Copeland. We talk about being brave, encouraging and firm in our team interactions. Each position and age group in our office has its own communication styles. The last year brought to light issues that should be addressed before they can cause lasting damage to your team. Topics like bullying, burnout and generational behavior are addressed. Hope it’s helpful! Full show notes on the podcast home

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01:21:58

EP 80: Micromanagers and Dental Witches with Dr. Gina...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/06/16

Dr. Gina Dorfman joins me to discuss her perspectives on patient behavior, group interviews and not managing like a witch. Could you be a micromanager and not even know it? I was one - I’ll admit it. We then talk about how patients are usually ready to commit when they contact you. I think you’ll be surprised at how easy it is to turn a patient away. Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Quotes: “Done is better than perfect.” “If you need to micromanage a

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40:53

EP 79: Bursting Social Media Bubbles with Rita Zamora

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/06/02

Rita returns to the podcast with a bold question: are we letting our own preconceived notions of social media affect how we reach out to patients? I can say that it does for me and I have to remind myself of what my audience wants from me, not the other way around. She shares a recent experience that caused her to rethink strategy as well. Find out what’s new with the Apple iOS update and why TikTok can be exhausting for dental offices. Full show notes on the podcast home

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49:39

EP 78: Manager’s Guilt Part 2: Handling It All

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/05/19

Dive into Episode 77 for the first part of this series. In this session, I share how I managed my time and duties. Tracking all the deadlines, review dates, renewal dates and the other stuff that pops up can be exhausting. Feel free to use my downloadable calendar as a guide and make it your own! Being a manager is hard - learn from the misses and celebrate your wins. You’re too busy to sit around feeling guilty :) Don’t forget to check out my other podcast Chew on This - A Dental Podcast!

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35:20

EP 77: Manager’s Guilt Part 1: What Is It and How to...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/05/05

This feeling just doesn’t affect new managers. Even experienced team leaders feel that they “should have known more” about a rule or a system. The job is hard and requires not only multi-tasking but still keeping track of many other items. In this two-part topic I’ll go over how a new manager could keep this guilt at bay by focusing on immediate concerns. For my experienced managers, we’ll also talk about goal setting to avoid burnout. Part 2 will focus on techniques and how I used both a

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58:04

EP 76: Putting Patients First with Innovator Dr....

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/04/21

One of my favorite people to keep an eye on is Dr. Bryan Laskin. He’s the founder of OperaDDS, Toothapps, Upgrade Your Practice and more apps and services designed to make our lives easier. In dentistry we see a lot of change with materials and equipment but not nearly the same in the administrative field. I’m talking about reimagining the way you do business not just improving what we already do. I joked with Bryan that he was ahead of his time with his OperaVR and teledentistry products. The good

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50:24

EP 75: Minimizing the Unexpected Parts of Practice...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/04/07

I asked Dr. Suzanne Ebert to share the horror stories and what she’s seen go wrong when dentists buy and sell practices. My listeners need to know the dark side, not just the rah rah moments. Dr. Ebert is with ADA Practice Transitions™ and has facilitated agreements with strange requirements (take my wife, please!) but also many that have been a positive life changer for families and communities. Even if you don’t think this is in your near future you never know what life has in store. I’d rather

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