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PODCAST

Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

business places & travel

All Episodes

14:44

Creating a Culture of Welcome: How We Engaged...

Hospitality Daily Podcast ·

2025/07/04

In this episode, Edward Mady shares what he has learned about creating a culture of welcome throughout every part of a hotel business. Read Edward's article on Harvard Business Review: How Luxury Brands Can Motivate Service EmployeesLearn more about Edward's new book, Honing the Human Edge. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable

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9:04

Leadership Lessons in Crisis Management - Edward Mady

Hospitality Daily Podcast ·

2025/07/03

In this episode, Edward Mady shares what he's learned about leading through crisis.Learn more about Edward's new book, Honing the Human Edge. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube,

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7:05

Leading Under Pressure, Building Relationships & the...

Hospitality Daily Podcast ·

2025/07/02

In this episode, Edward Mady shares some things he's learned about leadership, relationship building, and the joy of friendship and fellowship in the world of hospitality.Learn more about Edward's new book, Honing the Human Edge. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day,

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8:48

Ritz Carlton Founder Horst Schulze Made Me a GM at...

Hospitality Daily Podcast ·

2025/07/01

In this episode, Edward Mady shares his experience working for Ritz Carlton founder Horst Schulze.Listen to our series with Horst Schulze here.Learn more about Edward's new book, Honing the Human Edge. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow

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10:23

From Fear to Respect: Leadership Lessons from Working...

Hospitality Daily Podcast ·

2025/06/30

In this episode, Edward Mady shares his experience working for a tough boss - and the power of being unfazed under pressure.Learn more about Edward's new book, Honing the Human Edge A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and

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12:40

Work Hard, Be Curious, Stay Present: Edward Mady’s...

Hospitality Daily Podcast ·

2025/06/29

In this episode, Edward Mady shares his career story - with lessons for us all.Learn more about Edward's new book, Honing the Human Edge A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and

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9:42

Why Hospitality Legend Edward Mady Relies on His...

Hospitality Daily Podcast ·

2025/06/28

In this episode, Edward Mady discusses his personal "board of directors" and how it helps him grow and thrive as a leader in hospitality and beyond.Links:Learn more about Edward's new book, Honing the Human EdgeThe 7 Habits of Highly Effective People by Stephen Covey (book) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from

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8:02

Belonging & Generosity: Hospitality’s Edge in an...

Hospitality Daily Podcast ·

2025/06/27

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares why belonging and generosity will become hospitality’s greatest competitive advantages in an increasingly AI-driven world. Shamim discusses how deepening authentic connections with local culture, prioritizing genuine guest engagement over short-term revenue, and fostering a spirit of radical generosity enable hotels to thrive amidst rapid technological change.More with Shamim: Breaking the Colonial Mold: How Kenya's

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8:04

From Privacy to Publicity: Hosting Royalty & A-List...

Hospitality Daily Podcast ·

2025/06/26

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares how his team thoughtfully manages hospitality for royalty and A-list celebrities. Shamim explains how anticipating guest preferences, from complete privacy to curated events with local artists and creatives, enables Tribe Hotel to deliver uniquely memorable experiences.More with Shamim: Breaking the Colonial Mold: How Kenya's Tribe Hotel Sets a New Standard for Luxury HospitalityHow Tribe Hotel’s Staff Created a Guest

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10:41

Can You Scale Personalized Hospitality? Lessons from...

Hospitality Daily Podcast ·

2025/06/25

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares insights on scaling personalized hospitality by creating operational structures and processes that enable spontaneous hospitality. More with Shamim: Breaking the Colonial Mold: How Kenya's Tribe Hotel Sets a New Standard for Luxury HospitalityHow Tribe Hotel’s Staff Created a Guest Experience Program That Showcases the Best of KenyaThis episode is hosted by our guest experience correspondent, Danica Smith, founder of

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8:43

How Tribe Hotel’s Staff Created a Guest Experience...

Hospitality Daily Podcast ·

2025/06/24

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares how his staff created a unique guest experience program designed to authentically showcase the best of Kenya. He explains how empowering hotel teams to introduce guests to local culture—whether through running alongside world-class marathoners, exploring Nairobi's nightlife, or connecting over Kenyan cuisine—leads to deeper, more memorable guest connections. This episode is hosted by our guest experience correspondent,

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13:33

Breaking the Colonial Mold: How Kenya's Tribe Hotel...

Hospitality Daily Podcast ·

2025/06/23

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares how he's reshaping luxury hospitality by breaking away from colonial-era formality to create a more authentic, human-centered guest experience. He discusses empowering hotel teams to connect genuinely with guests, fostering inclusivity through a bold "One Planet, One Tribe" philosophy, and why true luxury lies in emotional connections rather than traditional service rituals. Shamim's insights offer

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15:11

What I've Learned Building Productive Tech...

Hospitality Daily Podcast ·

2025/06/20

In this episode from our archives, Michael Levie, co-founder and former Chief Operating Officer of citizenM, shares his insights on effectively working with technology partners to create innovative solutions and maximize impact in hospitality. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day,

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61:40

Turning Technology into a Competitive Advantage for...

Hospitality Daily Podcast ·

2025/06/19

In this replay episode, Mark Fancourt, founder and principal of TRAVHOTECH, shares insights into the evolving landscape of hospitality technology, drawing from his extensive experience leading technology for both hospitality companies and solution providers. Read Mark's article: Where does hotel PMS software sit in the new hospitality technology stack? A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest

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25:34

Why Real-Time Operations Will Define Success in...

Hospitality Daily Podcast ·

2025/06/18

In this episode, originally published in March 2025, Josiah Mackenzie and Wil Slickers discuss the major shifts happening in the hotel industry now, the importance of real-time data, and innovative strategies for improving operations and profitability.(00:31) Josiah's recent career change(02:00) Building Hospitality Daily and market research(03:03) Challenges in the hotel industry(04:25) The shift towards operational efficiency(05:07) Future of the hotel and hospitality landscape(06:02) Moving

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46:47

America's Chief AI Officer for Travel Shares Advice...

Hospitality Daily Podcast ·

2025/06/17

In this episode, originally published December 2024, Janette Roush, the SVP of Innovation and Chief AI Officer at Brand USA, shares her insights on embracing AI in the workplace and how it can drive innovation in the tourism industry.Watch this conversation on YouTubeMentions:Brand USA & AI (including framework for use)Listen to Janette Live From Travel Week: Leadership Alignment with Generative AIConor Grennan, Chief AI Architect at the Stern School of BusinessEthan Mollick, Professor at the

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31:47

Designing Tech That Hotel Teams Actually Want to Use:...

Hospitality Daily Podcast ·

2025/06/16

In this episode, hospitality tech pioneer Jerimi Ford shares his approach to designing technology that hotel teams genuinely want to use. He discusses why curiosity, empathy, and real-world observation are critical for creating practical solutions that solve non-obvious problems. Listen in to discover how Jerimi's methods help hotel teams become more productive, engaged, and ready for an AI-driven future.Learn more about Transcendent here and Actabl here. A few more resources: If you're

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32:23

The Hotelier Who Gives 100% of Profits Away Shares...

Hospitality Daily Podcast ·

2025/06/15

In this episode, Micah Lacher, Principal of Anchor Investments and Mission Hotels, shares his mission to build America's most generous real estate company through the power of hospitality. The discussion covers Micah's journey from starting Anchor Investments during the Great Recession to his innovative approach to hospitality and real estate. We get into the importance of generosity in business, the challenges and rewards of converting historic buildings into hotels, and the impact of provid...

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56:57

Unpacking Ambition: Navigating Power, Pressure &...

Hospitality Daily Podcast ·

2025/06/14

In this episode, Hospitality Daily hosts and hertelier founders Emily Goldfischer and Nancy Mendelson sit down with hospitality trailblazers Jennifer Fox, former President of Fairmont Hotels & Resorts, and Nicki Dehler, SVP of Product at Stayntouch, to unpack the complexities of ambition. Together, they discuss the delicate balance women face between being "too ambitious" or "not ambitious enough," share personal insights on navigating power and pressure, and explore how to

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18:52

Emily’s Australian Adventure: Behind the Scenes at...

Hospitality Daily Podcast ·

2025/06/13

In this episode, hertelier founder and Hospitality Daily host Emily Goldfischer shares a conversation from her recent trip to Australia, speaking with Josh O'Brien, Hotel Manager at InterContinental Sydney. Josh discusses his unique journey from studying marine biology in Tasmania to leading one of Australia's most iconic hotels, blending historical charm and modern luxury. He reveals how thoughtful employee engagement, innovative solutions to common hospitality challenges, and genuine

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1,064 results

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