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PODCAST

Sanju Zachariah’s Podcast

Welcome to ”Portiva Pulse” – the podcast where Sanju Zachariah, President and CEO of Portiva, explores the future of virtual medical staffing and healthcare efficiency. Join Sanju as he delves into how Portiva’s innovative services such as virtual medical assistants, remote medical scribing, dental virtual assistance, prior authorization, insurance verification, medical transcription, and medical billing are revolutionizing medical, dental, and veterinary practices. Through expert interviews and

health & fitness medicine

All Episodes

4:18

Common ICD-10 Codes for Right Knee Pain Coders Need

Sanju Zachariah’s Podcast ·

2026/01/08

Understanding common icd 10 codes for right knee pain every coder should know is essential for accurate medical coding and clean claims. In this episode, we break down the most frequently used ICD-10 codes tied to right knee pain and explain when each code is appropriate based on documentation, laterality, and encounter type.If you’ve ever paused at “pain in right knee” wondering whether to code a symptom or an underlying condition, this discussion on common icd 10 codes for right knee pain every

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4:54

Claims Denied for No Prior Authorization Explained

Sanju Zachariah’s Podcast ·

2026/01/08

Claims denied for no prior authorization can feel like a gut punch for providers and billing teams alike. In this episode, we break down why claims denied for no prior authorization happen so often, what “prior auth” really means, and how small assumptions or paperwork errors can lead to unpaid services. Through real-world examples, we explain how these denials impact cash flow and staff time—and why they’re one of the most common (and frustrating) denial reasons. We also dive into prevention and

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4:34

What Is the Going Rate for Medical Billing Services?

Sanju Zachariah’s Podcast ·

2025/12/15

Have you ever wondered what is the going rate for medical billing services and how those numbers really compare to related roles like virtual medical scribes? In this episode, we break down realistic pricing, hourly rates, and salary ranges that professionals and healthcare providers should expect today. From U.S.-based averages to international comparisons, we explain how rates are structured and why there’s no single “one-size-fits-all” number.We also unpack the key factors that influence what is

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4:46

Find Your Niche: Become a Virtual Assistant and Thrive

Sanju Zachariah’s Podcast ·

2025/11/28

Are you wondering do you want to become a virtual assistant find your niche that sets you apart from the crowd? This episode guides you through exactly that — from evaluating your skills and passions, to selecting a profitable specialty and packaging services clients love. We’ll walk you through the key steps of assessing what you enjoy (admin support, social media, technical VA work, content marketing, etc.), seeing where demand lies, and aligning both into a niche that works for you.With the

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3:56

Mastering Neurology Medical Billing for Higher Revenue

Sanju Zachariah’s Podcast ·

2025/10/27

In this episode, we explore the complex world of neurology medical billing and how it impacts every neurologist’s practice. From EEGs and EMGs to seizure management and nerve studies, billing for neurology requires more than basic coding knowledge — it demands precision, compliance, and constant updates on payer rules.You’ll learn why partnering with specialized experts in neurology medical billing can dramatically improve reimbursement rates, reduce denials, and help your practice stay

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4:08

Streamlining Revenue with Dermatology Medical Billing...

Sanju Zachariah’s Podcast ·

2025/10/20

In this episode, we uncover how dermatology medical billing services can transform your clinic’s efficiency, accuracy, and profitability. Many dermatologists struggle with complex billing codes, claim denials, and revenue delays. That’s where professional billing solutions step in—offering expertise in dermatology-specific coding, compliance, and insurance management. Whether you’re managing a small practice or a multi-location clinic, outsourcing your billing could be the key to improving cash flow

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3:45

Maximize Revenue with Expert Pediatrics Medical Billing

Sanju Zachariah’s Podcast ·

2025/10/16

Running a pediatric practice shouldn’t feel like managing a billing office. In this episode, we break down how pediatrics medical billing services simplify workflows, improve cash flow, and eliminate costly coding errors that drain your clinic’s revenue.Learn how professional pediatrics medical billing services help pediatricians stay compliant, increase reimbursements, and reclaim time to focus on patient care. Whether you’re handling claims in-house or exploring outsourcing options, this episode

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04:32

Top Insights on the Best Prior Authorization Companies

Sanju Zachariah’s Podcast ·

2025/08/28

Finding the best prior authorization companies can feel overwhelming, especially when your team is stuck in endless calls, faxes, and denials. In this episode, we break down how these companies transform the prior authorization process into a faster, smoother, and more efficient system for healthcare providers.We’ll explore how the best prior authorization companies leverage digital-first solutions like e-PA, analytics, and seamless EMR integration to cut denials, save staff time, and boost patient

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04:38

Telephone Triage Remote: Smarter Care Anytime, Anywhere

Sanju Zachariah’s Podcast ·

2025/08/27

Telephone triage remote is changing the way healthcare works by making professional guidance available anytime, anywhere. In this episode, we’ll dive into how remote triage helps patients get the right care faster, reduces unnecessary clinic visits, and supports overworked medical staff. From middle-of-the-night parent calls to streamlining clinic workloads, telephone triage remote shows the power of accessible, efficient, and patient-centered healthcare. With real-world examples and insights into

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04:30

Smart Healthcare: Solutions Nurse Scribes Explained

Sanju Zachariah’s Podcast ·

2025/08/26

In this episode, we dive deep into solutions nurse scribes and how they’re transforming the future of healthcare. From reducing nurse burnout to improving patient safety, we’ll uncover why nurse scribes are becoming an essential part of clinical teams everywhere. Discover how solutions nurse scribes streamline workflows, boost accuracy in documentation, and give nurses more time to focus on what truly matters—patient care. Whether you’re a healthcare leader, a practicing nurse, or simply curious

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04:15

Virtual Scribe Cost: Maximize ROI in Healthcare

Sanju Zachariah’s Podcast ·

2025/08/15

In this episode, we dive deep into the topic of Virtual Scribe Cost Maximize ROI and how healthcare providers can turn what seems like an expense into a powerful investment. Many clinics hesitate to adopt virtual scribe services, but the truth is that outsourcing documentation can save hours of provider time, increase patient volume, and improve billing accuracy—all while reducing overhead costs.From real-world examples to practical cost breakdowns, we’ll explore why providers are seeing a tangible

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04:33

Chronic Pain Management Coding ICD-10 Guide Explained

Sanju Zachariah’s Podcast ·

2025/08/14

In this episode of The Healthcare Breakdown, we unpack the essential details of the Chronic Pain management Coding ICD 10 Guide to help healthcare professionals avoid costly errors and ensure proper reimbursement. Whether you’re coding for chronic pain due to trauma, underlying conditions, or generalized cases, understanding the nuances of ICD-10 codes like G89.2, G89.21, and G89.29 is crucial for compliance, accuracy, and patient care. We’ll explore how to choose the right ICD-10 codes, when to

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06:01

Top 10 Denials in Medical Billing & How to Prevent Them

Sanju Zachariah’s Podcast ·

2025/08/13

In this episode, we dive deep into the Top 10 Denials in Medical Billing—the hidden revenue killers that can leave healthcare providers frustrated and underpaid. From missing modifiers to incorrect coding and coordination of benefits errors, we break down the most common mistakes that lead to denials and how to spot them before they cost your practice thousands of dollars. Whether you’re a billing specialist, office manager, or part of a healthcare revenue cycle team, this episode is packed with

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03:58

What Good Customer Service Means in Healthcare

Sanju Zachariah’s Podcast ·

2025/08/07

Ever wondered, What Does Good Customer Service Mean To You—especially in a healthcare setting? In this episode, we explore why great care isn’t just about clinical excellence but about authentic human connection. From calming down a stressed patient to offering a warm tone at the front desk, we unpack the small gestures that shape big outcomes in patient experience. This solo episode dives into how empathy, consistency, and clear communication define good customer service in healthcare. Using

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03:27

How to Become a Virtual Medical Assistant Today

Sanju Zachariah’s Podcast ·

2025/08/01

Ever wondered how to become a virtual medical assistant? In this episode, we uncover what it takes to thrive in one of healthcare’s fastest-growing remote roles. From what a virtual medical assistant is to why hiring a virtual medical assistant is changing the way clinics operate, this conversation is packed with actionable advice for aspiring remote healthcare workers. Join Host Alex and guest Sanju Zachariah, CEO of Portiva, as they walk through the skills, background, and training needed to

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03:45

Why Virtual Receptionist Appointments Just Work

Sanju Zachariah’s Podcast ·

2025/07/31

Tired of voicemails, missed calls, and front desk chaos? In this episode, we explore the game-changing benefits of Virtual Receptionist Appointments for healthcare practices. Whether you're a solo provider or a busy clinic, this solution simplifies receptionist scheduling and ensures patients are always heard—day or night. Our guest, Sanju Zachariah, CEO of Portiva, breaks down how 24/7 patient scheduling virtual assistants and medical assistant scheduling appointments can streamline operations, cut

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03:43

Why Physician Coding Companies Are Game Changers

Sanju Zachariah’s Podcast ·

2025/07/30

Are you a physician bogged down by documentation and billing codes? In this episode, we explore how Physician Coding Companies are revolutionizing medical practices by taking the coding burden off providers. Learn how outsourcing to certified medical coding vendors can improve accuracy, ensure compliance, and help physicians focus on what they do best—caring for patients. Joining host John is Sanju Zachariah, CEO of Portiva, one of the top medical coding services companies. Together, they unpack the

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04:24

Qualifications Every Medical Receptionist Must Have

Sanju Zachariah’s Podcast ·

2025/07/29

In this episode of The Clinic Flow Podcast, we delve into the Qualifications for Medical Receptionist roles and explore what truly makes a front desk professional thrive in today’s healthcare settings. Whether you're hiring or applying, we break down essential communication skills, tech know-how, and the core values that define a strong candidate. This episode helps listeners understand how these professionals impact patient flow, satisfaction, and overall clinic efficiency. Joined by healthcare

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03:59

Virtual Healthcare Assistants: Smarter Care Solutions

Sanju Zachariah’s Podcast ·

2025/07/29

Discover how Virtual Healthcare Assistants are transforming clinical workflows, reducing provider burnout, and enhancing patient experiences. In this episode of The Modern MedPro, host Jane sits down with Sanju Zachariah from Portiva to explore how these digital care assistants are doing more than just lightening the administrative load—they're revolutionizing the way healthcare providers operate. Whether you're part of a busy clinic or a solo practitioner, VHAs offer a scalable, affordable solution

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04:08

Top 10 Duties Every Medical Receptionist Must Know

Sanju Zachariah’s Podcast ·

2025/07/22

In this episode, we explore the top 10 essential duties of a medical receptionist—a role often underestimated but absolutely vital to the smooth operation of any healthcare facility. From managing the front desk to juggling multiple phone lines, verifying insurance, and coordinating with staff, medical receptionists do far more than greet patients. We break down each responsibility with real-world insights to highlight just how crucial this position really is.Guest expert Sanju Zachariah from

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