PODCAST

Money Advice Liaison Group (MALG) podcast

Money Advice Liaison Group (MALG)

Working together to improve the lives of people in debt.

business non-profit

All Episodes

22:46

Urgent Need for Buy-Now-Pay-Later (BNPL) Regulation:...

Money Advice Liaison Group (MALG) podcast ·

2025/10/02

MALG CEO Bob Winnington is joined at the studio in London by Natalie Bunyer, Sales Director at debt collection agency ARC (Europe). Formerly Managing Director of Global Debt Recovery Limited, Natalie has built an impressive career in the credit and collections sector, with a particular focus on people, culture, and continuous improvement.She’s passionate about driving change in the industry through better training, development, and collaboration. From tracing and collections to navigating the

35:51

Regulation, Reform and Reputation – Shaping the...

Money Advice Liaison Group (MALG) podcast ·

2025/09/02

MALG CEO Bob Winnington is in central London for this podcast episode with someone who is familiar with the capital as a former MP, Shadow Chief Secretary to the Treasury and Shadow Chancellor: Chris Leslie. Chris became MP of Shipley, West Yorkshire in 1997 (think: D-Ream’s ‘Things can only get better’), but you can now often find him even further North in Newcastle, where the headquarters of the Credit Services Association (CSA) resides. He was appointed as CEO of the UK trade body for the debt

28:52

Hearts and Minds – Championing Financial Fairness...

Money Advice Liaison Group (MALG) podcast ·

2025/08/18

For this special episode of the Money Advice Liaison Group (MALG) Podcast - a special edition which has been recorded and can be watched here https://youtu.be/qm_Lo1PGn7k as well as listened to - MALG CEO Bob Winnington talks to Lee Healey.Lee started his career at the Department for Work and Pensions as a decision maker handling benefits and later worked as a benefits adviser and manager with the Disablement Association of Barking & Dagenham in his Essex homeland. He earned a certificate in

25:41

Future-fit credit information to support better...

Money Advice Liaison Group (MALG) podcast ·

2025/07/16

In this episode of the MALG Podcast, Bob Winnington is at the headquarters of the organisation that maintains the Register of Judgments, Orders and Fines to meet with its CEO Chris Dick. Registry Trust’s live data on monetary judgments, including CCJs, supports millions of lending and credit decisions in the UK & Ireland every year, helping to keep the economy moving and identify economic trends.Chris had a 20-year career at Barclays Bank followed by a stint at qualifications body AQA before

31:37

Closer to the customer: What we can learn from...

Money Advice Liaison Group (MALG) podcast ·

2025/06/18

For this episode of the Money Advice Liaison Group (MALG) Podcast, CEO Bob Winnington travels to Sheffield to the headquarters of a major bank to meet with Isobel Crosse.Izzy started out her career in the debt sector in 2014 as a Performance Analyst at TDX Group, part of Equifax, where she put her BSc in Economics and analytical mind to work on government contracts. In less than six years, she had worked her way up to Head of Customer Experience, a newly created role in response to the 2020

27:23

Life changing conversations with customers in debt

Money Advice Liaison Group (MALG) podcast ·

2025/05/15

In this episode of the MALG podcast, host Helen Gill of Engage Comms introduces Jonathan Shaw, Partnerships Manager for Sigma Connected Group’s ReachOut service. ReachOut, a problem debt engagement solution, was designed by the outsourced customer experience solutions provider to address the dual challenge of low engagement and low awareness of available support.When their creditor clients are unable to contact customers with debts, Sigma Connected can offer ReachOut as a confidential and impartial

29:10

Making support for all of your customers’ life...

Money Advice Liaison Group (MALG) podcast ·

2025/03/11

Since leaving her career as a qualified Chartered Insurance Practitioner working in risk management for over a decade, Cat Divers, driven by personal experience of struggling to find help with her own set of challenging circumstances, has made it her mission to make it easier for other people to discover and connect to support services. National Support Network was created off the back of her belief that no-one should struggle alone. Her not-for-profits efforts have been recognised with awards such

29:35

Why bringing your authentic self to work is so...

Money Advice Liaison Group (MALG) podcast ·

2025/02/18

In this episode of the Money Advice Liaison Group (MALG) Podcast, MALG CEO Bob Winnington and podcast host Helen Gill of Engage Comms travel to Bromsgrove to the offices of Broadriver Groups’ ControlAccount Ltd. Their guest is newly appointed Brand Ambassador Neil Jinks.A debt collection, litigation and enforcement specialist with over 36 years’ experience working in private practice, the Court Service and High Court enforcement, helping creditors to recover unpaid debts, Neil is an industry

26:13

Gen Z Money: “Young people don’t have an attention...

Money Advice Liaison Group (MALG) podcast ·

2025/01/28

Those who were at the Money Advice Liaison Group (MALG) Conference in November 2024 will remember Vivi Friedgut from the session on ‘finfluencer culture’. Vivi founded Blackbullion in 2016 as a financial wellbeing platform that houses UK support funds, scholarships and grants for students. Today, over 1.2 million students can access Blackbullion’s platform and it partners with over 75 universities, colleges and businesses across the UK, Ireland, Australia, New Zealand, and South Africa to

18:44

‘The power of partnerships’ for supporting and...

Money Advice Liaison Group (MALG) podcast ·

2024/12/11

On Episode 2 of the Money Advice Liaison Group (MALG) Podcast, MALG CEO Bob Winnington is at Policy in Practice’s headquarters in London to meet with its Chief Product Officer Genevieve Orford to talk about the power of partnerships.Genevieve joined Policy in Practice - the social policy software and analytics company working with councils, government, housing providers and community organisations to reduce poverty and empower people – in December 2021. She took part in her first ever conference

21:55

'A once in 25 years opportunity’ to revolutionise...

Money Advice Liaison Group (MALG) podcast ·

2024/10/31

In this first episode of the Money Advice Liaison Group (MALG) podcast, MALG CEO Bob Winnington has the pleasure of sitting down with someone who may be familiar to some listeners, Dr Chris Fitch. He is the Money Advice Trust’s Vulnerability Lead and Research Fellow at the University of Bristol’s Personal Finance Research Centre. As a prolific and highly engaging speaker and host of the ‘Vulnerability Matters’ podcast he’s one of if not the leading voice on fair treatment of vulnerable customers by

21:47

“The game is rigged” – why we can only change the...

Money Advice Liaison Group (MALG) podcast ·

2024/07/16

In this introductory episode of the Money Advice Liaison Group (MALG) podcast, host Helen Gill of Engage Comms is joined by MALG CEO Bob Winnington to discuss what MALG is all about, why we’re bringing you this podcast, what you can expect from it and why, in 2024, we need game-changing solutions to 'improving the lives of people in debt' more than ever.Former City trader and ‘real world’ economist Gary Stevenson said in one of his recent youtube videos that he thinks “the game is rigged” for low

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Money Advice Liaison Group (MALG) podcast

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