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PODCAST

ServiceNow Podcasts

ServiceNow Community Podcasts

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what"s going on at ServiceNow. Join the conversation! Visit the Now Community forums

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All Episodes

4:33

TAKEAWAY - 2026 Trends in the data world with Tony...

ServiceNow Podcasts ·

2026/01/14

This is the takeaway episode about the chat that Tim and Juan havewith Tony Baer and Matt Housley, hosts of the “It’s About Data” podcast about what are the trends they are seeing with the start of 2026. We talked about AI magical thinking, Agentic architectures, Graphs, careers and much more.See omnystudio.com/listener for privacy information.

en-US

39:45

Exploring Leadership and AI with Anand Tharanathan

ServiceNow Podcasts ·

2025/12/24

Exploring Leadership and AI with Anand Tharanathan In this engaging episode of our podcast, we delve into the world of leadership and Artificial Intelligence with Anand Tharanathan, GVP of Product Research and Insights at ServiceNow. Anand shares his journey from an individual contributor to a leadership role, emphasizing the importance of empathy, mentorship, and learning from failure. He discusses his unique perspective on leadership drawn from his experiences in sports and how this has influenced

en-US

54:12

How are we over complicating data products? with...

ServiceNow Podcasts ·

2025/12/10

Tim and Juan chat with Arielle Rolland, a Data & AI Strategy Manager and Data Product Enthusiast and dive into how many teams are overcomplicating data products. We discuss what makes a good data product initiative and a good data product. Is a waterfall approach actually that bad? And how to balance between strategy and delivery. If you are scratching your head about data products and feel lost, this episode is for you!See omnystudio.com/listener for privacy information.

en-US

26:48

AI-Driven Innovation and Leadership Insights at...

ServiceNow Podcasts ·

2025/12/03

In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Research at ServiceNow in Bangalore, India. Shruti takes the reigns for this episode and interviews Averria Martin, Senior Director, UX Research. The conversation covers a range of topics including the application of AI in research, internal mobility at ServiceNow, and effective leadership strategies. Averria shares her personal and professional experiences,

en-US

53:43

When is Data and AI governance truly a business...

ServiceNow Podcasts ·

2025/11/26

Jessica Zuñiga is the Head of AI Readiness & Data Governance at BlueYeti and one of the most important voices in data governance in Mexico and Latin America. Tim and Juan discuss with Jessica about when data and AI governance truly becomes a business enabler and how to use frameworks like DAMA effectively.See omnystudio.com/listener for privacy information.

en-US

4:47

TAKEAWAYS - When is Data and AI governance truly a...

ServiceNow Podcasts ·

2025/11/26

This is the takeaway episode with Jessica Zuñiga is the Head of AI Readiness & Data Governance at BlueYeti and one of the most important voices in data governance in Mexico and Latin America. Tim and Juan discuss with Jessica about when data and AI governance truly becomes a business enabler and how to use frameworks like DAMA effectively. If you like what you heard, you should check out the full episode!See omnystudio.com/listener for privacy information.

en-US

59:15

Fall 2025 Data & Analytics trends with Sanjeev Mohan

ServiceNow Podcasts ·

2025/11/12

Tim and Juan chat with the honest no-bs analyst Sanjeev Mohan to discuss the latest trends in the data & analytics space. We go over the vendor unification, the focus on semantics and metadata, what trends have survived and much more.See omnystudio.com/listener for privacy information.

en-US

4:59

TAKEAWAYS - Fall 2025 Data & Analytics trends with...

ServiceNow Podcasts ·

2025/11/11

Tim and Juan chat with the honest no-bs analyst Sanjeev Mohan to discuss the latest trends in the data & analytics space. We go over the vendor unification, the focus on semantics and metadata, what trends have survived and much more. If you like this short takeaway episode, you should listen to the full episode.See omnystudio.com/listener for privacy information.

en-US

42:26

A Career Conversation with Dharti Shah

ServiceNow Podcasts ·

2025/11/05

In this Community Week special, host Lauren McManamon is joined by fellow advocate Kristy Merriam and guest Dharti Shah, a Certified Technical Architect, to discuss the intersection of career, community, and parenting. From Dharti’s journey through the CTA program to the shared experiences she and Kristy have as mothers of children on the autism spectrum, the conversation explores how personal challenges shape professional growth, how ServiceNow skills translate into life lessons, and the

en-US

61:37

Season 10 Premiere: Juan and Tim revisit 5+ years of...

ServiceNow Podcasts ·

2025/11/05

After 5 years of doing the podcast, time to revisit the past. Juan and Tim look at where this all started, how we are making progress in data, and where is history repeating itself. Listen for some #HonestNoBS takes about the data world!See omnystudio.com/listener for privacy information.

en-US

23:27

Healthcare Referral Management and the Power of AI...

ServiceNow Podcasts ·

2025/10/27

In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care through the power of automation and AI. Learn about the evolution of healthcare technology solutions, the role of ServiceNow in streamlining workflows,

en-US

51:54

RaptorDB in Full Flight with Luis Carril and Thomas...

ServiceNow Podcasts ·

2025/10/23

This episode's co-host, Laszlo Balla, and Lauren McManamon sat down with Thomas Richter and Luis Caroll to unpack RaptorDB: the new database technology powering ServiceNow’s future. They shared the story from startup roots to acquisition, and explained how Raptor DB delivers faster performance, real-time analytics, and AI-ready scale, all while staying seamless for developers and customers. ⏱️ Timestamps 00:00 Introduction of Hosts 02:37 Introduction of Guests: Thomas Richter & Luis

en-US

35:16

Meet the Web Agents with Jingfei Chen

ServiceNow Podcasts ·

2025/10/23

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it’s set to change how developers approach automation. ⏱️ Timestamps 00:00 Introduction 02:37 What ARE

en-US

24:19

From Service to Strategy: How Kerry Group is...

ServiceNow Podcasts ·

2025/10/23

In this episode of the ServiceNow Executive Circle Podcast, Jacqueline McGirr, VP of Global Change & Employee Experience at Kerry Group, shares her journey and insights on transforming HR service delivery through technology, automation, and AI. Drawing from over two decades at Kerry, Jackie discusses the evolution of their Global Business Services (GBS) model, the importance of integrating IT and HR functions, and howthey'reusing platforms like ServiceNow to streamline and enhance employee

en-US

22:52

New Accessibility Tools and Updates with Dr. Alaina...

ServiceNow Podcasts ·

2025/09/17

Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in accessibility, particularly with regards to conformance standards. Publicly, ServiceNow has committed to aligning with the Web Content Accessibility Guidelines

en-US

22:34

Fore! Mindset Shifts That’ll Change Your Game

ServiceNow Podcasts ·

2025/08/11

Kat and Pete take to the Melbourne office golf course to discuss four game-changing shifts in how organisations are thinking about the role of technology - because nothing says “serious business” like holding a putter while talking about AI. In between questionable golf swings and champagne references, they share real stories from the field, ideas that might just blow up your old playbook, and a few jokes that should probably have been left in the clubhouse. ⛳️ If you’re still

en-US

27:24

Welcome to Horizon - with Brian Zaik and AJ Siegel

ServiceNow Podcasts ·

2025/08/06

In this episode, get introduced to ServiceNow's latest offering,Horizon, the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discuss Horizon's role as a central resource for designing experiences on the ServiceNow AI platform, making it easier for both seasoned designers and those new

en-US

27:17

Understanding Agentic AI with Rita Castillo

ServiceNow Podcasts ·

2025/08/05

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from deterministic workflows to agentic systems, which can independently manage tasks while upholding ethical and security standards. We uncover the

en-US

26:59

GenAI: Hype, Hope, Happening, or Here to Stay?

ServiceNow Podcasts ·

2025/07/29

We all know someone who thinks GenAI can do literally everything (probably the same person who says “let’s circle back” in every meeting). 🙄 In our latest episode, Pete & Kat dive into: ✅ Why “AI-washing” is the new greenwashing ✅ Use cases that ACTUALLY matter (and save your weekends!) ✅ How guardrails and trust will make or break your AI strategy ✅ Why the future is human-led, AI-augmented If you’re still waiting on the platform, this train is leaving the

en-US

24:21

The great CRM unbundling: Do we even need one system...

ServiceNow Podcasts ·

2025/07/15

Did your CRM promise a utopia but delivered a fancy Rolodex with a UX degree? Join Pete and Kat as they bravely poke the sacred cow of CRM and ask the tough questions like: ❓ Why does your telco need seven days and a séance to fix your modem?❓ Why does your virtual agent sound like a confused intern filling out a colour chart? ❓ And why does it still take 5.2 days to solve a problem that should take 30 minutes? It’s the CRM roast you didn’t know you needed - with real data, real

en-US

166 results

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