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PODCAST

What Counts?

TrailBlazer Consulting, LLC

Welcome to What Counts? by TrailBlazer Consulting. The hosts, Maura Dunn and Lee Karas bring over 30 years of experience consulting with public and private organizations across industries including energy, biotech, manufacturing, and technology. We discuss proven solutions developed working with companies to solve their information and data management challenges. The typical What Counts? episode is around 15 minutes long, and each episode focuses on one aspect of information, data, or records

business management

All Episodes

00:10:14

Training vs Automation in Information Governance

What Counts? ·

2026/10/05

Training vs automation in information governance is a risk decision, not a technology preference. In this lightning round, Lee Karas and Maura Dunn explain why training alone rarely holds. At maturity level one, a program works only when individual people make heroic efforts. However, manual filing breaks down fast, because "I'll file that tomorrow" rarely turns into done. For a small company with low regulatory and litigation risk, training is often the

en

00:18:15

Information Governance Policies: The Three That...

What Counts? ·

2026/09/21

Why You Need Information Governance Policies Why do you need information governance policies? In this lightning round of What Counts, Lee Karas and Maura Dunn explain how policy turns records into dependable evidence. First, Maura shows how a written policy sets expectations for your team and for everyone who relies on you. Next, they tackle a hard question: is a policy you ignore worse than no policy at all? In court, it can lead to an adverse

en

00:18:15

Information Governance Policies: The Three That...

What Counts? ·

2026/09/21

Why You Need Information Governance Policies Why do you need information governance policies? In this lightning round of What Counts, Lee Karas and Maura Dunn explain how policy turns records into dependable evidence. First, Maura shows how a written policy sets expectations for your team and for everyone who relies on you. Next, they tackle a hard question: is a policy you ignore worse than no policy at all? In court, it can lead to an adverse

en

00:19:42

Information Governance Risk: Breach vs Access Loss

What Counts? ·

2026/09/07

Most people hear "information governance risk" and think immediately of a data breach. In this lightning round, Lee Karas and Maura Dunn argue that the breach is only one risk on the list, and often not the one that costs you most. They work through the risk of not being able to reach your own information, using the New England PBS stations whose seventy years of program archives went dark when their cloud provider failed; the risk of ransomware, where

en

00:19:42

Information Governance Risk: Breach vs Access Loss

What Counts? ·

2026/09/07

Most people hear "information governance risk" and think immediately of a data breach. In this lightning round, Lee Karas and Maura Dunn argue that the breach is only one risk on the list, and often not the one that costs you most. They work through the risk of not being able to reach your own information, using the New England PBS stations whose seventy years of program archives went dark when their cloud provider failed; the risk of ransomware, where

en

00:09:10

Records vs Non-Records: What Counts as Evidence

What Counts? ·

2026/08/24

Records vs Non-Records: What Counts as Evidence Records vs non-records is the first distinction any information governance program has to get right, and most organizations never make it explicitly. In the opening episode of our lightning round series, Lee Karas and Maura Dunn answer both halves of the question: what is a record, and what is not. A record is any data, in any format, that is recorded or capable of being recorded and that provides evidence

en

00:09:10

Records vs Non-Records: What Counts as Evidence

What Counts? ·

2026/08/24

Records vs Non-Records: What Counts as Evidence Records vs non-records is the first distinction any information governance program has to get right, and most organizations never make it explicitly. In the opening episode of our lightning round series, Lee Karas and Maura Dunn answer both halves of the question: what is a record, and what is not. A record is any data, in any format, that is recorded or capable of being recorded and that provides evidence

en

00:21:38

Records Metadata vs Keyword Search: Making Records...

What Counts? ·

2026/08/10

Records findability starts at the point of creation Trustworthy information has four attributes. It must be accurate, reliable, timely, and findable. Last episode covered the first two. This week, Lee Karas and Maura Dunn take on the other two. The rule does not change. Capture the record where the work happens. Capture it when it happens. Capture it from the people doing the work. As a result, timeliness and findability follow along. Why your file

en

00:21:38

Records Metadata vs Keyword Search: Making Records...

What Counts? ·

2026/08/10

Records findability starts at the point of creation Trustworthy information has four attributes. It must be accurate, reliable, timely, and findable. Last episode covered the first two. This week, Lee Karas and Maura Dunn take on the other two. The rule does not change. Capture the record where the work happens. Capture it when it happens. Capture it from the people doing the work. As a result, timeliness and findability follow along. Why your file

en

00:14:00

Why Capture Records at the Source? Provenance and...

What Counts? ·

2026/07/28

Provenance decides whether your data is AI-ready Everyone wants to point AI at their content repositories. Maura Dunn's position in Episode 139 is simpler than that. A model can only be as trustworthy as the data feeding it. Provenance settles that question long before anyone builds a pipeline. Records capture points settle provenance. These are the moments in a business process where an input becomes a record. Seventeen (17) steps later, the process

en

00:14:00

Records Capture at the Point of Creation: Provenance...

What Counts? ·

2026/07/28

Provenance decides whether your data is AI-ready Everyone wants to point AI at their content repositories. Maura Dunn's position in Episode 139 is simpler than that. A model can only be as trustworthy as the data feeding it. Provenance settles that question long before anyone builds a pipeline. Records capture points settle provenance. These are the moments in a business process where an input becomes a record. Seventeen (17) steps later, the process

en

00:22:33

Your AI is Only as Reliable as Your Worst Copy: Data...

What Counts? ·

2026/07/13

Universal search was designed to bring you the universe. So is your AI assistant. Lee and Maura take on the two questions they left hanging last episode: how do you know which version is the last one, and how do you know your data is reliable? AI-ready data turns out to be the same problem, it is not solved by searching harder, and in 2026 it carries a regulatory clock.

en

00:22:33

Your AI is Only as Reliable as Your Worst Copy: Data...

What Counts? ·

2026/07/13

Universal search was designed to bring you the universe. So is your AI assistant. Lee and Maura take on the two questions they left hanging last episode: how do you know which version is the last one, and how do you know your data is reliable? AI-ready data turns out to be the same problem, it is not solved by searching harder, and in 2026 it carries a regulatory clock.

en

00:26:52

Corporate Data Capture Risk: Stop Audit Chaos -...

What Counts? ·

2026/06/29

Corporate data capture risk is a critical vulnerability that can completely disrupt an enterprise during sudden regulatory compliance audits or high-stakes litigation holds. Welcome back to What Counts, the podcast that digs into the messy information governance problems organizations inherit, ignore, and discover too late. In this episode, hosts Lee Karas and Maura Dunn move past theoretical concepts to break down exactly how unstructured file systems

en

00:19:50

Stop Making Copies: 3 Information Governance...

What Counts? ·

2026/06/15

Clean dashboards and reliable data don't happen by accident. In this episode of What Counts, Lee Karas and Maura Dunn pick up from the shift from records management to information governance and move into the three action principles that actually get you there: stop making copies, focus on data creation points, and touch once, use many times. They trace how society lost its mindfulness about creating data from Sumerian clay tablets to the printing press

en

00:19:50

Stop Making Copies: 3 Information Governance...

What Counts? ·

2026/06/15

Clean dashboards and reliable data don't happen by accident. In this episode of What Counts, Lee Karas and Maura Dunn pick up from the shift from records management to information governance and move into the three action principles that actually get you there: stop making copies, focus on data creation points, and touch once, use many times. They trace how society lost its mindfulness about creating data from Sumerian clay tablets to the printing press

en

00:18:28

Records Management vs. Information Governance:...

What Counts? ·

2026/06/01

What's the difference between records management and information governance — and why should anyone running a business care? In this episode of What Counts, Lee Karas and Maura Dunn step back from the weeds of counterparty data to answer a deceptively simple question: what is information governance, and why is it the natural next step? Maura traces the journey from a world where creating a record was hard and expensive — clay tablets, hand-copied scrolls,

en

00:18:28

Records Management vs. Information Governance:...

What Counts? ·

2026/06/01

What's the difference between records management and information governance — and why should anyone running a business care? In this episode of What Counts, Lee Karas and Maura Dunn step back from the weeds of counterparty data to answer a deceptively simple question: what is information governance, and why is it the natural next step? Maura traces the journey from a world where creating a record was hard and expensive — clay tablets, hand-copied scrolls,

en

00:13:09

Stop Counterparty Data Sprawl: Centralize & Control...

What Counts? ·

2026/05/18

Welcome back to "What Count," the podcast where information governance meets contract lifecycle management. In this episode, Lee and Maura explore the critical next step after solving your counterparty data chaos: maintaining control of vendor information across multiple systems and teams. Discover how to build a centralized counterparty database that enables operations teams, procurement, and legal to work in parallel—and why enforcing a unique

en

00:13:09

Stop Counterparty Data Sprawl: Centralize & Control...

What Counts? ·

2026/05/18

Welcome back to "What Count," the podcast where information governance meets contract lifecycle management. In this episode, Lee and Maura explore the critical next step after solving your counterparty data chaos: maintaining control of vendor information across multiple systems and teams. Discover how to build a centralized counterparty database that enables operations teams, procurement, and legal to work in parallel—and why enforcing a unique

en

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