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PODCAST

The Airbnb Superhost

Welcome to The Airbnb Superhost, your ultimate guide to mastering the art of hosting on Airbnb.In each episode, lasting about 15 minutes, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 10 consecutive years as a qualifying Airbnb Superhost and hosting over 2000 guests from over 40 countries.With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides

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All Episodes

19:06

Episode 110: When Airbnb Success Turns Sour (and What...

The Airbnb Superhost ·

2026/04/07

To join Neil on one of his free in-person webinars, paste this link into your browser: https://bit.ly/SuperhostNeilWebinar In this special episode, recorded during a family wedding in Kenya, Neil sits down with Sarah — an experienced Airbnb host from Australia — to unpack her journey from early success to stepping away from hosting altogether. What starts as a story of booming bookings during COVID quickly turns into a cautionary tale about guest expectations changing, operational challenges,...

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16:08

#109. There's something strange about Mary!

The Airbnb Superhost ·

2026/03/31

Register for my next FREE webinar on how to monetize your own home, here - https://bit.ly/SuperhostNeilWebinar What do you do when a guest doesn’t just challenge your setup… but challenges every solution you offer? In this episode, Neil shares a brilliantly entertaining (and slightly exhausting!) real-life hosting story involving a trainee guest whose needs kept evolving—bed, room, smell, temperature… nothing quite worked. But beneath the humour lies a powerful lesson. Because this episode is...

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16:31

#108 - Are Nightmares True?

The Airbnb Superhost ·

2026/03/25

In this episode, Neil Harvey sits down with Akash, a master's student in Berlin who lives rent-free by managing an Airbnb for a property owner. Together, they tackle the big question: are the "nightmares" of live-in hosting actually true?KEY TAKEAWAYS Myth vs. Reality: The media often overblows the dangers of Airbnb hosting. Statistically, live-in hosting is incredibly safe, with major incidents being exceedingly rare compared to domestic settings. The "Leave No Evidence" Rule: A

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19:16

#107 The Student Who Lived Rent-Free

The Airbnb Superhost ·

2026/03/18

I teach people how to monetise their own home! Register for my next FREE webinar here - https://us06web.zoom.us/meeting/register/h15hgvyqQYmHk4GFjlaTAgNeil Harvey interviews Aakash, a former assistant who has successfully applied Neil’s hosting techniques to live rent-free while pursuing his master’s degree in Berlin. Aakash shares his journey from learning the ropes at Neil’s property in the UK and managing his uncle’s huts in India to becoming a live-in host for an apartment owner in Germany

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17:09

#106 Stop It Before It Starts

The Airbnb Superhost ·

2026/03/11

I teach people how to monetise their own home! Register for my next FREE webinar here - https://us06web.zoom.us/meeting/register/h15hgvyqQYmHk4GFjlaTAg In this episode, Neil Harvey shares a fundamental lesson learned from over a decade of hosting: the real issue is often not the problem itself, but the sequence of steps that led to it. Neil explores three common challenges hosts face: guest check-in difficulties, property damage, and time management, and demonstrates how identifying and addressing

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17:38

#105 2 Nights Out of 18,000

The Airbnb Superhost ·

2026/03/04

I teach people how to monetise their own home! Register for my next FREE webinar here - https://us06web.zoom.us/meeting/register/h15hgvyqQYmHk4GFjlaTAgIn this episode, Neil reflects on the rare occasions when drama unfolds in the world of hosting. Drawing from over a decade of experience and more than 18,000 guest nights, Neil shares three distinct stories of ‘crisis’, from a midnight EpiPen emergency to a mysterious police investigation involving a garden dome. With a blend of humor and wisdom,

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16:33

#104 Building Predictability Into Your Hosting Income

The Airbnb Superhost ·

2026/02/25

I teach people how to monetise their own home! Register for my next FREE webinar here - https://us06web.zoom.us/meeting/register/h15hgvyqQYmHk4GFjlaTAgIn this episode, Neil Harvey shares his expert insights on how to de-risk your hosting business by building multiple income streams. He explains how to focus on predictability over simple occupancy by cultivating different types of guests, including Airbnb travelers, long-term regulars, and corporate trainees. Neil also discusses the importance of

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17:57

#103 Unreasonable Hospitality

The Airbnb Superhost ·

2026/02/18

I teach people how to monetise their own home! Register for my next FREE webinar here - https://us06web.zoom.us/meeting/register/h15hgvyqQYmHk4GFjlaTAg In this episode, Neil shares how the book Unreasonable Hospitality by Will Guidara has completely changed his perspective on hosting. He discusses how he applies the book's principles of intentional hospitality and over-delivering to his own Airbnb rental, transforming a simple stay into a memorable experience for his guests. Neil also emphasises

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19:30

#102 When The Alcoholics Came To Stay

The Airbnb Superhost ·

2026/02/11

I teach people how to monetise their own home! Register for my next FREE webinar here - https://us06web.zoom.us/meeting/register/h15hgvyqQYmHk4GFjlaTAgIn this episode, Neil explores the ‘people business’ side of hosting by sharing a story of two memorable guests, Pete and Mandy. Despite being functioning alcoholics with several run-ins with the police during their stay, Neil reflects on their time at his property with surprising fondness. He discusses how he navigated the challenges of their

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15:20

#101 Guests Are Not The Problem - Your Systems Are

The Airbnb Superhost ·

2026/02/04

Link to zoom webinar! - https://us06web.zoom.us/meeting/register/h15hgvyqQYmHk4GFjlaTAg#/registrationIn this episode, Neil explores the ‘Success Triangle’ of hosting, focusing specifically on you, the host. Neil tackles the inevitable frustrations of property damage, from water rings on polished wood to wet floors, and offers a radical mindset shift to protect your peace of mind. Featuring insights from conflict management expert Andy Baker, the episode discusses why we should stop judging guest

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23:05

#100 - 100 Things I've Learnt from 18,000 Guest-nights

The Airbnb Superhost ·

2026/01/28

In this milestone 100th episode of the Airbnb Superhost Podcast, Neil celebrates a decade of hosting and 18,000 guest nights by sharing 100 rapid-fire lessons he’s learned along the way. Moving away from the typical interview format, Neil reflects on the realities of being a live-in host, covering everything from guest psychology and essential room amenities to setting boundaries and managing finances. KEY TAKEAWAYS Most hosting issues stem from miscommunication rather than ‘bad’ guests. Tone,

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17:42

#099 Avoid Your Guests Kicking Off

The Airbnb Superhost ·

2026/01/21

In this episode, Neil is joined by behavioural specialist Andy Baker (Able Training Support Ltd) to dissect a hosting horror story that started with a tumble dryer and ended with accusations of racism. Neil shares the story of how a simple request to turn off an appliance spiralled into a heated confrontation with a guest. Together, they explore the psychology behind why guests ‘kick off’, the dangers of text-based communication, and how misinterpretation can turn a small friction point into a

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20:32

#098 Why Guests Don't Think Like You Do

The Airbnb Superhost ·

2026/01/14

In this episode, Neil chats with behaviour specialist Andy Baker, exploring the complexities of guest behaviour that can challenge even the most seasoned hosts. They discuss real-life scenarios, including a guest's puzzling disregard for cleanliness and another's awkward response to a note about food in the room. Andy shares insights on understanding the motivations behind such behaviours and emphasises the importance of clear communication and setting expectations.KEY TAKEAWAYS It's important to

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19:40

#097 If Money Wasn't a Problem, What Would You Do?

The Airbnb Superhost ·

2026/01/07

In this episode, Neil reflects on the power of pursuing one's dreams when financial constraints are lifted. As the new year begins, he challenges listeners to consider what they would do if money were no longer an obstacle and to confront the excuses that hold them back. He recounts the story of his friend Paul Collis, a talented musical theatre actor who bravely pursued his dreams despite the risks, ultimately achieving remarkable success before his untimely passing.KEY TAKEAWAYS The episode

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13:51

#096 The Airbnb TERMINATOR

The Airbnb Superhost ·

2025/12/31

Neil explores the potential pitfalls of using AI in the hosting business, drawing parallels to the iconic sci-fi franchise, "The Terminator". While AI can significantly enhance efficiency and streamline operations, Neil highlights the top five mistakes that hosts often make, such as over-automating communications, blindly trusting AI-generated information, and neglecting the essential human touch that defines hospitality. KEY TAKEAWAYS While AI can streamline processes, over-automating can lead

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15:02

#095 The Airbnb MATRIX

The Airbnb Superhost ·

2025/12/24

Drawing parallels to the classic film "The Matrix," today Neil explores how AI can streamline hosting tasks, enhance guest communication, optimise pricing, and improve property listings. He shares five key ways AI can elevate your hosting experience, from crafting engaging descriptions to automating guest messaging and managing operations efficiently. KEY TAKEAWAYS Utilise AI to create engaging and dynamic property descriptions that capture the unique aspects of your space, making it more

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16:54

#094 Does Your Listing Make Sense?

The Airbnb Superhost ·

2025/12/17

In this episode, Neil shares valuable insights from a recent experience where he reviewed a fellow host's listing that was struggling to gain traction. He notes the importance of crafting an appealing title that resonates with the target audience and tells a story about the property. Neil discusses the significance of clear and organised photo presentations, highlighting how confusion can deter potential guests.KEY TAKEAWAYS The title of your listing should resonate with your target audience and

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18:10

#093 The Guest Favourite Badge

The Airbnb Superhost ·

2025/12/10

Neil dives into the significance of the 'Guest Favourite' badge, often overshadowed by the more well-known 'Superhost' badge. He explains how this badge serves as a powerful trust signal for potential guests, indicating that a listing consistently delivers exceptional experiences through great communication, cleanliness, and accuracy. Neil outlines the impact of earning this badge on booking rates and visibility, especially in competitive markets. KEY TAKEAWAYS The 'Guest Favourite' badge is a

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18:08

#092 Why Praising Guests Can Transform Your Hosting...

The Airbnb Superhost ·

2025/12/03

In this episode, Neil delves into the powerful principle of edification and how it can enhance your Airbnb hosting business. He explains why promoting others rather than yourself can lead to greater success and credibility. From the importance of genuine compliments to strategic guest interactions, Neil emphasises that building a community through the art of edification can significantly boost your bookings and reputation. KEY TAKEAWAYS Promoting others rather than yourself enhances credibility

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16:53

#091 Show That You Care

The Airbnb Superhost ·

2025/11/26

In this enlightening episode, Neil Harvey, your personal Superhost, shares a profound insight gained from preparing for his 'Superhost Saturdays': the secret to his successful, high-repeat business is unknowingly rooted in Maslow’s Hierarchy of Needs. Neil explains the five levels of the pyramid and reveals how a simple, spontaneous act of kindness, a cooking lesson for a withdrawn 19-year-old guest, fulfilled all five needs in a single evening.KEY TAKEAWAYS Maslow's Hierarchy for Hosts: The

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111 results

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