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PODCAST

Gearbox Podcast

Welcome to The Gear Box Podcast—the ultimate pit stop for those looking to break into the auto repair business, grow their shop, and navigate the daily grind of the industry. Thinking about opening a shop? Struggling to increase profitability? Wondering what it really takes to thrive in a competitive market? We tackle the tough questions, break down real-world challenges, and share insider tips from industry experts, seasoned shop owners, and those turning wrenches every day. From leadership

leisure automotive

All Episodes

90:32

Dutch Silverstein on The Art of Balancing Passion and...

Gearbox Podcast ·

2023/11/30

Dutch Silverstein from A & M Auto Service in Pineville, North Carolina joins Jimmy in this episode of the Gearbox Podcast. They dive into a conversation about the struggles and triumphs of running an auto repair shop, focusing on the technology and customer service aspects. They analyze the practice of upselling, question the influence of social media and negative reviews, as well as how the digitalization of the industry affects owners and customers alike. Dutch even drops some hard

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49:31

Auto Shop Realities With Paul and Kristin Danner

Gearbox Podcast ·

2023/11/16

In this episode, Jimmy Purdy and his wife Leigh-Ann, are joined by Kristin Danner and Paul Danner. They delve into a comprehensive discussion about the pressing issues in the automotive industry, from employee compensation to charge rates for services and more. Hear how missteps, such as a relocated car fuse, can lead to substantial repair hours, showcasing car diagnostics' intricate and often underrated complexity. Also, don't miss out on hearing how the Danners have chosen to embrace a

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77:28

The Power of Perspective: Gaining a 30,000 Foot View...

Gearbox Podcast ·

2023/11/02

In this episode, Jimmy Purdy sits down with Jeremy Hossler, a seasoned technician and shop owner. They dive into the challenging world of finding parts for newer cars, the importance of expertise in diagnostics, and the frustrations of customers expecting dealership-level expertise without the hefty price tag.00:03:12 Passionate auto tech with extensive experience.00:06:09 Industry push and micromanagement set a standard.00:15:45 Busy people don't need to attend meetings.00:18:58 Training,

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80:57

Embracing Imperfections: Chris Enright's Perspective...

Gearbox Podcast ·

2023/10/19

In this episode, Jimmy is joined by special guest Chris Enright. Chris is a one-person shop owner who shares his journey of growth, learning, and taking responsibility in the automotive industry. He shares valuable insights on handling mistakes, compensating their team, and handling demanding customers gracefully. 00:05:11 Kitchen neglect leads to poor impression.00:09:39 Transmission shop misdiagnoses, wastes client's money.00:16:11 Revenue doesn't justify taking someone else's

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82:18

Navigating Profit Distribution and Managing Employee...

Gearbox Podcast ·

2023/08/17

In this episode, Lalo Castro returns to shed some light on some crucial aspects of team management. He shares his team's unique arrangement, where the net profits are divided equally among all members. Lalo explores the potential challenges that could arise if the team had more experienced members and highlights the importance of recognizing and managing employees who may negatively impact team morale.He also delves into the crucial roles of a service advisor and an estimator, emphasizing

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74:22

Rising Above: Overcoming Obstacles and Thriving in...

Gearbox Podcast ·

2023/08/10

In this episode of the Gearbox Podcast, Jimmy is joined by the passionate and highly experienced Christian Mercado. With over a decade in the automotive industry, Christian's love for helping others and giving back to the community shines through in every aspect of his work. From shifting his mindset to prioritizing assistance over being the cheapest to going the extra mile to help those in need on the side of the road, Christian's dedication to his customers is truly commendable. They

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76:30

The Value of Customer Returns for Repairs: Feedback,...

Gearbox Podcast ·

2023/07/27

In this episode, Jimmy Purdy sits down with the incredibly knowledgeable Tyler Henry for their second interview. They dive into various topics, including aftermarket car parts, the importance of vehicle maintenance, the unpredictable nature of the road, and the intriguing concept of subscription-based car services.Topics Discussed:[00:03:57] Out-of-town wedding guests deal with transportation issues.[00:07:44] Unnecessary fluid changes can harm transmission.[00:14:17] Road trips, vacations,

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62:07

From Farm Equipment to Big Rigs: A Diesel Mechanic's...

Gearbox Podcast ·

2023/07/20

In this episode of the Gearbox podcast, Jimmy sits down with diesel mechanic Cody Wyckoff. They delve into his career specializing in farm equipment. Cody shares his experience attending a sometimes controversial technical school and his decision to pursue working on larger vehicles.Topics Discussed:00:00:32 Diesel mechanic shares valuable experience.00:06:29 Shop culture affects job satisfaction.00:09:39 Techs should be treated well.00:14:45 Disposable culture harming the automotive

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83:53

Tales from the Shop Floor with Lalo Castro of Paso...

Gearbox Podcast ·

2023/07/13

In this episode of the Gearbox Podcast, Lalo Castro discusses a recent issue he encountered with a Ford F-150. After trying various repairs, including replacing the coils and injectors, they discovered that a broken bolt on the crank was causing the misfires. The vehicle started running smoothly again after replacing the bolt and fixing the crank trigger. The episode highlights the importance of thorough inspections and checking every vehicle component when diagnosing problems.Topics

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67:55

Behind the Scenes at a Dealership: Exploring the...

Gearbox Podcast ·

2023/07/06

In this episode, Jimmy is joined by Eric Faley, a 40-year automotive industry veteran. They discuss the changing landscape and how it's the same or different from previous changes in the industry. Topics discussed:00:06:27 Dealerships facing challenges with electrification.00:06:48 Jeep and Dodge are expanding their hybrid and electric vehicle offerings.00:15:32 Changing technology in automotive repair.00:19:52 Disposable world, longer repair times.00:28:51 Transmission repairs are becoming

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97:16

Owning More Than One Business With Serial...

Gearbox Podcast ·

2023/06/29

In this episode, Jimmy Purdy speaks with Jed McClure, serial entrepreneur and former wine tour driver. They reminisce about their time working together and discuss the challenges and rewards of buying and owning multiple businesses. 00:04:52 Managing multiple businesses requires multitasking.00:05:03 Small tasks can feel overwhelming.00:10:04 Know your internal numbers.00:14:36 Pricing based on competitor rates.00:19:00 Consistency and personal touch matter.00:23:11 Customer service

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88:53

The Challenges of Hiring in the Automotive Industry...

Gearbox Podcast ·

2023/06/22

In this episode of the Gearbox podcast, Jimmy is joined by Lalo Castro to discuss the challenge of finding good help when you're busy. Lalo shares his experience of having people seem to fall into his lap while Jimmy discusses his struggles with posting ads on job sites and social media.Topics discussed: 00:00:39 Finding good help can be luck.00:06:00 Hiring people you know works.00:15:45 Invest in training and education.00:17:22 Hiring and retaining skilled technicians is

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78:14

Travis Smith of Custom Works in Paso Robles California

Gearbox Podcast ·

2023/06/15

Jimmy sits down with Travis Smith of Custom Works in Paso Robles, California.Topics Discussed:Introductions. (0:00)It’s like watching paint dry. (3:50)Do it for one reason or another. (5:10)Why is it hard to find welders? (9:38)School of hard knocks and learning. (13:30)The target market of the auto industry. (20:54)Managing time and productivity. (26:34)The problem with the car industry. (34:05)Why don’t you buy someone else’s project? (37:43)The generational gap in the industry

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95:17

The Nuances of Running a Business with Lalo Castro of...

Gearbox Podcast ·

2023/06/08

Lalo Castro and Jimmy discuss their experiences running a business and even firing customers. They reflect on the difficulties of starting out and attracting clients and the challenges that come with transitioning from the previous owner's habits to their own.Topics Discussed:00:03:30 Selective clientele brings success.00:06:49 Standard operating procedures are crucial.00:11:02 Diagnosing car issues can be complex.00:17:29 Importance of good communication.00:20:37 Reviews create fear of

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69:53

Navigating Gender Challenges in a Male-Dominated...

Gearbox Podcast ·

2023/06/01

In this episode, Jimmy Purdy sits down with the Service Manager of Shift'n Gears Transmission & Auto Repair, Leigh-Ann Tower. Their conversation dives into the service advisor role in an automotive shop. They also discuss the challenges of communicating with clients and providing detailed explanations of recommended services. They also touch on how gender can impact these interactions and the perceived authority of different individuals.00:02:59 Navigating gender bias in sales.00:06:20

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119:28

Service Advisor and Co-Founder of National Motor Fest...

Gearbox Podcast ·

2023/05/25

Jimmy sits down with Tyler Henry, a service advisor with BMW and the co-founder of the National Motor Fest, an event that features all kinds of vehicles, from classic to military specialty vehicles.Topics discussed:Finding a Dana 44 in Johnson Valley. (3:50)I don't care if it's your mother, your brother, your uncle, your neighbor, somebody should be at the location. (6:48)It’s always your own stuff. (12:09)What’s the difference between an independent shop and a dealership? (17:07)How do you

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61:04

Options For Getting Started in the Automotive...

Gearbox Podcast ·

2023/05/18

In this episode, Michael Wright shares his experience in the automotive industry and how he started as a driver to reach where he is today. He shares how he's able to stay on top of the parts game as well as the keys to building strong relationships to ensure you get the right parts when you need them.00:04:12 Know what you sell.00:09:16 Stop and think before buying.00:10:07 Support local technicians and shops.00:15:51 Don't skimp on maintenance.00:23:07 Access parts quickly.00:27:02 Back

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81:40

Kyle Hogue: From Lowrider Scene to Fabrication Shop...

Gearbox Podcast ·

2023/05/11

Kyle Hogue shares his experience growing up in the lowrider scene, eventually transitioning from UTI to running his own fabrication shop. He reveals the obstacles of running a shop, making money from custom fabrications, and his memories of landing on well-known TV shows.00:05:41 Work hard to succeed.00:05:55 Take risks and believe in yourself.00:11:57 Take risks and trust yourself.21:12 Stay away from drugs.00:22:09 Manage money wisely.00:29:09 Respect yourself and mortality.00:37:45 Take

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88:51

Was There A Smooth Transition To Shop Ownership? With...

Gearbox Podcast ·

2023/05/04

In this episode, Jimmy Purdyt is joined by Lalo Castro of Paso Robles Auto Repair. They reflect on whether they would become business owners again and share their unique path to shop ownership. They also discuss their former shop and the changes they've had to make once they became business owners.00:05:35 Ease transition with legal contracts.00:07:31 Takeover existing business for success.00:15:44 Listen to your mentors.00:20:45 Employees are not replaceable.00:24:56 Create a positive shop

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99 results

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