PODCAST

The Payments Podcast

Bottomline

The Payments Podcast from Bottomline

business management & marketing

All Episodes

00:11:56

From Spreadsheets to Security: Tokenizing Business...

The Payments Podcast ·

2025/06/24

In this episode, we speak with Bottomline’s Mark Bish about how tokenization—beyond PCI DSS—can secure B2B payments, and the importance of not holding customer banking data in spreadsheets or on systems where it’s accessible by employees. Mark shares how replacing bank account data with anonymous tokens, reduces fraud risk, simplifies compliance, and protects against both external and insider threats.

00:12:40

The Negative Consequence of Outdated Technology

The Payments Podcast ·

2025/05/05

In this Paymode episode, Bottomline's Tom Dolan explores the risks of outdated technology in accounts payable and receivable, highlighting the impact of legacy processes and systems. Turning to emerging and embracing innovations, Tom discusses the transformative impact of AI and data analytics in modernizing these functions to create efficiencies and enable smarter decision-making.

00:24:00

Vanishing Silos: Modernizing Data and Cash Management

The Payments Podcast ·

2025/03/27

In this episode, we chat with ACT’s Naresh Aggarwal and Bottomline’s Leo Gil about cash management strategies to gain executive buy-in, conflicting KPIs, cash management concepts and a tailored approach, and the critical importance of flexibility and resilience for treasurers. We also dive into the potential of AI and technology pitfalls to avoid.

00:19:44

Fraud: The collusion between internal and external...

The Payments Podcast ·

2025/03/11

On the back of recent payment fraud research, our host chats with Eliza Thompson of digital financial crime platform Themis, on how fraudsters exploit the interplay between insider access and external attack vectors with payment fraud. This issue is increasingly concerning, with over 45% of respondents identifying collusion as a primary threat. Eliza shares her insights on what banks and businesses can do to help identify and reduce potential fraud risks.

00:09:45

A CTO's Technology Outlook for 2025

The Payments Podcast ·

2025/02/05

Our host chats with Bottomline’s Chief Technology Officer, Eve Aretakis, on some of the major tech advancements impacting B2B payments in 2025. In this episode, we cover top tech priorities in business payments, the advantages and perils of AI, the benefits of integrating and embedding payment technologies to drive added value, and the ever-present threat and prevention of fraud.

00:12:53

Top 5 Trends Shaping B2B Payments in 2025

The Payments Podcast ·

2025/01/14

As we approach 2025, it's an excellent time for finance leaders to take stock, reassess, and plan for the upcoming year. Finance teams of all sizes will strive to achieve more with fewer resources while adapting to external technology advancements, economic shifts, payment regulations, and fraud prevention measures. In this episode, we interview BNY’s Head of B2B Payments, Rhea Wagh, to gain her insights on the trends, themes, and innovations influencing B2B payments for 2025, including

00:24:17

2025 Payment Trends: The Next Wave in Corporate Payments

The Payments Podcast ·

2024/12/20

As we look to 2025, Finance Teams–-from treasury to accounts payable (AP) and accounts receivable (AR)—look to take advantage of new payment innovations and automation, tightening fraud prevention measures, and driving greater efficiencies from their business payments lifecycle. In this episode we chat to two of Botttomline’s corporate payments experts: Jamie DelMedico in the US and Richard Ransom in the UK to get their take on what to expect in the year ahead. Topics include payer verification and

00:27:20

2025 Payment Trends: What’s Next for Banks?

The Payments Podcast ·

2024/12/04

In celebration of International Day of Banks, Bottomline’s banking experts, Jessica Cheney and Frederic Viard, share their insights on payment trends and predictions for 2025. Amid significant innovation and disruption in the payments landscape, banks are striving to stay current, competitive, and compliant. In this episode, our experts discuss key topics such as real-time payments, fraud prevention, artificial intelligence (AI), and embedded finance.

00:17:20

Future Accounts Receivable (AR)

The Payments Podcast ·

2024/10/23

We’re joined by Luke Sculthorp from The Chartered Institute of Credit Management (CICM) to talk about the trends they’re seeing in Accounts Receivable (AR) automation, credit risk management, the future of B2B direct debits, and getting the most from your inbound business payments.

00:20:50

Policy, Product and Process Changes Are Reshaping B2B...

The Payments Podcast ·

2024/10/03

Technology improves the ability of treasurers to see and manage their cash, as well as to optimize their working capital. From a B2B payments perspective, this modernization involves changes in policies, products, and processes. So, what are the implications for treasurers looking to advance their setup? In this episode of The Payments Podcast, Kevin Grant, the Managing Director of Treasury Management at Bottomline, talks about important considerations for implementing change in a balanced way.

00:19:05

Are You Missing Key Insider Fraud Warnings?

The Payments Podcast ·

2024/09/24

Often, employee financial crime gets discovered post-fact. Better late than never, right? But that doesn't solve the problem. Certainly not when banks and businesses can access technology and human experts to help them identify unusual behaviour or catch potential crimes. We spoke with Albert Laino, a Certified Financial Crime Specialist, who shares his insights on proactive--rather than reactive--monitoring in the fight against insider fraud.

00:12:25

Insider Fraud: Who’s Playing Hide and Seek with Your...

The Payments Podcast ·

2024/09/10

Despite advances in threat detection, uncovering insider fraud threats continues to be a challenge for banks and businesses. Undetected, insider threats often result in financial, reputational, and operational damage. In this episode, Nick Griffin discusses the tough task behind identifying and addressing malicious individuals within organizations. Nick also covers seven essential capabilities of an effective Insider Threat Management (ITM) solution, as outlined in the latest SPARK Matrix™ Insider

00:11:59

The Changing Role of the CIO in Finance

The Payments Podcast ·

2024/08/27

In this episode, we interview Darrell Riekena from Bottomline about the transformation of the Chief Information Officer (CIO) role. We discuss how it has evolved to encompass a mix of C-Suite responsibilities, focusing on data and systems. Topics include the timeline for digital transformation 2.0, the impact of the Artificial Intelligence (AI) buzz, the importance of first-party data, and the wide-ranging remit of today's CIO to support the goals of the business.

00:17:52

Instant Payments Adoption in the US

The Payments Podcast ·

2024/07/30

It’s been said that real-time payments have spurred financial institutions to modernize their operations to keep up with where their customers and their customers’ customers have already gotten to. In this podcast, we talk to Jessica Chaney to get her take on adoption rates in the US market and the interoperability between the Clearing House’s RTP and FedNow’s Instant Payments offerings.

00:37:33

ISO 20022: Reckoning with change in the global...

The Payments Podcast ·

2024/04/23

While ISO 20022 is not new, it will soon become the de facto standard for sending financial messages between financial institutions and businesses. The drive and industry development behind upgrading payment infrastructures, instant payments and cross-border payment capabilities make adopting ISO20022 paramount in its importance and urgency. Only with it can true interoperability be achieved. We gain more insight from payments industry expert Mike Chambers and Bottomline's Frederic Viard.

00:42:23

Uplifting diversity in the workplace (International...

The Payments Podcast ·

2024/03/08

We use the opportunity of International Women’s Day to speak with three of Bottomline’s executive leadership team – Eve Aretakis, Mandy Miller, and Monica Kozak – about their career journeys, leadership lessons, expertise in their current roles and their advice and guidance for young women aspiring to leadership roles in fintech or tech industries.

00:33:24

Tracking the changing role of the corporate treasurer

The Payments Podcast ·

2024/02/27

The spotlight is on the treasury department. In this episode, we speak with Guillaume Jouvencel from Corporate Treasury 101 on the significance of the treasurer's role and how that's becoming far more strategic. We consider the challenges and advantages of technology changes, obstacles to overcome, and three key areas of focus for treasury teams going forward.

00:26:16

IOFM evangelist sees growth spring from AP automation

The Payments Podcast ·

2024/02/13

While 84% of typical accounts payable (AP) days are bogged down in administrative, manual, repetitive tasks, Mark Brousseau of Brousseau & Associates and representing IOFM, shares how the role of AP and AR leaders is undergoing significant transformation. Beyond driving efficiency and lowering costs with fully automated end-to-end AP and AR process, they’re now expected to elevate themselves to a far more strategic role, delivering more insight into the office of the CFO and the business.

00:21:45

SPI brings construction industry into the digital age

The Payments Podcast ·

2024/01/25

The construction industry is a sector that has its hands full of paying suppliers, vendors, sub-contractors, and employees, all mixed in with complex and sensitive project timelines. SPI, a leader in the insulation and architectural space, has reinvented its accounts payable (AP) processes to match its considerable growth. And our guests, Karen Singleton and Candi Mooney, are at the heart of that change.

00:23:00

2024 Payment Trends: User experience gets a good look...

The Payments Podcast ·

2024/01/06

We chat with Kellie White, Head of User Experience at Bottomline, about the UX trends we’ll likely see in ’24 from a payment perspective. She covers why UX should matter to a CFO or bank, how AI will continue to intersect with user experience, the development of mobile interfaces in payments, why designing inclusive and accessible experiences will become more critical, as will the seamless interconnectedness of API interfaces.

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