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PODCAST

Why Business Teams Fail & How to Avoid It : Strong Leadership Skills For Employee Engagement & High Performance

Are you stuck trying to grow a high-performance team for your business so you can focus on your business owner responsibilities? Welcome to the show that helps small business owners hire, grow, and develop a radically-engaged team that will run the business for you, reducing your stress, boosting your profits, and letting you fully enjoy being the business owner. You’ll discover techniques to attract and hire top talent, ways to transform your team into a powerhouse of engagement, and shift from

business management

All Episodes

13:00

Total Stakeholder Value Approach

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/05/26

Do You Allow Friendly Fire from Those on Your Team? This week I want to introduce a concept that will get you thinking differently about how you and your team act and behave in your business. My challenge to you this week is to be especially tuned in and aware of the conversations happening in and around your business this week. Be mindful and watchful for anything that resembles “friendly fire” and step in to stop it in its tracks!

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14:30

4 Critical Financial Documents

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/05/19

How Do You Measure Your Business’s Financial Health? Can we all agree that if we want our business to be successful over the long term that our business MUST be in good financial health? Well, I think the same thing is true about your business. There are certain things that we should track and measure that are indicators of whether our business is financially healthy or not.

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17:00

4 Elements of Transformation

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/05/12

Is Your Team Your Greatest Competitive Weapon? This week I want to talk about the power of transformation – and specifically the power that comes from transforming the individuals who work for you into a team of people who are your most powerful competitive weapon.

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15:30

The Line of Choice

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/05/05

Do You and Your Team Live “Above the Line” or “Below the Line”? I titled this episode “The Line of Choice” because each day, each hour, and each encounter we have with our team, our customers, our suppliers, or our community at large, we have a “choice” on how we are going to “show up”.

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12:00

Taking Pride In Our Work

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/04/28

Do Your Team Members Take Pride in the Work They Do for Your Customers? This week's question is a key indicator of how “radically engaged” your team members are.

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14:20

Over Delivering

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/04/21

How Often Do You Over-Deliver On the Promise To Your Customers? It’s an interesting question that often leads to some interesting discussion about their job responsibilities and the authority they have been given, but mostly, the responses tell me a lot about the mindset of the business owners.

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12:00

Business Math

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/04/14

How Good Are You at Math – Not Just ANY Math – Business Math? You see, I believe that ANYONE can be successful in business – whether you think logically or are more feeling-based – whether you’re an introvert or an extrovert – whether you like things or you like people. But there is one thing you MUST be good at – and that is understanding the MATH of business.

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13:40

Strategic Time Outs

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/04/07

How Often Do You Call Strategic Time Outs? This week I want to reflect a bit on the NCAA March Madness basketball tournament that just finished. In basketball, just like in business, there are teams that seem to be unstoppable – until some unknown team steps up and puts a stop to them! But what should we do about it and how can you keep it from happening to YOUR business? By calling more “strategic time outs!”

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14:30

What Sets You Apart from Your Toughest Competition

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/03/31

What Truly Sets You Apart from Your Toughest Competition? You may have heard this referred to as your value proposition or your unique differentiation. No matter what you call it, it is important that you purposely and intentionally answer the fundamental question – how can you separate yourself, in a meaningful way, from any other competitor in your industry?

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12:00

Poke Yoke

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/03/24

What Progress Have You Made in Making Positive Changes to Your Most Critical Processes? This week, your assignment is to do just that! Identify 2 or 3 critical processes that could use a good "tune up", get a few of your team members together, and brainstorm ways you could “mistake-proof” those processes.

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14:00

Strategies to Increase Customer Loyalty

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/03/17

What Strategies are you using to Increase Customer Loyalty? It is far easier and far less expensive to KEEP an existing customer than it is to find a new customer. This is why I believe there are two very specific metrics you should be tracking in your business on a regular basis to confirm and validate that you are building customer loyalty the right way. Today, we're going to explore these metrics and I'll give you 3 specific strategies to improve customer loyalty for your business.

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13:00

Creating Internal Mentors and Coaches

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/03/10

How Well are You and Your Key Leaders Doing at Pacesetting? You’ve heard it said that you’re only a leader to the extent that others will follow you. Well, today I want to put a slight twist on that saying and phrase it this way – “You’re only a leader to the extent that others are ABLE to follow you”. To be a great leader you’ve got to be a great mentor and coach. This means you need to set the pace for your business and your team. You’ve got to bring them along with you by involving them in the

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13:00

Process Flowcharts and Checklists

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/03/03

How Robust are your Execution and Delivery Processes? If you’re following along with my “bike as a business” metaphor, then you will recognize that today we’re focusing on the BACK WHEEL of your bike – Serving Your Customers. Once you make a commitment to deliver a certain level of quality or fill the order with an agreed-upon speed, or achieve a specific level of benefit or respond in a defined timeframe, you now must DELIVER on your promise.

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14:00

Handling Price-Sensitive Customers

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/02/24

How do You Handle Price-Sensitive Customers? It seems that no matter how we position our products or services, from time to time, we have to face this particularly difficult sales situation. The prospect or customer whose singular motive is to find a way to get your cheapest price. Let’s see if we can unpack what we need to do to “convert” at least some of our price-sensitive prospects into customers who truly value and appreciate our unique differentiation!

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11:30

Strong Leadership

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/02/17

How do You Show “Strong Leadership” to Your Team? No matter who is at the top of your list, the bigger question today is WHY are they on your list of Strong Leaders? What is it that MAKES someone a strong leader?

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11:00

Your Secret Sauce

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/02/10

What is the Secret Sauce that Sets You Apart from Your Competition? Now, I don’t know about you, but when I read the definition of "secret sauce", it makes me want to “double down” on my “secret sauce”. How about you? Are you wanting to “increase the chances of your success”? Do you want to be successful or distinctive”? My bet is the answer is an absolute YES! We're going to dive into this topic today.

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11:00

Asking For Referrals

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/02/03

How Effectively Do You Ask Your Current Customers for Referrals? Today I want to talk with you about asking for referrals. Asking for a referral is a powerful strategy that we should all be using to help us grow our business. But I’m not talking about asking anyone for a referral. I want to specifically address asking your current customers for referrals. Getting referrals from your best customers can radically change the trajectory of your business. If you master this process and execute it

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15:00

Handling Non-Conforming Behavior

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/01/27

How Do You Handle Team Members Who Do Not Live Up To Your Performance Standards? When someone acts “out of character” in front of a customer, or when someone shows up late and your customer is left questioning your integrity, or when someone doesn’t put enough effort or attention to detail into your product or service and your customer is disappointed with the end product? How do you handle that frustration? What do you do when that occurs? Our discussion today will address this important

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12:00

Your Delivery Standards

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/01/20

How High Have You Set Your Delivery Standards? You see, it’s CRITICALLY important that everyone in your business knows EXACTLY what you expect from them with regards to delivering on the promise you made to your customers when you first started doing business with them. It all starts with defining your delivery standard in terms that sets it apart from everyone else in your industry. They break it down and describe it for your team at every step of the customer experience. Then, hold your team

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11:00

Grading Your Customers

Why Business Teams Fail & How to Avoid It : Strong... ·

2023/01/13

How Frequently Do You Grade Your Current Customers? This week I’d like to turn the tables a bit and ask you to shine a spotlight on your customers. There’s no reason why you can’t grade and select the customers you want to work with – just as customers are grading and selecting you as a business to work with.

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