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PODCAST

Confessions of a Higher Ed CMO — with Jaime Hunt

Confessions of a Higher Ed CMO is like a conference in a podcast, offering a blend of professional wisdom, innovative ideas, and personal anecdotes. Whether you"re a higher ed marketer, a faculty member curious about the behind-the-scenes of university branding, or just someone with an interest in the intersection of education and marketing, the podcast is your gateway to the lesser-known narratives of higher education. In each episode, host Jaime Hunt engages in candid and insightful

business marketing

All Episodes

00:39:59

Ep. 23: Busting Silos with a Student-Centric Website

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2023/03/17

In this episode, Jaime talks with Kimberly Osborne, associate vice president for integrated marketing communications at UNC Greensboro, about the recent launch of UNCG’s “Next Generation Website.” Specifically designed to be prospective student-centric, the website breaks down the silos of a business unit model. Kimberly explains the rationale behind the shift in focus and the challenges of shifting a campus culture. Takeaways from this episode include:Making the case for a prospective

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00:49:43

Ep. 22: Finding Space for Creativity

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2023/03/03

A study published in the Journal of Occupational and Organizational Psychology found that employees who engaged in creative hobbies and activities outside of work tended to be more creative and innovative on the job. In this episode, Jaime talks with Kristi Eaves-McLennan about the importance of finding creative outlets that refill our gas tanks and inspire our work. Take aways include:Ways to find new creative outlets that feed your soul and inspire your workHow to carve out time for creativity

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00:59:47

Ep. 21: Into the Fire: Crisis Communications in...

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2023/02/17

In this episode, Jaime talks with Christy Jackson, one of the foremost experts in crisis communications in higher education. In her higher education career, Christy has served in communications roles at Virginia Tech during the April 16 tragedy that killed 32; at Radford University when a student drove to Virginia Tech and killed a police officer; and at UNC Charlotte when an active shooter entered a classroom and killed two students. She was also the chief communications officer when Sweet Briar

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01:06:36

Ep. 20: The Anti-Racist Marketer

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2023/02/03

In this episode Jaime talks with Liz Gross, founder and CEO of Campus Sonar, about anti-racism in higher education. As colleges and universities work to deepen their commitment to diversity, equity, and inclusion (DEI), many have taken the step to pledge themselves to the cause of anti-racism. This work, however, requires the commitment of many more across campus. Takeaways from this episode include:How anti-racism is different from being “not racist”Steps leaders can take to bring an anti-racist

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00:57:04

Ep. 19: More Than Stress - Mental Health of Higher Ed...

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2023/01/20

The challenges of managing social media in higher education are often underestimated by people in leadership, leaving these talented, always-on professionals facing often overwhelming responsibilities while being under-resourced and undervalued. On top of that are the known mental health impacts of spending significant time on social platforms. As a result, social media managers often struggle with mental health issues that can impact both their personal and professional lives. In this episode,

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00:51:42

Ep. 18: Leading High-Performing Teams in a...

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2023/01/06

The pandemic forced higher education teams to rethink how they approached collaboration, communication, and leadership. The future of work has changed forever, but managing in a remote-first world is among the top challenges for leaders. In this episode, Jaime talks with Joshua Charles, who has been leading remote and hybrid teams long before it became a necessity. Takeaways from this episode include:How to create environments that support employee well-being and high performanceThe best ways to

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00:48:05

Ep. 17: Recruiting Non-Traditional Students

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2022/12/16

Seth Odell was part of the team that took Southern New Hampshire University’s online enrollment from 7,000 to 70,000, which makes him the perfect guest for Jaime to talk to about recruiting non-traditional – or, perhaps more aptly named “post-traditional” – students. As the demographics of the United States change, attracting these students into our programs can help our institutions survive – and thrive – as we approach the demographic cliff.Takeaways from this episode include:Why “post

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00:48:52

Ep. 16: Designing Compelling Messages and Narratives

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2022/12/02

Story drives emotion. Emotion drives action. Marcomm pros understand the power of storytelling and are using storytelling to drive change and to achieve organizational outcomes. Carefully crafted narratives can also help address reputational issues and crisis communications. In this episode, Jaime talks to Katie Angstadt, partner at CRA / Admired Leadership, about designing compelling narratives that help you achieve your goals. Takeaways from this episode include:Understanding what gives

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00:53:21

Ep. 15: Executive Social Strategy

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2022/11/18

In this episode, Jaime talks to Josie Ahlquist, author of Digital Leadership in Higher Education about the importance of a digital presence for senior leaders. Takeaways include:How to decide what digital platforms make sense How to incorporate your own values into your online presence Why empathy is so important in leadership How today’s hybrid work environment lends itself to digital leadership About Confessions of a Higher Ed CMOConfessions of a Higher Ed CMO is sponsored by our friends at

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00:55:57

Ep. 14: Addressing Imposter Syndrome

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2022/11/04

Jaime gets real with guest Tracy Playle in this in-depth conversation about imposter Syndrome – something that plagues professionals from all backgrounds. Tackling the symptoms of imposter syndrome – feeling like a fraud, experiencing self-doubt and subjecting oneself to negative self talk – is a journey. Takeaways from this episode include:How to identify how you are feeling as imposter syndromeWays to cope with feelings of inadequacy or self-doubtHow to reduce negative self talkWays to change

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00:56:16

Ep. 13: Creating a Student Journey Map

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2022/10/21

In this episode of Confessions of a Higher Ed CMO, Jaime talks with Renee Seltzer, Marketing Growth Agency Owner (Ellison Ellery) and Fractional CMO, about creating customer journey maps. Creating a journey map can help your institution understand the steps a student takes as they enroll and matriculate. They can be incredibly valuable in identifying – and ultimately fixing – friction points that could cause a student to stop the enrollment process. Higher ed leaders who take equity seriously will

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00:29:29

Ep. 12: Transitioning Your Career Outside of Academia

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2022/09/23

Amid the Great Resignation, many higher education marketers are considering leaving higher education for roles in other industries. In this episode, Jaime talks to Jodi Phelps, chief of staff for the City of Fayetteville, North Carolina, about her transition from Chief Communications and Marketing Officer at a public university in North Carolina to a chief of staff role in local government. Takeaways include:How to evaluate if it is time to change industriesHow to market yourself to a new sectorHow

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00:48:24

Ep. 11: Building More Equitable Student Hiring Practices

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2022/09/09

Student workers, interns and ambassadors are often the face and voice of your institution, but does your program reflect your student population? Are you unconsciously creating barriers to recruiting a diverse pool of students to serve in these roles? In this episode, Jaime talks with Anice Barbosa, director of digital marketing at Wheaton College about how she overhauled her student ambassador program to create more opportunities for greater diversity in the students selected to participate. In

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00:30:22

Ep. 10: Multicultural Marketing

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2022/08/26

According to the U.S. Census Bureau, nearly 1 out of 5 Americans is Hispanic or Latinx – a number that has quadrupled in the last four decades and is expected to continue to grow. As the demographics of the country shift, it is becoming increasingly important for higher ed marketers to understand how to reach this audience. In this episode, Jaime talks with multicultural marketing expert and higher ed marketer Christian Ponce about:How to approach undertaking a multicultural marketing campaignHow to

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00:36:14

Ep. 9: The Enrollment Cliff

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2022/08/12

We have all heard about the enrollment cliff and its potential impact on higher education – especially regional institutions and those who are highly dependent on tuition revenue. In this episode, Jaime talks to Carrie Phillips, CMO at the University of Arkansas at Little Rock, about her dissertation research into the looming enrollment cliff and ways that institutions can prepare for it. In this episode, Jaime and Carrie discuss: Carrie’s research on the enrollment cliff and how campuses are

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01:04:38

Ep. 8: The Great Resignation and Employee Engagement

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2022/07/29

In this episode, Jaime talks with Kevin McClure, associate professor of higher education at UNC Wilmington, about how The Great Resignation has hit higher education. Problems around morale pre-exist the pandemic, but the pressures of COVID-19 have caused many people to reconsider their careers and their work-life balance. Retaining talented team staff while competing with fully remote jobs is one of the top challenges facing higher ed CMOs in the new abnormal. In this episode, Jaime and Kevin

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00:55:29

Ep. 7: Sustaining and Surviving

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2022/07/15

The job of a CMO can be high-pressure and high-stress. Avoiding burnout and stagnation can be a challenge – especially amid the steady drum beat of national and international crises. In this episode, Jaime talks to Alan Stein, author of Sustain Your Game: High Performance Keys to Manage Stress, Avoid Stagnation, and Beat Burnout. In the course of their conversation, Alan and Jaime discuss:What causes burnout and how can leaders recognize it in themselves and their teamsWhat actually causes stress

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00:44:43

Ep. 6: Brought to you by the letters N T R

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2022/07/01

Achieving institutional goals on NTR (net tuition revenue) is often a top priority for universities – especially at the most tuition-dependent institutions. The strategy for reaching those goals requires collaboration between Admissions and Marketing; however, at many universities, those relationships are fraught. And at some – they are nonexistent. In this episode Jaime talks with her colleague and friend Brent Shock, the VP for Enrollment Management and Student Success at Miami University, about

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00:48:31

Ep. 5: Maturing Higher Ed Marketing

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2022/06/17

There has never been a better time to be a higher ed CMO. Perception of the value you provide and the importance of our work continues to improve. But that doesn’t mean that we don’t still have a lot of work to do. In this episode Jaime talks with Jamie Ceman of Chapman University about transitioning from a transactional and reactive model of marketing to a high-performing, data-driven model that leverages best practices to move a university forward. Key takeaways from from this episode include:What

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00:49:43

Ep. 4: What Do You Wanna Be When You Grow Up?

Confessions of a Higher Ed CMO — with Jaime Hunt ·

2022/06/03

As a first-year student – and a first-generation student – Jaime envisioned a life spent researching turtles and cracking the secret to their longevity. From a working class background, she had no idea what marketing was or that it was a field that perfectly blended both art and science. In this episode, Jaime talks with Kin Sejpal, the newly appointed CMO for University of Redlands and a fellow first-generation college student about their experiences rising through the ranks in higher

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