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PODCAST

Creative Shop Talk with Wendy Batten

Wendy Batten, Creative Retail Mentor

How do I attract more customers to my store? How do I get more sales? How do I book out my shop"s events and workshops? How do I do retail marketing and social media for my store? These are the questions that creative retail business owners ask Wendy Batten, creative retail coach and mentor. Wendy works with creative shop owners all over the world and with industry leaders. Her speciality is working with creative retailers to get control over their brick and mortars to avoid burnout and overwhelm

business management

All Episodes

22:55

295. Staying, Selling, or Stepping Back: A Thoughtful...

Creative Shop Talk with Wendy Batten ·

2026/02/09

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Episode Overview In this episode, I'm addressing a question that comes up often at the beginning of the year for many retailers, after the hustle and bustle of Q4 ends and we naturally start reflecting on what we want next. I'm talking directly to shop owners who are quietly wondering if it's time to make a big change in their role in their retail business: whether that looks like taking some things off your plate or

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22:19

294. The Rise of Analog Wellness and Why...

Creative Shop Talk with Wendy Batten ·

2026/02/02

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Episode Overview There is a retail trend I'm seeing that is growing across independent retail shops worldwide and I'm sharing all about it in this episode. Let's talk about analog wellness. So what exactly is it? I'm diving into just that in this episode: what it is; how customers are craving slower, more human experiences and how brick-and-mortar retailers are uniquely positioned to meet that need. I'll explain why this

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26:13

293. The Difference Between 'Nice' and 'Kind' in...

Creative Shop Talk with Wendy Batten ·

2026/01/26

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Episode Overview Many shop owners lead with good intentions, but being nice instead of kind can quietly create resentment, burnout, and instability in a retail business. In this episode, I'm exploring a distinction that quietly shapes many retail businesses: the difference between being nice and being kind. While niceness can feel good in the moment, it often leads to avoidance, resentment, and exhaustion over time. Kind

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27:16

292. The Real Starting Point for Building a...

Creative Shop Talk with Wendy Batten ·

2026/01/19

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Episode Overview Ever find yourself wondering "Where do I start when I'm juggling multiple priorities in my retail business?" You're not alone. I'm addressing this question that's been asked many times since Episode 290 dropped at the beginning of the year. In this episode, I'll lay out the most important steps to focus on FIRST in order to achieve the success you want this year in your retail business. You'll learn why

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25:23

291. It's Not for Me…Until It Is

Creative Shop Talk with Wendy Batten ·

2026/01/12

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Have you ever dismissed something quickly by thinking, "That's not for me"? I did. Twice on Christmas morning, if we are being honest. And both times, I was wrong. In this episode of the Creative Shop Talk Podcast, I share two very real moments where I resisted things that, in hindsight, were exactly what I needed. Not because I didn't want to grow, but because growth sometimes shows up feeling

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34:19

290. 7 Things to Focus on in 2026 If You Want a...

Creative Shop Talk with Wendy Batten ·

2026/01/05

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: You know that shop down the street that always seems to be doing well? The one that looks calm, confident, and steady while everyone else feels frantic? In this Season 6 kickoff episode of Creative Shop Talk, I'm pulling back the curtain on what's actually happening behind the scenes and sharing my 7 predictions for what independent retailers need to focus on in 2026 if they want a business that lasts

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35:37

289. Become the CEO Your Life May Need in 2026

Creative Shop Talk with Wendy Batten ·

2025/12/01

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Season Five wraps with a heartfelt, honest conversation you don't want to miss. In this final episode of the year, I'm pulling back the curtain and sharing the real-life alignment shifts, boundaries, and mindset resets that shaped my 2025 - and how you can step confidently and intentionally into 2026. If you've ever felt out of sync with your business, overwhelmed by hustle culture, or unsure whether

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30:39

288. Become the CEO Your Retail Business Actually...

Creative Shop Talk with Wendy Batten ·

2025/11/24

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Ready for a truth bomb? Your business can only grow if you do. In this episode of the Creative Shop Talk Podcast, I'm diving deep into what it really takes to step into the CEO identity your retail business needs in 2026 and beyond. From letting go of the "do-it-all shopkeeper" mindset to making braver, clearer decisions rooted in vision rather than fear, this episode is your invitation to level up. I'll

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29:04

287. Design Your Best Retail Year Ever: Stop Drifting...

Creative Shop Talk with Wendy Batten ·

2025/11/17

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Is your business steering your life instead of the other way around? In this episode, I'm reminding creative shop owners that thriving retail doesn't happen by accident – it's designed with purpose. As we wrap up the year and move forward into 2026, I'm sharing my "captain your own ship" approach to intentional business planning. Let me teach you how to stop drifting with the tides of the economy, staff

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23:22

286. 5 Simple Prompts to Help Your Retail Team Sell...

Creative Shop Talk with Wendy Batten ·

2025/11/10

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Let's face it – most shop owners can sell naturally, but teaching your team to do the same without feeling "salesy" can often be tricky. In this episode of the Creative Shop Talk Podcast, I'm sharing five easy, actionable prompts you can teach your staff to boost confidence, build genuine customer connections, and make sales feel natural (not pushy!). These simple, human-centered tools will help your

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26:11

285. Avoiding Retail Burnout: Closing Loops and...

Creative Shop Talk with Wendy Batten ·

2025/11/03

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Are you feeling burnout creep in? Are you just plain tired of making all of the decisions? You're not alone. In this episode, I'm getting honest about burnout, decision fatigue, and what really causes that drained, frazzled feeling. (Hint: it's not just working too much!) Through my own recent experience, I'm sharing how leaning into trusted mentors and peers can reignite clarity, confidence, and

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21:02

284. KISS Retail Overwhelm Goodbye: The Power of...

Creative Shop Talk with Wendy Batten ·

2025/10/27

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Sometimes simple things make the biggest impact - and in this episode, I'm proving it with a story about my "famous" frozen turkey stuffing. Confused yet? Don't be! If you are an independent retailer you are in the right place, I promise! This episode is for retailers who need a refreshing reminder that running a successful shop (and life!) doesn't have to be overcomplicated. The KISS method - Keep It

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24:39

283. Why Your Shop Matters More Than Ever - and How...

Creative Shop Talk with Wendy Batten ·

2025/10/20

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Ever stop mid-holiday hustle in your retail shop and think, “Why am I even doing this? Does this even matter?” This episode dives straight into that question. I’m sharing how meaningful connection - not just transactions - creates the kind of community and joy that keep both you and your customers coming back. You’ll learn how to balance a strong back of house (all the CEO work I talk about!) and a

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35:19

282. Raise Your Standards, Raise Your Results: A Peek...

Creative Shop Talk with Wendy Batten ·

2025/10/13

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Holiday Success Planning Guide is now a standalone masterclass, which means it’s available without an Inner Circle membership! Click HERE to grab it now. You can walk through the sessions at your own pace and rewatch it year after year. Are you ready for more profits this holiday season? I’m hosting a FREE 60 minute Holiday Profits Workshop on October 20 at 1pm EST. Yes, you read that right - it’s free! Get yourself

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28:59

281. 5 Holiday Retail Takeaways: How to Prep for...

Creative Shop Talk with Wendy Batten ·

2025/10/06

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Holiday Success Planning Guide is now a standalone masterclass, which means it’s available without an Inner Circle membership! Click HERE to grab it now. You can walk through the sessions at your own pace and rewatch it year after year. In This Episode: The holidays are coming fast, but with the right plan, chaos doesn’t have to be part of your story. In this episode of the Creative Shop Talk Podcast, I’m recapping the

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28:49

280. Future-Proof Your Holiday Retail: Strategies for...

Creative Shop Talk with Wendy Batten ·

2025/09/29

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ This is where your podcast html will now go Holiday Success Planning Guide is now a standalone masterclass, which means it’s available without an Inner Circle membership! Click HERE to grab it now. You can walk through the sessions at your own pace and rewatch it year after year. In This Episode: The holidays aren’t just about surviving Q4 - they’re about setting yourself up for success in the year ahead. In this

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21:57

279. Two Types of Retail Shop Owners: Which One Are You?

Creative Shop Talk with Wendy Batten ·

2025/09/22

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Two types of shop owners are shaping the future of retail, and knowing which one you are could change everything. In this episode of Creative Shop Talk, I’m diving into the two distinct types of retail shop owners I’ve been noticing and I’m challenging you to decide which one you are. Drawing from my recent trip to Texas, coaching sessions, and mastermind conversations, I’ll share the patterns I’m

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27:13

278. Behind the Counter with Megan Macdonald: How She...

Creative Shop Talk with Wendy Batten ·

2025/09/15

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Ever feel like your shop is running you instead of the other way around? You’re not alone, and today’s guest proves there’s a better way. In this inspiring episode of the Creative Shop Talk Podcast, I’m welcoming Level Up Mastermind member Megan Macdonald, founder of Sandwick Bay Candles. Megan joins me all the way from a small island in Scotland. She’s sharing her journey from making candles at her

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19:26

277. How to Debrief Your Events Like a Pro: The...

Creative Shop Talk with Wendy Batten ·

2025/09/08

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Holiday Success Planning Guide is now a standalone masterclass! Click HERE to grab it now. You can walk through the sessions at your own pace and rewatch it year after year. LAST CHANCE! Want to plan your entire Q4 with me LIVE? Join me and a small group on September 15th and let’s get down to business. Limited seating for this quarterly planning session. In This Episode: Ever wonder what makes an event or promotion

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24:11

276. What Holiday Prep Actually Looks Like (Step by...

Creative Shop Talk with Wendy Batten ·

2025/09/01

With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Holiday Success Planning Guide is now a standalone masterclass! Click HERE to grab it now. You can walk through the sessions at your own pace and rewatch it year after year. Want to plan your entire Q4 with me LIVE? Join me and a small group on September 15th and let’s get down to business. Limited seating for this quarterly planning session. In This Episode: September is here - and for retailers, that means it’s

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198 results

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