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PODCAST

The Impact Room - Conversations That Shape Exceptional Leadership

Douglas Jackson

Are you a business leader, founder, investor, or aspiring executive aiming to make a significant impact? Welcome to The Impact Room where the most curious and courageous leaders share how they’re reshaping the world of work, leadership and customer experience Each episode explores the stories behind transformation, from redefining what leadership means, to building resilient, diverse teams, creating cultures where people and performance thrive.You’ll hear from CEOs, COOs, Chief Customer Officers,

business careers

All Episodes

43:26

From Strategies to Strength - What Great Leaders...

The Impact Room - Conversations That Shape... ·

2025/10/31

In this episode of The Impact Room, Michelle Ansell talks with Elke Edwards, founder of Ivy House and ElkeEdwards.com, one of the UK’s most respected leadership experts.Elke shares why leadership is facing a global reset, and why today’s leaders must shift from learning strategies to building strength. She discusses how emotional resilience, ownership, and wisdom are the new essentials for thriving in an era of constant change. Discover: The one mindset shift that transforms leaders from

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33:16

What does it really take to build a leadership...

The Impact Room - Conversations That Shape... ·

2025/10/08

In this episode of The Impact Room, Michelle Ansell is joined by Carolyn Blunt, Managing Director of Talent Solutions at Sedgwick, to explore the evolving world of leadership development, inclusion, and talent sustainability.Carolyn shares her journey from contact centre L&D specialist to leadership advisor and explains why closing the gender gap isn’t just about fairness, it’s about business performance. Carolyn shares her experience, journey and also some of the initiatives they are

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42:21

I’m the Poster Girl for Social Mobility – But I...

The Impact Room - Conversations That Shape... ·

2025/09/16

In this powerful episode of The Impact Room, Michelle Ansell sits down with the remarkable Donna Scully, Joint Owner and Director of Carpenters Group, one of the UK’s leading providers of legal and insurance services.From the tenement streets of inner-city Dublin to the top of the UK legal sector, Donna’s story is one of courage, resilience, and unapologetic ambition. Leaving school at 16 with just GCSEs, she defied the odds and proved that social mobility isn’t just possible, it’s essential for

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47:50

From Buzzwords to Business Impact: The Truth About AI...

The Impact Room - Conversations That Shape... ·

2025/09/16

AI is everywhere – from Spotify recommending your next playlist to hospitals diagnosing conditions faster than ever before. But what does it really mean for businesses and leaders? In this episode of The Impact Room, Perry Fletcher talks with Ahmed Khan, Co Founder of Edge vision AI an AI expert, technologist with over 20 years of experience, about separating hype from reality and finding the true value of AI. Ahmed shares how companies can leverage AI for efficiency, strategy, and customer

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47:45

We’re in a War for Trust – and Most Leaders Are...

The Impact Room - Conversations That Shape... ·

2025/07/11

Welcome to The Impact Room, where we speak with the leaders shaping tomorrow’s organisations.In this episode, Perry Fletcher, Operational Support Practice Lead at Douglas Jackson is joined by Chris Kenny, Digital Specialist at JDI Digital Transform Limited to discuss the crisis of trust facing regulated professions—and what good leadership looks like in today’s climate. Chris has spent over two decades at the intersection of regulation, risk, and governance, helping organisations rethink culture,

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41:00

Managers are getting it all wrong...If you want to...

The Impact Room - Conversations That Shape... ·

2025/07/07

In this episode of The Impact Room, Perry Fletcher welcomes Charlie Adams, Director of Customer Success and Experience at Custom Connect, customer experience judge, running enthusiast, and author of It’s Just People: A Manager’s Toolkit. Charlie shares the story behind his unplanned journey into customer experience, why he believes most managers overcomplicate what’s actually a people-first job, and how blending practical people skills with emotional intelligence can beat shiny AI promises any

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38:53

Think you know resilience? Think again. Hear from...

The Impact Room - Conversations That Shape... ·

2025/06/24

In this episode of The Impact Room, host Michelle Ansell, Managing Partner at Douglas Jackson, welcomes Becca Meadows — ex-Sandhurst Leadership Instructor, British Army Officer, and founder of She Thrives, a women’s health and leadership consultancy. Becca reveals why so many leaders get resilience wrong, unpacking the harsh lessons from her time as a senior officer and principal advisor for UK Defence and NATO. She explains why true resilient leadership demands more than self-sacrifice and how

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41:52

Why Playing It Safe Is Holding Housing Innovation Back

The Impact Room - Conversations That Shape... ·

2025/06/09

Why Playing It Safe Is Holding Housing Innovation Back with Stewart DavisonIn this episode of The Impact Room, Michelle Ansell is joined by Stewart Davison, Managing Director of Elehan Consulting and Founder of Proptech Peer Group, currenlty Vice Chair of Elim Housing. Stewart shares his deep insight into how the housing sector can and must evolve to meet today’s challenges. From launching his own SME peer proptech network to calling out the sector’s aversion to risk, Stewart brings a bold and

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49:52

The £200bn+ missed opportunity in the Insurance...

The Impact Room - Conversations That Shape... ·

2025/05/22

Why Insurance is Failing the Modern Customer (And What Needs to Change) In this latest episode of John Montgomery, sits down with Vicki Joshi, former Chief Customer & Brand Officer at AXA UK & Ireland and a thought leader in brand, customer experience, and employee engagement. With a strong background in insight-led strategy, Vicki has spent over two decades guiding global organisations across the public and private sectors, including stints at Axa UK, where she was the Chief Customer and

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35:37

This CTO Says Tech Isn’t the Problem. Culture Is -...

The Impact Room - Conversations That Shape... ·

2025/05/09

How Tech Can Close the Gap, Douglas Silverstone on STEM, Inclusion, and Future LeadershipIn this episode of The Impact Room, we’re joined by Douglas Silverstone, Director of Technology at Southern Housing and former Chief Data Officer at the Money and Pensions Service and Trustee for Ability Net. A passionate advocate for digital inclusion and accessible innovation, Douglas shares how tech leadership must evolve to deliver on both performance and purpose. We explore Douglas's powerful take on how

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23:30

Susan Caesar - Director of Artifical Intelligence. ...

The Impact Room - Conversations That Shape... ·

2025/04/07

In this episode of The Impact Room, Michelle Ansell, Managing Partner at Douglas Jackson, speaks with Susan Caesar, Director of Artificial Intelligence at the International Coaching Federation and founder of Humain.org about how AI is transforming leadership, workplaces, and the world as we know it.Susan shares real-world insights on human-centred AI, digital transformation, and the role of purpose-driven leadership in the age of automation. Drawing from her global experience at brands like Airbnb,

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31:26

The Truth Of Why AI Is Failing Your Customers - And...

The Impact Room - Conversations That Shape... ·

2025/03/28

What if everything you knew about AI was wrong? In this episode of The Impact Room, Perry Fletcher is joined by Scott Kerr, the Head of Experience Management and Conversational Analytics at Eviden, to discuss why so many businesses are missing the mark when it comes to using AI and Conversational Analytics to enhance customer experience. Scott dives into the common pitfalls and misconceptions around AI strategies and explains why a lack of empathy and emotional intelligence is costing companies

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38:16

Episode 63 - Peter Massey - Serial...

The Impact Room - Conversations That Shape... ·

2025/01/29

In this episode of The Impact Room, Michelle speaks with Peter Massey—entrepreneur, consultant, and visionary behind multiple successful businesses, including Budd and Aspen. With over 35 years of hands-on experience in starting, scaling, and sustaining businesses, Peter brings a wealth of knowledge and a refreshingly honest perspective on leadership, purpose, and creating success.From navigating the challenges of early-stage growth to fostering a culture that prioritises people and customers,

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46:09

Episode 64 - Sandra Thompson The Emotional...

The Impact Room - Conversations That Shape... ·

2025/01/28

Sandra Thompson: The Power of Emotional Intelligence in Leadership and Business In this episode of The Impact Room, Michelle Ansell speaks with Sandra Thompson, founder of EI Evolution, TEDx speaker, and the UK’s first certified Goleman Emotional Intelligence Coach. Sandra is the Author of the inspired Shine Bright The EQ Journal and the Emotiontional Intelligence Pawdcast which features humans and their four legged friends and stories. Sandra unpacks the transformative power of emotional

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37:14

Episode 67 - James Bell Data Enablement and...

The Impact Room - Conversations That Shape... ·

2025/01/24

In this thought-provoking episode of The Impact Room, Perry Fletcher, Practice Lead Planning, AI Analytics and Insight sits down with James Bell, a technology leader with over two decades of experience in IT, AI, and data analytics. Formerly Data Enablement and Operations Director at News Corp, James has also held influential roles at Dow Jones and KPMG, shaping strategies in AI risk, governance, and innovation.James shares his journey from leading AI initiatives to debating Google on the global

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34:10

Episode 66 - John Sills, Managing Partner at The...

The Impact Room - Conversations That Shape... ·

2025/01/21

In our latest episode we were joined by John Sills, John is a Managing Partner at The Foundation, a customer led growth consultancy, who help their clients explore new perspectives and to reconnect with what customers really value, creating Impact and commercial success. John is the Author of The Human Experience and, Board Advisor, Trustee of Young Enterprise, John spent many years with global brand HSBC, improving their perception, innovation and knowledge. Unlock the Secrets of

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27:32

Episode 65 - Clare White, CEO, Founder Connected CX,...

The Impact Room - Conversations That Shape... ·

2025/01/17

Manifesting Success with Clare White: CX Strategies, Leadership, and the Power of GoalsIn this episode of The Impact Room, Michelle Ansell, Managing Partner at Douglas Jackson, speaks with Clare White, CEO and Founder of Connected CX. Clare is an Amazon best-selling author of You’ve Got the Power: Six Principles for Business Success and a seasoned expert in customer and people experience. With over 20 years of experience working with beloved brands like Sainsbury’s and Morrisons, Clare has driven

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40:58

Episode 62 - Creating truly inclusive environments,...

The Impact Room - Conversations That Shape... ·

2024/12/02

Breaking Barriers: Cordelia Johnney on EDI, Lived Experiences, and Disability InclusionIn this episode of The Impact Room, Michelle Ansell welcomes Cordelia Johnney, the inspiring Head of Equality, Diversity, and Inclusion (EDI) at Stonewater Housing. As a leader who has helped shape Stonewater Housing Association into one of the UK’s top 10 employers for EDI, Cordelia shares her personal journey and the lived experiences that have driven her passion for creating inclusive workplaces. Cordelia

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46:31

Episode 61 - Chris Farnath - Hiring Champions, Author...

The Impact Room - Conversations That Shape... ·

2024/11/20

Unlocking High-Performance Teams: Insights with Chris Farnath, Author of Hiring ChampionsIn this episode of The Impact Room, Michelle Ansell is joined by Chris Farnath, author of Champion Hires and CEO of Service Instinct. With a career spanning leadership roles in over 34 countries, as a Chief Customer Officer and Managing Director in leading software, SaaS and professional services companies, Chris brings a wealth of expertise in hiring strategy, leadership development, and creating exceptional

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39:03

Episode 60 - Gavin Lillywhite, Head of Insurance...

The Impact Room - Conversations That Shape... ·

2024/11/15

In our latest Impact Room episode, John Montgomery Insurance Practice Lead at Douglas Jackson is joined by Gavin Lillywhite, Head of Insurance Distribution at Axio a SAAS platform and cyber risk solution provider that helps Insurers, Lloyd's and Brokers assess the cyber risk. Gavin deals in Cyber Risk Capital Management & Risk Transfer: Bringing expertise in identifying, quantifying, & economically reducing cyber risk to protect balance sheets Gavin unpacks the rapidly evolving landscape of

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