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PODCAST

Beauty Business Matters

Susan Routledge

"Beauty Business Matters" is an essential podcast for ambitious beauty salon and skin clinic professionals. Host Susan Routledge delves into the heart of industry success, interviewing global business experts, outstanding beauty professionals, and leading CEOs from skincare, beauty, and aesthetic equipment companies. Each episode uncovers invaluable insights on thriving in the dynamic and competitive beauty market. From cutting-edge trends to time-tested strategies, listeners gain practical

arts fashion & beauty

All Episodes

47:11

From Rolls-Royce to SpaWell: Sara Young’s...

Beauty Business Matters ·

2026/10/04

What happens when you swap selling aircraft engines for building a thriving spa and wellness community? Sara Young, founder of SpaWell, drops in to share her brilliant journey from corporate flight cabins to creating the go-to network for spa professionals. We dig into why connecting the spa and beauty sectors is crucial, the real tea on managing early-stage startup expectations, and how to navigate the industry's recruitment challenges through new student initiatives. Plus, we discuss why AI can

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60:37

From Department Stores to Dove Spa: Lessons from a...

Beauty Business Matters ·

2026/09/27

What does nearly five decades in the beauty industry actually look like behind the scenes? To celebrate the 100th interview episode of Beauty Business Matters, host Susan Routledge sits down with industry icon Fran Hayter for a deeply honest, joyful conversation. From driving a double-decker bus through Jordan to running 152 salons and launching Dove Spa globally, Fran shares the wild highs and tough lessons of her legendary career. Beyond corporate success, the discussion dives into breaking taboos

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42:58

Why Gut Health and Microbiome are the Future of Beauty

Beauty Business Matters ·

2026/09/20

Ever wondered how much your gut health is secretly dictating your skin's glow? In this warm and inspiring conversation, host Susan Routledge sits down with naturopathic nutritionist Suzanne Hart, who shares her fascinating 33-year evolution from running a successful health and beauty salon to mastering holistic nutrition. Together, they explore how internal wellbeing directly impacts conditions like rosacea, acne, and migraines, highlighting why topical treatments are only half the battle. Suzanne

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30:30

How Micro-Loans and Community Power Transform Global...

Beauty Business Matters ·

2026/09/13

Ever wondered how a small loan can transform a life half a world away? In this chat, host Susan Routledge sits down with Tracy Horner, Head of Lend With Care, to explore how microfinance is empowering entrepreneurs in low-income countries. From supporting hair and beauty micro-businesses to setting up community savings groups, small investments can ignite massive, lasting change. They unpack the power of micro-loans, share incredible stories from the field, and dive into their shared upcoming

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36:43

The Art of Ageing Well: Ditching Botox for Tailored...

Beauty Business Matters ·

2026/09/06

Ever feel like you're stuck on the back-to-back treatment treadmill, trading endless hours for single bookings? Edinburgh's premier skin specialist, Liz McCamron, joins the show to share how she completely transformed her practice by ditching one-off facial menus in favour of high-ticket, bespoke skin journeys. Liz dives into her 30-year career evolution, explaining how she helps clients achieve radiant results and age gracefully without relying on botox or fillers. We explore why treating skin as

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36:25

CBD in Beauty: From Side Hustle to Salon Rituals

Beauty Business Matters ·

2026/08/30

Ever wondered how CBD actually works beyond the industry buzzwords? Host Susan Routledge chats with former teacher turned CBD founder Jackie Taylor about her journey building Taylor CBD. From starting as a mobile therapist wearing 80s white dress uniforms to researching cannabinoid science at the British Library, Jackie shares how topical CBD interacts with body receptors to ease joint pain and muscle stress. Learn how salon and spa owners can elevate client wellness using Habia-endorsed massage

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55:19

Why Your Salon Needs LinkedIn: The Untapped Goldmine...

Beauty Business Matters ·

2026/08/23

Unlock the untapped potential of LinkedIn for your salon or clinic! In this episode, Chris Taylor from Social Selling and Chris Taylor Online reveals why LinkedIn is no longer just a stiff CV platform, but an absolute goldmine for beauty businesses.Discover how to turn your profile into a powerful digital directory to connect with local clients, build credibility, and generate leads without spending a penny on ads. Chris breaks down a simplified 4-step content funnel, shares exactly what to say in

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53:10

Why Salon Retail Is Missing the Mark (and How to Fix It)

Beauty Business Matters ·

2026/08/16

Selling skincare doesn't have to feel like an uphill battle or an awkward sales pitch. It’s time to rethink what retail actually means in the salon and spa world. Beyond just bottles on a shelf, authentic retail is an essential extension of client care, connection, and long-term results. When therapists shift from "selling" to guiding clients on a personal wellness journey, everything changes—including the bottom line. This conversation explores how to build genuine trust, why consultation is the

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53:15

Building a Fully Booked Beauty Business on Your Own...

Beauty Business Matters ·

2026/08/09

Ever felt like your business is running you instead of the other way round? In this inspiring episode, Chicago-based skincare specialist Katt Philipps shares her remarkable journey from working as a special effects makeup artist in Hollywood to creating a thriving, fully booked skincare practice. Kat opens up about hitting complete burnout, coping with illness, and the life-changing business shifts that restored balance. Discover how setting clear boundaries, opening yearly bookings, and embracing

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63:29

Are You Addicted to Stress? How Your Mind Blocks...

Beauty Business Matters ·

2026/08/02

Manifesting gets a reputation for being a bit woo-woo, but the truth is you are doing it every single second without even realising it. Joined by the brilliant Vicky Ross, this conversation dives deep into the real mechanics of how frequency, brainwaves, and childhood conditioning shape our day-to-day lives. From breaking free of the body’s addiction to stress and emotional drama to shifting money mindsets and healing the relationship with yourself, it’s time to stop letting past stories dictate the

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52:08

How Expertise and Tiered Pricing Can Transform Your...

Beauty Business Matters ·

2026/07/26

Ever wondered what it takes to turn salon ownership from a stressful hobby into a thriving, structured business? In this episode, multi-award-winning salon owner Justyna Rostek shares her incredible journey—from moving to the UK with basic English to building a top-performing Guinot franchise. Discover why salon owners need to charge based on their experience, how to pre-sell treatments before investing thousands in new equipment, and why mastering the entire client journey is key to client

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41:02

Shifting from Beauty to Skin: The Power of Pivoting...

Beauty Business Matters ·

2026/07/19

It takes an immense amount of courage to completely flip a business model when you're already running a highly successful, multi-award-winning clinic. Tessa Roszkowski joins the conversation to share the incredible journey behind her 20 years in the beauty and aesthetics industry, including the defining moment she decided to step back, close a branch, and completely drop traditional beauty treatments to focus solely on high-level skin results. This honest dialogue explores what it really takes to

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45:29

The Evolution of Beauty PR: Balancing Tech Innovation...

Beauty Business Matters ·

2026/07/12

Running a business in the hair and beauty world is a beautiful thing, but it can take a serious toll if you aren't looking after yourself. In this conversation, Susan Routledge sits down with Sam Grocutt, a 30-year beauty PR veteran, director of Essence PR, and co-founder of Curated Beauty. They pull back the curtain on how much the industry has changed—moving from the days of fax machines and transparencies to integrating artificial intelligence and automated tech. But beyond the tech, they dive

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34:44

From Hobbyists to Luxury Chocolatiers: The Mejoolies...

Beauty Business Matters ·

2026/07/05

Ever wondered how to turn a simple chocolate truffle into a high-impact branding tool that leaves clients completely speechless? This conversation dives deep into the world of bespoke experiential gifting with the creative minds behind Mejoolies. Host Susan Routledge sits down with founders Carrie Farr and Lindsay Thompson to uncover their fascinating journey from accidental wedding favour makers to running a thriving luxury chocolate and baking empire that completely dominates corporate events. The

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46:57

The Truth About Scaling Your Salon with Technology

Beauty Business Matters ·

2026/06/28

Ever felt the pressure to jump on the latest machine trend, only to wonder if your clients actually want it? Navigating the noisy world of advanced beauty technology can leave you feeling overwhelmed and second-guessing your investments. This conversation strips back the marketing fluff to reveal how to align equipment purchases with real customer demand, check for genuine certifications, and build long-term value. From understanding the booming shift toward regenerative skincare and "prejuvenation"

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54:35

Navigating Sickness Policies: What Every Salon Owner...

Beauty Business Matters ·

2026/06/21

It’s the dread every salon and clinic owner knows too well: waking up to a last-minute text from a staff member calling in sick because they simply didn't sleep well. Navigating the minefield of staff management, shifting legislation, and persistent absences can leave even the most seasoned bosses feeling entirely burnt out. Expert executive coach Sue Ingram shares the vital distinction between managing with judgment versus managing with respect, offering a masterclass in establishing bulletproof

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12:25

Stop Chasing Every Client: How to Define Your Ideal...

Beauty Business Matters ·

2026/06/15

In this week's midweek business bite, Susan tackles the foundation of true salon and clinic success: defining and attracting your ideal client. It is incredibly easy to get swept up in social media metrics and the endless chase for new bookings, but trying to be everything to everyone often results in a book full of one-off visitors rather than loyal fans. KEY TAKEAWAYS Stop Trying to Appeal to Everyone: A vague, scattergun approach to marketing will only fill your columns with inconsistent,

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33:08

Industry Powerhouses Reveal The Best Knowledge For...

Beauty Business Matters ·

2026/06/07

It is easy to get completely wrapped up in the daily grind of running a business, but sometimes the greatest growth happens when you finally step back and give your team the space to breathe. This special compilation episode brings together the absolute best highlights and golden nuggets from previous conversations with industry powerhouses like Lara Morgan, Amanda Winwood, and Helen Portman-Brookes. From the chaotic world of film set prosthetics to navigating a complete business overhaul during

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58:07

The Game-Changing Massage Technique Your Spa Needs

Beauty Business Matters ·

2026/05/31

Imagine a massage where you never have to turn over, your makeup stays intact, and you drift away on a bed of perfectly heated water. This isn't a futuristic luxury—it's the reality of a face up Hydrotherm treatment. Long-term wear and tear on a therapist's hands and wrists can end a career prematurely, but switching to a fluid, water-supported method preserves your body while offering an exceptional client experience. From creating a completely inclusive treatment for pregnant or oncology clients

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63:39

Chris Taylor: Turning Low Social Media Views into...

Beauty Business Matters ·

2026/05/24

Ever feel like you’re shouting into an empty void on social media, spending hours making reels that get plenty of likes but zero new clients? Chris Taylor has built an entire business on the philosophy that you don’t need millions of followers to make serious money. In this high-energy conversation, the founder of Social Salon shares how he accidentally fell into the industry by documenting his own professional journey—and how that blueprint can transform your salon's bottom line. We break down the

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117 results

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