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PODCAST

The Field Engineer

The Field Engineer

The Field Engineer podcast is for all engineers who work in field based engineering and customer service and support. Our mission is to provide a home and community for everyone in field-based engineering, wherever you are, and whatever industry or sector you work in. We welcome Field Service Engineers, Field Process Engineers, Field Applications Engineers, Field Sales Engineers, Field technicians, Biomedical and Medical field service, and anyone who has an interest in supporting the Field

business careers

All Episodes

00:26:22

Resilient Networks - Redesigning Global Supply Chains...

The Field Engineer ·

2026/10/05

Supply Chain Management is critical for field serviceengineers.Global politics, trade wars, real wars, and conflicts, allimpact the ability of service and installation operations to function successfully. We recently interviewed Matthew GuyGallardo who is a Global Spare Parts Planner at CooperSurgical on The Field EngineerPodcast. In 2024 Charlie Apps interviewed RosemaryCoates for The Field Engineer Podcast to discuss global supply chains, SCM, reshoring, and the aftermath of the Covid pandemic.Two

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00:27:02

Screening Field Engineers - Questions That Actually...

The Field Engineer ·

2026/09/25

How to Hire the Best Field Engineers - Interview Tips for managers, was the first part of a series of roundtable discussions with advice for field service managers on how to hire and interview successfully. Featuring veteran field service leaders Guy Eid, Arnaud BILLARD, Bruce Breeden, and Kevin Mace.Today we released the second part of the roundtable discussing, 'Questions That Actually Work', with the same veteran field service leaders Guy Eid, Arnaud Billard, Bruce Breeden, and Kevin

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00:35:04

Stop Guessing What Your Field Service Customers Value

The Field Engineer ·

2026/09/22

The Field Engineer meets Lisa Hellqvist the Managing Director of Copperberg and a member of The Field Engineer community.Copperberg create business platforms bringing together the manufacturing community in order to grow and build relationships globally.Lisa discusses the future of field service engineering with Caroline Gregory of The Field Engineer.Women in Field Service EngineeringWe're constantly hearing from field service leaders that they would like more women in their team. I know that you

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00:22:07

How to Hire the Best Field Engineers - Interview Tips...

The Field Engineer ·

2026/09/18

How to Hire the Best Field Engineers - Interview Tips for managers, is the first part of a series of roundtable discussions with advice for field service managers on how to hire and interview successfully.

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00:34:59

HSE & Compliance for Field Engineers Rich Meredith

The Field Engineer ·

2026/09/14

Guy Eid of The Field Engineer talks with Rich Meredith. Rich has been a member of the Field Engineer Community since May 2025.He is an HSE or SHE as some people might know it. This is Health, Safety, and Environment. And this is a critical area of our industry as we all know. Rich has a long history in quality management, in health and safety, and in mental health also. He is a writer. His genre is fiction books and his most recent book is titled Valhalla.Quality and Health and SafetyThere's a

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00:28:44

The FSE Who Travels the World & Refuses to Get Bored...

The Field Engineer ·

2026/09/09

Tamsin Jordan a Bioscience Field Service Engineer discusses her life, thoughts and career with Caroline Gregory of The Field Engineer. Tamsin is also a salsa dancer and teacher.Why would you recommend field engineering to others? People who are wondering what to do with their life and so on. And with that, who is it ideal for, which may be a lot of people, I don't know. And who may it not be a fit for? Again, your opinion.Yeah. In my opinion. So, I would start definitely with the travel since

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00:21:28

Supply chain & inventory specialist Matthew Guy Gallardo

The Field Engineer ·

2026/08/27

Matthew Guy Gallardo, Global Spare Parts Planner at CooperSurgical discusses his career, importance of field service and his music with Caroline Gregory of The Field Engineer.How do you overlap with field service?So at the core you could say my job is to make sure that when a field engineer anywhere in the world needs a component to service a medical device that part has to be available and for it to be available it has to be correctly forecasted and hopefully sitting in the right regional

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00:32:59

Achi Kushnir and his Global career in Field Service

The Field Engineer ·

2026/08/21

Achi Kushnir is a biomedical engineer with over 20 years of experience spanning healthcare technology, medical devices and global health. He has worked internationally training healthcare professionals and implementing innovative medical technologies before dedicating much of his career to humanitarian initiatives across Africa and aboard the global Mercy hospital ship. Today as a keynote speaker, social entrepreneur and co-founder of a digital mental health start up, his work brings together

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00:53:02

Skills for field service team communication + serving...

The Field Engineer ·

2026/08/13

Thanks to Guy Eid, Jerome Varvaro, and Paul Camidge for a great discussion around some interesting topics, 'Skills for field service team communication + serving clients when mistakes happen, do AI bots help?'Here are a few quotes from the Podcast roundtable published today.''The field engineer is often the only person the customerever sees one to one, face to face as it were. And so, I think we really as an industry need to be pushing companies to say, 'Hey, you need to develop

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00:31:55

Daniel Galiant and his great passion for medical...

The Field Engineer ·

2026/08/08

The Field Engineer⁠ Podcast just published a discussion between a young Biomed from Seattle ⁠Daniel Galiant⁠ who has 5 years' experience, and 40-year veteran ⁠Guy Eid⁠. Guy - 'You see, when I started my career, instruments or medical devices were not connected as they are today. And we used to repair circuit boards at the component level, replacing capacitors and ICs and all that good stuff. Now it's two, three layers on the same board. You cannot possibly contemplate replacing a

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00:44:37

Role of the Field Service Manager how much hands-on?

The Field Engineer ·

2026/07/31

What is the role of a Field Service Manager? Should they still be hands on performing service calls? Bruce Breeden, Guy Eid, and Paul Camidge discuss this thorny topic. (Thanks to Jerome Varvaro who was set to take part, until a last moment schedule change). 'Companies are looking to reduce their costs and if they can get a supervisor to do the job of a manager, then that looks like a brilliant way of reducing your overhead costs. It's very short-sighted. I think it's typically done by managers who

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00:32:45

Championing and recognising field service engineers

The Field Engineer ·

2026/07/28

In our latest Podcast release The Field Engineer'sCommunity Manager CarolineGregory meets Sarah Nicastro,Founder & Editor in Chief of Future of FieldService, host of The UNSCRIPTED Podcastby Future of Field Service, Managing Director of Future of Assets,and principal Evangelist for IFS.Sarah is a member of The Field Engineer community, Some of you will also know Sarah from the annual Stand Out50 people in Field Service awards. Sarah is based in the USA in Erie, on Lake EriePennsylvania

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00:29:26

Gordon Foot Offshore Maritime Operations...

The Field Engineer ·

2026/07/17

The Field Engineer Podcast Podcast meets Gordon Foot,Offshore Maritime Operations Professional, Humble Leader, and MaritimeCharities volunteer who has four decades of experience in the Maritime world.Gordon joined the Royal Navyat the age of 17, pursuing his career in submarines. Gordon is driven by living life with purpose, knowing whoyou are, and being part of a team.Thanks to Charlie Appsfor interviewing Gordon. Some quotes from the interview, “And I think what drives me as a person, which

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00:41:17

Why are Field Service Engineers feeling undervalued...

The Field Engineer ·

2026/07/06

Field Service Engineering is a critical and important industry. However, it is often overlooked. How can Field Service Engineering and its worth be more recognised within an organisation?How do Field Service Engineers want to be recognised for what they do and the value they bring to the organisation? How does Field Service Engineering need to interface with other areas like Sales, Marketing, Finance and the C-suite?How much responsibility do current Field Service Leaders have for promoting the

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00:40:34

Developing relationships with customers

The Field Engineer ·

2026/05/28

'Field Service Engineers are the eyes, the ears, and brains of the organization'.People in the field see the customers' challenges, and experience how the problems are impacting them.Service Engineers give sales people insights into the customers experience and level of satisfaction with the company's products.In the latest Podcast from The Field Engineer YouTube Channel Paul Camidge, Vikram Bhasker, and Charlie Apps offer insights into how companies can develop top quality relationships with

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00:52:35

Service Revenue, Contracts, and Service Level Agreements

The Field Engineer ·

2026/05/15

Service Revenue, Contracts, and Service Level Agreements is the topic for our latest roundtable discussion on The Field Engineer Podcast. Thanks to Maurizio De Poli for suggesting the topic, Bruce Breeden, Charlie Apps, Jerome Varvaro, Vikram Bhasker and Guy Eid for the great discussion, with a special thank you to Guy for moderating the discussion. Guy Eid is Customer Support Manager for Systemex Automation in CanadaCharlie Apps is a MedTech Consultant and former Global Technical Support Manager

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00:16:37

Carmen Le and Kris Kelly from Advanced Test Equipment...

The Field Engineer ·

2026/05/01

Carmen Le and Kris Kelly from Advanced Test Equipment Corp ATEC, discuss their Enterprise Page on The Field Engineer community website. https://thefieldengineer.com/groups/atec-rental-test-equipment/In ATEC's own words,"Advanced Test Equipment Corp. (ATEC) rents test equipment for compliance certification across a variety of industries. Every day we help businesses around the world test the products that consumers buy and use.We are primarily a rental company with select sales

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00:21:09

Meet Mercy Ships' Biomedical Services Manager Simon Bor

The Field Engineer ·

2026/04/22

The Field Engineer meets Mercy Ships' Biomedical Services Manager Simon Bor.'As a healthcare professional, I am passionate about improving patient safety and optimizing processes and systems to make care more efficient and cost-effective. I believe that good ideas are only valuable when they are actually put into practice; therefore, I am dedicated to implementing changes in healthcare.With a degree in Healthcare Technology from the Rotterdam University of Applied Sciences and my experience

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00:29:46

Vikram Bhasker discusses his work in Systems,...

The Field Engineer ·

2026/04/16

The Field Engineer Podcast today released an interview with Vikram Bhasker hosted by Guy Eid. Vikram Bhasker discusses his career journey, and his evolution into Service Architecture for Complex Systems. Helping Service organizations to Align their Operations, Risk, Performance, and Outcomes. In Vikram's own words, 'I work on how systems actually deliver outcomes. Not how they’re intended to. Not how they’re described. But how they perform under real conditions. Most organizations focus on

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00:23:06

Discussing how The Field Engineer Community is...

The Field Engineer ·

2026/04/09

The Field Engineer community Founder, Tim Robertson, Community Manager, Caroline Gregory, advisers Charlie Apps and Guy Eid, discuss the work and impact of The Field Engineer Community, across the world.Discussing how The Field Engineer Community is building personal and professional bridges globallyWe are happy to share a discussion between our volunteers Charlie Apps, Guy Eid, our Community Manager Caroline Gregory, and Community Founder Tim Robertson.Have a watch and hear our discussion about how

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64 results

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