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PODCAST

Live with Sondra

"Live with Sondra" is hosted by Sondra Shannon, the CEO of Gatemaster Technology. In this engaging series, Sondra explores the latest attractions and amusement park trends, offering invaluable insights to owners and operators. Each episode features discussions with industry experts, focusing on enhancing guest satisfaction through innovative technology and legendary service. The show aims to provide practical solutions and creative ideas to improve the overall guest experience and operational

business

All Episodes

47:13

The Power of Giving: Transforming Community...

Live with Sondra ·

2025/01/23

Welcome to this episode of "The Power of Giving: Transforming Community Engagement Through Charitable Marketing," where we explore the profound impact of strategic giving on business growth and community building. Join us for an enlightening conversation with Renee Zau, Co-founder and CEO of DonationMatch, as she reveals how charitable marketing can foster authentic connections and drive lasting ROI.In this episode, Renee dives into:Revolutionizing Cause Marketing: Discover how DonationMatch

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48:50

Beyond Borders: How International Staff Elevate U.S....

Live with Sondra ·

2025/01/23

Beyond Borders: How International Staff Elevate U.S. Attractions🌍 Step into the world of cultural exchange in this thought-provoking episode of "Live with Sondra" featuring Renee Clarke, an expert from Greenheart Exchange. Renee shares her passion for fostering international staffing and its transformative impact on U.S. attractions.In this episode, Renee dives into:Cultural Exchange & Seasonal Staffing: How international staff on J1 visas enhance diversity and enrich guest experiences.Best

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37:14

Behind the Screams of Scare Acting & Show Ushering

Live with Sondra ·

2025/01/23

Behind the Screams of Scare Acting & Show Ushering🎃 Step behind the scenes of the Halloween magic in this captivating episode of "Live with Sondra" featuring Dustin Parro, a dedicated show usher and scare actor at California's Great America. Dustin shares his journey, passion for theme park entertainment, and what makes Halloween events at CGA unforgettable.In this episode, Dustin dives into:Personal Journey & Role at California's Great America: His evolution as a show usher and atmosphere

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53:04

Robotic Vending Machines in Family Entertainment

Live with Sondra ·

2025/01/23

Welcome to this episode of "Robotic Vending Machines" where we dive into the fascinating world of machines. Join us for an exciting episode of 'Live with Sondra' as we explore innovative trends in the amusement industry with our special guest, Malik Subhan. In this session, Malik will discuss:- Robotic Vending Machines: The rise of robotic vending machines and their potential to transform the attractions industry.- Immersive Experiences: How immersive attractions are reshaping family entertainment

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36:01

Unlocking Fear: The Art of Haunted Attraction Design

Live with Sondra ·

2025/01/23

Welcome to this episode of "Unlocking Fear" where we dive into the fascinating world of haunted attraction. Join us for a informative episode of 'Live with Sondra' featuring Leonard Pickel, a leading expert in haunted attraction design with over 40 years of experience and creator of 300+ haunted houses worldwide. In this session, Leonard will dive into:- Attraction Design and Innovation: How Leonard balances creativity with operational needs, and how his "Pickel Theory" revolutionized haunted

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32:51

Engineering Thrills: Merging Technology with Human...

Live with Sondra ·

2024/09/26

Welcome to this episode of "Engineering Thrills," where we dive into the fascinating world of thrills. Join Sondra Shannon, CEO of Gatemaster Technology, and industry expert Brendan Walker as they share their insights and strategies for enhancing guest experiences. Whether you're a theme park operator, a museum curator, or running any attraction-based business, this episode is packed with valuable information you won't want to miss.In this session, Brendan will discuss:- Understanding Human Thrills:

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41:47

The Essentials of Refund Protect

Live with Sondra ·

2024/09/26

Welcome to this episode of "Refund Protect," where we dive into refund protection to ensure guest's trust and satisfaction. Join Sondra Shannon, CEO of Gatemaster Technology, and industry expert Morgan Abney as they share their insights and strategies for enhancing guest experiences. Whether you're a theme park operator, a museum curator, or running any attraction-based business, this episode is packed with valuable information you won't want to miss.In this session, Morgan will discuss:- Refund

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46:33

Experience Excellence: Innovating Guest Interactions...

Live with Sondra ·

2024/07/01

Welcome to this episode of "Experience Excellence," where we dive into the fascinating world of innovating guest interactions in the attractions industry. Join Sondra Shannon, CEO of Gatemaster Technology, and industry expert Dave Mugnaini as they share their insights and strategies for enhancing guest experiences. Whether you're a theme park operator, a museum curator, or running any attraction-based business, this episode is packed with valuable information you won't want to miss.

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47:32

From Thrills to Loyalty - Building a 7-Star Guest...

Live with Sondra ·

2024/06/27

Get ready for a rollercoaster ride of insights with service industry legend Ruby Newell-Legner!Join Sondra as she welcomes Ruby, a speaker who's captivated audiences in 25 countries and helped businesses like amusement parks and sports teams soar to new heights.Ruby will unveil the secrets behind her revolutionary 7-Star Service approach in this exclusive session.Discover how to:Turn happy employees into loyal brand ambassadors (say goodbye to high staff turnover!)Craft unforgettable guest

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46:56

Innovate to Captivate: Enhancing Guest Engagement in...

Live with Sondra ·

2024/05/23

Join Sondra Shannon, CEO of Gatemaster Technology, and Barry Zelickson, Founder of Next Exit Entertainment / Fun Across America, for an engaging discussion on transforming the attractions industry. In this session, they will explore Experiential Entertainment Marketing Trends, Hospitality Excellence Technology Integration, and Holistic Guest Experience. Gain insights on creating seamless and memorable guest journeys. Take advantage of these expert insights!

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49:40

Engaging All Ages: Interactive Experiences for a...

Live with Sondra ·

2024/05/20

In this insightful Live with Sondra, Mary Tannous, Business Performance Ninja, explores the evolving landscape of attractions, focusing on innovative technologies, interactive design, systems, process management, and effective leadership. Delving into topics ranging from VR immersion to eco-friendly theming, she highlights how attractions embrace cutting-edge advancements while balancing responsibility and guest-centricity.Mary's expertise offers a glimpse into the future of attraction experiences,

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19:45

Embracing the Right Problems: Unlocking Growth and...

Live with Sondra ·

2024/05/15

This LIVE with Sondra is ideal for attraction business owners, operators, and managers experiencing rapid growth and facing operational challenges. If you're intrigued by the idea that problems can signify success and seek strategies to effectively manage an influx of guests, this session will provide valuable insights. Whether you're looking to optimize your current operations, expand to new locations, or understand how to turn challenges into opportunities for improvement and innovation, this

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39:38

Innovating Attractions: Special Effects, Mobile...

Live with Sondra ·

2024/05/09

Special Effects, Mobile Trends, and Anticipating Guest Needs!Join me for an electrifying LIVE with Sondra featuring two industry experts, Nathan and Caitlin from Froggy's Fog. In 'Innovating Attractions: Special Effects, Mobile Trends, and Anticipating Guest Needs,' we dive deep into the future of attractions. Nathan and Caitlin will unveil insider insights, share impactful examples, and discuss strategies for staying ahead in the ever-evolving attractions landscape.

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