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PODCAST

The Human Connection Podcast

Is your business’s growth stalled? Employee churn eating into your profits? Struggling with customer retention?You need stronger connections.Every Tuesday and Thursday, connect with an expert who’s sharing actionable advice for building stronger relationships with your customers, clients, and stakeholders. Hosted by Karl Pontau, a storytelling super-connector, content system strategist, and survivor of two childhood brain tumors, this podcast’s mission is to fix the underlying cause of workplace and

business management

All Episodes

22:35

Your Customers Don't Want More AI—They Want to Be...

The Human Connection Podcast ·

2025/10/30

"Just throwing more AI at people doesn't solve anything. You really need to know what your customers really want and need and what is meaningful to them." — Donna WeberIn this insightful episode, host Karl Ponto sits down with Donna Weber, the world's leading expert in customer onboarding and value realization. Their conversation cuts through the AI hype to reveal a fundamental truth: successful businesses win by deeply understanding their customers, not by chasing the latest tech trends.Donna

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20:44

Build Stronger Customer Relationships Through Smarter...

The Human Connection Podcast ·

2025/10/29

"You can't manage what you can't measure."In this episode, Karl Pontau sits down with Borja Cuan, a performance marketing veteran with 26 years of experience helping companies turn data into deeper customer relationships. Borja shares how focusing on the fundamentals—proper tracking, optimized landing pages, and the right metrics—can transform a business's entire approach to customer acquisition.Discover why vanity metrics are holding you back, how a $100 million commercial cleaning company was

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21:09

Stop Sounding Like a Robot: Authentic Leadership...

The Human Connection Podcast ·

2025/10/28

"A stat is like a hot dog. Pretty plain, pretty straightforward. But when you take that stat and put a little sauce and stuff on top, there you have a meal. Now you have something that's memorable." - Helen JonsenJoin host Karl Pontau for an engaging conversation with communications strategist and media executive Helen Jonsen about the art of authentic storytelling in business.Helen shares why leaders need to ditch the robotic "prepared remarks" mindset and instead develop "signature remarks" -

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22:45

Stop Replacing Humans, Start Augmenting Teams with...

The Human Connection Podcast ·

2025/10/23

"This idea of melding both AI and humans together is really where I think we're starting to settle out and we're starting to see this promise of augmented teams really come to fruition." — Samantha AndersonReady to stop the AI hype train and start using it the right way? 🚀In this episode, Karl sits down with Samantha Anderson, CEO and co-founder of Origin 63, to talk about the sweet spot between automation and authentic human connection. After a decade of HubSpot expertise and helping 550+ teams

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21:37

Beyond Busy: Creating Conditions for Flow and...

The Human Connection Podcast ·

2025/10/22

"When you run together, you run further, you run faster, and you're more accountable."Ever wonder why your best ideas don't come from staring at a screen during back-to-back Zoom calls? Steven Puri, founder of a flow state app and former film executive at DreamWorks, Fox, and Sony, breaks down the science behind deep work and why location matters less than you think.In this episode, Steven shares insights from his unique journey—bridging Hollywood studios and tech startups—to reveal what truly

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21:30

The 99% Rule: How Great Ideas Are Built on Other...

The Human Connection Podcast ·

2025/10/21

"Throughout the course of human history, 99% of all new ideas have been based on someone else's thinking or something someone's found in nature." - Alan GregermanWhat if knowing less about something could actually make you more innovative? In this eye-opening conversation, innovation expert Alan Gregerman challenges the conventional wisdom that expertise is the key to breakthrough thinking.Alan shares why hiring people who think differently matters more than hiring for specific skills, how Uber's

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20:46

Safe Wins the Meeting, Creative Risk Wins the...

The Human Connection Podcast ·

2025/10/16

"Safe wins the meeting. Creative risk wins the audience." – Tim BradleyIn this episode, Karl Pontau sits down with Tim Bradley, co-founder of Tenant Video, to explore why so much B2B video content falls flat—and what to do about it.Tim shares how companies can break free from the "sanitized corporate speak" trap that happens when videos get filtered through too many approval layers. The secret? Leading with a video-first mentality and having the courage to take calculated creative risks that

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22:49

We Met the Enemy and the Enemy Is Us: Transforming...

The Human Connection Podcast ·

2025/10/15

"We met the enemy and the enemy is us."That's what Ron Crabtree discovered when he surveyed employees at a struggling 600-person unionized organization facing an existential threat. In this eye-opening conversation, Ron—CEO of Meta Ops Inc. and internationally recognized expert in business process improvement—reveals why 90% of digital transformation initiatives fail and shares his proven formula for sustainable organizational change.What You'll Learn:The game-changing formula for evaluating change

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19:18

Quality Over Quantity: Why 10 Right Views Beat a...

The Human Connection Podcast ·

2025/10/14

"Not all views are created equal. If you had a million views but none of them are going to ever become clients, what's the point? But if you have ten views and all ten of those people are going to buy from you—that's where the magic happens." — Jake IshamReady to cut through the noise and create content that actually converts?This week, host Karl Pontau sits down with Jake Isham, a filmmaker-turned-brand strategist who's helped over 150 entrepreneurs generate more than 1 billion views online. Jake

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20:38

Connectors Get Paid: Turning Relationships Into...

The Human Connection Podcast ·

2025/10/09

What if every employee in your company could become a revenue generator—without making a single cold call?In this energizing episode, host Karl Pontau sits down with serial entrepreneur Joe Mindak to explore the untapped goldmine hiding in your organization: your employees' networks. Joe shares why traditional referral programs fall flat and reveals how companies can transform their entire workforce into passionate brand ambassadors.Discover how the accountant who went to college with a Fortune 500

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22:11

Stop the Profit Leak: Why the Right People in the...

The Human Connection Podcast ·

2025/10/08

What if your biggest financial drain isn't your overhead costs, but having the wrong people in the wrong roles?In this eye-opening conversation, CPA and profitability coach Marika Ponton shares why your bottom line struggles often have less to do with spreadsheets and more to do with people. From the office manager drowning in bookkeeping duties she never wanted, to the quiet productivity killers lurking in plain sight, Marika reveals how human-centered leadership isn't just good for morale—it's

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20:41

Finding Balance & Building Success: One Mom's Agency...

The Human Connection Podcast ·

2025/10/07

What happens when the corporate world won't give you the flexibility you need? You build your own company—and transform an entire industry along the way.In this inspiring episode, Stefanie Beach shares how getting laid off became the catalyst for creating The Marketeer Group, a thriving digital media agency that proves you don't have to choose between career success and being present for your family. After a year of interviews, pay cuts, and rejected compromises, Stefanie took a bold leap—and it

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22:10

Building Global Teams That Actually Work with Adam...

The Human Connection Podcast ·

2025/10/02

Join host Karl Pontau as he sits down with Adam O'Connor, Chief Commercial Officer at Gear Inc., for a refreshingly honest conversation about what it really takes to build successful international teams.What You'll Discover:The "outcomes over people" management philosophy that's helped Adam scale teams across North America, Europe, and Asia PacificWhy that cringe-worthy story about his team member doing a terrible English accent taught him everything about servant leadershipThe AI reality check: Why

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21:14

Human Stupidity vs. Human Ingenuity: Guess Which One...

The Human Connection Podcast ·

2025/10/01

Guest: Natalie Berthe - Business Growth Strategist & Cybersecurity ExpertThink cybersecurity is too complicated and expensive for your growing business? Think again! Join host Karl Pontau as he sits down with cybersecurity maven Natalie Berthe, who's here to shatter the myth that digital security is rocket science. Spoiler alert: 90% of all data breaches happen because of human error - not fancy hacking techniques.In this eye-opening episode, you'll discover:Why your business size doesn't matter

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21:40

The Enron Effect: How Values Became Corporate Theater...

The Human Connection Podcast ·

2025/09/30

Ever wonder why some companies inspire fierce loyalty while others struggle with quiet quitting and constant turnover? This week, host Karl Pontau sits down with Nicole Eisdorfer, founder of Truer Words consulting, for a brutally honest conversation about the trust crisis plaguing modern workplaces.What You'll Discover:The Enron Effect: How well-intentioned mission statements became corporate theater (spoiler: having "integrity" on your wall doesn't make you trustworthy!)The Burnout Paradox: Why

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20:54

Culture Over Skills - Building Teams That Actually...

The Human Connection Podcast ·

2025/09/25

Ever feel like you're chasing every shiny object instead of growing your business? You're not alone!Join host Karl Pontau for an inspiring chat with Laura Lorenz, a trusted small business advisor with 35 years of entrepreneurial wisdom. Laura reveals the game-changing habits that transform scattered solopreneurs into focused, thriving business owners.What You'll Discover:Why having a crystal-clear vision is your secret weapon against "squirrel syndrome"The power of the "3 things rule" that helps

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20:46

How a College Student's Costume Hobby Became a Disney...

The Human Connection Podcast ·

2025/09/24

Ready to fall in love with your business again? This week, host Karl Pontau sits down with Cupid Hayes, the "Guardian Angel of Brand," who's spent 30+ years transforming how businesses connect authentically with their audiences.Why you'll love this episode:Discover why branding is the "steak, not the sizzle" in our Instagram-obsessed worldLearn the inspiring story of how one college student's tabby cat costume hobby became a Disney careerMaster Cupid's "Aim for Authenticity" process: Brand + Story +

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22:18

From LinkedIn Comment to Million-Dollar Partnership...

The Human Connection Podcast ·

2025/09/23

Ever wonder how a casual LinkedIn comment can turn into a million-dollar business partnership? Steven Schneider, co-founder and CEO of Trio SEO, shares his refreshingly honest take on building genuine relationships that actually matter.What You'll Discover:Why "Will you be my mentor?" is the worst opening line ever (and what works instead)The 8-month friendship that accidentally became a game-changing business partnershipHow Steven's college classmate was secretly making $15K/month from his dorm

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21:12

Building Authentic Relationships Through Strategic...

The Human Connection Podcast ·

2025/09/18

Ready to transform your networking game? Join host Karl Pontau as he sits down with Robert Butwin, MLM Hall of Fame inductee and master networker who's been building meaningful connections for over 35 years!What You'll Discover:The "ME to WE" mindset shift - Why flipping your focus from what you need to what others need changes everythingThe REACH framework - Robert's powerful acronym for building lasting professional relationships (Reputation, Experience, Authenticity, Clarity, Helpfulness)Virtual

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20:36

Stop Stepping on the Same Leadership Rake with Brady...

The Human Connection Podcast ·

2025/09/17

Join host Karl Pontau as he sits down with Brady Young, a visionary leader and catalyst for organizational transformation who's cracked the code on developing effective managers at scale.What You'll Discover: Why most leaders aren't malicious—they're just missing the skills (and how to fix that)The "Peter Principle" trap: Why your best performers often become your worst managersFrom risk aversion to acceleration: How leadership development becomes a business flywheel, not just damage controlThe

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113 results

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