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PODCAST

Bytes and Banter

Produced by PodTechs

Are you an Information Technology professional? Do you work in the IT industry? This podcast is for you. Bytes and Banter is hosted by HDI Local Chapters.

technology careers

All Episodes

00:53:33

Say Yes and See What Happens: Sarah Caminiti’s CX...

Bytes and Banter ·

2025/12/17

Discover how to reclaim your professional narrative and lead with genuine intention in a rapidly shifting tech landscape. In this episode, Rocky McGuire connects with Sarah Caminiti, Career Strategist and host of The Roundtable, to discuss her unexpected transition from "behind-the-scenes" helper to an influential public voice for ethical leadership and employee empowerment. They dive into: • The "Unplanned" Career Snowball: How a single, detailed community response transformed Sarah's

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00:31:00

It Pays to Know: Landing Your Dream Job or Dream Hire...

Bytes and Banter ·

2025/11/19

Unlock the insights you need to land your dream job—or your next great hire—in 2026.In this episode, Rocky sits down with Cassandra Benner, Branch Director at Robert Half, to break down the brand-new Robert Half Salary Guide and what it reveals about hiring trends, high-demand roles, and how both candidates and employers can stay competitive in a rapidly evolving market. They dive into: • The most in-demand roles across AI, data, and emerging tech • Why job titles vary—and why job

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00:49:27

Why CX Complexity Is Exploding (and What to Do About It)

Bytes and Banter ·

2025/10/23

Contact centers are more complex than ever—AI, cloud platforms, and remote work have created a perfect storm for customer experience leaders. In this episode, Luke Jamieson, CX evangelist and host of 2020Ish, joins us to unpack the collision of technology and experience.Luke shares how CX observability can reveal the upstream technical issues that silently erode trust, introduces the “10 by 10 rule” for agent burnout, and makes the case for a universal CX risk score to help IT and CX

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00:30:45

The Hidden Half of Tech: Rina Brahmbhatt on IT...

Bytes and Banter ·

2025/09/17

What does it take to build a career in IT service management? For Rina Brahmbhatt, the journey began behind the counter at a post office in the UK and has grown into a global career as a consultant, trainer, and now author. In this conversation, she shares the twists and turns of her career path, the lessons she’s learned along the way, and what inspired her to write her upcoming book The ITSM Playbook®: Build a Future-Proof Tech Career in IT Service Management.Rina opens up about her

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00:35:13

The Great Hesitation: Navigating Today’s Tech Job Market

Bytes and Banter ·

2025/08/21

Our first repeat guest! Thomas Vick, Senior Regional Director at Robert Half, returns to Bytes and Banter with fresh insights on the tech job market and how companies can unlock the talent they already have. We explore the lingering effects of the Great Resignation, why employers and candidates remain cautious, and which skills—like data security and AI expertise—are most in demand.Thomas shares how AI is reshaping roles, including the rise of governance and compliance positions in

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00:32:20

Letters to Our Younger Selves – Advice from 24 Tech...

Bytes and Banter ·

2025/08/06

What would you tell your younger self at the start of your tech journey?In this special 25th episode of Bytes and Banter, we reflect on the most powerful lessons shared across our first 24 episodes. From embracing failure to choosing the harder path, our past guests open up about the advice they wish they’d received earlier in life. Whether it’s learning to ask for what you need, trusting your instincts, or letting go of limiting beliefs, this episode is full of real talk on growth,

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00:46:03

Beyond Tickets: Creating Meaningful IT Experiences

Bytes and Banter ·

2025/07/23

In this episode of Bytes and Banter, Matt Beran joins us to talk about rethinking IT service management through a more human-centered, experimental lens. From his early days as a farm kid in Minnesota to becoming a consultant and podcast host, Matt shares why he chose service design over tech leadership—and why solving unique problems still excites him.We dive into the emotional side of tech support, the limitations of surveys, and the real potential of AI in service management. Plus, Matt

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00:28:28

Energizing Tech Teams with Real Talk on Burnout,...

Bytes and Banter ·

2025/07/09

In this episode of Bytes and Banter, Phil Gerbyshak joins us to talk about burnout, authenticity, and building a human-centered career in tech. From his early days as a book-loving teacher at heart to becoming a coach, speaker, and advocate for tech professionals, Phil shares lessons learned about navigating career pivots, recognizing burnout, and finding energy through self-reflection and connection.We explore what it really means to lead with empathy, how to deepen professional

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00:22:56

Solving Tech Challenges with the Right Talent

Bytes and Banter ·

2025/06/25

In this episode of Bytes & Banter, we talk with Matt Deneroff, Vice President and Market Director at Robert Half, about one of today’s most pressing tech challenges: finding and developing the right talent. Drawing from Robert Half’s Building Future-Forward Tech Teams report, Matt shares insights on closing skills gaps, navigating AI and cybersecurity demands, and responding to the surge in ERP needs.We dive into workforce strategies like refining job descriptions, upskilling, flexible

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00:50:26

Beyond Silos: Authentic Leadership in the Age of AI

Bytes and Banter ·

2025/06/11

In this episode of Bytes and Banter, Sarah Nicastro joins us to explore what authentic leadership looks like in an AI-driven world. From her unexpected journey into field service to becoming a principal evangelist at IFS, Sarah shares how the industry has evolved—from cost center to strategic asset—and what that means for leaders today. We talk curiosity, change leadership, and how to create cultures that truly value people. Plus, why staying neutral on AI is key to driving innovation without

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00:47:20

Five Quick Fixes That Will Make Your Knowledgebase...

Bytes and Banter ·

2025/04/30

In this episode of Bytes and Banter, writing expert Leslie O’Flahavan joins us to unpack why great writing is one of the most powerful—and overlooked—tools in tech support. From simple word swaps to game-changing formatting tips, Leslie shares practical ways support teams can write knowledge base content that’s clear, useful, and ready for both humans and AI. If you want your support docs to drive better self-service, reduce ticket volume, and actually help people solve problems—this one’s for

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00:56:22

Workplace Harmony: Nurturing Community Through IT and CX

Bytes and Banter ·

2025/04/16

In this episode of Bytes and Banter, Nate Brown—Head of Education and Enablement at Metric Sherpa and co-founder of CX Accelerator—joins us to explore what it really takes to build a thriving workplace culture.From selling postage meters to leading CX transformations, Nate reflects on the mentors, lessons, and frameworks that shaped his journey. At the center of the conversation is the idea of the "servant challenger": a leadership mindset that blends empathy with bold action to drive

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00:49:43

The #1 Skill Set of the Future: It's not AI...it's...

Bytes and Banter ·

2025/03/26

Jo McRell is the author of "Making Work Work for You" and an innovative employee experience strategist. She’s helped organizations like Google, Intuit, Meta and Gusto better empower their employees. Through her work and the AI ERA Community she co-founded, Jo equips employees and leaders with the tools to navigate disruptions in employee culture, tech, and work models so they can thrive in the future of

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00:22:14

Demand for Skilled Talent: Overcoming the Skills Gap...

Bytes and Banter ·

2025/03/13

In this episode, we explore the growing tech skills gap and how it creates both challenges and opportunities for organizations and professionals. With high demand for expertise in AI, machine learning, cybersecurity, and cloud technologies, companies are facing barriers like tech debt and skill shortages. We’ll discuss how in-demand skills can help professionals stand out, while tech leaders navigate priorities like AI governance, security, and modernization. Plus, we’ll highlight the

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00:21:14

Go Behind the Curtain of Bytes and Banter!

Bytes and Banter ·

2025/03/03

Ever wondered what it takes to bring a tech podcast to life? In Episode 16, we pull back the curtain for an exclusive interview with the producers of Bytes and Banter! Get a behind-the-scenes look at the vision, challenges, and magic that make each episode happen.HDI Local Chapters, a non-profit volunteer organization, is committed to empowering the tech community through knowledge and innovation. Join us as we explore the journey of building a platform for thought-provoking conversations

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00:46:04

The Cybersecurity Shift: Transforming Customer...

Bytes and Banter ·

2025/02/12

Kevin Apolinario is an experienced IT professional with over 12 years of customer service experience and eight years in IT support and system administration. Specializing in cybersecurity and blue team tools such as Microsoft Defender and Microsoft Sentinel, he serves as an Information Technology Security Specialist at Ollion, where he focuses on deploying endpoint security solutions and managing identity and access controls. His expertise also includes implementing antivirus solutions and

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00:50:01

Convergence: Bridging Two Worlds with Experience...

Bytes and Banter ·

2025/01/29

Doug Rabold, North America XLA Institute Evangelist and long-time Disney enthusiast, discusses his career pivot from Sales to IT and how experience management is reshaping IT Service Management. He shares insights on shifting Service Desks from reactive to proactive support, delivering exceptional experiences, and the growing impact of XLAs in North America. Doug also previews the future of experience management and its role in elevating IT leadership in 2025.XLA Institute

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00:37:53

Rebooting Leadership: Preventing Burnout and...

Bytes and Banter ·

2025/01/16

Lisa Duerre is the CEO & Co-Founder of RLD Group, a Collective of Leadership Development Coaching and Consulting Experts helping Tech Companies take culture transformation out of the clouds, banish burnout, and drive bottom-line results by co-creating Strengths-Based Leadership Development Solutions.RLD Group is a WBENC Certified (WBE, WSOB) Leadership Consulting Firm with expertise in HR strategy and organizational design, developing leadership pipelines, talent retention, burnout

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00:46:10

Ramen or Rent? Fueling a Career You’ll Never Regret

Bytes and Banter ·

2024/12/05

Visit Splashtop Website - https://www.splashtop.com/home Stephen Ng is an accomplished professional with extensive experience in building and leading high-performing organizations across Service Delivery, Support, Call Centers, Technical Support Escalations, and Critical Account Management. He has a strong background in managing technical support operations domestically and internationally, leveraging existing resources and driving transformative changes to reduce costs, enhance revenue,

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00:32:03

A Look Inside the Salary Guide: 2025 Hiring and...

Bytes and Banter ·

2024/11/16

In episode 11, Nicole Sims from Robert Half helps us unpack the 2025 Salary Guide and the latest trends shaping the tech industry. We discuss the “Great Stay” phenomenon, strategies employers use to attract and retain talent, and the growing demand for skills like AI, machine learning, and cybersecurity. Nicole highlights the value of upskilling, flexible staffing solutions, and timely hiring decisions to address skill gaps. She also shares insights from the Robert Half eBook, “Building

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31 results

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