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PODCAST

Channel Insider: Partner POV

Channel Insider, Katie Bavoso, TechnologyAdvice

Channel Insider: Partner POV shines a light on the IT channel solution providers helping to drive innovation and solve challenges for their customers" businesses.

technology management

All Episodes

00:19:50

How To Achieve Operational Maturity With A Fractional...

Channel Insider: Partner POV ·

2024/08/14

Kyle Wentworth, CEO and Founder of Wentworth Consulting Group, provides fractional CTO, CIO, and CISO services to businesses who don't have one of those positions on staff full time. Wentworth says all businesses need a CTO because the CEO should not make important decisions about IT and tech, as that position often lacks the knowledge and experience to do so. However, Wentworth says much of the foundational knowledge of IT is eroding, and that's why co-managed IT is so important. But, if an MSP and

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00:19:43

How To Tap Into The Tech Advisor Community

Channel Insider: Partner POV ·

2024/08/08

Founders and partners of Adaptiv Advisors, Ashley and Ryan Rowland, have run their technology advisor and consulting business from their home, in an RV, and from Portugal. You could say they've been through it all. That's why they started the online community the Technology Advisor Alliance to give their industry peers a space the learn from each other and grow. The power couple sat down with Channel Insider: Partner POV host Katie Bavoso to explain why a community mindset is far more productive

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00:20:35

UDT On Differentiating The Customer Experience In The...

Channel Insider: Partner POV ·

2024/08/01

Host Katie Bavoso sits down with Chief Experience Officer and Executive Vice President of managed service provider UDT, Jesus Pena. Pena explains what the "last mile" in a customer engagement is, why it's so important to prioritize, and how UDT stands out from larger competitors thanks to this approach. Pena shares how this method has allowed him to build decades long relationships with customers, including a maritime shipping company that knows it can depend on Pena and his team to keep them

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00:20:29

Overcoming The Fear Of Failure With True Increase

Channel Insider: Partner POV ·

2024/07/30

In Part 2 of the Channel Insider: Partner POV interview with Aaron Brown, Chief Transformation Officer of True Increase and Found of Burgeon Software, Aaron shows host Katie Bavoso how to start overcoming her fear of failure using his executive coaching methods. It all starts with identifying the root cause of the fear and addressing it by slowing down the body and mind's panic response. One of the ways Aaron shows Katie how to do this is by "canning" a peaceful memory to "open" during times of

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00:20:35

The Three Pain Points Holding Back High Capacity Leaders

Channel Insider: Partner POV ·

2024/07/25

Are you feeling stuck in your career? Is the team you're leading struggling with friction? Is your personal life a mess? These issues may all be connected and the good news is you can overcome them all by working on yourself. Chief Transformation Officer of True Increase and Founder of Burgeon Software, Aaron Brown, is an executive coach who used to work in the IT channel. Now, he serves his peers with a coaching method based in neuroscience and physiology to help them reach their full potential as

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00:18:08

What Client Leadership Needs To Know About Outsourced IT

Channel Insider: Partner POV ·

2024/07/23

In Part 2 of this Channel Insider: Partner POV interview with Chance Irvine, Vice President of IT at Transit Technologies, the experienced IT leader explains what the heads of client businesses do and do not consider when approached about entering into contract with third party solutions and services providers. Irvine explains how MSPs, resellers, and other channel providers can help create a smooth path to partnership with a new client, as well as why internal IT leaders should be mentors to their

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00:20:15

How To Pitch Your MSP Business To Client IT Leaders

Channel Insider: Partner POV ·

2024/07/17

Chance Irvine, Vice President of IT at Transit Technologies, says without the solutions and services providers of the IT channel, he would not have a team and his company would be far behind in its digital transformation and security journey. Irvine joins host Katie Bavoso in Part 1 of this episode of Channel Insider: Partner POV to explain why he chooses to outsource various IT needs, and why channel partners are the ideal resource to extend his team and capabilities. If you're an MSP leader

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00:19:13

Edge Delta CEO On Scalable Observability For A Data...

Channel Insider: Partner POV ·

2024/07/11

In this episode of Channel Insider: Partner POV, host Katie Bavoso is joined by the CEO and Founder of Edge Delta, Ozan Unlu. The former nanotech scientist and Microsoft alumnus explained that Edge Delta is a next generation observability platform designed to scale with organizations who are seeing an explosion of data as their architectures and company sizes are changing and growing at a rapid pace. Unlu discussed how Edge Delta stands out by using AI with the release of the independent software

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00:20:45

Blackpoint Cyber CEO on Why MSPs Need Better MDR in 2024

Channel Insider: Partner POV ·

2024/07/05

In this episode of Channel Insider: Partner POV, brought to you by Blackpoint Cyber, Founder and CEO Jon Murchison explains what’s threatening end user customers in 2024 and what solutions managed service providers should be investing in to better protect their clients. Murchison also explores the impact of AI on businesses and the new risks it’s introduced in recent months. Plus, one year after dedicating $190 million to the growth and development of its MSP partners, how is Blackpoint Cyber making

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00:15:05

Blue Mantis CRO On How To Make Customers For Life

Channel Insider: Partner POV ·

2024/07/02

In the second half of this Channel Insider: Partner POV interview featuring channel legend, Terry Richardson, CRO of Blue Mantis, Richardson details a customer success story and the "magic" of watching a new customer become a customer for life. He also names the vendors that are helping Blue Mantis achieve success, as well as what his decades as a channel leader have taught him. A new episode of Channel Insider: Partner POV is released every Thursday.Watch the interview on YouTube

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00:18:37

Blue Mantis CRO on Curating Intentional Partnerships

Channel Insider: Partner POV ·

2024/06/27

IT channel members who have been working in the industry for years are likely very familiar with Terry Richardson. Richardson joined managed service provider Blue Mantis one year ago as its chief revenue officer after spending decades with major technology vendors like HPE and AMD. He shares what he's learned since coming over to the solution provider side, how his background has shaped his approach to leadership, building client trust after a company rebrand, and what he looks for in a vendor

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00:19:59

AVATAR CEO On Redefining The Proactive MSP

Channel Insider: Partner POV ·

2024/06/25

CEO Jason Wright joins host Katie Bavoso for part 2 of this Channel Insider: Partner POV interview. Wright discusses the customers and vendors AVATAR MSP is winning with, as well as the hard but necessary lessons about what he's learned since purchasing the business two years ago. And what tech interview would be complete without a discussion around AI? Plus, Wright discusses how he and AVATAR are helping formerly incarcerated individuals get a second chance and contribute in the corporate

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00:19:49

CEO Reflects On Two Years With AVATAR MSP

Channel Insider: Partner POV ·

2024/06/20

When Jason Wright bought AVATAR Managed Services two years ago, he went in with a mindset of becoming the "corporate first responders" and redefining what it means to truly take a proactive approach to managed services. The CEO talks with host Katie Bavoso about how he defines high quality customer service, especially when disaster strikes. Plus, Wright explains what makes the mid-market the "sweet spot" when it comes to the customers he and his team serve. A new episode of Channel Insider: Partner

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00:20:33

AHEAD President On Consolidation In The Channel

Channel Insider: Partner POV ·

2024/06/13

In this episode of Channel Insider: Partner POV, host Katie Bavoso chats with Rich Falcone, the president of solution provider AHEAD. Falcone spent more than 20 years at CDI, most recently as president and CEO, before it was acquired by AHEAD in February 2024. He explains why the channel should expect to see more mergers and acquisitions among solution providers in 2024 and when it actually makes sense for a move like that to happen. Falcone digs into how existing AHEAD and CDI customers will

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00:20:38

Navigating Shifting Client Budgets With GreenBean IT

Channel Insider: Partner POV ·

2024/06/06

Most client budgets are based on growing or consistent revenue or funding. But what happens when your client is a church or nonprofit with constantly shifting budgets, yet ever-evolving needs? Zac King, vice president of Texas-based managed service provider GreenBean IT, explains his approach to helping these kinds of clients while still running his own business in a profitable direction. Plus, King gives his take what the next generation of IT solution providers should do to set themselves up for

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00:20:16

EchoStor on Building and Maintaining Client Trust

Channel Insider: Partner POV ·

2024/06/04

In Part 2 of this two part interview with EchoStor Technologies and its long time client, the University of Vermont Medical Center, EchoStor CEO Mike Johnson and Enterprise Account Manager Caleb Morgan explain how they build trust with their clients over time - even when there's no emergency to attend to. CC Larner, Director of Compute, Database, and Desktop Engineering Services at the University of Vermont Medical Center, explains that she feels she can go to her EchoStor team without fear of being

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00:20:39

Powering Patient Care, EchoStor and University Of...

Channel Insider: Partner POV ·

2024/05/30

EchoStor Technologies has been supporting the IT infrastructure at the University of Vermont Medical Center for more than a decade working with Director of Compute, Database, and Desktop Engineering Services, CC Larner. She explains how her job directly connects to the patient care UVM's doctors and medical staff provide every day, and what would happen if she didn't have a reliable IT channel partner to help her keep operations going. Larner shares a harrowing story of when UVM was hit with a cyber

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00:20:48

Modernizing Hybrid Cloud Management with Morpheus Data

Channel Insider: Partner POV ·

2024/05/23

Chief Product and Go-To-Market Officer of Morpheus Data, Brad Parks, sits down with host Katie Bavoso of Channel Insider: Partner POV to explain how the independent software vendor enables users to manage multiple clouds and on-premises environments in a single platform. Learn how Morpheus partners with major hyperscalers like AWS to power its technology, and why Fortune 1,000 companies like AstraZeneca choose to work with Morpheus to transform their operations and save time and money. Plus, as

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00:20:28

How Shoreline.io Aims To Revolutionize Incident Response

Channel Insider: Partner POV ·

2024/05/16

Join host Katie Bavoso and Vice President of Product Marketing at Shoreline.io, Kristine Newman, as the two dive into this management and automation platform making waves in the cloud infrastructure space. As Newman puts it, observability is great, but somewhere along the way, someone has to actually do something to respond to the incidents and issues. This can be extremely difficult for DevOps teams to keep up with if they're monitoring thousands of cloud operations at once. Shoreline.io aims to

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00:20:41

Why Fresh Thyme Market Chooses ITsavvy as its IT Partner

Channel Insider: Partner POV ·

2024/05/14

In part 2 of host Katie Bavoso's Channel Insider: Partner POV interview with ITsavvy CEO Munu Gandhi and Fresh Thyme Market IT Director Craig Diggs, Diggs explains how Fresh Thyme Market wanted to bring technology to their 70 grocery store locations in a way that was "seamless to our customers." Solutions provider business, ITsavvy, had the people, expertise, technology vendor partners, and prices that not only met, but exceeded Fresh Thyme Market's needs. Hear why Diggs chooses to partner with an

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126 results

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