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PODCAST

Onsite Insight Podcast by RV Housing Group

RV Housing Group

Welcome to Onsite Insight, the podcast where we explore the transformative power of onsite RV housing for displaced families. Hosted by RV Housing Group, we provide expert advice, inspiring stories, and practical solutions tailored for insurance reps and housing agencies. Whether you"re navigating the challenges of temporary housing or looking to improve outcomes for your clients, Onsite Insight is your go-to resource for compassionate, innovative, and effective solutions.

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All Episodes

18:58

Hospitality in Disaster Housing

Onsite Insight Podcast by RV Housing Group ·

2025/06/30

What transforms a temporary shelter into a true lifeline for displaced families? The answer lies in hospitality—not as a luxury, but as the essential foundation of effective disaster housing solutions. In this revealing conversation, RV Housing Group CEO Brad Iturriaga unpacks how his lifelong attention to customer experience shapes every aspect of temporary housing placements. From his teenage years working at a grocery store to now leading a company serving families in crisis, Brad's commi...

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21:43

Willing to Lose: How Building a Culture of Ownership...

Onsite Insight Podcast by RV Housing Group ·

2025/06/16

We explore how a culture of ownership and exceptional customer service shapes successful businesses and creates lasting customer loyalty. • Brands like Nordstrom and Chick-fil-A stand out for their extraordinary customer service and willingness to prioritize customer satisfaction • The younger workforce can excel with proper training, clear values, and accountability as demonstrated by Chick-fil-A • Social media-focused brands often prioritize quick sales over service quality and long-term c...

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17:36

Insurance in Crisis: Navigating Catastrophes

Onsite Insight Podcast by RV Housing Group ·

2025/06/02

We explore the challenges of CAT events and how insurance reps and housing agencies can better serve families during disaster season. Brad Iturriaga discusses RV Housing Group's disaster response strategies and emphasizes the importance of maintaining high-quality service even in high-pressure situations. • Catastrophic events create unique challenges due to simultaneous claims and limited housing availability • Insurance representatives need dedicated partners who understand priorities and ...

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18:03

The Balancing Act: Quality Service vs. Competitive...

Onsite Insight Podcast by RV Housing Group ·

2025/05/12

The temporary housing landscape is evolving as insurance agencies increasingly view RV housing as a viable solution for displaced families, creating both opportunities and challenges in maintaining exceptional service while managing costs. • Education around on-site housing options is improving among insurance partners • New competition entering the market doesn't necessarily translate to quality service • Maintaining exceptional service requires proper staffing and infrastructure • Volume c...

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18:38

Streamlining Housing Claims: The RV Housing Group...

Onsite Insight Podcast by RV Housing Group ·

2025/04/28

RV Housing Group CEO Brad discusses how his company removes the burden of RV placements from insurance representatives, allowing them to focus on other claims while trusting that policyholders are receiving excellent care. • Brad begins by sharing personal insights about his 60-hour fast challenge • Housing representatives often struggle with understanding RV options and pricing structures • Once a placement is approved, reps can "drop it in our lap" and know it's being handled properly • RV...

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27:52

Serving, Not Selling: RV Housing's Mission

Onsite Insight Podcast by RV Housing Group ·

2025/04/14

Brad Iturriaga, CEO of RV Housing Group, shares his philosophy that authentic service to displaced families creates business success in the temporary housing industry. He explores how prioritizing people's needs over sales goals has helped his company thrive while providing genuine stability for families during crisis situations. • Difference between selling and serving: businesses that prioritize service naturally succeed at sales • Authentic care isn't sustainable if faked - it must be in ...

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25:24

Making Temporary Housing Simple: Quality,...

Onsite Insight Podcast by RV Housing Group ·

2025/03/31

When disaster strikes, what separates exceptional temporary housing providers from average ones is their dedication to service, quality, and problem-solving capabilities. • Not all temporary housing partners are created equal – the best ones act as an extension of their client's business • Red flags to watch for include vendors who overpromise and underdeliver • Quality providers maintain newer, well-maintained RV units that are regularly refreshed • Exceptional customer service ...

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25:33

RVs to the Rescue: Debunking the Myths of On-Site...

Onsite Insight Podcast by RV Housing Group ·

2025/03/17

We debunk common misconceptions about on-site RV housing and explore why staying on your property during home repairs offers unique advantages for displaced families. • Being on your property allows you to monitor repairs and protect your belongings • Modern RVs offer surprising comfort with multiple slide-outs, full kitchens, and private bedrooms • Compared to extended hotel stays, RVs provide more privacy, cooking facilities, and living space • RV Housing Group offers 24/7 support for any ...

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20:30

Simplifying Temporary On-Site Housing

Onsite Insight Podcast by RV Housing Group ·

2025/03/03

This episode focuses on enhancing the experience of displaced families by streamlining the temporary housing process. We share insights from RV Housing Group and explore how strong communication and expert guidance can turn a stressful experience into a manageable one. • Introducing Onsite Insight and its mission • The challenges insurance reps face in temporary housing • The RV Housing Group approach to simplifying placements • Importance of transparency and communication ...

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23:20

Transforming Housing with RVs: The RV Housing Group...

Onsite Insight Podcast by RV Housing Group ·

2025/02/07

Families often face daunting challenges during times of disaster, and the right temporary housing solutions can make all the difference. This episode explores the mission of RV Housing Group, the processes involved in providing housing solutions, and the critical need for empathy and excellent service in this industry. • Journey of RV Housing Group's founding • Importance of empathy in client interactions • Overview of the housing provision process • The value of comm...

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10 results

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