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PODCAST

Building Better Managers

Building Better Managers is a podcast from New Level Work, dedicated to helping leaders at every level create thriving, productive, and people-focused workplaces. Each episode features insightful conversations with leadership experts and organizational thinkers on topics like leadership development, coaching, communication, culture, productivity, employee engagement, and accountability. We believe people don"t leave companies—they leave managers. Our mission is to equip leaders with the tools,

business management

All Episodes

33:06

Difficult Conversations Planner: How to Prepare,...

Building Better Managers ·

2025/11/18

In this episode of Building Better Managers, produced by New Level Work, we dive into one of the most stressful and avoided parts of leadership: the difficult conversation. Whether you're giving tough feedback to a direct report, navigating a peer conflict, or even managing up, these high-stakes dialogs can easily go off the rails. But they don't have to. We break down a practical two-part planning system to help you move from confrontation to collaboration—without losing your cool. You'll learn:

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15:00

Mastering One-on-One Meetings: The Manager's Most...

Building Better Managers ·

2025/11/04

In this episode of Building Better Managers, produced by New Level Work, we explore one of the most underrated yet high-impact tools in a manager's toolkit: the one-on-one meeting. While many treat one-on-ones as routine check-ins or status updates, top-performing managers know they're so much more. When done right, one-on-ones are a strategic space to build trust, drive clarity, and accelerate development. We'll share practical strategies, mindset shifts, and real-world examples to help you turn

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23:57

The Leadership Power of Listening: How Enhanced...

Building Better Managers ·

2025/10/21

In this episode of Building Better Managers, produced by New Level Work, we dive into one of the most underestimated leadership superpowers: listening. At a time when hybrid work, constant pings, and AI overload are stealing our attention, truly listening—with focus, curiosity, and empathy—has become a lost art. But it doesn’t have to be. We explore the key techniques and mindset shifts from New Level Work’s “Listening Skills Enhanced” training to help managers lead with greater clarity, compassion,

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14:53

Mastering Feedback with the SBI Model: A Framework...

Building Better Managers ·

2025/10/14

In this episode of Building Better Managers, we explore one of the most essential tools in every leader’s toolkit: giving effective feedback. We introduce the SBI Model — Situation, Behavior, Impact, a practical, repeatable framework adapted from the Center for Creative Leadership. Whether you’re delivering constructive feedback or reinforcing great work, SBI helps managers communicate with clarity, build trust, and foster real growth. Through examples, breakdowns, and practical coaching tips,

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37:26

Creating a Culture of Psychological Safety with...

Building Better Managers ·

2025/07/29

In this encore episode of Building Better Managers, host Wendy Hanson talks with experts Karolin Helbig and Minette Norman to explore the critical concept of psychological safety in the workplace. They discuss the importance of creating an environment where employees feel safe to express themselves, share ideas, and take risks without fear of negative consequences. The conversation covers practical strategies for leaders and team members alike to foster psychological safety, including communication

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32:44

Navigating Workplace Drama Effectively with Marlene...

Building Better Managers ·

2025/07/15

In this encore episode of Building Better Managers, host Wendy Hanson engages with Marlene Chism to explore the complexities of conflict in the workplace. They discuss the importance of developing conflict capacity, emotional integrity, and leadership clarity. Marlene emphasizes the need for leaders to confront their inner narratives and the impact of organizational culture on conflict resolution. Key takeaways: Conflict capacity involves skills development, inner game, and culture. Drama in the

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35:25

Self-Care Strategies for Leaders with Liz Kislik...

Building Better Managers ·

2025/07/01

In this encore episode of Building Better Managers, host Wendy Hanson discusses the importance of self-care for leaders with management consultant Liz Kislik. They explore effective time management strategies, the distinction between empathy and compassion, and the structural solutions that can support self-care in the workplace. The conversation emphasizes the need for leaders to model self-care, manage their time effectively, and navigate conflicts with compassion and action. Listeners are

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33:37

Personal Connections: The Heart of Sales and...

Building Better Managers ·

2025/06/03

In this episode of Building Better Managers, host Wendy Hanson engages in a deep conversation with Chris Wells, VP of EMEA at New Level Work, about the intersections of sales, HR, and learning and development. They explore the importance of personal connections in sales, the similarities between HR and sales professionals, and the common blind spots in leadership development programs. The discussion also highlights the evolving approaches to leadership development, the challenges faced by HR

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38:11

The Role of AI in Modern Leadership with Kristine...

Building Better Managers ·

2025/05/20

Host Wendy Hanson engages with Kristine Ellis, Director of Talent Development at GuideWell, to explore the complexities of leadership in the healthcare sector. They discuss the unique challenges faced by healthcare leaders, the innovative use of AI in management, and the importance of coaching and collaboration in fostering a supportive work environment. The conversation also highlights strategies for navigating change, supporting mental health, and ensuring employee well-being, all while

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40:33

Navigating Career Development in Modern Workplaces...

Building Better Managers ·

2025/05/06

In this encore episode of Building Better Managers, Wendy engages with Julie Winkle Giulioni, a renowned expert in career development. They discuss the evolution of career conversations, the importance of psychological safety, and the impact of remote work on employee growth. Julie emphasizes the need for continuous dialogue about career development rather than relying on annual reviews. The conversation also explores the role of AI in enhancing career growth while highlighting the irreplaceable

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33:46

AI: A Game Changer for Coaches with David Evans...

Building Better Managers ·

2025/04/22

In this encore episode, host Wendy Hanson engages with David Evans, VP of Product at New Level Work, to explore the transformative role of artificial intelligence (AI) in leadership development. They discuss the definitions of AI, its applications in product development, and successful integrations in the industry. David shares insights on how AI can enhance coaching, streamline administrative tasks, and foster stronger human relationships. Key takeaways: AI is not a replacement but a tool for

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32:12

Kate Rath, Luis Vides & Rafael Tinoco on Building a...

Building Better Managers ·

2025/04/08

In this episode, host Wendy Hanson talks with the customer success team at Better Manager, discussing their roles, the importance of customer success, and the collaborative culture they foster. The conversation highlights the team's commitment to helping clients thrive at work, the lessons learned in their journey, and their vision for the future of customer success. Key takeaways: Customer success is about understanding unique client needs. Empathy and emotional intelligence are crucial in

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36:33

Dr. Julie Pham: Building Better Relationships Through...

Building Better Managers ·

2025/03/25

In this encore episode, host Wendy Hanson engages with Dr. Julie Pham, founder of CuriosityBase, to explore the critical role of respect in relationships, particularly in the workplace. They discuss the seven forms of respect — procedure, punctuality, information, candor, consideration, acknowledgement, and attention — and how understanding these can enhance communication and collaboration within teams. Key takeaways: Good processes require positive relationships to be effective. Respect is a key

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27:46

Meighan Hackett Poritz: Coaching and Fostering Trust...

Building Better Managers ·

2025/02/25

In this episode, Meighan Hackett Poritz, managing director of the Learning Forum, discusses the importance of peer learning and collaboration among leaders in the workplace. She talks about the evolution of work dynamics post-pandemic, the significance of trust in professional relationships, and innovative practices in talent development. The conversation highlights the need for a coaching culture within organizations and the role of networking in fostering growth and development among managers and

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29:15

Karen Benz: Navigating Change and Empowering Leaders...

Building Better Managers ·

2025/02/11

Dedicated and high-performing Executive Coach and former Vice President of Coaching at New Level Work, Karen Benz, explores the nuances of coaching in leadership. Learn the importance of understanding what coaching is and isn't, the concept of directed coaching, and the significance of building a strong coaching community. This conversation with host Wendy Hanson highlights the transformative 'Aha' moments experienced by managers during coaching sessions, the differences between internal and

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31:38

Understanding the People Side of Change (Encore) with...

Building Better Managers ·

2025/01/28

In this encore episode with Tim Creasey, we discuss the critical aspects of change management in organizations, especially in the context of the post-pandemic workplace. We explore the importance of understanding the people side of change, the role of managers as change agents, and the need for effective communication and support for employees during transitions. Tim emphasizes that successful change requires both technical solutions and the engagement of people, highlighting the evolving

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34:00

AI and Humor: The Future of Learning with Melissa...

Building Better Managers ·

2024/12/17

Join us for a special episode of Building Better Managers as we explore the intersection of humor and artificial intelligence with Dr. Melissa Looney. Discover how AI is shaping the future of higher education and the role humor plays in learning environments. As we look forward to 2025, learn about New Level Work's innovative AI product, Leora, and the importance of curiosity in the age of AI. Tune in for insights, laughter, and a glimpse into the future of communication. In this episode: Impact of

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36:55

Unlock the Power of Personal Connections in...

Building Better Managers ·

2024/11/19

In our latest episode, Wendy sits down with Chris Wells, VP Sales EMEA, New Level Work, to explore how personal connections can redefine success in management and leadership. Chris shares a transformative story from his career, highlighting the importance of understanding personal goals over business objectives. Discover the surprising similarities between HR, L&D, and sales professionals and learn how empathy can transform your management style. Don't miss this insightful conversation packed with

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41:08

Transforming Healthcare Leadership with AI and...

Building Better Managers ·

2024/11/05

In our latest episode, we explore the dynamic world of healthcare leadership with Kristine Ellis from GuideWell. Discover how this health solutions company is utilizing innovative AI strategies to enhance team efficiency and security. Kristine shares her insights on leading through change, the critical role of coaching, and fostering collaboration across a geographically diverse workforce. Whether you're in healthcare or interested in leadership strategies, this episode offers valuable lessons on

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35:20

Unlock the Power of Kindness in Leadership with...

Building Better Managers ·

2024/10/22

Join host Wendy Hanson in this enlightening episode of Building Better Managers, where we explore the transformative power of kindness in the workplace with guest Christy Pretzinger. Christy, a high-energy entrepreneur and founder of WG Content, shares her insights on fostering a people-focused culture and the importance of self-awareness and vulnerability in leadership. Discover how kindness can drive productivity and business success, and learn about the innovative coaching solutions offered by

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130 results

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