x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

The MSP Zone

Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.

technology

All Episodes

35:37

Analysis of a Cyber Attack - Ep 269

The MSP Zone ·

2023/11/13

In this riveting podcast episode, join us as we delve deep into the intricate landscape of recent high-profile cyber-attacks that have sent shockwaves through the digital realm. Our seasoned guests, Shannon Wilkinson, the CEO of Tego Cyber, and Brent Watkins, the Director of Business Development at Tego Cyber, step into the MSP Zone to unravel the layers of these incidents, providing invaluable analysis and guidance that every Managed Service Provider (MSP) should heed. Our exploration begins with

en-us

32:28

Managed Services Opportunities around CMMC Ep 268

The MSP Zone ·

2023/10/24

How are MSPs dealing with CMMC? John Burgess, from Mainstream Technologies drops into the MSP Zone to discuss how MSPs should deal with the changes coming from CMMC, but how they can stay ahead of them as well. Regardless of where you stand on the issue, having something to say about compliance is a wise thing these days. MSPs with exposure to CMMC have a lot of revenue and trust potential, if they act. If MSPs stay silent on the issue when asked, that could lead to an erosion of trust and lost

en-us

38:01

Poor MSP Growth May Not be Due to Lack of Sales Ep 267

The MSP Zone ·

2023/10/16

Poor MSP Growth May Not be Due to Lack of Sales Many times, I hear MSPs complain about their stagnant or lack of growth. Now, regardless of whether you have a sales team and process or if you predominantly rely on referrals, lack of growth can frequently be caused by two general issues: inefficient process, and lack of customer focus. Limited service catalog Defined customers With these two elements, you can develop an effective sales and/or referral program Frankenstein Compliance If your MSP

en-us

29:21

MSP Zone Spotlight on Halo PSO - Ep 266

The MSP Zone ·

2023/10/12

About a year ago I started to hear MSPs talk about a new company, Halo PSA. It turns out, this company is not new, but they are doing some rather innovative things in the MSP ticketing space and being somewhat disruptive. So, we decided to reach out and invite Tim Bowers, CEO of Halo PSA to join the MSP Zone and talk about his company and what they are doing. What is Halo PSA? Origins of the company Being disruptive in the PSA market Why are MSPs talking about Halo PSA so much?

en-us

29:57

MSP Zone Spotlight - Travis Springer Ep 265

The MSP Zone ·

2023/10/02

In this MSP Zone spotlight Travis Spring, vice president of Sagiss, joins us to share his thoughts on the MSP market. We discuss a wide range of topics, from economics, labor, technical, AI, and other business issues which impact all MSPs. Economy and its impact on managed services The impact of AI on MSPs Are MSPs using AI? Labor challenges facing MSPs

en-us

39:24

Control Frameworks: Which is right for you? Ep 264

The MSP Zone ·

2023/09/20

Modern lead generation is a racket I receive a lot of "lead generation" cold calls and emails. When I say these solicitations are horribly bad, I am being generous. MSPs get hit up all the time to create or expand their cold calling efforts and if these same groups are soliciting them, this is crazy. Does cold calling really work for MSPs? Cold calling vs Inbound lead generation MSP content must be a factor of your marketing and lead cultivation Control Frameworks: Which is right for you? A lot

en-us

51:52

Is MSP Growth Exaggerated? Ep 263

The MSP Zone ·

2023/09/13

MSP Growth Exaggerated? Canalys is doing some great work in analyzing managed services. Long overdue. Disproportionate # of MSPs actually producing revenue. Hardware/software influence (more on this in the next segment) Do MSPs Impact Hardware Sales? I recently saw someone promoting a webinar on the topic of MSPs increasing hardware sales, and it caught my eye. It's not a typical subject we see discussed these days, but it is still a relevant one. Legacy role of MSPs and hardware Modern day MSP

en-us

31:14

MSPs Cautiously Optimistic about AI - Ep 262

The MSP Zone ·

2023/08/30

Out of the Box MSSPs This story came to us from one of our friends, Brent Watkins. At first, I thought it was a joke, but upon a second look, it wasn't. Completely serious promo from a security vendor…become an MSSP in 1 day! Unbelievable? I assure you it is not (the claim, not actually becoming an MSSP in a single day). Talk to any legitimate MSP out there and they'll tell you being an MSP takes practice, focus, and execution of strategy. Claims like this one ultimately harm the MSP

en-us

45:07

SEC Adopts Cyber Disclosure Rule - Ep 261

The MSP Zone ·

2023/08/22

SEC Adopts Cyber Disclosure Rule The securities and exchange commission recently made news with an announcement of their cybersecurity disclosure rule. While this isn't the first governmental agency to announce such a rule, it should confirm to every MSP on the planet the direction in which we are headed and offer plenty of guidance for handling privacy and security incidents. SEC rule explained Purpose behind the rule Impact of the rule on MSPs and clients Failure to comply (i.e., lack of

en-us

37:54

Is it better to be cyber secure or cyber resilient?

The MSP Zone ·

2023/08/08

Is it better to be cyber secure or cyber resilient? If you think this is a trick question, it isn't. There are many who believe that security is solely a matter of defense. While defensive measure are crucial to any MSP (or their customers), preparing for eventual attacks which are successful, is also crucial. So, what is an MSP to do? Here are some simple measures every MSP ought to be doing right now to be both prepared for cyber-attacks, but also resilient to them if they are

en-us

40:13

Ep 259 - MSP Innovation: Why it matters

The MSP Zone ·

2023/07/31

I often hear MSPs talk about innovation: but what does that mean? To get one answer, I invited an MSP CEO to join me in a conversation about the innovation that goes into being an MSP, and the impact such innovation has on the business and customers. I was able to do just that when Jimmy Puckett, CEO of SPINEN, entered the MSP Zone. Being innovative does mean customers need to come along for the ride. What if some customers don't want what you are creating? Getting rid of problem clients,

en-us

34:55

Ep 258 - The MSP Generation Divide

The MSP Zone ·

2023/07/18

The MSP Generation Divide Time changes everything. That certainly seems like an appropriate saying when examining the managed services profession. MSPs seem to be getting younger and younger every year. Or maybe we are just getting older. The point is, the generational divide amongst MSP professionals is increasing. We have older and younger members of our profession, and a lot of knowledge must be transferred between these generations. New MSP generation doesn't have preconceived notions of

en-us

50:07

Ep 257: What do PE Firms Want from MSPs?

The MSP Zone ·

2023/07/11

What do PE Firms Want from MSPs? For the last several years MSPs have been courted by private equity firms desperate to enter the managed services space. At the risk of being obvious, what do private equity (PE) firms want from their MSP investments? It's an important question and knowing the answer can help you successfully navigate the process of working with a PE. PE vs other MSP buyers Types of investment Hold times Managed Service Sales is Easier Than you Think Stop overthinking sales

en-us

42:22

Accounting Firms and MSPs, Master Cyber Providers,...

The MSP Zone ·

2023/06/27

Are Accounting Firms Squeezing MSPs? Misunderstanding MSPs in the larger IT channel discussion Why are accounting firms getting into managed services? How does the CPA community impact MSPs moving forward? Could the Master Cyber Provider Model Backfire? Those who ignore history are doomed to repeat it. Truer words were never spoken, particularly in the IT channel. Way back when managed services was just getting started, the master MSP model emerged. There are important lessons to be learned from

en-us

38:47

Ep 255: Internal IT vs MSP; MSP Market is still...

The MSP Zone ·

2023/06/20

Internal IT vs MSP Can an MSP do everything an internal IT department can? That is the quintessential question the world has been asking for 30 years. Just because an organization has an internal IT department does not guarantee that it will be efficient. In fact, all IT departments face the same choices as IT service providers: you can be proactive or reactive. Struggles of internal IT Natural barriers of scalability with internal IT Reactive vs proactive internal IT MSP Market Still

en-us

46:19

Ep 254 N-able CEO Advises MSPs on Upcoming...

The MSP Zone ·

2023/06/09

N-able CEO Advises MSPs on Upcoming Challenges N-able held its partner conference in Prague recently and their CEO had some very interesting comments regarding the economy, compliance, security, and other "challenges" facing MSPs. Headwinds for the rest of the economy are tailwinds for MSPs, if they position themselves correctly Major "business" shift for MSPs This is a very simple adjustment for MSPs, if you don't look at it as a technical change MDR vs MSP Do you think managed detection and

en-us

35:36

Ep 253: Can MSPs Guarantee Compliance; Converting...

The MSP Zone ·

2023/05/22

Can MSPs "Guarantee" Compliance? It's no secret that many MSPs are helping clients deal with compliance issues. Whether this is gathering evidence for a client audit, or simply offering traditional managed services to demonstrate compliance for a given framework. However, when it comes to guarantees, compliance may not be the area where you make any guarantees. Here's why. Compliance within the MSPs' control Customer interference Making guarantees in the first place Benefits of Managed IT

en-us

34:28

Ep 252: Don’t Rely (too much) on Cyber Insurance; MSP...

The MSP Zone ·

2023/05/15

Weaver Outrage Meter: Low Don't Rely (too much) on Cyber Insurance Barracuda surveyed 400 enterprise IT and security professionals globally, ranging from IT managers to CISOs, to discover the biggest cybersecurity challenges businesses face in 2023. Are organizations placing too much emphasis on cyber insurance? What should MSPs do about this? Are cyber insurance policies being used to target ransomware victims? MSP Economics Update for Q2 We just had the latest MSPAlliance Inspire meeting

en-us

34:00

AI Ethics in Managed Services, Compliance Reporting,...

The MSP Zone ·

2023/05/06

Weaver Outrage Meter: Low AI Ethics in Managed Services You heard correctly. Ethics in artificial intelligence. This is going to be a big issue moving forward and MSPs had better familiarize themselves with what is happening because before too long, MSPs will be dealing directly with AI devices and scenarios. Compliance reporting All the discussion around compliance lately is missing one crucial element: reporting. Without reporting, no compliance exercise you undertake will be of use to

en-us

34:00

Cyber Consultants at it again; managing remote MSP...

The MSP Zone ·

2023/04/25

Weaver Outrage Meter: Low Cyber Consultants at it Again We have been coming across a unique brand of marketing and website design company lately; yes, you guessed it, they also do cybersecurity. It seems difficult not to come across cyber security "experts" these days, even if that claim may be dubious. Marketing gets into cybersecurity Cyber consultants need understanding of MSPs First do no harm! Managing MSP remote workers (ticket reviews) Since the pandemic remote work has exploded. The

en-us

347 results

Similar Podcasts

Lead With AI

Tamara Nall

Linux in the Ham Shack

Black Sparrow Media

Data Engineering Podcast

Tobias Macey

Eye On A.I.

Craig S. Smith

Reflections

Livewire Labs