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PODCAST

Banking Transformed with Jim Marous

Evergreen Podcasts

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

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All Episodes

37:17

Banking 2025: Digital Revolution Meets Economic Reality

Banking Transformed with Jim Marous ·

2024/12/10

Traditional financial institutions are rapidly evolving in response to technological innovation, changing consumer expectations, and economic uncertainties. From the rise of digital-first banking solutions to the decline of cash transactions, from embedded financial services to the emergence of digital currencies, the very foundation of banking is being reshaped. Jan Bellens, Leader in the Global Banking Practice at EY, joins us on the Banking Transformed podcast. He provides a global perspective on

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30:59

Building an Award-Winning Mobile Banking Experience

Banking Transformed with Jim Marous ·

2024/12/05

Digital banking success hinges on more than lists of features and technological capabilities. First principles thinking in banking design starts with the fundamental question: What do users truly need to accomplish their financial goals? This approach, combined with rigorous user-centric design, has revolutionized how financial institutions deliver digital experiences.Today's guest, Ty Griffin, Senior Head of UX/UI at Alkami, joins the Banking Transformed podcast. He shares insights on how Alkami

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54:34

Banking 2025: Industry Experts Map the Path Forward

Banking Transformed with Jim Marous ·

2024/12/03

Traditional financial institutions face mounting pressure from fintech disruptors, big tech companies, and evolving regulatory frameworks. The rise of Banking-as-a-Service (BaaS) platforms, embedded finance solutions, and AI-driven services fundamentally alters how financial products are delivered and consumed. To explore these changes and better understand how banks and credit unions must prepare, we're joined on the Banking Transformed podcast by two leading voices in banking and fintech

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48:44

The Community Bank Advantage

Banking Transformed with Jim Marous ·

2024/11/26

Competing as a $1 billion financial institution puts pressure on operational efficiency and technology investment. However, modest size also presents opportunities. These institutions are typically large enough to invest in necessary technology while remaining agile enough to adapt quickly to local market needs and maintain close community ties.On the Banking Transformed podcast, Brian McEvoy, Chief Retail Banking Officer at Webster Five Savings Bank, joins us. With extensive experience at national

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39:03

Banking's Next Chapter: 5th Anniversary Special (Part 2)

Banking Transformed with Jim Marous ·

2024/11/19

Welcome to the second part of our episode, where we turn the tables in celebration of our 5th anniversary at Banking Transformed, I'm honored to be interviewed my senior producer, Leah Haslage, from Evergreen Podcasts. In this two-part episode, we discuss the journey of the Banking Transformed podcast, the evolution of the banking industry, and insights into the future of financial services. We explore how the podcast has chronicled the remarkable transformation of banking during one of the most

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39:50

Banking's Next Chapter: 5th Anniversary Special (Part...

Banking Transformed with Jim Marous ·

2024/11/12

Today, we're turning the tables. In celebration of our 5th anniversary at Banking Transformed, I'm honored to be interviewed my senior producer, Leah Haslage, from Evergreen Podcasts. In this first part of a two-part episode, we discuss the journey of the Banking Transformed podcast, the evolution of the banking industry, and insights into the future of financial services. From our first episode to our latest discussions on artificial intelligence and digital innovation, we explore how the podcast

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33:27

Bridging the Generative AI Readiness Gap

Banking Transformed with Jim Marous ·

2024/10/31

AI and generative AI are set to revolutionize the financial services industry. But how are banks leveraging these powerful tools, and what challenges do they face? In this episode of Banking Transformed, Monica Hovsepian and John Radko from OpenText will share their insights on the current state of AI in banking, its potential to transform customer experiences, and strategies for fast and seamless deployment.Drawing from the latest Digital Banking Report, they explore the current adoption levels of

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44:38

NVIDIA Executive Reveals How AI is Reshaping...

Banking Transformed with Jim Marous ·

2024/10/28

Against a landscape where 91% of financial institutions are either assessing or deploying AI in production, Malcolm deMayo, global vice president of the financial services industry at NVIDIA, joins us on the Banking Transformed podcast. This episode provides an in-depth look at the rapidly evolving AI landscape in financial services, backed by NVIDIA's latest industry survey of global financial services professionals. We explore why 75% of institutions consider their AI capabilities industry-leading

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43:08

MindShift: Unlocking Innovation and Humanity in the...

Banking Transformed with Jim Marous ·

2024/10/22

In this episode of Banking Transformed, we're joined by Brian Solis, Head of Global Innovation at ServiceNow and author of the newly released book 'MindShift.'We explore the critical insights from Brian's latest work, which offers a roadmap for corporate executives navigating the complexities of leadership and innovation in an era of unprecedented change. We'll discuss how leaders can find clarity amidst uncertainty, harness the power of AI while maintaining a human touch, and leverage customer

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17:28

Balancing Speed and Safety with Instant Loan Decisioning

Banking Transformed with Jim Marous ·

2024/10/16

In this episode of Banking Transformed, I sit down with Robert Watts, VP of Consumer Credit at D.L. Evans Bank, a $3 billion community bank serving Southern Idaho and Northern Utah. We discuss how the bank is embracing the power of instant loan decisioning, balancing risk, compliance, and customer needs. Watts highlights the bank's extraordinary growth, transitioning from processing 100-200 loan applications annually to around 300 monthly applications, mainly due to rethinking internal processes and

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45:13

The Future of Financial Wellness: The Evolution of...

Banking Transformed with Jim Marous ·

2024/10/08

Two years ago, we introduced you to the Debbie app, an innovative rewards platform aimed at improving financial wellness. We're excited to welcome back Frida Leibowitz, one of Debbie's co-founders, to discuss their journey since our last conversation. In a world where economic uncertainty has become the norm, the need to transform borrowers into wealth builders has never been more crucial. In this episode of Banking Transformed, we explore how the Debbie app has evolved, the challenges it has faced,

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38:50

The Power of a Modern Document Management System

Banking Transformed with Jim Marous ·

2024/10/03

In an industry where security, efficiency, and client relationships are paramount, having an integrated and democratized document and information management platform is more important than ever.In this episode of Banking Transformed, we explore the evolving landscape of document and information management in financial services with Matt Geiger from Sharefile. We discuss critical challenges banks and credit unions face and how innovative solutions can address these issues head-on. Matt also touches

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41:24

Leveraging Data for Strategic Decisions and CX in...

Banking Transformed with Jim Marous ·

2024/09/26

In this episode of Banking Transformed, we explore the transformative power of data in the financial services industry. Joining us is Jeremiah Lotz, SVP of Product & Data Experience at Velera, formerly known as PSCU/Co-op Solutions.We discuss how banks and credit unions can harness data to drive strategic decisions, enhance customer experiences, and navigate the delicate balance between AI capabilities and human insights. Jeremiah also shares his expertise on developing effective data strategies,

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41:12

Fast-Tracking Generative AI Transformation in...

Banking Transformed with Jim Marous ·

2024/09/24

As financial institutions face growing competition and increasing regulatory pressure, AI could unlock unprecedented efficiency, innovation, and growth—if only they could overcome the hesitation that holds them back. In this episode of Banking Transformed, we sit down with Sandeep Mangaraj, Microsoft's Managing Director of Fintech, to explore the critical role of speed in AI transformation for financial services. Sandeep discusses the barriers to AI adoption in financial services, the risks of

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21:19

Balancing Speed and Security in Account Origination

Banking Transformed with Jim Marous ·

2024/09/17

In this episode of Banking Transformed, recorded at MeridianLink LIVE in Nashville, I interview Deanna Bublik, manager of product origination at American Airlines Federal Credit Union. Deanna offers unique insights into the digital transformation journey of a workplace credit union. We explore how American Airlines FCU is leveraging technology to enhance member experience, streamline operations, and tackle fraud prevention challenges. Deanna also emphasizes the importance of research, understanding

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52:28

Winning in an Era of Fragmented Banking Relationships

Banking Transformed with Jim Marous ·

2024/09/10

In an era of digital transformation reshaping the financial landscape, understanding shifts in consumer behavior is crucial for banks and credit unions aiming to stay competitive. Today, we have Dave Feuer, the Chief Product Officer at Galileo, on the Banking Transformed Podcast. We delve into the fragmentation of banking relationships, the satisfaction paradox, and the imperative for data-driven personalization across generations.We discuss the challenges and opportunities these shifts present for

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38:30

Unlocking Customer Opportunities with a 360-Degree...

Banking Transformed with Jim Marous ·

2024/09/05

Today we're joined on the Banking Transformed podcast by David Acevedo, president of 360View. David discusses the critical importance of developing a comprehensive understanding of customers in the banking industry. We delve into how a 360-degree customer view can transform marketing, analytics, product development, and overall customer experience.Acevedo discusses the challenges and benefits of implementing a holistic customer data strategy and provides practical advice for banks looking to

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46:29

How Money20/20 Mirrors Banking's Evolution

Banking Transformed with Jim Marous ·

2024/09/03

In this episode of Banking Transformed, we sit down with Scarlett Sieber, Chief Strategy & Growth Officer of Money20/20, to explore the remarkable journey of this unique fintech and financial services event. Since its inception in 2012, Money20/20 has grown from a startup conference to a global phenomenon, mirroring the rapid evolution of the banking industry itself. Scarlett shares insights on industry trends, the challenges facing traditional banks, and the innovations shaping our financial

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22:05

Balancing Risk and Speed in the New Era of Digital...

Banking Transformed with Jim Marous ·

2024/09/02

In this episode of Banking Transformed, recorded at MeridianLink LIVE in Nashville, I interview Janel Hartin, Senior Loan Administrator at Bangor Savings Bank. We discuss the bank's digital transformation journey, focusing on streamlining the lending process and enhancing customer experience. Hartin shares insights into Bangor Savings Bank's evolution from a paper-based lending system to a fully digital process, highlighting the bank's advancements in achieving rapid loan processing times and

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47:23

Desire for Data-Driven Personalization Unites...

Banking Transformed with Jim Marous ·

2024/08/27

Today on the Banking Transformed podcast, we’re joined by Jaime Dominguez, Principal Product Marketer at Q2, to discuss their groundbreaking report on cross-generational banking preferences. This study, conducted in partnership with Harris Research, offers crucial insights into how financial institutions can deliver personalized experiences across different age groups.We discuss the surprising similarities in banking preferences across generations, the high level of trust in the banking industry,

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