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PODCAST

AlteaTalks

Altea Insurance

Welcome to AlteaTalks, your source for insightful discussions on the latest UK health and social care developments. With over 30 years of frontline experience in healthcare insurance litigation, Will Marshall, Altea"s Head of Legal and Risk Management, leverages his extensive knowledge to engage in deep conversations with leading health and care professionals, regulators, and legal experts. Join Will and guests as they get to the heart of the hottest topics affecting the UK"s health and social

business management

All Episodes

35:59

S2 E11 The Bias Conversation | What Every...

AlteaTalks ·

2025/12/23

In this episode, we sit down with researcher and tattoo artist Brooklyn Bond to unpack how unconscious bias shapes every corner of the beauty and aesthetics sector. From appearance-based assumptions to LGBTQ+, neurodiversity, racial, religious, age and disability bias, Brooklyn reveals how snap judgements can influence consultations, impact effective communication and damage client trust. She shares practical, client-led strategies designed to break old habits, enhance self-awareness, build

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35:45

S2 E10 From Compliance to Confidence | Using the Good...

AlteaTalks ·

2025/12/03

In this episode, we welcome back Josie Winter, Clinical Lead of Advanced Clinical Solutions and creator of the Good Governance Review, the innovative digital tool that helps health and care providers assess their quality, safety, and compliance. Ahead of the Review's exclusive rollout to Altea customers, Josie explains why effective governance focuses on people, culture, and continuous improvement rather than simple checklists. The conversation highlights how strong leadership, clear structures,

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32:39

S2 E9 From Clinic to Community | The Growing...

AlteaTalks ·

2025/10/29

In this episode we're joined by Alex Jacobs, CEO of the British Acupuncture Council and a practising acupuncturist. Tune in to learn why these are exciting times for Acupuncture in the UK as it looks to play an increasingly prominent role in delivering efficacious and cost-effective primary care. Alex shares the story behind professional regulation, highlights the enhanced patient safety benefits of proper training, and describes how closer collaboration with the NHS is helping more people benefit

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59:10

S2 E8 Choice, Control and Community | What Good...

AlteaTalks ·

2025/09/30

Beyond the care home stereotype lies a sector that’s busy transforming lives through innovation and ambition. We are delighted to be joined this month by Professor Vic Rayner OBE, CEO of the National Care Forum, and a leading international authority on the care sector. Tune in for a wide-ranging and fascinating discussion that encompasses fair funding battles, technology's exciting potential, the army of unpaid carers delivering a "second NHS," and why urgent reform is needed while awaiting the

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41:47

S2 E7: Inside Ireland's Healthcare Revolution |...

AlteaTalks ·

2025/07/22

In this episode, Aislinn O’Shea, Senior Associate at Mason Hayes and Curran gives us the inside track on some of the hottest topics affecting healthcare litigation in Ireland today. She reveals how Ireland's new court practice directions are transforming medical negligence cases, potentially shaving years off resolution times and slashing legal costs. She explores the underground aesthetic industry that is affecting patient safety and explains how upcoming home care regulations may impact the

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54:02

From Botox to AI: Understanding Products Liability in...

AlteaTalks ·

2025/06/25

Products liability law hits healthcare professionals harder than most realise. Any involvement in the supply of a defective medical device or cosmetic product that causes harm to the recipient risks potential exposure to legal liability, even when the professional has no idea anything is wrong. Leading Products Liability lawyer David Kidman from Simmons & Simmons, joins us this episode to share key insights into the legal landmines facing doctors, clinics, and aesthetic practitioners, and to provide

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42:12

S2 E5 Beyond Blame | effective healthcare...

AlteaTalks ·

2025/05/27

In this episode, Karen Matthews-Shard, Group Clinical Director at global healthcare giant Acacium Group, joins AlteaTalks to guide us through one of healthcare's most valuable and sensitive processes: the methodical investigation of adverse clinical incidents. Drawing from four decades of nursing experience across both UK and US systems, Karen explains how a combination of accountability, a supportive culture where staff feel secure reporting mistakes and an evidence-led, forensic approach to

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58:04

S2 E4 Honest Talk: Destigmatising Medical Inquests

AlteaTalks ·

2025/04/16

Healthcare lawyer Charlotte Ellis demystifies inquests in this month’s episode. Drawing on decades of experience, she explains coronial proceedings in clinical settings and what professionals face when testifying. Charlotte shares practical wisdom on crafting effective witness statements, handling family tensions, and turning inquests from frightening ordeals into opportunities for meaningful systemic change and patient safety improvements. Resources: Altea Insurance

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42:36

S2 E3 Sorry Shouldn't Be the Hardest Word: Navigating...

AlteaTalks ·

2025/03/11

"Sorry goes a long way" - Anita Jewitt, leading claimant clinical negligence lawyer from specialist litigation practice Stewarts Law LLP reveals how early, meaningful apologies can help to avoid compounding of harm when an error occurs. She shares candid insights from her unique patient perspective on what motivates her clients to sue, and how healthcare providers can prevent escalation. This episode is required listening for healthcare professionals managing today's medico-legal landscape.

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49:41

S2 E2 Beyond the Treatment Table: Revolutionising...

AlteaTalks ·

2025/02/11

Leading London physiotherapist Simon Gilchrist reveals how preventative care and cutting-edge technology are revolutionising patient treatment at his Mayfair Health clinics. Drawing on his experience of treating elite Olympic athletes and pioneering Diagnostic Ultrasound, Simon explains how his clinics are providing a combination of traditional hands-on physiotherapy augmented by an increased awareness of the importance of wellness and advances in AI to deliver next-generation physiotherapy.

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56:15

S2 E1 Setting the Standard: Inside the Aesthetic...

AlteaTalks ·

2025/01/21

AlteaTalks returns for its second season with JCCP Chair Professor David Sines CBE, giving us the inside track on the hotly anticipated aesthetic licensing scheme. With decades of healthcare leadership and four Secretary of State appointments, Professor Sines remains central to reforming non-surgical cosmetic procedures in England. Join us for the latest updates on where we are now and what’s coming next in the stop-start progress to implementation to understand why this regulation is necessary

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48:18

Caught in the Act: Fundamental Dishonesty on Trial

AlteaTalks ·

2024/12/03

Please join us for our final episode of Season 1 of AlteaTalks as we ask, “when is a lie more than a lie?” In this episode we’re delighted to be joined by Claire Toogood KC to unpack "fundamental dishonesty" - the legal doctrine that’s being deployed with increasing frequency by Defendants in healthcare litigation. From weightlifting patients claiming disability to Facebook posts exposing fraudsters swimming with dolphins, Claire explains how this knock out line of defence is increasingly helping

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32:01

14 The Vital Signs of Good Governance

AlteaTalks ·

2024/11/13

In this episode, we explore the key principles and practices that together make up the foundations of good clinical governance. We are joined by Josie Winter, Clinical Programme Director at Advanced Clinical Solutions, to discuss the key pillars of clinical governance – described by Josie as “the backbone to any high reliability health care organisation”. These are the fundamentals that apply to every health and care setting, including evidence-based care, effective risk management, and workforce

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30:47

12 Part 2 All in the mind: A leading practitioner’s...

AlteaTalks ·

2024/10/29

Join us for the second part of our fascinating discussion with distinguished consultant psychiatrist, Dr Alice Ashby. In this episode, Dr Ashby discusses her groundbreaking work in maternal mental health. She shares her valuable insights into key risk management challenges affecting the practice of modern day psychiatry, including patient confidentiality, capacity and obtaining informed consent, and she recounts her extraordinary professional experiences as a long-standing member of the onsite

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46:01

13 Not fit for purpose? CQC's Assessment Framework...

AlteaTalks ·

2024/10/10

In this week’s episode we are joined by Carlton Sadler, a top healthcare regulatory lawyer, to help guide us through the complexities of CQC's faltering Single Assessment Framework. Join us as we discuss what the future now holds for SAF amidst the continuing fall-out from the highly critical interim Dash report. As we await publication of the final report later this month, Carlton shares his unique perspectives and insights into the trials and tribulations faced by England’s principal health and

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39:55

All in the mind: A leading practitioner’s take on...

AlteaTalks ·

2024/09/25

In Part 1 of this two-part series, Dr Alice Ashby, a Consultant Psychiatrist and Associate Medical Director at the London Psychiatry Clinic, discusses her expertise in liaison psychiatry and remote treatment. She provides her views on the explosive increase in ADHD diagnoses and discusses the close association between mental and physical health, and the implications of this mind-body connection for treatment and claims. This episode sets the stage for Part 2, in which we discuss some of the key

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56:15

11 Shifting Sands: A grand tour of Ireland's evolving...

AlteaTalks ·

2024/07/29

The medico-legal system in Ireland is battling to keep pace with a growing and evolving healthcare sector, as sweeping recent reforms drive changes to practice. In this episode Janet Keane, Clinical Negligence Director at DWF LLP Dublin, draws on her extensive experience in both defence and plaintiff roles to analyse the challenges faced by healthcare practitioners and their insurers seeking to navigate this dynamic environment. Resources: Altea Insurance https://www.alteainsurance.com/

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35:50

10 On the Pulse: the new Good Medical Practice and...

AlteaTalks ·

2024/07/16

We’re joined by Tracy Sell-Peters, who is a leading healthcare regulatory partner at Keystone Law. In this episode we focus on maintaining standards, as the wide-ranging conversation focuses on the implications and broader themes of the recently updated Good Medical Practice and the new HCPC standards due to take effect from this September. Join us as Tracy provides fascinating insights into current regulatory trends alongside invaluable tips to reduce the risks of healthcare regulatory

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39:52

09 Risk and reward: The rise and rise of AI in...

AlteaTalks ·

2024/07/01

Against a backdrop of an ageing population, staff shortages, rising costs and increasingly complex patient needs the potential for AI to meet many of the heath and care sector’s challenges is obvious. With uses spanning from diagnostics to domiciliary care, a wealth of exciting new technologies have the potential to truly revolutionise the sector. But what will this revolution look like in practice and what risks does AI pose to patients, providers and their insurers? Rachel Phillips, GB Health

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57:59

08 In the Courtroom of Care: Clinical Negligence

AlteaTalks ·

2024/06/18

In this episode of AlteaTalks, we welcome Victoria Heyworth and Arya Tabrizi, leading barristers with extensive experience of the cut and thrust of clinical negligence litigation. From dissecting key legal issues to revealing courtroom secrets and discussing emerging trends, this episode is packed with invaluable knowledge for both medical and legal professionals and enthusiasts. Timestamps - Discussion on key legal issues including the Paul Case and McCulloch Case. (00:03:59) -

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27 results

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