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PODCAST

SimpleBiz360™ Podcast

The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.

business entrepreneurship

All Episodes

0:55

How many times do you catch yourself finishing...

SimpleBiz360™ Podcast ·

2025/05/02

Most customers like it when vendors display good listening skills. Vendors have heard plenty of customer feedback, and many times the feedback is very similar. As a result, the vendors start to finish the customer sentences in hopes of speeding things up. If this is you, maybe it’s time to slow the train down, and let the customer finish? Support the show

en-us

0:58

Has over-talking become a habit in your business...

SimpleBiz360™ Podcast ·

2025/04/29

Very few customers admire vendors that talk over them. Humans have two ears to listen, and only one mouth to speak. If over-talking is overtaking your customer interactions, then maybe it’s time to let listening overtake talking? Support the show

en-us

0:52

Is your important business correspondence beginning...

SimpleBiz360™ Podcast ·

2025/04/25

Business writing skills are deteriorating quickly. As we drag societal norms into business, our letters and emails are filled with cryptic acronyms, incomplete sentences, and confusing messages. Where are you in this mix? Where is your team in this mix? Maybe it is time to revamp our writing skills? Support the show

en-us

0:57

Do you abuse the implementation of verbal...

SimpleBiz360™ Podcast ·

2025/04/22

Customers rely on vendor product knowledge like a car driver depends on headlights in the dark. As vendors, we are called on to share our knowledge in a professional manner. Are you being professional, or is the art of condescending auto-correction the tenor of your conversations with customers? Support the show

en-us

0:55

What is the anticipated cost of creating unhappy...

SimpleBiz360™ Podcast ·

2025/04/18

The true cost of creating unhappy customers is crippling. Let the next 60 seconds tickle your ears, and improve the ways you are servicing customers. Support the show

en-us

0:51

How are you demonstrating authenticity during...

SimpleBiz360™ Podcast ·

2025/04/15

Scripted, and teleprompter utterances are overwhelmingly rejected by the most recent generations of buyers. Authenticity is the desirability of modern consumers. So, what are you doing to answer the call? Support the show

en-us

0:50

Is your company guilty of telling customers what they...

SimpleBiz360™ Podcast ·

2025/04/11

Often times, customers are much smarter than we give them credit for. In fact, customers usually know when we are shoveling them word-dung. What if you started telling customers what they deserve to hear? Support the show

en-us

0:52

Are you able to defend what you tell, and sell...

SimpleBiz360™ Podcast ·

2025/04/08

Making outlandish claims is a huge shortfall in the business world. What if you could use seven, simple tools to covert your statements into provable claims. Tune in for 60 seconds and we will share the Magnificent Seven! Support the show

en-us

0:59

Imagine how a LEARN, EARN and RETURN career can...

SimpleBiz360™ Podcast ·

2025/04/04

This “give and take” world needs more professionals who invest in the future of business. We spend our careers learning our crafts, and then earning the rewards. Yet, many of us stop right there. What if we were to add a RETURN chapter to our careers? Support the show

en-us

0:58

Is your CSR team proactive-centric? OMOQ #47

SimpleBiz360™ Podcast ·

2025/04/01

Simply put…do you teach CSR mechanics that emphasize getting to the customer, before they get to you? Imagine the depth of customer satisfaction if your company aimed at this target? Support the show

en-us

0:57

Are you forcing customers to unnecessarily do Red...

SimpleBiz360™ Podcast ·

2025/03/28

Red Zone Tugging (RZT) is one of the largest contributors to customer defections. Perhaps today is the right time to investigate if your business is infected with RZT? Support the show

en-us

0:54

Do you want to improve your customer experience...

SimpleBiz360™ Podcast ·

2025/03/25

Continuous Improvement can be fun and lucrative. All it takes is a mindset that hinges on asking, thinking, identifying, researching, listening, observing, trying, applying, or frying. Support the show

en-us

0:55

Do you deliberately put customer needs ahead of...

SimpleBiz360™ Podcast ·

2025/03/21

This mindset personifies a customer-centric culture that delivers excellent satisfaction. Buyers reward vendors who deliver customer-first service. Want more repeat and referral business? If so, then start reshaping your service model today! Support the show

en-us

0:58

Do you treat your vendors with the respect they...

SimpleBiz360™ Podcast ·

2025/03/18

Does your company culture contain a mindset that values vendor relationships. Today might be the perfect day to turn your purchasing team into a Vendor Relations Team! Support the show

en-us

0:56

Are you making customers play a game of circular...

SimpleBiz360™ Podcast ·

2025/03/14

Putting customers on a service merry-go-round sews seeds of discontent, and many times leads to permanent customer defections. Maybe it’s time to stop the gamers in exchange for instant servicing? Support the show

en-us

1:00

Do your managers use travel as an excuse for not...

SimpleBiz360™ Podcast ·

2025/03/11

Technology now provides tools that allow us to read, respond and react to customer issues with lightening speed. However, so many companies have leaders who cannot answer a simple question for 2 weeks. Why? Because they are traveling. How lame! If this describes your business, maybe it’s time for some changes, and some Technology Tool Training!!! Support the show

en-us

0:56

Who’s in charge? OMOQ #40

SimpleBiz360™ Podcast ·

2025/03/07

Does your customer know where to turn to get an answer? Maybe it is time to consider ways to stop keeping customers in the dark! Support the show

en-us

1:00

Are we choosing not to shovel snow off of customer...

SimpleBiz360™ Podcast ·

2025/03/04

Sometimes we make doing business harder than it needs to be for our customers. Maybe this is a good time to pick up a shovel, and streamline the tasks we require from our customers. Support the show

en-us

1:00

Would you ever deliberately serve wilted mint in a...

SimpleBiz360™ Podcast ·

2025/02/28

Random audits are a great way to discover, and fix mistakes you don’t want to keep passing onto customers. The bottom line…never allow your deliverables to look like wilted mint in a mojito! Support the show

en-us

0:57

What if the use of DIRECT MAIL could increase your...

SimpleBiz360™ Podcast ·

2025/02/25

What if something “OLD SCHOOL” could be considered “FRESH” by our customers? Maybe it’s time to take a trip to the post office! Support the show

en-us

398 results

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