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PODCAST

Defining Hospitality

Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With

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All Episodes

51:40

Crafting Authentic Southern Hospitality - Amy...

Defining Hospitality ·

2024/08/30

In this episode, Dan Ryan interviews Amy Michaelson Kelly, a former litigator turned hotel developer and Principal of Hatteras Sky. Amy shares her path from practicing law to creating unique hospitality experiences in Asheville, North Carolina. She’s developed the Radical and Zelda Dearest hotels, both providing unique hotel experiences. Amy discusses the importance of community involvement, storytelling in hotel branding, and balancing compliance with creativity. She also talks about her

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61:12

Hospitality Through Empathy - Malcolm Berg - Defining...

Defining Hospitality ·

2024/08/01

Today, Dan finally gets to sit down and talk with Malcolm Berg, who is not only a designer, but an entrepreneur who founded Edge of Architecture. He is all about pushing the boundaries and innovating to the next degree. Malcolm provides his insights on hospitality and how important it is to bring empathy and human connection to the forefront of design and architecture. The conversation also delves into the significance of gratitude, the role of mentorship at EOA, and the enduring philosophy

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53:45

The Entrepreneurial Spirit of Design - Vanessa Watts...

Defining Hospitality ·

2024/07/24

In today’s episode, Dan sits down to talk with a fiery design duo who have overcome new business challenges and thrived in the interior design industry. They are the co-founders and current partners of Watts & Dray: Vanessa Watts and Erika Dray. The two provide insights into their journey from creative director and fashion designer into partners who built a company from scratch. Take a listen and hear their story, as well as some valuable insights!Takeaways: The importance of genuine

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19:17

INDIEConFab Recap - Dan Ryan - Defining Hospitality -...

Defining Hospitality ·

2024/07/19

This week, Dan Ryan sits down to talk about the INDIEConFab, a conference he attended and emceed earlier this week. He recaps on the two days he spent there and provides insights on what he thought about it (spoiler: he loved it) and summarizes the different segments he got the opportunity to emcee for! Listen to hear about Dan’s experience at the INDIEConFab!Takeaways: Mentorship can be both formal and informal but should focus on genuine curiosity and openness.Mentors should be prepared

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55:17

Building The Business Of Service - Ashli Johnson -...

Defining Hospitality ·

2024/07/10

Our guest this week is someone who is committed to elevating communities and creating wealth through hospitality ownership and leadership. Please welcome to the show, Founder of Hospitality Hued, Ashli Johnson!Ashli sits down with Host Dan Ryan to discuss the ways the hospitality industry can be more accommodating of Black and Brown professionals. Ashli shares her motivations for founding Hospitality Hued, the importance of early professional development, and how to instill a sense of

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48:19

Crafting Opulent Hospitality - Vibha Sawhney -...

Defining Hospitality ·

2024/07/03

Joining the show this week is a hospitality professional who creates distinct projects that make emotional connections with guests. Please welcome to the show, Senior Director of Design & Construction Services at Kempinski, Vibha Sawhney.Vibha joins Host Dan Ryan to discuss how she creates luxury projects that meet the needs of owners. Vibha also shares the importance of collaborative empathy, the value of meticulous attention to detail, and explores Kempinski's unique approach to

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65:02

Five Generations of Mountaintop Magic - Eric...

Defining Hospitality ·

2024/06/26

Joining the show this week is a committed executive who cherishes the traditions of his resort, inspired by the legacy of his late family, the Smileys. Please welcome to the show The President of Mohonk Mountain House. Eric joins Host Dan Ryan, their conversation delves into the intricacies of managing a multi-generational family business, emphasizing sustainability and stewardship as core principles. Eric provides insights into their strategic planning initiatives and their commitment to

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51:51

The Evolution Of Design - Julie Frank - Defining...

Defining Hospitality ·

2024/06/19

Today’s guest is a creative thinker with a unique understanding of the spaces she designs. Please welcome to the show, Vice President of Design at Aspen Hospitality Julie Frank. Julie joins Host Dan Ryan to share her journey from Architect to VP. Julie discusses her philosophy on hospitality, the importance of seizing opportunities, and how to blend spaces with the environments around them.Takeaways: Hospitality is any act that helps make people feel like a better version of their day to

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58:59

Telling A Brand’s Story - Kristen Freeland - Defining...

Defining Hospitality ·

2024/06/12

Joining the show this week is an award-winning brand innovator who is responsible for the design and experiences across most of IHGs family of brands. Please welcome to the show A Director of Design Strategies at IHG, Kristen Freeland!Kristen joins Host Dan Ryan to dive into the nuances of telling stories. Kristen shares the importance of mentorship programs, the best ways to get customer feedback, and the need to cater to different audiences. Takeaways: Hospitality is all about telling a

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61:32

Crossing The Threshold Of Hospitality - Eran Chen -...

Defining Hospitality ·

2024/06/05

In this engaging episode, Dan sits down with Eran Chen, renowned architect and the founder of ODA. Chen discusses his journey from starting his own firm in 2007 to becoming an influential figure in urban design, teaching at Columbia and NYU. The conversation dives into the significance of hospitality in architecture and the importance of saying 'yes' to various opportunities. Eranalso explores his innovative concepts like the 'Flying Dormer' and shares insights into his books.. They discuss

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66:20

Building A Legacy Of Hospitality - John Hardy -...

Defining Hospitality ·

2024/05/29

Joining the show this week is an industry titan who is shaping the next generation of hospitality professionals. Our guest is none other than Founder of the Radical Innovation hospitality awards, Founder and Chairman of the Hardy Group, John Hardy!John joins Host Dan Ryan to discuss the importance of innovation and creativity. John reflects on his journey, the challenges, and triumphs of innovative hospitality development, and the future trends shaping the industry. Discover his insights on

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63:49

Crafting Stories in Luxury - Michael Doneff -...

Defining Hospitality ·

2024/05/22

Hospitality is about intuition and reading the customer. Are you doing too much, or are you not doing enough for them? The guest on this episode has left an impact on leading luxury lifestyle brands in hospitality, food and beverage, design, and wellness over the course of his 30-year career. Please welcome the Vice President of Food and Beverage Concept and Brand Development at the Four Seasons Hotels and Resorts, Michael Doneff.Michaell joins Dan Ryan as they discuss the significance of a

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69:07

Reimagining Spaces - Jun Aizaki - Defining...

Defining Hospitality ·

2024/05/15

For a vision to come to fruition, there must be a level of persistence to make it happen. Here to share his insight is a designer skilled in interior and custom furniture. Please welcome the Owner and Founder of CRÈME, Jun Aizaki.Host Dan Ryan and guest Jun Aizaki discuss CRÈME’s award winning Gourd project. Jun dives into how he finds inspiration for new projects, shares his early career and what led him to be a successful designer, and reveals advice to future innovators on the mentality

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63:49

Investing In The Guest Experience - Keith Brenan-...

Defining Hospitality ·

2024/05/08

As an advisor, helping guide your clients to the project of their dreams can be challenging yet rewarding. Here to shed light on the advisory process is a Principal and Managing Director at Weitzman, Keith Brenan! Keith joins Host Dan Ryan to discuss the nuances of investing in hospitality properties, and some of the many considerations that clients may have. Keith also shares the difference between institutional and mom and pop investors, the best way to mix hospitality and office space,

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63:13

Showing Up With Intent - Hemanshu Parwani - Defining...

Defining Hospitality ·

2024/05/01

Our guest this week has over 30 years of hospitality experience in international operations, capital markets, and strategic development. Please welcome to the show, CEO and Owner of Olson Kundig, Hemanshu Parwani!Hemanshu joins Host Dan Ryan to dive into the importance of showing up with intent. Hemanshu shares why designers should chase meaningful work rather than all out growth, the need to take care of those who take care of others, and how mountaineering inspires his

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50:01

Detox, Destress, And Discover - Leon Emmett -...

Defining Hospitality ·

2024/04/25

This week’s guest helps people detox, destress, and discover while surrounded by nature. Through meditation, breathwork, yoga, workshops, and more, he creates an environment of rejuvenation. Joining the show this week is Founder of Onze Retreats, Leon Emmett!Leon dials in from the Jungle to join Host Dan Ryan on a journey of hospitality and self reflection. Leon shares the importance of motivating others through action, the need to trust the process, and why everyone should spend time

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61:32

Defining Modern Luxury - Roy Kim - Defining...

Defining Hospitality ·

2024/04/17

If you’ve ever gazed across the New York City skyline, you’ve likely admired the work of this week’s guest. His work has defined modern luxury apartments. Please welcome to the show, Chief Design Officer at Extell, Roy Kim!Roy sits down with Dan to explore his journey in the world of hospitality, and how Extell is leading the world of development. Roy also shares why service outweighs design, the importance of considering the view in the design process, and how to build a team of

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65:38

Falling Forward - Karen Gilbride - Defining...

Defining Hospitality ·

2024/04/10

Joining the podcast this week is the force behind some of IHG’s most dynamic brands. She’s a hospitality veteran who works to create seamless end-to-end guest experiences. Meet Karen Gilbride, Vice President of Avid Hotels, Atwell Suites, and Garner Hotels at IHG. Karen joins Host Dan Ryan to explore IHG’s newest brand Garner, and the design philosophy behind it. Additionally, Karen shares the power that mentorship programs can have, the nuances of designing for staff and employees, and how

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53:37

Guiding The Adventure - Ben Weinberg and Michael...

Defining Hospitality ·

2024/04/03

Joining the show this week are Co-Founders with a focus on bringing experiential and sustainable accommodations to the outdoors. Please welcome to the show, Co-Founders of Castle Peak Holdings, and Co-Founders of Trailborn, Michael Weiss and Ben Weinberg!Mike, Ben, and Dan sit down to discuss the story behind Trailborn, and the importance of authenticity. Mike and Ben share the need to stay vertically integrated, the ways to cut through the fog, and how to make your hotels feel like a part

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66:34

Breaking New Ground - Steve Galbreath - Defining...

Defining Hospitality ·

2024/03/27

This week’s guest specializes in working with local governments to help bring projects to completion. With over 30 years of experience, he knows how to help cities and counties develop crucial assets. Welcome to the show, Chief Development Officer and Head of Design and Construction at Garfield Public/ Private, Steve Galbreath!Steve joins Host Dan Ryan to discuss the ways a hotel can impact a local community. Steve shares why a hotel serves more than just its guests, the methods to use a

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