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PODCAST

Receivables Podcast | Discussions About Debt Collection

Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections.Whether you"re an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways in an

business management

All Episodes

25:55

ARM Compliance Business Solutions | Sara Woggerman...

Receivables Podcast | Discussions About Debt Collection ·

2024/09/26

Tune in for a chat with Sara Woggerman, President of ARM Compliance Business Solutions, about the implementation of “AI” (more specifically, machine learning and natural language processing) from a compliance perspective. The value and ability of identifying trends from large data sets, such as disputes and complaints, is one of the prime opportunities for creating efficiencies and increasing compliance. We know that the CFPB will expect any business implementing these tools to explain “what’...

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16:36

National Creditors Bar Association (NCBA) | Barbara...

Receivables Podcast | Discussions About Debt Collection ·

2024/09/19

Tune in for a chat with Barbara Nilsen, President of National Creditors Bar Association and Sarena Gaylor, Board Member of NCBA and New Orleans native about the upcoming #NCBAConnect conference October 21-24 in New Orleans, LA. Hear about what to expect, new events, expanded networking opportunities, CLE sessions, judicial guest speakers, and more.Learn more with this week’s Receivables Roundtable, hosted by Adam Parks! National Creditors Bar Association (NCBA) - https://www.creditorsba...

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17:30

Midlands Credit Management | Jessica James on...

Receivables Podcast | Discussions About Debt Collection ·

2024/09/12

Tune in for a chat with Jessica James, Senior Performance Manager at Midland Credit Management, about data sets & operations, the challenge of various KPIs, evaluating vendor data quality, establishing & testing data experiments, and identifying correlations & value-adds from data analysis. Learn more with this week’s Receivables Roundtable, hosted by Adam Parks! Watch Now - <link>Subscribe to Receivables Info and don’t miss an episode as we sit down with accounts...

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21:02

ACA International Members Discuss Risk Mitigation...

Receivables Podcast | Discussions About Debt Collection ·

2024/09/05

Tune in for a chat with ACA International members David Schultz, David Williams, and John Bedard about Cyber, E&O, and other types of insurance necessary for receivables firms. You’ll also learn about the evolution of ACA’s risk mitigation programs, including the legal think tank actively supporting member agencies through attorney-agency partnerships. Regardless of agency size, insurance is a must, as is membership in associations like ACA that provide critical support through a variety ...

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16:33

Landmark Strategy Group | Don DiGiacomo on Credit...

Receivables Podcast | Discussions About Debt Collection ·

2024/08/29

Tune in for a chat with Don DiGiacomo, Director of Compliance at Landmark Strategy Group. From the experienced lens of credit union debt sales and debt sales compliance, Don shares insights about building relationships with small-volume clients; improving service, capability, and compliance through technology tools; protecting creditor-consumer relationships; and working with regional clients such as credit unions who may be new to selling accounts.Learn more with this week’s Receivables Roun...

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17:24

National Creditors Bar Association (NCBA) | Eleanor...

Receivables Podcast | Discussions About Debt Collection ·

2024/08/23

Tune in for a chat with Eleanor Tami, Attorney & Shareholder at Gordon, Aylworth, & Tami, P.C., about her National Creditors Bar Association membership. Tami notes the value of the legal community she gained and didn’t realize she was missing until she became involved in NCBA. Networking with colleagues and industry friends as well as sharing experiences and lessons learned is just one benefit she finds in NCBA membership, but Tami also speaks of the advocacy, education, and events sh...

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28:17

CredTech Consulting LLC | Susan Richards on the Art...

Receivables Podcast | Discussions About Debt Collection ·

2024/08/16

Tune in for a chat with Susan Richards, Founder & CEO at CredTech Consulting LLC, about project-oriented consulting in the receivables industry and the art of successful consulting. Susan specializes in bringing her extensive business development and operations leadership experience to the table at growing collections businesses and BPOs globally. From building relationships to breaking down barriers, Susan is an inspiring source of industry expertise.Susan Richards - https://www.linkedin...

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18:54

TransUnion | Dan Simmons on the State of the...

Receivables Podcast | Discussions About Debt Collection ·

2024/08/08

Tune in for a chat with Dan Simmons, Sr. Director of Consulting - Financial Services at TransUnion. Dan covers recent origination and delinquency trends in Unsecured Personal Loans, Bankcards, Auto Financing, and Mortgages— and the effects those trends have had on lenders and borrowers. 👉 *If you haven’t already taken the TransUnion 2024 Debt Collection & Insights Survey, we encourage you to spend a few minutes to do so here before August 20, 2024: https://receivablesdata.questionpro...

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24:44

CollaborationRoom.ai | Jason Hiland talks about...

Receivables Podcast | Discussions About Debt Collection ·

2024/08/02

Tune in for a chat with Jason Hiland, EVP of Sales at CollaborationRoom.ai, about facial recognition technology for supporting remote call center workforces. Jason shares unintended benefits of having this technology deployed, layered security protocols, and WFH case studies. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Jason Hiland - https://www.linkedin.com/in/jasonhiland/ CollaborationRoom.ai - https://www.linkedin.com/company/collaborationroom-a...

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19:12

Latitude by Genesys, TEC Services Group | Rob Fite on...

Receivables Podcast | Discussions About Debt Collection ·

2024/07/18

Tune in for a chat with Robert Fite, Senior Sales Consultant at TEC Services Group with a focus on the Latitude by Genesys solution. Rob covers resources for new tech implementation, project scoping, support for initial configuration, managing costs, training, and more.Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Robert Fite - https://www.linkedin.com/in/robert-fite-3003494/ Latitude by Genesys - https://www.tecsg.com/latitude/Subscribe to Receivables In...

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20:44

ZiZo Technologies, Inc. | Jimmy Chebat: Gamification...

Receivables Podcast | Discussions About Debt Collection ·

2024/07/18

Tune in for a chat with Jimmy Chebat, Founder at ZiZo Technologies, Inc., about ways to incentivize employee engagement, build trust, and create data-driven motivation among teams. While creating fun at work, this gamification company is also automating KPI insights to modernize workforce management and reduce the need for administrative work while boosting opportunities for “happiness management” and employee retention. Learn more with this week’s Receivables Roundtable hosted by Adam P...

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19:49

ACA International | Roger Weiss & David Williams chat...

Receivables Podcast | Discussions About Debt Collection ·

2024/07/01

Tune in for a chat with David Williams and Roger Weiss, President and Past-President at ACA International about the upcoming ACA Convention ‘24. Find out what’s new this year, networking opportunities, advocacy and new challenges, and what to expect in the sessions and expo hall.Learn more with this week’s Receivables Roundtable! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit down with accounts receivable industry notables to discuss top...

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16:32

ReceivablesData.com | TransUnion 2024 Debt Collection...

Receivables Podcast | Discussions About Debt Collection ·

2024/06/26

Tune in for a chat with the newly formed team at ReceivablesData.com about the TransUnion 2024 Debt Collection Trends & Insights Survey. TransUnion has partnered with ReceivablesData.com to conduct the survey in 2024. Learn more with this week’s Receivables Roundtable featuring the ReceivablesData.com team, Mark Naiman, Bharath Ramachandra, and Adam Parks!ReceivablesData.com is accepting survey submissions from June 20th to August 20th with the final report expected to be published at the...

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22:25

TransUnion | Jeff Ragsdale talks about data analysis...

Receivables Podcast | Discussions About Debt Collection ·

2024/06/20

Tune in for a chat with Jeff Ragsdale, Major Account Executive at TransUnion, about building valid data experiments. It’ll bring you back to the scientific method—from establishing what you’re testing for and gathering the data, to predicting the outcome and running the experiment, to communicating results and reviewing the data. New data and new risk abound in the industry, and properly leveraging data sets can lead to much more detailed conversations and better outcomes. Those who learn to ...

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22:30

Yrefy | Dan Parks provides insights on defaulted...

Receivables Podcast | Discussions About Debt Collection ·

2024/06/17

Tune in for a chat with Dan Parks, EVP of Operations at Yrefy, LLC. Dan provides interesting insights into the defaulted private student loan space where many borrowers have struggled to find strategies to get out of debt. From customizing fixed rate low-interest loans to educating borrowers and combating misinformation, the solutions serve a true need in the consumer marketplace. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info...

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19:03

Stillman Law Office / National Creditors Bar...

Receivables Podcast | Discussions About Debt Collection ·

2024/06/11

Tune in for a chat with Michael Stillman, Owner of Stillman Law Office and President-Elect of the National Creditors Bar Association. Attorney Stillman discusses the NCBA Hill Days event, which took place May 22-23, including objectives, the process of drafting sponsors, the CFPB visit, and the value of “having a seat at the table.” Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an...

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18:51

Concepts2Code | Mark Reinhard talks software...

Receivables Podcast | Discussions About Debt Collection ·

2024/06/07

Tune in for a chat with Mark Reinhard,Owner/Software Architect at Concepts2Code, about his role in the development of branded consumer portals designed to integrate seamlessly with websites. As the eCommerce marketplace expands rapidly and consumer behavior migrates increasingly to mobile devices, it becomes more and more critical to consider the user experience from modern perspectives better aligned with the expectation of intuitive online account management with as few clicks as possible. ...

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20:03

P&B Capital Group | Ryan Kazmark Shares His...

Receivables Podcast | Discussions About Debt Collection ·

2024/06/03

Tune in for a chat with Ryan Kazmark, COO at P&B Capital Group, about his experience with the RMAI certification program. P&B has been a Certified Receivables Business since 2020. Ryan dives into the benefits and ROI they have found as a collection agency maintaining the certification, as well as perks of membership in general for those who may not be as involved or familiar with the association. Learn more with this week’s Receivables Roundtable, hosted by Adam Parks! Subs...

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29:34

Troutman Pepper | Kim Phan Shares Expertise on ADA...

Receivables Podcast | Discussions About Debt Collection ·

2024/05/23

Tune in for a chat with Kim Phan, Privacy & Data Security Partner at Troutman Pepper, about changes in ADA, complexities in the marketplace, regulatory interest, compliance in the law, the impact of AI, and speculation on upcoming changes. Kim is a wealth of knowledge and shares loads of insight from her depth of experience. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an epi...

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19:50

DebtConnection | Holly Naiman - Collection & Recovery...

Receivables Podcast | Discussions About Debt Collection ·

2024/04/26

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174 results

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