PODCAST

HeroTalk

Rooter Hero

The Podcast of Rooter Hero Plumbing & Air

business careers

All Episodes

20:43

HeroTalk 103: How the Mighty Fall

HeroTalk ·

2024/08/01

Last episode for awhile, so long and thanks for all the fish!

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40:42

HeroTalk 102: The Undisciplined Pursuit of More (How...

HeroTalk ·

2024/07/25

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss Stage Two as defined in How the Mighty Fall by Jim(othy) Collins, a fantastic read that is the perfect addition to any library. Buy the book. Anyway, here's some links: Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

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29:00

HeroTalk 101: Rejecting Hubris (How the Mighty Fall...

HeroTalk ·

2024/07/18

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss Stage One as defined in How the Mighty Fall by Jim(othy) Collins, a fantastic read that is the perfect addition to any library. Buy the book. Anyway, here's some links: Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

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30:32

HeroTalk 100: It Is What It Is (Summer Stoicism...

HeroTalk ·

2024/07/11

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) we talk about the "it is what it is" mindset, it's pros, it's potential cons, and how it ties into Stoic Philosophy. Links: Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/Summer Stoicism Unwind: https://youtu.be/0Hmp4VHJwFo?si=_i6toUhP0oDls-tj

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20:18

Happy 4th of July!!!

HeroTalk ·

2024/07/04

From all of us here at HeroTalk and Rooter Hero Plumbing & Air!!Links: Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

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33:53

HeroTalk 99: Why Gen Z is Joining the Trades

HeroTalk ·

2024/06/27

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David talk about college, vocational classes in high schools, and Generation Z, the Zoomers, entering the Trades in increasing numbers. Links: Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

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8:22

HeroTalk 98: Go Touch Grass

HeroTalk ·

2024/06/20

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David do a speed run of why it's important for creatives, entrepreneurs, and literally anyone who wants to upgrade their creativity and productivity to literally go touch grass.Walking outside, preferably in nature, increases your creativity by 60%, more than sitting outside or walking inside on a treadmill. Sitting inside does NOTHING to increase it. So go for a walk. Now.Go. Li...

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48:56

HeroTalk 97: Praising Employees vs Punishing Employees

HeroTalk ·

2024/06/06

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the topic of a YouTube short David found while he was doomscrolling ( https://youtube.com/shorts/Oa1LVU2o9RA?si=qBbgZ9OatdH1oA-S ) and go on to discuss why a balance is necessary.Is constant praise beneficial?Is punishment ever beneficial?Let's find out.Links: Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/...

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31:35

HeroTalk 96: Mentorship Matters

HeroTalk ·

2024/05/30

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the importance of finding a mentor, what to look for in a mentor, and how to approach a mentor. Plus, tips if you're incredibly introverted.Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

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45:19

HeroTalk 95: How to Reduce Customer Churn

HeroTalk ·

2024/05/23

On the 95th episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David discuss ways to reduce customer churn, why customer retention is more beneficial to your bottom line than cost cutting, and remind everyone that email for internal business communication is antiquated and backwards. C'mon guys. Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://w...

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37:39

HeroTalk 94: Platform Decay

HeroTalk ·

2024/05/16

In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) David and Kat go on the attack and talk about enshittification, or platform decay that drives away users and customers of companies.Are you enshittifying things at your company? How do you avoid this? How do you balance customer experience and profitability? That's what this HeroTalk is all about!According to Dictionary.com: Enshittification's definition is:"the gradual degradation of an online platfor...

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39:35

HeroTalk 93: Leadership Capital

HeroTalk ·

2024/05/09

Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

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38:49

HeroTalk 92: Building Your Team's Confidence in You

HeroTalk ·

2024/05/02

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35:58

HeroTalk 91: Embracing Failure

HeroTalk ·

2024/04/25

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30:59

HeroTalk 90: Building Confidence in Yourself and Your...

HeroTalk ·

2024/04/18

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25:26

HeroTalk 89: Dispatch Metrics

HeroTalk ·

2024/04/11

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44:50

HeroTalk 88: Call Center Metrics You NEED to Track

HeroTalk ·

2024/04/04

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21:28

HeroTalk 87: Metrics to Track in Your Call Center...

HeroTalk ·

2024/03/28

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28:25

HeroTalk 86: The Right to Speak to a Human

HeroTalk ·

2024/03/21

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29:25

HeroTalk 85: You're Only As Good as Your Service

HeroTalk ·

2024/03/06

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