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PODCAST

Service Evolution

CGP Maintenance & Construction Services, Inc

Service Evolution is the ultimate destination for America"s service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you"re at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join

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All Episodes

32:53

Creating a Family-First Culture with Jim Robinson

Service Evolution ·

2022/06/03

Show Notes:(1:56) Creating a Family-First Culture(4:05) Environment for Openness(6:27) Growing as a CEO(8:00) Advice for Creating an Open Door Policy(12:28) Misconception with Family-First Model(15:54) Autonomy in the Family-First Environment(18:25) The Importance of Diversity(21:07) Encouraging Communication(28:53) How Family Culture Impacts Client EngagementLinks:Shawn BlackJim RobinsonQuotes:“You have to do that in the interview process. You gotta get them open. You gotta…as they

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38:16

Amplifying FM Leadership in Latin America

Service Evolution ·

2022/05/27

Show Notes:(4:24) Introduction to Randy and Tanishka(5:26) Intro to ISO Technical Committee for Facility Management(08:42) Tanishka’s Experience with ISO Committee(13:37) Importance of ISO Standards(14:47) The FM Profession in Latin America(22:17) APAFAM’s Role in Latin America(27:19) FACMAN Latam 2022 Conference(33:54) Closing Thoughts Links:Shawn BlackRandy OlsonTanishka McQueenAPAFAM Quotes:“It’s so critical to really professionalize and elevate the profession, to get everybody on the

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37:08

Understanding How Commitment Will Transform Your...

Service Evolution ·

2022/05/20

Show Notes(0:41) Introducing Jim Robinson(2:14) How Commitment Plays a Role in People’s Happiness at Work(7:33) Keeping Employees Committed to the Mission and Vision(10:06) Building a Culture of Teamwork(17:32) Communicating with Your Team(24:36) How Transparency Affects Your Team’s Commitment(27:20) Work Ethic(33:36) The Importance of Innovation(35:46) Closing ThoughtsLinksShawn BlackJim Robinson Quotes“Commitment means it’s a ‘yes’ for me, and until you say ‘yes,’ you’re really not

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36:06

How Automation is Changing FM Forever with Jeff...

Service Evolution ·

2022/05/13

Show Notes:(0:54) Introduction to Jeff(4:28) Driving Factor behind Automation(6:10) Change in Automation(7:33) How Automation Benefits FMs(14:02) Automation Alienating the Human Workforce(19:09) Advice for FMs Implementing Automation(22:22) How FMs Are Trained about Automation(24:45) Best Way for FMs to Roll Out Automation(27:08) How Automation Is Being Used(32:07) Future of Automation Links:Shawn BlackJeff SchrantzAvidbots Quotes:“We’re not looking to replace humans. We’re looking to make

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33:57

Staying Ahead of the Pack in FM with Randy Olson &...

Service Evolution ·

2022/04/22

Shownotes:(1:28) Introduction to Randy and Krystal(3:51) Getting into FM - The Career by Accident(8:12) NFMT and Connex (14:26) It’s Not about Us, It’s about Them(17:27) Staying Competitive(23:00) New Data(30:07) Advice for FMs Links:Shawn BlackRandy OlsonKrystal VasquezProFMIQuotes:“...Solving problems and being a liaison between salespeople and operational people that have to deliver solutions is a tremendous role. And you can only do that if you're a leader and you understand

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28:58

Leadership Series with Jim Robinson: Diversity,...

Service Evolution ·

2022/04/15

Shownotes:(0:38) Introducing Jim Robinson(1:15) Preparing for Uncertainty in the Marketplace(6:32) Developing Leaders in Your Organization(10:45) The Importance of Diversity in Your Company (15:16) Empathy’s Impact on the Workplace(22:40) Dealing with Imposter Syndrome (28:01) Closing ThoughtsLinks:Shawn BlackJim RobinsonQuotes:“As long as your focus is growing [your employees], they will be able to focus on that. They get scared—you have to make sure you’re [helping them stay up].” Jim

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28:17

How to Keep Your Business from FAILING with Jim Robinson

Service Evolution ·

2022/03/25

Summary:This installation of FM Evolution brings on a familiar face and good friend, Jim Robinson. He is the CEO of CGP Maintenance and Construction Services and wears many hats such as author, business coach, speaker, and chairman of a nonprofit. He is a leader in this industry for facility maintenance. This week we sat down at RFMA to discuss what it takes to keep a business from failing. Thanks for tuning in!Shownotes:(0:42) Introducing Jim Robinson(2:01) Important Actions to Take When

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24:46

The Integration of AI into FM w/ Matt Singer @ Ecotrak

Service Evolution ·

2022/03/18

Summary:In this episode of FM Evolution, host Shawn Black sits down with Matt Singer live at RFMA Conference 2022! Matt is the CEO at Ecotrak, a facility management SaaS company that is passionate about helping FMs succeed in their position. During the episode, Shawn and Matt discuss Ecotrak’s asset-first approach, the ever-changing facilities industry, and how FMs can benefit from integrating AI solutions into their workflow. Shownotes:(0:34) Introducing Matt Singer and Ecotrak(3:36)

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37:04

Sneak Peek into RFMA 2022 w/ Executive Director Debi...

Service Evolution ·

2022/03/04

Shownotes:(0:40) Introducing Debi Kensell and Jim Robinson(1:35) What is RFMA?(3:43) What Are You Reading?(6:31) Transition into Becoming a CEO(13:41) Structure and Strategy for Planning RFMA 2022(17:00) Education as a Pillar for RFMA(21:09) Building Connections at RFMA(24:11) RFMA 2022 Resources, Speakers, and Events(29:39) Heroes in FM World(30:58) Ah-Ha Moments and Closing RemarksLinks:Shawn BlackDebi KensellJim RobinsonRFMARFMA Registration Books:Kevin BrownThink and Grow

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44:03

Next Generation FM Education

Service Evolution ·

2022/02/25

Summary:On this week’s episode of the FM Evolution podcast, Dr. Deniz Besiktepe joined host Shawn Black and ProFM’s Randy Olson to discuss the next generation of facility maintenance education. Dr. Besiktepe recently completed the ProFM Credential course and is an assistant professor at the University of Wisconsin’s Stout Construction program. Thanks for tuning in!Shownotes:(0:31) Introducing Deniz Besiktepe and Randy Olson(4:32) What are you reading?(9:38) Using Education to Combat The

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26:54

The Not So Great Resignation | Leadership Series with...

Service Evolution ·

2022/02/18

Shownotes:(0:39) Introducing Jim Robinson(1:51) Defining the Great Resignation(4:06) The Shift in Company Culture(6:04) Schedule Your Priorities(10:12) Sacrificing Playtime and the Generational Gap(14:20) Leading a Team into Good Mental Health(22:00) The Habits That Change You(24:37) Advice and Closing RemarksLinks:Shawn BlackJim RobinsonQuotes:"You've got to keep [your employees] engaged. They're not going to leave if they find some loyalty and develop the loyalties." (3:17) - Jim

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38:53

The Value of an Inclusive Workforce in Facility...

Service Evolution ·

2022/02/11

Shownotes:(1:46) Introducing Chris Bunch of Pride Industries(5:21) Military Service and FM (6:55) What Are You Reading?(8:28) Unemployment of Adults with Disabilities (13:28) Workforce Retention(18:48) Corporate America Hiring Practices(23:31) Is PRIDE the Solution to These High Turnover Rates(30:34) Education and Workers with Disabilities(35:23) Closing RemarksLinks:Shawn BlackChris BunchPRIDE IndustriesBooks:Good To GreatQuotes:"It's great to be part of a team [where] you're not just

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32:58

Leadership Trends in 2022 w/ Jim Robinson

Service Evolution ·

2022/01/21

This week, our leadership series continues with fan-favorite guest Jim Robinson. As an author, certified business coach, speaker, philanthropist, and CEO/President of CGP, he always has a plethora of wisdom and knowledge to share on these episodes. Our leadership series seeks to tackle the questions which lead to personal and professional growth. The topics range from cultivating core values to simplifying workload with technology to the importance of prioritizing home and family

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35:20

Turning Your 2022 FM Staffing Challenges into...

Service Evolution ·

2022/01/14

Shownotes:(1:42) Introducing Suri Suriyakumar CEO of Arc Facilities, and Randy Olson of Pro FMI(4:44) What are you Reading?(7:57) The Three Biggest Challenges FM Face in 2022(15:00) The Great Retirement and The Skills Gap(18:10) Turning a Labor Shortage into Opportunities(21:48) Credential Courses to Support Technological Advancements (24:49) The Ease of AI and Machine Learning (31:00) Advice For 2022(33:09) Wrap Up Links:Shawn BlackProFMRandy OlsonSuri SuriyakumarArc

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29:29

Mitigating Risk & Supply Chain Management in FM

Service Evolution ·

2022/01/07

Shownotes:(1:01) Introducing AW Schultz (3:38) What is Visual Management Group? (5:47) What are you reading?(9:38) VMG’s Process to help FMs (12:28) Advance Planning and Scheduling Education(16:49) Challenges in Implementing Change(18:48) All Things Supply Chain Management (21:30) Managing Supply Chain Risk(26:33) Advice to FMs Right Now(27:24) Wrap UpLinks:Shawn BlackAW SchultzVisual Management GroupBooks:Four Hour Work Week by Tim FerrissThe Checklist ManifestoQuotes:"It's a simple

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40:21

Following Your Passion for Professional Development

Service Evolution ·

2021/12/31

Shownotes:(3:06) Introducing Randy Olson and Michael Thomas (6:20) What Are You Reading?(10:07) Why FM’s Should Focus on Professional Development in 2022(14:20) The Impact of Going Through the ProFM Program (18:36) Challenges with Professional Development (14:11) Top Focus For FM’s In 2022(24:15) ProFM Credential Topics(27:41) Training and Educating FM’s in 2022(34:03) What Started Randy in ProFm(38:32) Wrap UpLinks:Shawn BlackProFMRandy OlsonMichael ThomasJLLBooks:Who Do You Want to be

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27:55

Authentic Leadership in Today's World

Service Evolution ·

2021/12/10

Shownotes:(1:36) Introducing Jim Robinson(2:47) What Makes a Successful Leader in 2021?(6:38) Finding Focus in a Chaotic World(8:03) Routines That Work!(12:01) Turning Self Development into Team Development(14:11) Authenticity: What it actually means(20:43) Can Anyone Be a Leader?(25:38) Advice for Aspiring Leaders(26:20) Wrap UpLinks:Shawn BlackJim RobinsonQuotes:“We've all become highly demanding of ourselves and of each other, and even more critical because of how powerful this tool in

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38:49

The Power of Gratitude for FMs and Suppliers

Service Evolution ·

2021/12/03

Shownotes:(2:53) Introducing Randy Olson and Alana Dunoff(6:03) Gratitude is Critical in FM(8:39) Importance of Recognition(11:34) Creating a Culture of Gratefulness(17:23) Practical Ways to Show Gratitude to Staff, Vendors, and Clients(20:50) How to Give Value to Your Team(24:53) Recognition is the Root of Motivation(26:58) How has an Attitude of Gratitude Impacted Randy's and Alana's life?(32:22) Wrap Up + TakeawaysLinks:Shawn BlackPro FMIPro FM Credential CourseRandy OlsonAlana

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42:49

Serving Our Country in FM

Service Evolution ·

2021/10/29

Shownotes:(0:57) Introduction To AnJuan Thomas(3:04) Journey into FM(5:08) What Are You Reading? (6:42) FM Within the Military(9:15) How The Military Impacted Leadership Skills in FM(12:54) Transitioning from Military to FM Role(15:29) Creating an American Experience in a Foreign Country(18:02) Global Labor Shortage & Supply Chain Challenges(21:15)Love to Serve and Love to Learn(29:08) Military Life vs. Civilian Life(35:25) AnJuan’s Legacy(39:46) Advice & Wrap Up Links:Shawn

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31:12

Building FM Knowledge, Relationships and Credentials...

Service Evolution ·

2021/10/22

Shownotes:(2:41) Introduction To FM Topics(4:46) What are you reading?(9:05) Introducing Amy Brown and Trade Press Media Group(11:18) Introducing Randy Olson and ProFMI(12:01) ProFMI and NFMT Relationship (14:11) NFMT Remix 2021(17:18) UCF and ProFMI Credential Course(18:57) 3 Tracks of NFMT(25:54) Why NFMT?(28:38) Wrap UpLinks:Shawn BlackPro FMIPro FM Credential CourseRandy OlsonAmy BrownTrade Press Media GroupNFMT REMIXBuilding Operating Management and Facility Maintenance Decision

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