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PODCAST

COVER Magazine

COVER Publications 100 (Pty) Ltd

At COVER, we believe that the cornerstone of success is knowledge. We believe that knowledge is a foundational element to success, allowing you to accurately map your journey, armed with insights. These insights allow you to accelerate your professional growth. Join us on this Knowledge Sharing journey.

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All Episodes

16:09

Bridging Expertise and Relationships

COVER Magazine ·

2024/11/20

Ryan McCaughey, a financial advisor at Hewett Wealth and 2021 Financial Planner of the Year, combines over 14 years of investment experience with a passion for people. Based in Cape Town, Ryan’s approach focuses on educating clients through each step of the financial planning process. His background in portfolio management and equity analysis equips him with deep market insights, which he uses to create tailored financial plans. Ryan emphasises the role of technology in scaling advisory practices

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17:18

Client-Centered Financial Planning

COVER Magazine ·

2024/11/20

Janet Hugo, founder of Sterling Wealth, approaches financial planning with empathy and personalised care. Inspired by her family’s experience with poor financial advice, Janet was driven to offer bespoke solutions that focus on understanding each client’s unique needs. With a deep commitment to client well-being, she often goes beyond financial strategies, encouraging her clients to enjoy their wealth. Janet fosters close relationships, carefully navigating personal and financial dynamics, from

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15:08

Building Sustainable Wealth

COVER Magazine ·

2024/11/19

Craig Kiggen, Managing Director of Consolidated Wealth Group and past winner of the Financial Planner of the Year award, shares insights from his journey in financial planning and business leadership. Consolidated Wealth offers a comprehensive financial service that ensures clients' peace of mind and long-term security. Over the years, Craig's focus has expanded to mentoring junior planners and leading Consolidated through global growth and technological innovation. His philosophy emphasises

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22:23

Ethics, Growth, and Client-Centered Service

COVER Magazine ·

2024/11/19

Warren Ingram, co-founder of Galileo Capital and winner of the Financial Planner of the Year award, has dedicated his career to revolutionising financial advice by putting ethics and client-centered service at the forefront. Starting in 1996, Warren’s journey took him from corporate environments that prioritized profit over people to launching Galileo Capital, where he pioneered a fee-based, no-commission financial planning model. Through his leadership, Warren has helped countless clients achieve

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18:41

Bridging the Human and Technical Sides of Finance

COVER Magazine ·

2024/11/19

In an engaging discussion with Tony, Rudolph Geldenhuys, Financial Planner of the Year 2024, shares his journey and insights into financial planning. At just 33, Rudolph emphasises the importance of balancing the technical and human sides of money management. His goal is to help clients align their financial decisions with their personal purpose. Rudolph also touches on overcoming personal insecurities, the value of community, and the vital role of technology and teamwork in supporting his passion

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16:48

How Cyber Risk Is Redefining Business Insurance

COVER Magazine ·

2024/11/08

Spiros Fatouros, CEO of Marsh Africa, unpacks the evolving landscape of cyber risk and insurance. Spiros discusses key insights from the Marsh McLennan and Zurich report, which highlights that 99% of economic loss from cyber incidents remains uninsured. With cyberattacks becoming more frequent and costly, Spiros explains the importance of addressing this protection gap and outlines the growing interest in cyber insurance in South Africa. He also emphasises the need for public-private

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24:16

Expanding Access to Affordable Healthcare

COVER Magazine ·

2024/11/08

Maria Makhabane, Chief Growth Officer at Discovery Health, shares her insights on expanding access to affordable healthcare in South Africa. In this interview, she explains Discovery Health's initiatives, such as FlexiCare, a prepaid healthcare product that provides essential medical services to underserved communities. Maria emphasises the importance of creating long-term healthcare solutions for those outside the traditional medical scheme environment, focusing on quality, affordability, and

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13:33

A Trailblazer in Financial Services

COVER Magazine ·

2024/10/30

Nonhlanhla (Noni) Nxele, CFP®, founder of Esteemed Financial Solutions, has been a trailblazer in the financial services industry for over 16 years. Starting her career as a financial advisor at Liberty, she earned multiple awards before moving into investments and later returning to Liberty’s head office. In 2021, she achieved the prestigious CFP® designation, motivated by her passion for educating and empowering communities. Noni was recently honored with the It Starts With Me award, recognising

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08:59

The Rising Threat of Data Exfiltration

COVER Magazine ·

2024/10/30

The Allianz Cybersecurity Resilience Report 2024 highlights key trends in cyber risk, with ransomware continuing to dominate large claims over €1 million. Data breaches and class action suits are also on the rise, particularly in the U.S. and Europe. Allianz Cyber Specialist Santho Mohapeloa emphasises that cybercriminals are increasingly shifting from encryption-based ransomware to data theft, making breaches more costly for victims. Best practices for risk mitigation include employee training,

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13:43

Understanding the Evolving Landscape of HCV and GRT...

COVER Magazine ·

2024/10/30

The insurance landscape for heavy commercial vehicles (HCV) and goods in transit (GRT) is rapidly evolving, driven by trends in risk management and technological advancements. Fleet owners are increasingly adopting strategies such as telematics and surveillance cameras to enhance safety and efficiency. This shift necessitates a more in-depth underwriting process, where insurers assess how well fleet owners manage their vehicles and drivers. Brokers play a vital role, bridging the gap between

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15:14

Living in the Moment

COVER Magazine ·

2024/10/30

Nondumiso Mabece, head of brand and Santam Insurance fills us in on Santam's brand refresh which centers on the powerful new slogan, “This is Freedom. Live in the moment, not in the worry," encouraging clients to embrace living in the moment, free from the worry of potential risks. While maintaining their well-known commitment to providing "Insurance good and proper," Santam shifts focus toward empowering customers by emphasising the freedom that insurance offers. With risk management at its core,

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25:13

Breaking the Mold: Redefining Insurance with Data and...

COVER Magazine ·

2024/10/21

In this engaging interview with the leadership team from Elevate, we explore how the company is revolutionising the insurance industry through data-driven solutions and technological innovation. With insights from Judith Ndaba, Matan Abraham, and Zane Heyl, we discuss the challenges of integrating healthcare data, improving underwriting efficiency, and creating real-time pricing strategies. The conversation highlights the team's commitment to continuous refinement and the importance of embedding

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41:43

Growing brands podcast series - Marketing Session...

COVER Magazine ·

2024/10/21

There is a lot of good information on the topic of marketing out there but it's not always focused on the insurance industry. Having helped many small and large companies in the insurance industry with their brand building for more than 36 years, the COVER team decided that it would be helpful to create a podcast series that distills brand and digital marketing frameworks and concepts into actionable steps. The focus is on helping insurance professionals, from brokers through to advisers and

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26:21

Evolving Complexity in Engineering Claims

COVER Magazine ·

2024/10/21

Firedart Claims Team—Shelly-Ann Whittaker, Claims Manager; Tlotlego Teffo, Claims Specialist; and Kami Joas Marima, Claims Specialist shed light on the evolving landscape of engineering claims, the complexities involved, and how they stay ahead in an ever-changing industry. Engineering claims have grown increasingly complex in recent years, driven by factors such as the slow recovery of the construction sector post-COVID-19 and financial strain on contractors. Disputes have risen, with coverage

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22:08

Navigating Offshore Investments for South Africans

COVER Magazine ·

2024/10/14

Offshore investments are becoming an increasingly vital component of wealth management for South Africans. Rex Cowley, co-founder of Overseas Trust and Pensions, highlights the importance of understanding the different customer segments in this space, from South Africans working abroad to those seeking to protect and preserve their wealth. Proper tax planning, regulatory considerations, and the potential complexities of international laws are key. Cowley emphasizes that working with regulated

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13:17

Balancing Innovation and Empathy in Insurance

COVER Magazine ·

2024/10/08

In a conversation at the IISA conference, Colin Greenhill, CEO of SSP Worldwide, emphasised the evolving role of technology in insurance. He highlighted that SSP's goal is to make their technology "invisible" to customers, ensuring seamless and reliable service. Greenhill shared insights on the industry's shift from a technology-centric focus to prioritising customer experiences. He noted that while SSP supports innovation, the end goal is to empower insurers and brokers to deliver excellent

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10:37

Revolutionising Life Insurance with Wellbeing Data

COVER Magazine ·

2024/09/12

In this conversation with Judith Ndaba from Elevate, we explored how their innovative customer portal enhances life insurance by integrating wellbeing data. The portal collects and consolidates clients' medical, financial, and fitness information, providing a holistic view of their health. By offering up to 35% premium refunds based on data engagement, it encourages regular updates and proactive health management. Judith highlighted surprising trends, noting that older clients are highly engaged,

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15:14

Vincent Gaudel - Navigating Compliance Strategies for...

COVER Magazine ·

2024/09/12

In an insightful interview with Tony Van Niekerk from Cover Magazine, Vincent Gaudel of LexisNexis Risk Solutions discusses the increasing significance of sanctions in the global landscape. Gaudel highlights the continued impact of sanctions following the Ukraine war, with key findings from their 2023 report showing ongoing extensive use and frequent updates to sanctions lists. He also addresses the challenges international businesses face in complying with far-reaching U.S. sanctions and provides a

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11:17

Leadership in a Rapidly Evolving World

COVER Magazine ·

2024/09/12

In a recent conversation, Ayanda Seboni, Group Executive for Mutuality at PPS, shared her insights on effective leadership in today’s fast-paced world. She emphasised the importance of adaptability, authenticity, and empathy as key traits for successful leaders. Seboni discussed how mutuals, like PPS, uniquely align client needs with business goals by eliminating conflicts between shareholders and clients. She also highlighted how advisors can benefit from adopting a client-centric approach, being

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13:42

Overcoming Distribution Challenges in Agri-Insurance

COVER Magazine ·

2024/09/05

Tony from COVER Magazine interviews Pascal Siphugu, Managing Director at LandBank Insurance, at the AIE conference. Pascal highlights LandBank Insurance’s focus on agri-insurance, specifically crop insurance, and its social mandate to support both commercial and small-scale farmers. He details plans to develop affordable, bespoke solutions like index insurance to aid small-scale farmers, a need currently unmet in South Africa. Pascal also mentions efforts to improve distribution by training black

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