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PODCAST

Medical Money Matters with Jill Arena

Who is this podcast for? It"s for you if you: Lay awake at night wondering if your medical practice is doing well financially, or if you are concerned about your insurance contracts or your reimbursement, or if you worry about being embezzled. Do you want a big piece of new equipment, but are not sure it"s a wise purchase, or do you shudder every time a financial question comes up? Join Jill Arena, CEO of Health e Practices and other healthcare industry experts as they demystify the business of

health & fitness medicine

All Episodes

31:14

Playing With Data: A Conversation With Nate Moore

Medical Money Matters with Jill Arena ·

2026/03/17

Send a text Physicians and administrators are drowning in a sea of data, with no real information or business intelligence to work with. EMR's and practice management systems have dashboards galore, but how useful is the information really? Join me for a fast-paced discussion with national data expert Nate Moore of Moore Solutions (https://mooresolutionsinc.com/) as we talk about how physicians and practice leaders can take a different approach. We wander through many topics, such as scheduli...

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13:22

Episode 173: When a Good Office Manager Isn’t Enough...

Medical Money Matters with Jill Arena ·

2026/03/10

Send a text There are few moments in a growing medical practice that feel more uncomfortable than this one. You look around and realize that something isn’t working the way it used to. Day-to-day operations feel harder. Decisions seem slower. Issues keep landing back on the physicians’ desks. And yet, the person at the center of it all—the office manager—has been loyal, hardworking, and instrumental in getting the practice to where it is today. This is where leadership and loyalty collide. To...

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12:50

Episode 172: Growth or Chaos: The Early Warning Signs...

Medical Money Matters with Jill Arena ·

2026/03/03

Send a text There’s a moment that many successful medical practices reach where something feels… off. Volume is up. The practice is growing. On paper, things look good—sometimes even great. And yet, the day-to-day experience feels harder than it used to. Communication takes more effort. Decisions feel heavier. Small issues seem to snowball faster than expected. Instead of growth feeling energizing, it starts to feel exhausting. That’s the moment we’re talking about today. Because growth is su...

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12:29

Episode 171: Cash Flow Tells the Truth: What Your...

Medical Money Matters with Jill Arena ·

2026/02/24

Send a text There are practices that look profitable on paper and still feel constantly on edge. Payroll clears, but just barely. Distributions feel risky. Hiring decisions get delayed. Big expenses create anxiety instead of confidence. And despite doing “well,” leadership always feels like they’re waiting for the other shoe to drop. That feeling usually has nothing to do with profit. It has everything to do with cash flow. Cash flow tells the truth in a way no other financial statement does....

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14:10

Episode 170: From Busy to Sustainable: The Numbers...

Medical Money Matters with Jill Arena ·

2026/02/17

Send a text “Busy” is one of the most dangerous words in medicine. It sounds positive. Reassuring, even. When a practice is busy, it feels productive. Schedules are full. Phones are ringing. The waiting room is packed. From the outside—and often from the inside—it looks like success. But over the years, we’ve seen something very different play out behind the scenes. Some of the busiest practices we work with are also the most fragile. Margins are thin. Physicians are exhausted. Cash flow feel...

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14:09

Episode 169: The Hidden Levers of Profitability: 5...

Medical Money Matters with Jill Arena ·

2026/02/10

Send a text If you talk to most physicians about their practices, you’ll hear a familiar refrain. “We’re busy.” “Our schedules are full.” “We’re seeing more patients than ever.” And yet, in the very next breath, many of those same practices will say something else that feels contradictory. “Margins feel tight.” “Cash flow is unpredictable.” “It doesn’t feel like the numbers reflect how hard we’re working.” That disconnect is where today’s conversation begins. Because truly profitable practice...

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15:40

Episode 168: Buying Back Your Autonomy: When—and...

Medical Money Matters with Jill Arena ·

2026/02/03

Send us a text There was a time when hospital or large group employment felt like the safe choice. Predictable income. Built-in infrastructure. Someone else worrying about staffing, compliance, billing, and contracts. For many physicians, it felt like a reasonable trade—give up some control in exchange for stability. But over the past several years, something has shifted. More and more physicians are realizing that while hospital or large group employment may reduce certain risks, it often in...

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14:00

Episode 167: The Seven Metrics That Predict Your...

Medical Money Matters with Jill Arena ·

2026/01/27

Send us a text Today we’re diving into a topic that separates thriving practices from those that drift — the key metrics that don’t just describe your practice, but actually predict its future. If you’ve ever felt like your practice is reactive rather than proactive, this episode is for you. You might be tracking revenue and visit volume, but unless you’re watching the right signals — the ones that truly forecast performance — you’re flying blind. By the end of today’s show, you’ll know the 7...

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14:36

Episode 166: Forget Resolutions—Step Boldly Into the...

Medical Money Matters with Jill Arena ·

2026/01/20

Send us a text The calendar flipped, and now every private practice has a choice—coast into the new year, or step boldly into it with a plan. 2026 is already shaping up to be a big year for healthcare. From financial tightening and operational pivots to compliance shifts and new technologies, there’s no shortage of challenges—or opportunities. And the practices that prepare now, that move with clarity and intention, are the ones that will stay strong, stay independent, and thrive. This episod...

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18:30

Episode 165: From Hidden Rates to Contract...

Medical Money Matters with Jill Arena ·

2026/01/13

Send us a text Negotiated payer rates are public… sort of. For decades, some of the most important numbers in healthcare lived behind locked doors. The actual negotiated rates between payers and providers—the numbers that determine whether a practice thrives, survives, or quietly bleeds margin—were treated like trade secrets. You were expected to negotiate them, manage against them, and forecast your future with only partial visibility. (Which may also be referred to as guessing.) And now, su...

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12:08

Episode 164: Is Your New Year's Resolution to Get...

Medical Money Matters with Jill Arena ·

2026/01/06

Send us a text New year, new goals… but how many of us actually prioritize professional development as a resolution? Most people jump into January thinking about eating better, working out more, maybe saving some money or getting more sleep. And those are all important. But here’s something that often gets left off the list—and it might be the most important investment you can make: developing yourself as a leader, and investing in the growth of your team. If that hasn’t made it onto your lis...

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17:41

Episode 163: Thought Experiments: Your Practice’s...

Medical Money Matters with Jill Arena ·

2025/12/30

Send us a text What if your next big change wasn’t executed on day one… but first asked as a simple question: “What would happen if we did this?” What if you stopped offering walk‑in appointments for two weeks, or changed your scheduling template entirely, or removed all paper forms—and saw what surfaced? That kind of question is the heart of a thought experiment—a structured “what if?” scenario that lets leadership explore change without diving straight into full implementation. In a sector ...

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18:19

Episode 162: Denied and Forgotten: How Medical Claim...

Medical Money Matters with Jill Arena ·

2025/12/23

Send us a text Imagine this: You see a patient, perform the exam, document the care, your staff submits the claim—to all appearances everything looks right. But then the claim comes back denied. The team may shrug, file it away, mark it unresolved. And the revenue disappears. What you delivered—the service, the documentation, the provider expertise—is lost financially. And more often than you think, this is happening silently. And this is in addition to the money you’re losing on adjustments,...

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17:11

Episode 161: Adjustments: How You’re Losing Real...

Medical Money Matters with Jill Arena ·

2025/12/16

Send us a text Imagine this: you see a patient, orders the labs, do the follow‑up, navigate the complexity, chart the visit, and deliver the care. The work is done. Then someone in the billing department closes the claim with a single click, marking it as “adjusted off.” You never see the revenue. You might not even know it was written off. That’s a dollar (or many dollars) you earned but never realized—and it happens way more often than you think. Today we’re going to pull back the curtain o...

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15:36

Episode 160: If You’re Not Using AI on a Daily Basis,...

Medical Money Matters with Jill Arena ·

2025/12/09

Send us a text Groups that adopt AI thoughtfully will outpace those who don’t—faster than most people realize. That’s the bottom line. AI isn’t some futuristic buzzword anymore. It’s here, it’s already changing how practices operate, and it’s moving fast. Medical groups that learn how to integrate AI into their daily routines—clinically, operationally, administratively, financially—will be more efficient, more scalable, and frankly, more competitive than those who wait and see. If you’re pict...

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13:51

Episode 159: The Gender Gap in Medical Group...

Medical Money Matters with Jill Arena ·

2025/12/02

Send us a text In a sector where women make up the majority of the workforce, why are women still under-represented in the seats of power in medical groups? That’s the question we’re digging into today. Because while it’s no secret that healthcare has long depended on the contributions of women—as physicians, nurses, administrators, and operational leaders—the top roles still tend to skew male. And when you take a close look at medical groups, especially larger ones, the imbalance becomes eve...

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18:08

Episode 158: Before You Cut Costs, Fix This: The 5...

Medical Money Matters with Jill Arena ·

2025/11/25

Send us a text If you’re running a medical practice in 2025, chances are—without even realizing it—you’re leaving real money on the table. And I don’t mean pennies—I mean tens or even hundreds of thousands or millions of dollars a year. Here’s the thing: most practices aren’t bleeding cash from one major hole. They’re leaking it quietly, invisibly, in ways that seem small until they snowball. A missed code here. A denied claim that never got appealed. A payer contract that hasn’t been touched...

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13:28

Episode 157: Celebrating Season 4: 10,000 Downloads,...

Medical Money Matters with Jill Arena ·

2025/11/18

Send us a text We’re kicking off Season 4 of the Medical Money Matters Podcast, and we’re celebrating something big. Over 10,000 downloads. Listeners tuning in from nearly 1,000 cities across the country—and even internationally. And we’re entering our fourth year of episodes. Honestly, that number still stuns me a little. When we launched this podcast, our goal was simple: to help physicians and practice leaders navigate the business of medicine without losing sight of why they went into med...

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16:40

Episode 156: Who’s Really in Charge of Your Money In?...

Medical Money Matters with Jill Arena ·

2025/11/11

Send us a text What if I told you that in most medical groups, the person in charge of your financial health might not fully understand half of your revenue? It sounds dramatic, but it’s true. In countless physician practices and medical groups across the country, the CFO—the Chief Financial Officer—is responsible for the organization’s entire financial picture… except when it comes to revenue cycle. That part? That’s usually considered operations. Or billing. Or someone else’s responsibility...

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17:08

Episode 155: G2211 Is Your Friend: Stop Leaving Money...

Medical Money Matters with Jill Arena ·

2025/11/04

Send us a text There’s a CPT code out there that’s worth about $16 to $20 per visit… and most of you are ignoring it. It’s been right in front of us, since early 2024, and yet week after week, we watch practices leave thousands—sometimes hundreds of thousands of dollars—on the table. The code is G2211. And if you haven’t heard of it—or haven’t trained your teams to take it seriously—you’re not just missing a code. You’re missing a mindset shift. Today, we’re going to unpack what G2211 is, how...

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