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PODCAST

Travel Agent Chatter | Friday 15

Host Agency Reviews

We’ve got two listening delights for you on this channel, folks! 😲 Season 1 is Travel Agent Chatter (TAC), a spotlight interview of a wide variety of travel advisors that we publish every quarter. Season 2 is our shorter, but more frequent Friday 15 series, where every Friday we answer your travel industry questions for — you guessed it — 15 minutes! Travel Agent Chatter -- a Host Agency Reviews audio series -- inspires you with in-depth interviews featuring successful travel agents. We dig

business entrepreneurship

All Episodes

00:26:14

(160) How To Sell an Agency? Back into the Travel...

Travel Agent Chatter | Friday 15 ·

2024/06/14

In episode 160 Steph is co-hosting with April Swales of Uniglobe! Please join us as this dynamic duo tackles a couple of important questions!1. I was wondering if I could pick your brain a little about the current status of the industry, the possibilities of finding someone interested in buying an agency, and what makes a travel agency attractive for a potential buyer. My mother isn't ready to stop working as an agent and loves helping her clients but I could see it being a good exit strategy for

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00:26:25

(159) How to Build a Client Base? Leads Programs –...

Travel Agent Chatter | Friday 15 ·

2024/06/07

entrepreneurship, entrepreneur, business, small business, home based business, travel agency, travel, marketing, travelagent, travel advisor, business, host agency, Friday15, podcast

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00:19:41

(158) Agent Etiquette on FAM trips? Benefits of the...

Travel Agent Chatter | Friday 15 ·

2024/05/31

(158) Agent Etiquette on FAM trips? Benefits of the GDS? Should I belong to ASTA?In episode 158 Steph is flying solo! We’ve got some great questions and requests from our audience this week, so have a listen! 1. Not a question but a request... PLEASE discuss agent etiquette on FAMs. From the unwritten rules of don't sit on the bed or use a toilet to the obvious ones of show up on time, don't solicit guests, etc. There seems to be a lack of awareness and understanding lately. —Becky

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00:16:26

(157) Friday 15 Encore (Vol. 92)

Travel Agent Chatter | Friday 15 ·

2024/05/24

Welcome to Friday 15! For today's Friday 15 throwback, we are re-streaming Vol. 92 from Feb. 2023, where Steph chatted about acquiring a GDS system without a host, attending FAM trips through other host/consortiums, using a payment system without using a host, and do you need to be certified to work with a host.Helpful Resources: https://asta.org/become (Use code HAR149 to save 50%) https://hostagencyreviews.com/blog/travel-agency-accreditation (More on IATA/ARC) https://gbta.org/ (Global

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00:16:26

(157) Friday 15 Encore (92)

Travel Agent Chatter | Friday 15 ·

2024/05/24

Welcome to Friday 15! For today's Friday 15 throwback, we are re-streaming Vol. 92 from Feb. 2023, where Steph chatted about acquiring a GDS system without a host, attending FAM trips through other host/consortiums, using a payment system without using a host, and do you need to be certified to work with a host. 00:00 | Welcome to Friday 15 with Steph Lee! 01:44 | Acquiring a GDS System Without a Host 09:19 | Attending FAMS with Other Hosts 10:11 | Payment System without a Host 14:27 |

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00:25:50

[Ep. 156] Friday 15 (GTN Co-Host)

Travel Agent Chatter | Friday 15 ·

2024/05/17

In episode 156 Steph is so excited to co-host with Meredith Calloway of GTN! You’ve sent along some fabulous questions this week, so please join us for some great Friday afternoon conversation! Here's Today's Questions! 1. Hi! I’d like to charge a fee for my business. I plan to specialize in luxury, which I think will make it easier to charge a fee, like Courtnie in your last podcast said. What is the best rate to charge? Any other fee-charging tips? —Anonymous 2. I'm currently with a Virtuoso

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00:20:07

Importance of HA with leads? Providing private info...

Travel Agent Chatter | Friday 15 ·

2024/05/10

In episode 155 Steph co-hosts with Jenn Lee of TPI and their new franchise Vacation Planners! We’ve got some great, in-depth questions from you this week, so let’s get down to business. Join us! 1. Hello Stephanie, I am new to the industry and I am trying to find a travel host. If I am geared towards making money and want to make this a full-time job, would it be better to choose a host agency that offers leads? Would that make a difference? —Nina C. 2. If I am signing a contract with a host

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00:24:08

(154) Contract obligations after leaving a HA? Switch...

Travel Agent Chatter | Friday 15 ·

2024/05/03

In episode 154 Steph co-hosts Stephanie Gries of Travefy. (It’s a special Stephanie and Stephanie episode!) They’ve got some big questions to cover, so grab your note-taking materials and get ready to study up!1. Hello HAR, I have learned so much from your site and have found it to be an invaluable resource, I only wish I had found it sooner! I been a travel advisor for about 3 years. I recently left my host. There were some areas of the business that I did not feel the owners were keeping the

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00:23:05

(153) How to Manage Many Perks? Switching from...

Travel Agent Chatter | Friday 15 ·

2024/04/26

In episode 153 Steph co-hosts with the one and only Mary Stein of HAR. Sponsored by Outside Agents - thanks Chad and team! Here’s a taste of the questions they’ll cover: 1. I keep noticing offers from my host agency/consortia/vendors that would provide perks for my clients and bonus commissions for me…after it is too late to claim them. How do other agents manage the flood of consumer and agent incentives so they can make recommendations that are good for their clients and good for them? —Vince

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00:20:46

(152) Custom Terms and Conditions? Venmo for HA...

Travel Agent Chatter | Friday 15 ·

2024/04/19

In episode 152 Steph co-hosts with the one and only Jenn of TPI and the chat on TPI’s new franchise, Vacation Planners! 1. What is your view on terms and conditions? I see so much talk about them but do I need to invest in getting custom terms and conditions for my agency? That seems crazy to me. —Anonymous 2. Hi Steph! I signed up for a host agency on your site and he asked me to Venmo over the payment to get started. He seems legitimate but it just has me worried. Is sending Venmo to a host

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00:29:09

(151) Opened agency – now what? Finding a good HA?...

Travel Agent Chatter | Friday 15 ·

2024/04/12

In episode 151 Steph tackles some great questions with co-host Henley Vazquez from Fora! 1. I have my agency set up after going through your 7 Day Set Up program but now I’m lost on how to find clients and start advertising. I know there is no one way to do things, but what would you recommend for next steps once my agency has opened? I sent an email to my friends and family about my new agency and also set up social profiles. –Anonymous 2. I am looking for a host agency and I have never had one

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00:16:10

(150) What’s in a (business) name? Locality of HA?...

Travel Agent Chatter | Friday 15 ·

2024/04/05

In episode 150 Steph fields some great questions from our good friend Anonymous (ha!) about naming your biz and choosing a HA based on locality. She also breaks down how to become a travel agent in some handy steps! 1. I am just stepping into starting a travel agency at the very early stages and still working on what it would look like for me. When considering a niche and a business name, I suspect having the niche in the business name can help, but would it cause issues if I wanted to pivot or

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00:27:58

(149) What makes HAR Courses Special? Flight...

Travel Agent Chatter | Friday 15 ·

2024/03/29

In episode 149 Steph co-hosts with April Swales of Uniglobe. Here are the questions they’ll cover. Got some fun ones this week! 1. How do HAR courses differ from an IATA course or something offered through a host agency? –Anonymous 2. Hello HAR and team! I have a question about commissions. For travel agents based in Europe, as far as I know most airlines do not pay any commission. But it seems to me that this is not the case for TAs based elsewhere. I am asking this because I just got my IATA

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01:28:43

Vol 29 Content marketing. 5k group booking fee. 6.5k...

Travel Agent Chatter | Friday 15 ·

2024/03/26

****** Transcript + Show Notes: https://har.news/vol29 Special thanks to today’s sponsor: Caffeine Today’s guest is a former professional fundraiser who put those skills to work and went from travel being a part time job on the side in 2017 to full time in June 2018. Here’s the thing to know though. Even with $2.5M in sales, that’s not the metric our guest watches. This travel advisor has niched down into groups—both destination weddings and celebrations groups—with a minimum of 10 rooms and an

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00:19:59

How to Transfer Data to Tern? Help for Advisors with...

Travel Agent Chatter | Friday 15 ·

2024/03/22

In episode 148 Steph co-hosts with Katie WIlliams of Tern. Here are the questions they tackle this week! 1. I'd like to switch to Tern. We're currently on Axus. Is there an easy way to transfer that data or can you tell me the level of manual work that needs to be done by our team to make the move? –Anonymous 2. I have been diagnosed with ADHD and of course, some of the things I struggle with is creating processes and maintaining focus (among other things ). I'm relatively new and I would like my

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00:20:21

(147) HAR-reviewed HAs Only? Host Agencies vs. Travel...

Travel Agent Chatter | Friday 15 ·

2024/03/15

In episode 147 Steph co-hosts with Lori Speers of Levarte Travel. Here’s a quick look at the three questions they cover this week. 1. I found a host agency which fits with my requirements but they don't have any reviews on host agency reviews. Is it okay or not to work with host agencies without any reviews on their profile? --Meseret G. 2. Is there an advantage to working with a host agency that has a storefront? Could you also please explain what the “Host Type” is on the HAR profiles. What is

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00:16:29

(146) Accelerator Course for Experienced Advisors?...

Travel Agent Chatter | Friday 15 ·

2024/03/08

In episode 146 Steph and the lovely Lindsay Lauer of Travel Leaders 365 answer your excellent questions! 1. Would the Accelerator course be helpful if I've been an employee? I'm thinking of going on my own. I do a volume of around $1M and have 2.5 yrs experience with over 1000 cruise bookings. --Anonymous 2. Can I require my agency's independent contractors (ICs) to work exclusively with my agency? A few prospective ICs have told me that exclusivity is not allowed by law. Is this correct?

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00:29:49

How To Charge Fees? Accessibility of Interline Rates?...

Travel Agent Chatter | Friday 15 ·

2024/03/01

In episode 145 Steph co-hosts with Connie Miller of Montecito Travel and they tackle your probing and ever-helpful questions. 1. I would love a conversation about how to execute charging fees when different trips take such a different amount of time. Some people know what they want - some don't. I've been experimenting and every person I've given an hourly fee (I've tested it at $75 and $100) and my estimated timeline, they've passed on my services. So I haven't gotten any fees in the six months

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01:25:38

Vol. 28 | Opened in June. First booking June 2023....

Travel Agent Chatter | Friday 15 ·

2024/02/26

****** Transcript + Show Notes: https://har.news/vol28Starting a business is not easy. Starting a successful business is even harder. Judi Lombardi has done both the past 9 months with her newly opened travel agency, Memories on the Move Travel. A seasoned traveler with a passion for planning, she finally made the leap a decade after she first started exploring the idea of starting a travel agency. In 2023, she took the plunge! You’ll hear what gave her the push she needed to make that leap, why

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00:21:58

(144) Working with Canadians? Best Host Agency for...

Travel Agent Chatter | Friday 15 ·

2024/02/23

In episode 144 Steph chats with the fabulous Jenn Lee of TPI as they answer some great questions from you, our audience. Here are this week's questions! 1. I have turned down several Canadians because I'm afraid I'm not licensed to work with them. But I've recently been told this isn't correct.. Can you please help me figure out what the current regulations are? I'm talking specifically about potential clients who live in Canada booking through me, a Tennessee-based agent. I've been reached by a

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