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PODCAST

Fixed Ops Mastermind

“Leaving the industry better than I found it”-Dave Foy Each week, Dave sits with a panel of guests to discuss the topic of the week. From Coaching for Success to Sales vs. Service, Dave talks to the industry and professional leaders that can bring their insight and knowledge to the viewers. Our W.E. A.R.E Feature airs on the third Thursday of the month and spotlights Women in Fixed Ops and how they are changing the industry and leading the charge to a better customer experience.

business management

All Episodes

59:20

Leadership Lessons with Joe Clementi

Fixed Ops Mastermind ·

2025/11/01

In this conversation, Dave Foy and Coach Joe Clementi explore the real-world mechanics of leadership inside dealerships—what it takes to move beyond titles, buzzwords, and “rah-rah” management toward real influence and growth. Joe, a former dealer leader turned coach, breaks down the evolution of leadership in Fixed Ops: how vulnerability, accountability, and consistency separate managers from leaders. The discussion covers the ripple effects of communication breakdowns, the danger of

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49:56

How to Really Reach Dealers Part 1

Fixed Ops Mastermind ·

2025/10/29

The episode brings together Dave Foy, Shaun Raines, and Charity Dunning for a candid and often humorous conversation about leadership, innovation, and culture in automotive retail. They explore what authentic leadership looks like in a post-pandemic industry, how women continue to redefine automotive retail, and why emotionally intelligent workplaces outperform those driven purely by numbers. Charity steers the dialogue toward empowerment and inclusion, while Dave and Shaun draw from

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57:28

The Job Search Journey

Fixed Ops Mastermind ·

2025/10/15

This episode of WE ARE: Women Empowering Automotive Retail Excellence brought together a group of women leaders from across the industry—including Jessica Smith, Stephanie Wedgeworth, Melissa Marlatt, and Dave Foy—to explore authentic leadership, vulnerability, and growth in a male-dominated space.Over the course of an hour, the group shared stories of professional setbacks, resilience, and the ongoing challenge of balancing performance with authenticity. From learning to speak up in rooms

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59:30

Free Money! Recall's Bring in Revenue and Reduce...

Fixed Ops Mastermind ·

2025/10/13

Join Ryan Maher of Bizzycar

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59:42

Powerful Partnerships Make All The Difference

Fixed Ops Mastermind ·

2025/10/09

CallRevu and ScaleVoice team up to provide the best customer experience possible

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59:01

Gaining and Edge on the Competition

Fixed Ops Mastermind ·

2025/10/06

This episode dives into Kaylee’s journey from managing a Subway store to becoming the Sales & Marketing Director at PartsEdge, a company focused on helping dealerships optimize their parts operations. Kaylee shares how her nontraditional path gave her unique perspectives on leadership, customer service, and process efficiency. She emphasizes the often-overlooked value of parts departments in dealership profitability and highlights how culture, education, and proactive strategies can

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45:49

Aligning People and Culture for Long Term Success

Fixed Ops Mastermind ·

2025/09/29

Episode OverviewIn this episode of Fixed Ops Mastermind, Kyle sits down with Liam Snell to explore the realities of recruiting in the automotive industry. From transferable skills gained in insurance to the real factors driving retention, Liam offers candid insights that dealerships need to hear if they want to hire smarter and keep their teams longer.Timestamps00:00 – Introduction Karl introduces the episode and welcomes guest Liam Snell.00:04 – Meet Liam Snell Liam shares his role at Holt

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57:25

Maybe We’ll Get It Right: The Truth (and Humor)...

Fixed Ops Mastermind ·

2025/09/15

Episode OverviewThe parts department is often the most misunderstood and underappreciated corner of the dealership — until something goes wrong. In this episode, Kyle sits down with Peter Penev, a parts manager with nearly two decades in the business, who shares the lessons, challenges, and leadership strategies that transformed his department into a true driver of dealership success.Peter’s story starts at the counter with a hard lesson on accountability, and evolves into a philosophy of

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45:56

Always Climbing That Hill

Fixed Ops Mastermind ·

2025/08/25

Executive SummaryIn this episode of the Fixed Ops Mastermind podcast, Dave sits down with Russell Hill, a long-time industry veteran and co-founder of Fixed Ops Marketing. Russell shares his career journey, beginning with his time in dealerships and evolving into building a company that helps dealers better communicate service value to customers. The conversation explores the intersection of marketing and fixed operations, how dealers can better educate customers on maintenance and repair,

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45:40

Technology Doesn’t Fix Broken Processes

Fixed Ops Mastermind ·

2025/08/25

Executive Summary This episode of the Fixed Ops Mastermind Podcast features Russell Hill, who dives deep into trust, technology, and transformation in dealership operations. Hill highlights the shifting expectations of customers, the dangers of outdated processes, and how leaders can better align people and tools to build long-term retention. The discussion covers transparency in service, leveraging data to make smarter business decisions, and how leadership mindset often dictates whether

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46:47

The Evolving Demands of Fixed Ops

Fixed Ops Mastermind ·

2025/08/18

In this episode of the Fixed Ops Mastermind Podcast, host Kyle Morissette sits down with Chuck Turck to discuss leadership, process improvement, and the evolving demands of fixed operations in today’s dealerships. Chuck shares his journey in automotive, lessons learned from years in service management, and the philosophies that have shaped his leadership style. The conversation highlights the importance of clear communication, proactive problem-solving, and creating an environment where

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53:56

AI Hype with Matt Copley

Fixed Ops Mastermind ·

2025/08/11

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11:52

AI Created - 100th episode!

Fixed Ops Mastermind ·

2025/04/14

I wrote a news letter article a few weeks ago. I compared Tractors and AI and how their evolution are mirroring each other. It explored how the tractor did not put farmers out of jobs and how it will not put fixed ops people out of jobs!

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40:36

Independents Day with Scott Brown

Fixed Ops Mastermind ·

2025/03/31

This week on Fixed Ops Mastermind we are joined by Scott Brown, technician & owner of Connie & Dick’s Auto Service Center, as well as manager of Diagnostic Network! Tune in as he dives into making the most of the collaborative relationship between dealers and independent shops!Where to find Scott Brown:https://www.connieanddicks.com/https://diag.net/abouthttps://www.linkedin.com/in/scott-brown-diag?trk=public_post_feed-actor-nameThis episode is brought to you by:Parts Edge:...Follow

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36:12

AI Is Not The Future with Sharon Gai

Fixed Ops Mastermind ·

2025/03/24

This week on Fixed Ops Mastermind - WE ARE : AI author & Keynote speaker, Sharon Gai, is joining us! Tune in as she gives us a masterclass in ecommerce, and the future of incorporating AI to streamline your business!Where to find Sharon:https://www.sharongai.com/https://www.linkedin.com/in/sharongaiThis episode is brought to you by:UVeye:Reynolds & Reynolds:Targit:...Follow Fixed Ops

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50:24

Drive a Shelby to School with Mike Wiant

Fixed Ops Mastermind ·

2025/03/17

This week on Fixed Ops Mastermind we are joined by Mike Wiant, Regional Sales Representative of Shelby American and Fox Factory Vehicles! Tune in as he dives into the importance of introducing young minds to the possibilities of a career in the trades!Where to find Mike Wiant:https://www.shelby.com/en-us/https://vehicles.ridefox.com/https://www.linkedin.com/in/mikewiantThis episode is brought to you by:Reynolds & ReynoldsParts EdgeAWN Inc....Follow Fixed Ops

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46:30

Business Intelligence with Alex Caradonna

Fixed Ops Mastermind ·

2025/03/10

This week on Fixed Ops Mastermind we are joined by Alex Caradonna, account executive at Targit! Tune in as he explores the possibilities of innovating Dealer Management Systems, Customer Relationship Management platforms, and much more with specialized industry solutions!This episode is brought to you by:TargitReynolds & ReynoldsUVeye...Follow Fixed Ops Mastermind:LinkedIn: Facebook: Instagram: Website:#businessintelligence #CRM #DMS #streamlining #innovating(00:00) - Intro (04:05)

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40:09

Coaching Leadership with Jeremiah Shaw

Fixed Ops Mastermind ·

2025/03/03

This week on Fixed Ops Mastermind we are joined by Jeremiah Shaw, Founder & CEO of Grovity Leadership! Tune in as he delves into everything he has learned through professional development in the industry, and gives us a masterclass in how everyone can be better leaders for their team!This episode is brought to you by:TargitUVeyeReynolds & Reynolds...Follow Fixed Ops Mastermind:LinkedIn: Facebook: Instagram: Website: #leadership #coaching #leadershipdevelopment #training(00:00) -

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44:31

A Leader That Grows Leaders with Jami Alexander

Fixed Ops Mastermind ·

2025/02/24

This week on Fixed Ops Mastermind - WE ARE : Regional Manager at Meineke, Jami Alexander, is joining us! Tune in as she gives us a masterclass in leadership and industry training, learned through her success in transforming and scaling businesses!This episode is brought to you by:Reynolds & ReynoldsAutomotive Warranty Network Inc.UVeye...Follow Fixed Ops Mastermind:LinkedIn. Facebook. Instagram. Website. Follow OEM Interactive: LinkedIn. Facebook. Instagram. Website. #leadership

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44:55

Technician Mentors

Fixed Ops Mastermind ·

2025/02/18

This week on Fixed Ops Mastermind: Wayne Bridges of Toyota of Puyallup, and Brooklynne Morse of Scott Honda of West Chester, join us to discuss the benefits of mentorship programs within the industry and how to maximize their impact!Where to find Wayne Bridges:https://www.toyotaofpuyallup.com/https://www.linkedin.com/in/wayne-bridges-autoWhere to find Brooklynne Morse:https://www.scotthonda.com/staff.aspxhttps://www.linkedin.com/in/brooklynne-morse-69101458This episode is brought to you

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