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PODCAST

Matt Talks Hospitality

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Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better. All episodes available here: https://hubs.ly/Q0350wrf0 Meet Matt beyond the podcast: https://www.linkedin.com/in/matthijswelle/

business management

All Episodes

24:41

The art of upselling in hospitality

Matt Talks Hospitality ·

2025/02/24

Upselling is a game-changer for boosting hotel revenue, but let’s be honest, it can feel awkward for both staff and guests. This week, Matt reveals how to turn upselling into a seamless, high-converting opportunity. From the best moments to upsell to leveraging technology for higher success rates, making it feel natural (even personalized!), and empowering teams with the right training, he’s covering it all. Don't leave money on the table, tune in and start maximizing every guest interaction!...

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37:19

Matt talks - Door locks in hospitality with our in...

Matt Talks Hospitality ·

2025/02/13

In this episode, we’re unlocking one of the biggest challenges in hotel operations—literally! Our in-house door lock guru is here to crack open the world of hotel locks, where outdated hardware can stick around for decades, limiting opportunities for innovation. We’ll delve into the challenges and explore ways to modernize your tech and hardware stack to create a smoother, smarter guest experience. If you prefer video - https://hubs.ly/Q0350wrf0

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25:30

Matt Talks - Payments innovation in hospitality

Matt Talks Hospitality ·

2025/02/13

Matt reveals how embedded payments are transforming the guest experience—and your bottom line. He’ll challenge the way you think about pre-authorizations, show you why direct bookings are more valuable than ever, and share how to finally put an end to those frustrating chargebacks. Don't miss this game-changing lesson! Check out our main hub and video content here: https://hubs.ly/Q0350wrf0 #payments #hospitality

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35:42

Matt talks - Boosting guest loyalty in hotels

Matt Talks Hospitality ·

2025/02/13

Guest loyalty isn’t just about stacking up points and perks—it’s about crafting unforgettable moments that keep guests coming back for more (and telling their friends!). It’s one of Matt’s favorite topics, and he’s sharing some top tips and key takeaways that any property—yes, including independent hotels—can use to turn happy guests into lifelong fans. 🚀💙 Catch the video version here - https://hubs.ly/Q0350wrf0

en

37:19

The real cost of outdated hotel room door locks with...

Matt Talks Hospitality ·

2025/02/13

In this episode, we’re unlocking one of the biggest challenges in hotel operations—literally! Our in-house door lock guru is here to crack open the world of hotel locks, where outdated hardware can stick around for decades, limiting opportunities for innovation. We’ll delve into the challenges and explore ways to modernize your tech and hardware stack to create a smoother, smarter guest experience. If you prefer video - https://hubs.ly/Q0350wrf0

en

35:42

Why hotel guests really stay loyal

Matt Talks Hospitality ·

2025/02/13

Guest loyalty isn’t just about stacking up points and perks—it’s about crafting unforgettable moments that keep guests coming back for more (and telling their friends!). It’s one of Matt’s favorite topics, and he’s sharing some top tips and key takeaways that any property—yes, including independent hotels—can use to turn happy guests into lifelong fans. 🚀💙 Catch the video version here - https://hubs.ly/Q0350wrf0

en

25:30

Hotel payments are no longer the same

Matt Talks Hospitality ·

2025/02/13

Matt reveals how embedded payments are transforming the guest experience—and your bottom line. He’ll challenge the way you think about pre-authorizations, show you why direct bookings are more valuable than ever, and share how to finally put an end to those frustrating chargebacks. Don't miss this game-changing lesson! Check out our main hub and video content here: https://hubs.ly/Q0350wrf0 #payments #hospitality

en

24:04

Matt Talks - Our Big Bets for 2025

Matt Talks Hospitality ·

2025/02/10

In this session of Matt Talks, we’ll explore four pivotal global trends that are set to influence the hospitality sector in 2025: the rise of AI adoption, evolving productivity strategies, growing reliance on OTAs, and the expansion of diversified revenue streams. Our goal is to provide you with valuable insights to help you plan for a successful and prosperous year ahead. More episodes here: https://hubs.ly/Q0350wrf0

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25:48

Matt talks - Data driven insights for hospitality...

Matt Talks Hospitality ·

2025/02/10

Matt’s passion for data is a constant at Mews, and today, we’re excited to share it with a broader audience. Data is a powerful tool—not only for advancing our business but for driving yours forward as well. Matt explores how hotels can leverage data, from existing insights to innovative ideas for the future. He also highlights key examples and tech partners that can empower hoteliers to make smarter decisions, streamline operations, and boost revenue. More insights here: https://hubs...

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25:48

How data drives hotel performance

Matt Talks Hospitality ·

2025/02/10

Matt’s passion for data is a constant at Mews, and today, we’re excited to share it with a broader audience. Data is a powerful tool—not only for advancing our business but for driving yours forward as well. Matt explores how hotels can leverage data, from existing insights to innovative ideas for the future. He also highlights key examples and tech partners that can empower hoteliers to make smarter decisions, streamline operations, and boost revenue. More insights here: https://hubs...

en

24:04

Hospitality's big bets for 2025 and beyond

Matt Talks Hospitality ·

2025/02/10

In this session of Matt Talks, we’ll explore four pivotal global trends that are set to influence the hospitality sector in 2025: the rise of AI adoption, evolving productivity strategies, growing reliance on OTAs, and the expansion of diversified revenue streams. Our goal is to provide you with valuable insights to help you plan for a successful and prosperous year ahead. More episodes here: https://hubs.ly/Q0350wrf0

en

32:40

Matt talks Ep. 3 - Kiosks impact on hospitality

Matt Talks Hospitality ·

2025/02/06

A kiosk can offer a simple low-cost solution to eliminate check-in queues, improve efficiency – even with reduced staff, and unlock extra revenue for a hotel. Hear from Matt who offers some advice on the secrets to kiosk success. To watch the video version - https://www.mews.com/en/resources/matt-talks#ep3

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32:40

The secrets to a successful hotel kiosk

Matt Talks Hospitality ·

2025/02/06

A kiosk can offer a simple low-cost solution to eliminate check-in queues, improve efficiency – even with reduced staff, and unlock extra revenue for a hotel. Hear from Matt who offers some advice on the secrets to kiosk success. To watch the video version - https://www.mews.com/en/resources/matt-talks#ep3

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32:04

Matt talks Ep. 2 - Direct bookings and hotel website...

Matt Talks Hospitality ·

2025/02/04

Direct bookings and hotels Your website isn’t just a place for guests to learn about your property—it’s also a direct booking powerhouse. But how do you build a site that truly works? And more importantly, how do you do it well? Matt shares his top tips—along with a few hard-earned lessons from his own experience.

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36:00

Matt Talks Ep.1 - Digital Guest Journey for Hotels

Matt Talks Hospitality ·

2025/02/04

Standing out from the competition can be hard. This series of videos will help you define what makes your hospitality brand unique, what that means for the experience you give guests, and how you can design that journey with some of the tech tools available today. For the version with video - https://hubs.ly/Q0350wrf0 Key topics from this episode: Where is started for Mews The four segments of hospitality - The low cost segment - Efficient brands - Personalized experi...

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32:04

How to make your website a direct booking magnet

Matt Talks Hospitality ·

2025/02/03

Direct bookings and hotels Your website isn’t just a place for guests to learn about your property—it’s also a direct booking powerhouse. But how do you build a site that truly works? And more importantly, how do you do it well? Matt shares his top tips—along with a few hard-earned lessons from his own experience.

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36:00

Designing the perfect digital guest journey

Matt Talks Hospitality ·

2025/02/03

In this episode of Matt Talks, we explore the evolution of the digital guest journey and how it has reshaped the hospitality industry. Matt takes us back to where it all started for Mews, sharing insights into the company’s vision for creating a seamless, tech-driven experience for both guests and hoteliers. He breaks down the four key segments of hospitality—the low-cost segment, which prioritizes affordability and efficiency; efficient brands, where streamlined operations meet scalabilit...

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36:46

Episode 4- GROW | The word in hospitality

Matt Talks Hospitality ·

2020/11/12

In this edition our word is GROW. What initiatives are you working on today to help you grow, both as a person and as an organisation? Our guests join us to discuss how they’ve been answering these questions throughout this tough year.Sofia Tappa, General Manager- EMEA, Revinate Mark Struik, Commercial Director at Postillion Hotels.Ilse Kous, Project Director, Mews

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36:31

Episode 3 - PURPOSE | The Word in Hospitality

Matt Talks Hospitality ·

2020/09/08

The Word in Hospitality podcast is PURPOSE. Purpose is only purpose if it stays with you through challenges. Hear how brands have managed their purpose and messaging through a very challenging year, and the importance of standing for something you and your customers can believe in.Chris Penn, The Birch Community and Steel Hotels (ex Ace Hotels) Richard Valtr, Mews Systems

en

39:22

Episode 2 - CONNECT | The Word in Hospitality

Matt Talks Hospitality ·

2020/07/14

en

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