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PODCAST

The Daily Standup

Lifetime Value Media

Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We"re publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just

business careers

All Episodes

13:58

Stockholm syndrome | Jonathon Garcia

The Daily Standup ·

2025/07/03

Episode 280: Jonathon Garcia debunks Dillon's fears about everyone's new favorite term: "fractional."⏱️ Timestamps:00:00:00 - Intro00:02:08 - The future is fractional 00:02:53 - Balancing senior and entry roles 00:03:39 - Remote work revolution 00:04:59 - Cautious optimism or concern 00:06:02 - Hiring for outcomes, not people 00:08:03 - Fractional work's social contract 00:11:34 - Planning the next discussion 📺 Lifetime Value: Your Destination for GTM contentWebsite:

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13:18

Scaling engagement | Amanda Hershberger

The Daily Standup ·

2025/07/02

Episode 278: Amanda Hershberger is building something from the ground up.⏱️ Timestamps:00:00:00 - Intro00:01:19 - Building Agent Fire00:01:55 - Webinars for scrappy startups00:03:05 - Structuring webinars effectively00:04:08 - Engaging through webinars00:05:14 - Growing webinar attendance00:06:35 - Rob’s prerecorded webinar mishap00:09:23 - Tailoring learning for real estate agents00:10:21 - Repurposing webinar content📺 Lifetime Value: Your Destination for GTM contentWebsite:

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12:38

Authority & discipline | Mike Lemire

The Daily Standup ·

2025/07/01

Episode 278: Mike Lemire laments the rock and the hard place CS leaders have historically been put in.⏱️ Timestamps:00:00:00 - Intro00:02:49 - The CS leadership trap00:03:19 - Head of CS: A limbo role00:04:26 - Titles and their implications00:06:10 - Personal stories: Climbing the ladder00:07:50 - Challenges in career pathing00:08:34 - The hall monitor analogy00:09:13 - Why CS isn't valued00:10:28 - Unpacking the title resistance📺 Lifetime Value: Your Destination for GTM contentWebsite:

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23:22

FROM THE HOTLINE: What digital CS means nowadays |...

The Daily Standup ·

2025/07/01

What does digital CS mean nowadays?Kristi and Stino dispel the myth that digital CS means...just send more emails.⏱️ Timestamps:00:00:00 - Intro00:01:20 - Digital CS and playbook fatigue00:04:42 - Why self-service feels like a chore00:07:34 - Diagnosing drop-offs in the funnel00:10:50 - Asking customers what they want00:12:00 - Attention spans and short-form wins00:14:13 - Celebrating small customer milestones00:15:31 - When data isn't delivering outcomes00:17:09 - Using AI to analyze anonymized

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16:05

Reaching across the aisle | Ricardo Araujo

The Daily Standup ·

2025/06/30

Episode 277: Ricardo Araujo knows where to find the good feedback.⏱️ Timestamps:00:00:00 - Intro00:01:35 - Thoughts on customer success00:02:57 - Everyone's job vs. nobody's job00:04:28 - Reading public reviews00:06:56 - Expanding customer engagement00:07:18 - Sales team learning by visiting00:10:15 - Importance of customer proximity00:12:46 - Building product feedback loops📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the

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16:09

Hell yeah brother | Ep. 276

The Daily Standup ·

2025/06/27

Episode 276: Rob, JP, and Dillon discuss effective pulse checks with your customers.⏱️ Timestamps:00:00:00 - Intro00:01:24 - Quick pulse check insights00:02:39 - Creative feedback techniques00:03:34 - Building trust with questions00:05:38 - Timing is everything00:07:15 - The QBR question dilemma00:12:04 - Measuring customer happiness00:13:27 - Wrapping up📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn:

en

16:44

Under the gun | Chad Horenfeldt

The Daily Standup ·

2025/06/26

Episode 275: Chad Horenfeldt knows CSMs are seeing more pressure than ever.⏱️ Timestamps:00:00:00 - Intro00:01:30 - A book in the making00:02:52 - Under pressure00:06:08 - Strategic CSMs00:07:25 - Navigating workplace dynamics00:10:22 - Defining strategy00:14:22 - Action speaks louder00:15:51 - Moving forward📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn:

en

13:45

Downward spiral | Bob London

The Daily Standup ·

2025/06/25

Episode 274: The usually affable Bob London has got a bone to pick.⏱️ Timestamps:00:00:00 - Intro00:02:05 - Airport AMAs and LinkedIn tales00:03:03 - LinkedIn parody and engagement00:05:31 - Bob's satirical posts00:06:42 - Social media madness00:08:01 - Social personas vs. reality00:10:24 - Comedy and authenticity00:12:27 - The power of choice and control📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn:

en

16:02

Tighten the loop | Monica Stewart

The Daily Standup ·

2025/06/24

Episode 273: Monica Stewart wants to know how we get to value sooner.⏱️ Timestamps:00:00:00 - Intro00:01:31 - The big question on customer success00:01:48 - Vendor mishaps and lessons learned00:05:27 - Why traditional sprints fail00:07:04 - Rob's show and tell inspiration00:08:33 - The power of focused sprints00:11:03 - Internal dysfunction challenges00:12:21 - Positivity and customer engagement📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect

en

14:14

Recharge the batteries | Laura Kightlinger

The Daily Standup ·

2025/06/23

Episode 272: Laura Kightlinger is on a journey to find the balance.⏱️ Timestamps:00:00:00 - Intro00:02:01 - The focus struggle in CS00:02:38 - AI's role in modern efficiency00:03:54 - Time management and side projects00:06:20 - The exhaustion of context switching00:07:24 - Meditation and resisting distraction00:11:18 - Finding balance in a noisy world00:13:05 - Wrapping up the conversation📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with

en

48:29

What makes us human | Jeff Moss

The Daily Standup ·

2025/06/20

Episode 271: Jeff Moss returns to chat the rapid evolution of AI in the workplace.⏱️ Timestamps:00:00:00 - Legal automation and AI's impact 00:00:30 - Meet the standup team 00:01:17 - Jeff's journey in customer success 00:02:17 - The perfect haircut experience 00:03:11 - AI: Savior or just a tool? 00:05:35 - Education's AI curriculum 00:06:14 - Gaps and challenges in AI 00:12:12 - Responsibility in the AI era 00:28:01 - Future skills and AI's evolution 00:37:32 - Philosophy, reasoning, and

en

12:24

Be yourself on purpose | Andrea Wojnicki

The Daily Standup ·

2025/06/19

Episode 270: Andrea Wojnicki wants you to double down on your unique strengths.⏱️ Timestamps:00:00:00 - Intro00:02:02 - The power of personal branding00:03:28 - Foundation of professional growth00:03:47 - JP's LinkedIn journey00:05:46 - Two-step branding process00:07:58 - Communication before clarity00:09:00 - Aspirations in personal branding00:10:50 - Final thoughts and takeaways📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the

en

13:48

Where do we go from here? | Therese Mucherie

The Daily Standup ·

2025/06/18

Episode 269: Therese Mucherie is looking to the future.⏱️ Timestamps:00:00:00 - Intro00:02:18 - Evolution of customer success00:04:41 - Rethinking KPIs in CS00:06:00 - AI's role in personalizing service00:07:41 - Commercial vs non-commercial debate00:09:35 - Everyone's selling, but how?00:10:41 - Global perspectives on SaaS00:11:46 - Cultural nuances in business📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn:

en

15:55

Shift from sales | Noble Todd

The Daily Standup ·

2025/06/17

Episode 268: Noble Todd describes how he made the leap from sales to customer success.⏱️ Timestamps:00:00:00 - Intro00:02:07 - What’s on Noble's mind about CS00:03:01 - Transitioning from sales to CS00:04:17 - JP's tips for CS success00:08:24 - The challenge of landing a CS role00:09:56 - Rob's unexpected sales journey00:12:48 - Rob’s value model of expansion selling00:13:48 - Noble's thoughts on discovery and solutions📺 Lifetime Value: Your Destination for GTM contentWebsite:

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22:28

FROM THE HOTLINE: Don't lose that personal touch!

The Daily Standup ·

2025/06/17

When total and complete automation is within reach, do you let it take over?Kristi and Stino share their thoughts on what makes customer success...customer success.⏱️ Timestamps:00:00:00 - Botox and burnout in CS00:03:24 - Personalization vs. product-led growth00:04:03 - Losing the human touch in PLG00:06:07 - Segmentation and scalable white glove00:07:37 - Using product data for personalization00:09:07 - Internal workflows vs. customer behavior00:10:47 - Low-budget ways to personalize

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14:31

Leadership green flags | Laura Condy

The Daily Standup ·

2025/06/16

Episode 267: Laura Condy returns to the show to play a little game.⏱️ Timestamps:00:00:00 - Intro00:02:24 - Traits in CS leadership00:03:30 - Green flags in leaders00:05:50 - The value of humility00:06:46 - Realistic goals over lofty dreams00:09:00 - Astrology and work life00:11:08 - Rule number six revealed00:11:41 - The power of taking PTO00:12:48 - The ulterior motive unveiled📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the

en

13:35

Grown folks' business | Ep. 266

The Daily Standup ·

2025/06/13

Episode 266: In a new era of work, have the boundaries within it changed?⏱️ Timestamps:00:00:00 - Intro00:01:16 - The awkward Reddit post00:02:10 - Anodyne responses explored00:03:15 - Romantic intentions revealed00:04:59 - Navigating workplace boundaries00:06:54 - Remote work relationships00:07:33 - Dynamics and drama at the office00:08:54 - Power dynamics and misreads00:11:28 - Risky business of office romance📺 Lifetime Value: Your Destination for GTM contentWebsite:

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12:55

See the unicorn, be the unicorn | Ezra Zimbler

The Daily Standup ·

2025/06/12

Episode 265: Ezra Zimbler worked at LinkedIn for over ten years, and now he's his advice on how to harness it.⏱️ Timestamps:00:00:00 - Intro00:02:15 - The good and bad of LinkedIn communities00:03:17 - The art of self-quoting00:04:01 - LinkedIn for job seekers00:07:54 - Authenticity on LinkedIn00:09:25 - Defining authenticity00:10:28 - LinkedIn's vision revealed00:11:29 - The algorithm's riddle solved📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝

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15:18

Confident customer conversations | Karin Dgana

The Daily Standup ·

2025/06/11

Episode 264: Karin Dgana shares the roadmap for non-managerial customer success.⏱️ Timestamps:00:00:00 - Intro00:01:28 - Motivation behind Intelligent Success00:02:40 - Building a CS career beyond leadership00:03:44 - Navigating leadership possibilities00:06:25 - Path to independence in CS roles00:08:08 - Staying motivated amid change00:10:33 - Solving big problems as an IC00:12:34 - Mastering the art of saying no📺 Lifetime Value: Your Destination for GTM contentWebsite:

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11:42

$$$ | Akash Sorathia

The Daily Standup ·

2025/06/10

Episode 263: Akash Sorathia is trying to crack the code on the new revenue mindset.⏱️ Timestamps:00:00:00 - Intro00:02:20 - Revenue-driven mindset shift00:02:50 - Misalignment and clear roles00:04:12 - Building a hungry CS team00:05:22 - Relationship selling mastery00:06:07 - Goal-oriented CS approach00:08:39 - Structuring for CS success00:09:15 - Say no to spiffs📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn:

en

342 results

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