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PODCAST

The Art Of Hospitality

The Art Of Hospitality Podcast

Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O"Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketing

business management

All Episodes

55:22

Grading The Vacation Rental Industry Today: The Good,...

The Art Of Hospitality ·

2024/06/12

In this episode, we interview Steve Milo and Miriam Ramsey from Vtrips. They share their (always) honest takes on where we're heading, VRMA, how Vtrips is doing, ethics of our industry and a lot more. Editor's note: we had some minor audio issues with Miriam's file, but it doesn't take away from the great information shared. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellSteve MiloMiriam Ramsey

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56:18

Building The True Guest Experience With Service vs...

The Art Of Hospitality ·

2024/06/05

In this episode, we interview Matthew Loney with Xplorie on overall guest experience, service vs hospitality, building the right setup for guests and lot more! Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellMatthew LoneyXplorie

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57:54

Breaking Down The Business Sense Of Treating...

The Art Of Hospitality ·

2024/05/29

In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellJeff OstermannSweetwater

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51:41

Going From A To Z In The Vacation Rental Industry...

The Art Of Hospitality ·

2024/05/22

In this episode, we interview Jeff Iloulian and Kimberly White from HostGPO on their approach to marketing, brand building, standards, scaling, 'starting from the bottom' and more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellKimberly WhiteJeff IloulianHostGPO

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57:15

Building A Hospitable + Welcoming Vacation Rental...

The Art Of Hospitality ·

2024/05/15

In this episode, we interview with Kerri Gibson of Chalets Hygge. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellKerri GibsonChalets Hygge

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17:40

Hitting Reset On The Art Of Hospitality: An Important...

The Art Of Hospitality ·

2024/05/08

In this episode, we share what's happening with the next phase of The Art Of Hospitality, why our back catalog is down and other important life updates.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'Connell

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53:39

Hospitality Is Life: How To Over-Deliver On...

The Art Of Hospitality ·

2024/05/01

In this episode, we interview with John Paladino from Small Batch Hats (our proud hat builder) and Milestone Meetings. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellSmall Batch HatsJohn PaladinoMilestone Meetings

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48:35

Technology In Our Industry Is Not JUST About...

The Art Of Hospitality ·

2024/04/24

In this episode, we interview Nils Erik Mattisson from Minut on hardware, safety, the Airbnb camera ban, his history at Apple and a lot more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellMinutNils Erik Mattisson

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54:36

If Data Is Gold, Does That Make This Man The...

The Art Of Hospitality ·

2024/04/17

In this episode, we interview Data King Jamie Lane on Airdna's approach, regulation, the 'truth', going viral, facts over fiction and even more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellJamie LaneAirdna2024 Outlook ReportBest Places to Invest in 2024January Monthly Review🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular

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51:06

The Right Vision For The Vacation Rental Industry...

The Art Of Hospitality ·

2024/04/10

In this episode, we interview Lauren Madewell from Auntie Belham's Cabin Rentals in the Smokies about her approach to building the company, what makes the 'right' homeowner for her, regulations being a good thing and more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellLauren MadewellAuntie Belham's - Cabin Rentals in the Smokies🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a

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50:26

The Vacation Rental Industry's Massive Inflection...

The Art Of Hospitality ·

2024/04/03

In this episode, we interview Ashley Ching of Inhaven on standards, growth, what the key elements (bed/bath/kitchen) in a vacation rental are doing well vs doing poorly, scaling and more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellAshley ChingInhaven🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network

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52:05

Making Vacation Rentals Even More Accessible To ALL...

The Art Of Hospitality ·

2024/03/27

In this episode, we interview people who are aiming to make the world a better place for all who travel - including those that may have more specific requirements in the design of a vacation rental due to a physical, cognitive or other condition. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellLorraine (Berry) WoodwardAdam ProbolskyBecoming RentableExamples of Short-Term Rental Accessible Featuresprobolskyresearch.com🔗 Connect With Travel Advantage NetworkRevBoost

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52:35

The Guard Is Changing: Is That A Good Thing For Our...

The Art Of Hospitality ·

2024/03/20

In this episode, we interview Zach Busekrus, a "2019'er" who shares his perspective on what's changing in the industry now, last-minute booking trends, his own vacation rental booking behavior and more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellSponstayneousZach BusekrusBehind The Stays PodcastDelmar Beach Vacations🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a

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25:55

What Does It Actually Take To Build A Winning...

The Art Of Hospitality ·

2024/03/13

In this episode, the crew messes up sharing the right time with the planned guest, so they share a solo episode on the steps needed to build a great vacation rental company.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellDelmar Beach Vacations🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of

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57:43

The Human Side(s) Of The Vacation Rental Industry...

The Art Of Hospitality ·

2024/03/06

In this episode, we chat with Catherine Ratcliffe about her upcoming conference in Canada, the things we need to watch out for to flag severe issues (human trafficking / labor trafficking) along with her vision for taking care of the people on your team with win-win benefits. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellSTR Benefits ConsultingCatherine (Scheer) RatcliffeLost Together StaysCanStays Rental Alliance 2024 Annual Conference: REGISTER TO SAVE ON THE

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45:53

Scaling A Vacation Rental Company In Hilton Head By...

The Art Of Hospitality ·

2024/02/28

In this episode, we chat with Host2Coast CEO - Mark Kombrink - on his approach to growth, leadership, problem solving, and growing a vacation rental company at scale quickly. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellHost2CoastMark Kombrink🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of

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52:15

Transforming The Approach To Building A Top Vacation...

The Art Of Hospitality ·

2024/02/21

In this episode, we chat with Andy Meddick of Stay Attention: Vacation Rental Business Strategy Services on guest experience, building a great business, when to say "no" to owners and a lot more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellAndy MeddickStay Attention🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations

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50:22

Building Experience To Build The Best Companies In...

The Art Of Hospitality ·

2024/02/14

In this episode, we chat with Michelle Marquis of ShortCuts on her history, revenue, building the right team and much more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellShortcuts4strMichelle Marquis🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk

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48:41

Creating GREAT Vacation Rental Guest Experiences...

The Art Of Hospitality ·

2024/02/07

In this episode, we chat with Tom Goodwin from Mountain Laurel Chalets in the Smokies about taking care of the guest, taking care of the owner, family, small but effective teams, stewardship and a lot more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellAlbum Digest (Podcast mentioned)Tom GoodwinMountain Laurel Chalets🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program

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52:09

The Growth Of Our Industry Has Left Some HUGE Gaps In...

The Art Of Hospitality ·

2024/01/31

In this episode, we chat with the Godmother herself: Heather Bayer on what's she's up to now with Vacation Rental Formula, her successful sale of her property management company, what Cornell can do for the vacation rental industry, the 'accidental' entry points into vacation rental management and a lot more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellVacation Rental FormulaHeather BayerThe Big Dig Podcast mentionedBusiness Wars Podcast mentioned Vacation Rental

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