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PODCAST

Knowledgebase Ninjas

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

business management

All Episodes

29:25

Create High-Quality Technical Content with a...

Knowledgebase Ninjas ·

2021/12/07

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Alan Kasim, Documentation Manager at Medallia. They discuss Alan’s career progression into technical writing, how to create high-quality technical content with a non-technical background, and the importance of interdepartmental communication.

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32:28

Broadening Your Skill Set as a Technical Writer with...

Knowledgebase Ninjas ·

2021/11/23

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Nicola Yap, Technical Writer at Google. They discuss Nicola’s experience with technical documentation at IBM and Google, career progression tips for technical writers, and the key factors of documentation’s success.

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23:33

Significance of Inter-Team Communication for...

Knowledgebase Ninjas ·

2021/11/09

In this episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Sree Pattabiraman, Senior Technical Writer at Extreme Networks. They discuss Sree’s journey and career progression into the technical writing industry, the importance of inter-team communication for producing high-quality documentation, and her documentation lifecycle.

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25:02

The Role of Artificial Intelligence (AI) in...

Knowledgebase Ninjas ·

2021/10/26

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Selvaraaju Murugesan, Data Strategist at Kovai. They discuss the role of artificial intelligence (AI) in transforming technical documentation, Selvaraaju’s multi-step technical writing process, and the software and techniques for improving organic traffic.

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30:31

Technical Documentation Auditing with Louise MacBean,...

Knowledgebase Ninjas ·

2021/10/12

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Louise MacBean, Senior Technical Writer at Ometria. They discuss tips on auditing technical documentation, the importance of analysing the end-user, and how to create easy to understand technical guides.

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21:32

Managing Documentation Workflows with Matthew...

Knowledgebase Ninjas ·

2021/09/29

In this week's episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Matthew Buttler, Senior Technical Writer at Signiant. They discuss the importance of internal communication for document success, how Matthew manages his documentation workflow, and tips on creating effective documentation.

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16:58

How to Manage Internal Communication and Engage with...

Knowledgebase Ninjas ·

2021/09/15

In this week's episode of the Knowledgebase Ninja's Podcast, Gowri Ramkumar is joined by Kate Dolan, the Senior Technical Writer at Spotify. They discuss the importance of internal communication for document success, building relationships and engaging with the customers, and tips on managing documentation workflow.

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27:17

Software VS Hardware Technical Documentation with...

Knowledgebase Ninjas ·

2021/09/01

In this week's episode of the Knowledgebase Ninja's Podcast, Gowri Ramkumar is joined by Idan Englander, Technical Writer at Anaconda. They discuss the difference between software and hardware documentation requirements, how to track and analyse client's content success, and how to manage document workflows.

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37:10

Fundamentals of Creating High-Quality Documentation...

Knowledgebase Ninjas ·

2021/08/18

In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Ramesh Aiyyangar, Head of Documentation at Reltio. They discuss key fundamentals of creating high-quality documents, the importance of communication in technical writing, and how customer engagement can derive the innovative solution.

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34:55

Building a Promising Technical Writing Career with...

Knowledgebase Ninjas ·

2021/08/05

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Michael G. Khmelnitsky, Principal Technical Content Developer at Qumulo. They discuss Michael’s approach towards technical documentation, innovations in the industry, and tips on building a promising technical documentation career.

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18:21

The Importance of Consistency in Technical...

Knowledgebase Ninjas ·

2021/07/23

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Paulo Victor, a Senior Lead Technical Writer at Nubank. They discuss the concept of documentation engineering, key pillars of quality documentation, and the changing dynamic of the technical writing world.

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25:27

Thirty-Three Rules of API Documentation with Robert...

Knowledgebase Ninjas ·

2021/07/08

In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Robert Delwood, the Lead API Documentation Writer at iManage. They discuss the 33 rules of API Documentation, the fundamentals of creating API documentation, and challenges in creating high-quality technical documents.

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27:20

Managing Distributed, Non-Linear Documentation...

Knowledgebase Ninjas ·

2021/06/24

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Jason Christie, Documentation Team Lead at Shopify. They discuss Jason’s experience of working as a documentation team lead at Shopify, how to manage distributed (non-linear) documentation workflows, and how to establish an agile documentation environment.

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18:38

The Role of Technology in Documentation with Andrii...

Knowledgebase Ninjas ·

2021/06/10

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Andrii Tserkovnyi, Technical Writer at Spryker Systems. They discuss the significance of documentation in any company’s success, the role of technology in revolutionising technical documentation, and key fundamentals to creating quality documentation.

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21:14

Agile Technical Documentation Workflow with Hannah...

Knowledgebase Ninjas ·

2021/05/27

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Hannah Gilberg, Director, User Documentation at Navis. They discuss Hannah’s agile documentation workflow, how she coaches her team of technical writers and engineers and Hannah’s tech stack to produce high-quality documents.

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21:42

Three Key Milestones to Achieving High-Quality...

Knowledgebase Ninjas ·

2021/05/13

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Jamie Roddy, Manager of Technical Communications at Sabre Corporation. They discuss Jamie’s approach of recruiting and training technical writers, three key milestones to achieving high-quality documentation and the significance of agile reporting structure.

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24:37

Architect the Users' Journey with Steve Bream, Lead...

Knowledgebase Ninjas ·

2021/04/29

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Steve Bream, Lead Documentation Manager at DataStax. They discuss the architect of users' journey through documentation, the importance of teams’ collaboration and tips on improving documentation process and quality.

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30:11

API-First & the OAS Approach for Technical...

Knowledgebase Ninjas ·

2021/04/15

In this week’s episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Uwana Ikaiddi, Manager, Developer Documentation at BigCommerce. They discuss the API-First, and OAS approach for success in documentation, the importance of thinking like a developer as a technical writer and how open sourcing helps in documentation success.

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22:18

How to Automate Documentation with Patrick Hammond,...

Knowledgebase Ninjas ·

2021/03/30

In this episode of the Knowledgebase Ninjas Podcast, Gowri Kumar is joined by Patrick Hammond, Project Manager DocOps at Adyen. They discuss the strategies to automate documentation, the importance of observing customer feedback and the key factors to documentation success.

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23:34

How GitHub Ensures Quality Documentation with Lucie...

Knowledgebase Ninjas ·

2021/03/18

Lucie Le Naour, Technical Content Developer at Github, joins us in this episode of Knowledgebase Ninjas Podcast to share her experience of different technical writing work cultures, the difference between technical developers, communicators and translators and how she ensures top quality documentation.

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159 results

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