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PODCAST

The Lash Business Lounge

Welcome to The Lash Business Lounge, the ultimate podcast for beauty business owners who want to scale, streamline, and succeed! Hosted by salon owner, industry educator, and beauty business coach Lauren Lappin, this podcast delivers no-fluff, straight-to-the-point strategies to help you build a profitable and sustainable beauty business. Whether you’re a solo lash artist ready to take the next step or a salon owner looking to grow your team and maximize your profits, Lauren shares her expert

business fashion & beauty

All Episodes

25:42

Ep. 83: 5 Time Management Hacks for Peak Productivity

The Lash Business Lounge ·

2024/03/07

https://www.instagram.com/laurenlappin_In this week's episode Lauren shares 5 Time Management Hacks for Peak Productivity.Get clear on your priorities. "If the ladder is not leaning against the right wall, every step we take just gets us to the wrong place faster" ~ Stephen Covey.Time Blocking. "The calendar is mightier than the To-do List" ~ Unknown.Understand Parkinson's Law. (Parkinson's Law is the adage that work will expand to fill the time allotted for its completion). Make NO your default

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23:24

Ep. 82: Why You Need to Build Customer Loyalty in...

The Lash Business Lounge ·

2024/02/29

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses how important it is to Build Customer Loyalty in Your Beauty Business. Stop focussing on attracting New Clients, and focus on optimising your current offerings and even more importantly increasing your Client Retention Rate. (You need to master looking after people, and making your Current Clients feel welcome and appreciated). Communication (from Confirmation; to Reminders; to the Salon Experience; to Follow Up) all

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21:57

Ep. 81: Are You the Business Owner, or the Employee...

The Lash Business Lounge ·

2024/02/22

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the differences between being the Business Owner and being an Employee in Your Business.How Lauren Moved from Employee IN her business, to Owner OF her Business.Recognising that if your business can't continue to operate without your ongoing physical presence, you're operating as an Employee (or Manager) in your Business, and not as the Owner of your business.Refocus your resources (over time) on training yourself less

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15:52

Ep. 80: 3 Reasons Why Your Business Isn't Profitable.

The Lash Business Lounge ·

2024/02/15

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses 3 Reasons Why Your Business Isn't Profitable. You're NOT retaining Clients.Your pricing is aren't high enough. (You need to examine all of your costs and the wage you want to earn, and set your pricing accordingly).Your spending is outpacing your cash flow. (You need to focus on increasing your incoming revenue and/or reducing your spending/outflows).Allure's Instagram:

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31:49

Ep. 79: How to Win at Business (and Life) in 2024

The Lash Business Lounge ·

2024/02/01

https://laurenlappin.com.au/salon-goalsIn this week's episode Lauren discusses how she is approaching 2024 in her own life and business, while sharing loads of strategies to have a bigger and better 2024 yourself.Set GOALS for your life and business.Break those GOALS down into their component parts.Have your GOAL(s) posted somewhere visible and make it amazing.Andy Frisella's Power List https://andyfrisella.com/blogs/realaf-podcastFocus on Needle Moving Activities. Change-up your day-to-day.Get

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52:50

Ep. 78: Rapid Business Growth and ADHD with Sarah...

The Lash Business Lounge ·

2024/01/25

https://www.instagram.com/laurenlappin_Find Our More About the New & Improved Salon Goals >> https://laurenlappin.com.au/salon-goalsIn this week's episode Lauren speaks Business Growth, ADHD, the Value of Coaching (plus much much more) with Torquay based Salon Owner and Entrepreneur, Sarah Perovich from @sassme_x & @sassme_bysarahAllure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and

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38:50

Ep. 77: How to Get Your Clients to Take You More...

The Lash Business Lounge ·

2024/01/18

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses How to Get Your Clients to Take You More Seriously.Have a Professional/Online Booking System. (This system needs to send out confirmations and reminders). You need to be collecting Booking Fees and/or Card Details. (Clear instructions around cancellations and no-shows will make your Clients respect your time more than they perhaps would otherwise).You need to be able to take Electronic Payments, both online and in-Salon

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25:42

Ep. 76: Should You Add Another Income Stream to Your...

The Lash Business Lounge ·

2024/01/11

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the potentially controversial topic of Adding Another Income Stream to Your Business.You Don't Have to Follow the Standardised "Lash Artist Lifecycle".Working Solo from home, or Renting Space in a someone else's space.Moving Into your own commercial space.Building your own Team.Become a Lash Trainer.**Start your own Lash Brand **.•'Not everyone is built to be Lash Trainer and/or an e-Commerce Business Owner'. ~ Lauren

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24:50

Ep. 75: Q&A - Employment Types | Success Mindset |...

The Lash Business Lounge ·

2023/12/14

https://www.instagram.com/laurenlappin_In this week's episode Lauren answers three great questions from a recent Instagram poll.Are Lauren's staff Employees or Contractors? And how are they incentivised (if at all)?Should you speak openly about your successes in front of (or with) your staff?Is moving to a more visible and highly trafficked physical location worth the extra rental costs, and other potential increased costs?Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything

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17:56

Ep. 74: How to Tell If Your Beauty Business is Failing.

The Lash Business Lounge ·

2023/12/07

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses Failure in Business, and How to Tell if your Business is Failing. "I don't believe in Failure, particularly in Business" ~ Lauren Lappin. "Failure in Business is at its core, a choice you're making as the Business Owner. The only way you can definitely fail, is to Quit!" ~ Lauren Lappin."The World just doesn't happen to you; you always have some degree of agency in your Life and Business" ~ Lauren Lappin."Entrepreneurs

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21:38

Ep. 73: Does Adding More Services to Your Menu = More...

The Lash Business Lounge ·

2023/11/30

https://www.instagram.com/laurenlappin_In this week's episode Lauren tackles the time old question, Does Adding More Services to Your Menu = More Clients?•"When I see a Salon that appears to be offer everything, my first reaction is think that they're most likely not going to be amazing at any of these things; as they're not doing these services often enough to be great at all of them". ~ Lauren Lappin•"Too many services can both water-down what you're best known for, and also waters-down that

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30:04

Ep. 72: First Impressions Matter.

The Lash Business Lounge ·

2023/11/23

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses why First Impressions Matter so much in your service-based business. Keep top-of-mind while listening to this episode that you're in the Business of Selling Beauty. Have a Beautiful Uniform. Flattering, tidy, and well-cared-for uniforms create a sense of professionalism, and as a bonus, a great uniform is a highly effective visual branding asset (online and off).Have a Personal Presentation Policy. Set the standard in

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24:51

Ep. 71: 5 Ways to Make More Money in Your Beauty...

The Lash Business Lounge ·

2023/11/16

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses 5 Ways to Make More in Your Beauty Business Now. And as Lauren would say: "Who doesn't want to make some more money in their business?"5 Ways to Make Money in your Beauty Business:Embrace Email Marketing, and look into some basic email automations to optimise your Client follow-up. Use SMS Marketing for timely updates, and limited time offers. (People are more likely to check their text messages as soon as they come in

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29:26

Ep. 70: 4 Signs You're Ready to Hire Staff

The Lash Business Lounge ·

2023/11/09

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the 4 Sings That You Might Be Ready to Hire sTAFF.Your Client Retention Rate is at approximately 80%. You're close to being (or are) Booked Out. "You don't want to reach a point of desperation when hiring, that's never good" ~ Lauren Lappin.You're having time management issues, and you're dropping-the-ball on administration tasks. You're close to, or have arrived at, the point of burnout.You're turning away new Clients on

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19:45

Ep. 69: 5 Things We Need to Normalise in the Beauty...

The Lash Business Lounge ·

2023/11/02

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the 5 Things We Need to Normalise in the Beauty Industry.Not hitting 6 Figures in your first year.Not feeling excited about work.Losing friends because you "work too much".Not wanting to show up on Socials every day.Feeling like you want to give up.Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh

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31:16

Ep. 68: How My Role as a Salon Owner has Changed...

The Lash Business Lounge ·

2023/10/26

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses how her role has changed as a Salon Owner since 2016. Lauren shares her how letting go of her ego, learning to trust others and delegate to other, and the implementation of her Salon's Policies & Procedures Manual have powered her evolution in business and life.Ep. 06: Outsourcing. The path to reclaiming your time and maximising your life (and business).

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16:00

Ep. 67: Stop Being Afraid to Hire.

The Lash Business Lounge ·

2023/10/19

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses why you need to Stop Being Afraid to Hire!"Not everyone is like you. And the sooner that you realise this, the more comfortable you're going to feel when hiring people in your business". ~ Lauren Lappin."If you get a few good years service out of a highly productive Team Member (and they do decide to leave) how is that a loss?" ~ Lauren Lappin. "If you're holding back on sharing all your knowledge with your Team, they

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32:58

Ep. 66: Interview with Owen & Lauren Lappin (part 2)

The Lash Business Lounge ·

2023/07/20

https://www.instagram.com/laurenlappin_In this week's episode Lauren once again shares the microphone with her husband, Owen, and the guys discuss the myriad roles that Owen plays in the businesses day-to-day, some public facing and many not. The guys also go into the ways Owen supports Lauren in the home.Owen's day-to-day as the partner of a dyed-in-the-wool Entrepreneur. A Haunted House, a Nightmarish Time, and the Origins of Runway Lash Co. How much business talk, is too much business talk, in

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34:38

Ep. 65: Interview with Owen & Lauren Lappin (part 1)

The Lash Business Lounge ·

2023/07/14

https://www.instagram.com/laurenlappin_In this week's episode Lauren shares the microphone with her husband, Owen, and the guys discuss the early years of the business and the role(s) that Owen has played along the way.How did you meet?What was Owen thinking when the business first moved from home into a commercial space?What did Owen do during the first Salon setup? What are your thoughts on Salon Owners who don't have a Supportive Partner?Allure's Instagram:

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17:51

Ep. 64: How Much Should I Be Paying Myself?

The Lash Business Lounge ·

2023/07/06

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses one of trickiest questions in Small Business: as the Owner, how much should I be paying myself?•"It's important that you reward yourself for the effort you're putting in". ~ Lauren Lappin.•"Watching your Business grow is massively rewarding, but you also need to be financially rewarded". ~ Lauren Lappin.•"Have a conversation with your Trusted Financial Advisor (TFA) about how much you could and should be paying yourself"

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