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PODCAST

The Airbnb Superhost

Welcome to The Airbnb Superhost, your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation

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All Episodes

20:32

#098 Why Guests Don't Think Like You Do

The Airbnb Superhost ·

2026/01/14

In this episode, Neil chats with behaviour specialist Andy Baker, exploring the complexities of guest behaviour that can challenge even the most seasoned hosts. They discuss real-life scenarios, including a guest's puzzling disregard for cleanliness and another's awkward response to a note about food in the room. Andy shares insights on understanding the motivations behind such behaviours and emphasises the importance of clear communication and setting expectations.KEY TAKEAWAYS It's important to

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19:40

#097 If Money Wasn't a Problem, What Would You Do?

The Airbnb Superhost ·

2026/01/07

In this episode, Neil reflects on the power of pursuing one's dreams when financial constraints are lifted. As the new year begins, he challenges listeners to consider what they would do if money were no longer an obstacle and to confront the excuses that hold them back. He recounts the story of his friend Paul Collis, a talented musical theatre actor who bravely pursued his dreams despite the risks, ultimately achieving remarkable success before his untimely passing.KEY TAKEAWAYS The episode

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13:51

#096 The Airbnb TERMINATOR

The Airbnb Superhost ·

2025/12/31

Neil explores the potential pitfalls of using AI in the hosting business, drawing parallels to the iconic sci-fi franchise, "The Terminator". While AI can significantly enhance efficiency and streamline operations, Neil highlights the top five mistakes that hosts often make, such as over-automating communications, blindly trusting AI-generated information, and neglecting the essential human touch that defines hospitality. KEY TAKEAWAYS While AI can streamline processes, over-automating can lead

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15:02

#095 The Airbnb MATRIX

The Airbnb Superhost ·

2025/12/24

Drawing parallels to the classic film "The Matrix," today Neil explores how AI can streamline hosting tasks, enhance guest communication, optimise pricing, and improve property listings. He shares five key ways AI can elevate your hosting experience, from crafting engaging descriptions to automating guest messaging and managing operations efficiently. KEY TAKEAWAYS Utilise AI to create engaging and dynamic property descriptions that capture the unique aspects of your space, making it more

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16:54

#094 Does Your Listing Make Sense?

The Airbnb Superhost ·

2025/12/17

In this episode, Neil shares valuable insights from a recent experience where he reviewed a fellow host's listing that was struggling to gain traction. He notes the importance of crafting an appealing title that resonates with the target audience and tells a story about the property. Neil discusses the significance of clear and organised photo presentations, highlighting how confusion can deter potential guests.KEY TAKEAWAYS The title of your listing should resonate with your target audience and

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18:10

#093 The Guest Favourite Badge

The Airbnb Superhost ·

2025/12/10

Neil dives into the significance of the 'Guest Favourite' badge, often overshadowed by the more well-known 'Superhost' badge. He explains how this badge serves as a powerful trust signal for potential guests, indicating that a listing consistently delivers exceptional experiences through great communication, cleanliness, and accuracy. Neil outlines the impact of earning this badge on booking rates and visibility, especially in competitive markets. KEY TAKEAWAYS The 'Guest Favourite' badge is a

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18:08

#092 Why Praising Guests Can Transform Your Hosting...

The Airbnb Superhost ·

2025/12/03

In this episode, Neil delves into the powerful principle of edification and how it can enhance your Airbnb hosting business. He explains why promoting others rather than yourself can lead to greater success and credibility. From the importance of genuine compliments to strategic guest interactions, Neil emphasises that building a community through the art of edification can significantly boost your bookings and reputation. KEY TAKEAWAYS Promoting others rather than yourself enhances credibility

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16:53

#091 Show That You Care

The Airbnb Superhost ·

2025/11/26

In this enlightening episode, Neil Harvey, your personal Superhost, shares a profound insight gained from preparing for his 'Superhost Saturdays': the secret to his successful, high-repeat business is unknowingly rooted in Maslow’s Hierarchy of Needs. Neil explains the five levels of the pyramid and reveals how a simple, spontaneous act of kindness, a cooking lesson for a withdrawn 19-year-old guest, fulfilled all five needs in a single evening.KEY TAKEAWAYS Maslow's Hierarchy for Hosts: The

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22:10

#090 Know Your Script - How To Keep Out of Trouble

The Airbnb Superhost ·

2025/11/19

Watch the full interview on YouTube here - https://bit.ly/DirectingBoundariesIn this episode, Neil tackles one of the biggest unspoken fears of being a live-in Airbnb host: unwanted advances from guests. To explore this delicate topic, Neil welcomes Kate Lush, a professional intimacy coordinator for the entertainment industry. Kate shares her expertise on how actors create convincing scenes of intimacy while maintaining professional boundaries, and how hosts can apply this same concept to their

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20:29

#089 The Dangers of Researching with AI

The Airbnb Superhost ·

2025/11/12

In this episode, Neil chats with property expert Julie Ford to discuss the intricacies of live-in hosting and the importance of understanding local regulations. With over a decade of experience in Airbnb hosting, Neil and Julie delve into the pitfalls of relying on AI for legal research, emphasising the need for expert advice to avoid costly mistakes. The full interview with Julie Ford can be watched on YouTube. Click here; https://bit.ly/JulieFordTV-Podcast KEY TAKEAWAYS AI tools may provide

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18:49

#088 Why Hosting Differs From Letting

The Airbnb Superhost ·

2025/11/05

Watch the full interview here - https://bit.ly/JulieFordTV-PodcastFollow Julie on Instagram - https://www.instagram.com/julie.fordtv/ Follow Julie on TikTok - https://www.tiktok.com/@julie_fordtv Work With Julie! - The Lettings Advice Service - https://lettingsadviceservice.co.uk Neil interviews property expert Julie Ford, who shares her extensive knowledge on the distinctions between live-in hosting and traditional landlord regulations. Julie clarifies common misconceptions about the

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16:22

#087 Learning From Your Peers

The Airbnb Superhost ·

2025/10/29

Today, Neil reflects on the challenges of guest communication and how he revamped his own messaging using AI tools to make it more concise and engaging. He discusses the importance of continually improving hosting practices by learning from other hosts, highlighting a fellow superhost's effective messaging strategy that combines automation with a personal touch. Neil also shares practical tips on enhancing guest experiences, such as the innovative use of smart locks and room amenities.KEY

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16:51

#086 Taking Things For Granted

The Airbnb Superhost ·

2025/10/21

Today, Neil takes a look at the often overlooked assumptions that can lead to guests quickly becoming frustrated. In this episode of the Airbnb Superhost podcast, host Neil Harvey shares valuable insights from his decade of experience in Airbnb hosting, focusing on the often-overlooked assumptions that can lead to guest frustration. He discusses how simple explanations, labels, and household guides can significantly enhance the guest experience and prevent misunderstandings. KEY TAKEAWAYS Hosts

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11:57

#085 Hacking Time Efficiency

The Airbnb Superhost ·

2025/10/14

Neil shares valuable insights on a crucial time management technique known as critical path analysis. Through a relatable analogy involving boiling eggs and making breakfast, Neil illustrates how hosts can maximise their efficiency by identifying tasks that can be done simultaneously while waiting for essential processes, like laundry cycles, to complete. KEY TAKEAWAYS Understanding the concept of critical path analysis can significantly enhance time management. Identify the task that takes the

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17:41

#084 The Show Must Go On

The Airbnb Superhost ·

2025/10/07

In this episode, Neil draws parallels between hosting and the world of theatre, emphasising the behind-the-scenes efforts that contribute to a seamless guest experience. He discusses the essential roles of a box office manager, set designer, and stage manager, highlighting the importance of understanding your audience and creating an inviting environment. KEY TAKEAWAYS Identifying who your potential guests are is crucial for tailoring your property and marketing. For example, a host near schools

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16:32

#083 The Joys of Hosting Strangers

The Airbnb Superhost ·

2025/09/30

Neil shares the wonderful moments and unexpected connections that come from opening your home to strangers. He recounts stories of past guests who have reached out years later, demonstrating the long-lasting impact of sincere hospitality. Neil takes a look at the idea that hospitality is not just transactional, but also a form of care, gratitude, and meaningful exchange.KEY TAKEAWAYS The core philosophy of successful hosting is believing that the world is full of great, good people, and

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16:51

#082 The Dangers of Being a Jobsworth

The Airbnb Superhost ·

2025/09/23

Neil delves into the concept of being a 'jobsworth' - someone who rigidly adheres to rules at the expense of helpfulness and empathy. Drawing from his ten years of Airbnb hosting experience, Neil shares personal anecdotes and insights on how to balance rule enforcement with human understanding. He emphasises the importance of flexibility and empathy in hospitality, illustrating how bending the rules thoughtfully can enhance guest experiences and build goodwill.KEY TAKEAWAYS A "jobsworth" is

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15:47

#081 What's Stopping You?

The Airbnb Superhost ·

2025/09/16

In this episode, Neil delves into the common struggle of imposter syndrome that many aspiring hosts face. Drawing from his own experiences and observations, Neil emphasises that success looks different for everyone and encourages listeners to define their own version of success rather than comparing themselves to others.KEY TAKEAWAYS Success is subjective and should be defined on your own terms rather than comparing yourself to others. Identify what success looks like for you personally, whether

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16:24

#080 The Snakes and Ladders of Hosting

The Airbnb Superhost ·

2025/09/09

In this episode, Neil explores the ups and downs of the hosting journey through the metaphor of snakes and ladders. Drawing from his ten years of experience, Neil shares valuable insights on how to navigate the challenges of hosting, emphasising that setbacks are a natural part of growth. He introduces five practical strategies to help listeners deal with negative thoughts and transform them into opportunities for progress. KEY TAKEAWAYS Embrace the Snakes and Ladders Metaphor: Hosting is akin to

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17:19

#079 Time-Saving Hacks to Boost You Airbnb Business

The Airbnb Superhost ·

2025/09/02

Today, Neil shares invaluable time-saving hacks that helped him successfully manage a seven-room Airbnb while rebuilding his business from scratch. Drawing on his ten years of hosting experience, Neil emphasises the importance of focusing on small efficiencies, such as standardising room setups, stockpiling supplies, and maximising movements to streamline daily tasks. KEY TAKEAWAYS By breaking down tasks into smaller components and shaving off just a few seconds from each, significant time can be

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99 results

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