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PODCAST

Nobody Told Me That! A Dental Podcast with Teresa Duncan

Teresa Duncan, speaker and corporate consultant

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

business management

All Episodes

01:01:56

EP 87: Why Do People Spend on Pets Rather Than Teeth?...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/10/06

This episode focuses on spending habits and lessons learned from past recessions. Sameer Bhasin is CareCredit’s VP of Alliances and has worked with dental offices for over 20 years. He shared that cosmetic surgery was the first division of CareCredit to rebound after the lockdown. So is it easier to discuss financing liposuction than crowns? Maybe. You be the judge. Both of us were in dentistry during the last recession so we shared our observations and tips for not repeating the same mistakes

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01:09:24

EP 86: A Gathering of Insurance Geeks is a Beautiful...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/09/08

The 3rd Annual Insurance Extravaganza happens in November in Orlando. Founder Christine Taxin and accountability coach Lynne Leggett join me to talk about the benefits side of dentistry. The changes are coming at us fast and furious - it takes a community to truly stay on top of it all. We discuss Medicare, Medicaid, credentialing and all sorts of pain points that pop up on an insurance coordinator’s radar. Hope it helps and hope we see you in November! Insurance Extravaganza Nov 12-13, 2021 –

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01:10:34

EP 85: Judy Kay Mausolf Teaches Me About Team Culture

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/08/25

Popular speaker and workshop host Judy Kay has been helping teams collaborate and succeed for as long as I’ve known her. I asked her a million questions about practice culture and how to not only change it but to protect it as well. We went through quite a few scenarios and then topped it off by reminiscing about our own times as manager and Chief Everything Operator many many years ago. I always enjoy my time with her and I hope you do as well! Full show notes on the podcast home

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01:02:52

EP 84: Patients, Employers and Membership Mojo with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/08/11

Brad James and I dished about the landscape of dentistry and then considered it from the patient and employer points of view. He’s the Director of Partner Development for Kleer, a membership plan software solution. We go into a few statistics (of course) about patient behavior with and without insurance as well as how offices could change strategy when faced with increased consumerism. We had a great talk about patient attrition and why dentists don’t explore this expensive practice weakness

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01:03:21

EP 83: Dilaine Gloege Teaches Me About Dental...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/07/28

Where did all these Medicare Advantage plans come from? They’re great for seniors to be able to afford more dental care but they’re taking a lot of offices by surprise. I asked my friend Dilaine to break it down for you (and for me!) We throw around a lot of words like opt-in, enrolled and prescribing physician. They each have significant meaning and we will need to not only know them but to adequately explain it to our patients. I expect you’ll take plenty of notes - I know I did! Full show notes

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44:56

EP 82: Financial Ledgers and You: Love Story or Work...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/07/14

Returning guest Dayna Johnson talks to us about what she’s seeing in patient accounts. Some of the most common mistakes can cause big headaches when it’s time to bring on a new dentist or time to make a sale. Find out which reports she runs daily, weekly and monthly - and why. If you love numbers and attention to detail then this episode is for you 💰 Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Quotes: “When she went to sell her practice she ran her reports for

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56:24

EP 81: Adapting To Your Team’s Communication Styles...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/06/30

“Disruption offers opportunity” - wise words from my guest Lisa Copeland. We talk about being brave, encouraging and firm in our team interactions. Each position and age group in our office has its own communication styles. The last year brought to light issues that should be addressed before they can cause lasting damage to your team. Topics like bullying, burnout and generational behavior are addressed. Hope it’s helpful! Full show notes on the podcast home

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01:21:58

EP 80: Micromanagers and Dental Witches with Dr. Gina...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/06/16

Dr. Gina Dorfman joins me to discuss her perspectives on patient behavior, group interviews and not managing like a witch. Could you be a micromanager and not even know it? I was one - I’ll admit it. We then talk about how patients are usually ready to commit when they contact you. I think you’ll be surprised at how easy it is to turn a patient away. Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Quotes: “Done is better than perfect.” “If you need to micromanage a

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40:53

EP 79: Bursting Social Media Bubbles with Rita Zamora

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/06/02

Rita returns to the podcast with a bold question: are we letting our own preconceived notions of social media affect how we reach out to patients? I can say that it does for me and I have to remind myself of what my audience wants from me, not the other way around. She shares a recent experience that caused her to rethink strategy as well. Find out what’s new with the Apple iOS update and why TikTok can be exhausting for dental offices. Full show notes on the podcast home

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49:39

EP 78: Manager’s Guilt Part 2: Handling It All

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/05/19

Dive into Episode 77 for the first part of this series. In this session, I share how I managed my time and duties. Tracking all the deadlines, review dates, renewal dates and the other stuff that pops up can be exhausting. Feel free to use my downloadable calendar as a guide and make it your own! Being a manager is hard - learn from the misses and celebrate your wins. You’re too busy to sit around feeling guilty :) Don’t forget to check out my other podcast Chew on This - A Dental Podcast!

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35:20

EP 77: Manager’s Guilt Part 1: What Is It and How to...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/05/05

This feeling just doesn’t affect new managers. Even experienced team leaders feel that they “should have known more” about a rule or a system. The job is hard and requires not only multi-tasking but still keeping track of many other items. In this two-part topic I’ll go over how a new manager could keep this guilt at bay by focusing on immediate concerns. For my experienced managers, we’ll also talk about goal setting to avoid burnout. Part 2 will focus on techniques and how I used both a

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58:04

EP 76: Putting Patients First with Innovator Dr....

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/04/21

One of my favorite people to keep an eye on is Dr. Bryan Laskin. He’s the founder of OperaDDS, Toothapps, Upgrade Your Practice and more apps and services designed to make our lives easier. In dentistry we see a lot of change with materials and equipment but not nearly the same in the administrative field. I’m talking about reimagining the way you do business not just improving what we already do. I joked with Bryan that he was ahead of his time with his OperaVR and teledentistry products. The good

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50:24

EP 75: Minimizing the Unexpected Parts of Practice...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/04/07

I asked Dr. Suzanne Ebert to share the horror stories and what she’s seen go wrong when dentists buy and sell practices. My listeners need to know the dark side, not just the rah rah moments. Dr. Ebert is with ADA Practice Transitions™ and has facilitated agreements with strange requirements (take my wife, please!) but also many that have been a positive life changer for families and communities. Even if you don’t think this is in your near future you never know what life has in store. I’d rather

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55:13

EP 74: Talking Revenue With A Ninja ft. Andy Cleveland

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/03/24

The post-COVID state of collections may surprise you - it’s better than I thought. Andy Cleveland is my guest and is known as the Dental Practice Ninja (hi-ya!). We chatted about collections protocols, small claims court and when to write off balances. Have you ever wondered if you should forgive a balance when a patient dies? What about if you run into a collections patient outside of the office? I always love talking about money and so does he. I hope this episode is helpful! Full show notes on

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35:25

EP 73: Why I Have A 24 Hour Rule

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/03/10

Everyone has a few life rules that shape how they act, interact and react. One of my personal rules is that I wait 24 hours before making any big decisions or purchases. This can be very hard in a world with so much available instant gratification. I look back on some of the biggest decisions I’ve made and am thankful for this rule. I can think of a few big mistakes I would have made had I acted impulsively. I take this guideline and apply it to our workplace. Patients, coworkers and even

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28:53

EP 72: Life Is Too Short To Deal With Terrible Patients

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/02/24

Why do we put up with them? I recently talked with a friend who routinely purges ‘bad’ patients from his practice. We both thought that more offices should do this. I wanted to share my thoughts on rogue patient management with you. Hope it helps. Schedules full of awesome patients sound pretty good to me! Quotes “Imagine if you actually liked all your patients.” “Think about it, how many patients do you have that bring out this high anxiety.” “They have a philosophy where they only see

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54:22

EP 71: Spotting Substance Abuse in Your Office with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/02/10

Edie Gibson is a well-respected hygienist and a personal long-time friend. Although we met while educating about implants one of her personal passions has been to discuss addiction and mental health. I’ve learned over the years that just because someone is quiet and says they’re fine that it may not always be the case. At some point you’ll come across someone who needs help. I hope this helps you if you find yourself in similar situations. In the meantime, I’m sending hugs to you. Life can be hard

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57:49

EP 70: Fraudulent Hoverboard Dentist Dramatic Reading

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/01/27

My friend Kevin Henry joins me to illuminate the case of Dr. Seth Lookhart and his manager Shauna Cranford. You may know the doctor best as the Hoverboard dentist - he worked on patients while riding his hoverboard! I know! Hidden in the legal case documents are a bunch of texts between the doctor and manager. They showed just how they planned to get as much reimbursement as possible. Honestly, the hoverboard is the tamest part of the whole case. We took a little creative license and read the

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01:00:57

2021 is the Year For Courageous Conversations - with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/01/13

Master communicator Katherine Eitel Beltshares different ways she coaches offices through difficult conversations. Whether it’s the team, doctor or the patient, you’ll have to deal with intense and surprising situations. Katherine has some great diffuser solutions. Her talk about setting your own boundaries really resonates with me. I have personal boundaries but what are my business ‘heck no’ lines in the sand? Check out Katherine for communication workshops - she’s popular for a reason! Episode

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35:49

Three Key Insurance Developments to Watch for 2021

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/12/30

The upcoming year is already looking remarkably busy on the insurance side. I wanted to give you three areas to watch that will affect your practice. Throughout the year I’ll keep you updated on this podcast and in my newsletter. I appreciate that you see me as a resource, and I will continue to monitor carrier and revenue cycle management news for the industry. Thanks for helping the podcast grow this past year – I very much appreciate you. Here’s to a fantastic 2021! Episode 68 talking points:

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