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PODCAST

The Future of Internal Communication

Institute of Internal Communication

The Future of Internal Communication podcast is hosted by The Institute of Internal Communication – the only professional body solely dedicated to internal communication. This podcast hosts a range of subject matter experts from within and outside internal communication, each sharing their insights on the future of internal communication. These thought-provoking discussions address the critical role of communication as a driver of workplace trust, connection, community, collaboration, innovation,

business

All Episodes

40:47

Knowledge sharing in the age of AI with Zoe Colosimo

The Future of Internal Communication ·

2025/10/22

With a significant proportion of the UK already struggling to access basic online tools and services, digital accessibility is a key issue too few business or political leaders are addressing. Without urgent attention to educate and inform, already disadvantaged and vulnerable people and communities will continue to fall behind and miss out on the benefits AI has to offer, not least in addressing social and societal inequality.In this episode, Jen, Dom and Cat chat with Zoe Colosimo, COO of

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53:04

Exploring the future of leadership communication with...

The Future of Internal Communication ·

2025/10/08

As multiple factors converge to create accelerating operating complexity and ambiguity for most organisations, leadership is under the microscope like never before. For his latest book, organisational psychologist and founder of APS Intelligence John Amaechi OBE explored a range of leadership techniques and found them to be eminently teachable skills, when thoughtfulness, integrity and effort are applied.Amongst the most crucial skills identified for improved organisational culture and performance

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48:35

Creating safer communication at work with Shaun Keep...

The Future of Internal Communication ·

2025/09/24

As late-stage capitalism continues to prioritise profit over people and planet, we are never far from a breaking news event about corporate corruption, greed or misconduct causing turmoil for those impacted. But more often than not, internal wrongdoing will have taken place for months and years before whistles are blown and affairs are made public. In this episode, Cat and Jen chat with former police detectives Shaun Keep and Paul Adams. They set up Say-So after joining forces on a safeguarding

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59:44

The power of imagination for achieving coliberation...

The Future of Internal Communication ·

2025/09/10

Since the start of 2025, DEI initiatives across the board have been deprioritised. This has left many people, most acutely those in already vulnerable groups, feeling marginalised and anxious. This level of anxiety undermines organisational performance and fuels the already spiralling mental health crisis. In this episode, Dr. Christopher Owen draws on his decade of experience in LGBTQ+ inclusivity consulting and his research into systemic oppression to share with internal communicators stories

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01:00:26

Making the case for spaciousness with Megan Reitz and...

The Future of Internal Communication ·

2025/08/06

As time hurtles by at lighting pace, there is scarcely a second to take stock and breathe. Across the world, work seems increasingly harried and fraught and it’s taking its toll on engagement and organisational performance.In this episode, Dom, Jen and Cat talk with Megan Reitz and John Higgins about their most recent research report, Permission to pause: Rediscovering spaciousness at work. They look at what it is, and why it’s a business-critical issue. Against a rising tide of stress anxiety and

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47:17

Prioritising heart and soul in business with Shetal...

The Future of Internal Communication ·

2025/07/23

Gallup’s 2025 State of the Global Workplace research reveals a drop in global engagement for only the second time in twelve years. In particular, it shows a sharp drop in manager engagement. This is particularly concerning at a time when all organisations need unity, cohesion and goodwill to combat increasingly challenging market conditions.Shetal Joshi has been a lifelong advocate for the soul of business since the start of her career in the late 1990s. As Head of Internal Communication and

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47:23

Exploring money basics with Peter Komolafe

The Future of Internal Communication ·

2025/07/09

As economic conditions deteriorate, fears of redundancy and anxiety regarding the cost of living once again grip the UK. Financial wellbeing is a key pillar of wider health and wellbeing. Sadly, it’s often overlooked by employers striving to tick the box of colleague wellbeing in the most efficient way possible.Having struggled with debt through his twenties and thirties, Peter Komolafe is today a qualified financial advisor. He has harnessed his personal experience to help ordinary people create

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39:48

How to build community at work with Adele McIntosh

The Future of Internal Communication ·

2025/06/25

Workplaces across the board are increasingly challenged by complex problems that demand an overhaul of the way work itself is undertaken. AI, geopolitical tensions, shifting attitudes to work, intergenerational differences, the climate crisis and more can easily create internal rifts and tensions that are hard to overcome. Unless, of course, the organisation makes a full-blooded commitment to connection and community.In this episode, Jen, Dom and Cat chat with Adele McIntosh, VP of Internal

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48:35

Let’s talk about cancer with Alyssa Burkus

The Future of Internal Communication ·

2025/06/04

Cancer is a word that instils dread into all of us. Long regarded as a disease with no cure, today, one in two of us will be diagnosed with cancer at some point in our lifetime. This means we will all know someone who has to deal with the implications of this illness, whether for themselves or for a close family member or friend.Yet despite the escalating prevalence of the disease and improved survival rates, we are still incredibly ill-equipped to speak about it. And when we don’t speak about it,

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46:18

Exploring the last human job and the role of...

The Future of Internal Communication ·

2025/05/28

Since the public launch of ChatGPT in late 2022, scarcely a day goes by without a news headline forewarning of mass redundancies caused by technological efficiency.But aren’t there some jobs or vocations where, no matter how sophisticated technology becomes, it simply won’t be able to replicate human empathy, reason and oversight? In this episode Cat, Jen and Dom chat with sociology Professor Allison Pugh of John Hopkins University, drawing on her book The Last Human Job. They examine the role of

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37:14

Internal communication as a vital enabler of...

The Future of Internal Communication ·

2025/05/14

Since the MacLeod report was first published in 2009, Engage for Success (EFS) has become a flourishing all-volunteer collective for those passionate about colleague engagement.A senior lecturer at Nottingham Business School, Dr. Sarah Pass is a practice-oriented academic who concentrates on employee experience and engagement. As a member of the Engage for Success (EFS) Advisory Board, she co-leads the EFS annual survey, which benchmarks the engagement levels of the UK working population. In this

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48:49

Harnessing inclusion for a better society with Ryan...

The Future of Internal Communication ·

2025/04/16

In 2025, workplace inclusion remains a key issue for the UK labour market. In summer 2024, the ONS reported the highest number of economically inactive people since 2012. While this label includes students and the retired, it more worryingly includes those who are unable to access the labour market due to either ill health or accessibility issues.As the working population across the Global North declines, access to employment opportunity is a social and economic issue. But too many modern

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01:02:22

The rise and rise of workplace activism and the power...

The Future of Internal Communication ·

2025/04/02

With so many pressing environmental and social challenges to address, workplace activism is on the rise. Concerned citizens are increasingly using whatever means they have – whether as consumers, shareholders, or increasingly now, workers – to raise awareness and effect change for the issues that matter to them.This has dynamic consequences for business. Organisations must work out how best to respond to colleagues who bring social and environmental justice issues to work. Those that refuse to

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41:47

Beating burnout with Tracey Hewett

The Future of Internal Communication ·

2025/03/19

According to Mental Health UK, 90% of adults experienced high or extreme levels of stress in 2023, a figure that was consistent across all ages. The same research found 20% of people of working age needed to take time off due to poor mental health.In 2025, there are all manner of reasons why people are anxious, stressed and close to burnout. The way we work isn’t working for far too many of us. But what are the signs of burnout and what support is available? What can organisations do to help

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51:16

Exploring the IoIC’s AI ethics Charter with Joe...

The Future of Internal Communication ·

2025/03/05

In February 2025, the IoIC launched its AI ethics Charter for internal communication. As GenerativeAI adoption goes mainstream, there are many moral and ethical considerations that require contemplation and resolution. Its implementation requires human care, stewardship and oversight.The goal of the AI Charter is to present some of the most pressing points for organisations to reflect and agree on and to catalyse a live and ongoing membership conversation about how best to adopt AI while sustaining

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53:14

Learning how to learn, unlearn and relearn with Beth...

The Future of Internal Communication ·

2025/02/19

AI and associated technologies are changing the work people do and the way business gets done. As work becomes increasingly digital, scant few of us can remain complacent with our current skills and expertise – we must all upskill to remain relevant and future-ready.This raises interesting questions. We are rapidly shifting away from an era where organisations trained their staff for efficiency and compliance. Instead, we must all become continuous learners – learning in the flow of work we do each

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48:22

S12, E2 - Anticipating 2025 - Shifts, Shocks and...

The Future of Internal Communication ·

2025/02/05

As we enter another year of instability and uncertainty, it behoves all organisations to keep one eye on the future for successful innovation and evolution. But shifting out of survival mode to examine the long game remains a challenge for many.Horizon scanning and scenario planning to mitigate risk and leverage opportunity ought to be in every business strategist’s toolkit. However, all too often boards and senior leadership teams are stressed and overwhelmed by firefighting and conflicting

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48:16

Exploring a blueprint for better business with Sarah...

The Future of Internal Communication ·

2025/01/22

Have we shifted from polycrisis to permacrisis? As geopolitical tensions, extreme weather events and societal discord show no sign of abate, the pressure builds for organisations to end unsustainable business practices and reduce carbon emissions. In addition to regulatory demands, a rising tide of employee activists expect business to act as a force for good.Organisational purpose seems to have become a misappropriated buzzword in recent years, one that all-too-often lacks depth and

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32:11

What to expect from the Future of Internal...

The Future of Internal Communication ·

2025/01/15

In this first episode of 2025, Jen, Dom and Cat review their favourite conversations of 2024. They also discuss the topics, trends and themes they most want to explore in 2025, as shaped by what IoIC members have said they want to learn more about.This episode explores some of the primary risks and opportunities for internal communicators in the coming year. Tune in to hear about up and coming guests and conversations. Follow on LinkedIn

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37:17

How to build a movement with Deborah Hale MBE

The Future of Internal Communication ·

2024/12/03

Deborah Hale MBE has spent her career developing high profile global campaigns. She knows the importance of building brands, navigating complex stakeholders and making change happen by creating enhanced audience engagement. As employers across the board struggle to resume pre-pandemic levels of organisational performance, Jen, Dom and Cat chat with Deborah to hear what she has learned about creating the conditions that build loyalty and goodwill across diverse audiences. This conversation is a

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