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PODCAST

Where AI Works: Conversations at the Intersection of AI and Industry

The Wharton School

In a world of rapid change, staying competitive requires thoughtful transformation. Where AI Works tackles the big questions shaping AI’s role in business today, cutting through the hype to deliver actionable insights for leaders. Brought to you by the Wharton School, in collaboration with Accenture, this podcast combines cutting-edge research with real world case studies to uncover how top companies are using AI to upskill workforces, enhance customer experiences, boost productivity, and streamline

technology

All Episodes

1:00:58

Beyond the Hype: Peter Cappelli on Where AI Boosts...

Where AI Works: Conversations at the Intersection of... ·

2025/11/20

This week, we’re doing something different. Instead of our usual episodes, we’re sharing a special conversation featuring “Where AI Works” season 3 host Peter Cappelli on the podcast “Using AI at Work.” It’s a timely, unfiltered look at how companies are actually trying, and often failing, to implement AI.In this interview, Peter brings his decades of research at Wharton to dismantle the biggest myths leaders believe about AI adoption:Why boards are obsessed with headcount reductions, and why that’s

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10:14

Host's Cut: Reflections on Season Three

Where AI Works: Conversations at the Intersection of... ·

2025/10/30

AI isn’t just a technology story — it’s an organizational one. From talent and transformation to data and decision-making, this season ofWhere AI Worksuncovers how top executives are building the structures and the mindsets that make AI work at scale.On this special recap and review episode, host Peter Cappelli looks back at the key takeaways from his conversations with Karalee Close, the Global Lead for Talent & Organization atAccenture; Vivian Sun, the Senior Director of Data & AI,

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23:35

From Call Volume to Client Value: AI in the Banking...

Where AI Works: Conversations at the Intersection of... ·

2025/10/16

What happens when the volume and complexity of client needs outpace the capacity of even the world’s biggest banks? And how can AI move beyond efficiency tools to actually enrich client conversations, deepen relationships, and reimagine frontline service?On this episode ofWhere AI Works, host Peter Cappelli sits down with Sohaib Perwaiz, the Senior Director of Business Advisory at RBC Borealis — the Royal Bank of Canada’s enterprise AI solution development hub and center of excellence. Their

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21:30

Trust and Transactions: How Mastercard Is Doing AI...

Where AI Works: Conversations at the Intersection of... ·

2025/10/02

What happens when AI isn’t just an add-on or a nice-to-have, but becomes part of the backbone of global commerce? And how can agentic AI be implemented successfully in an ecosystem that’s historically treated bots as malicious or fraudulent actors?On this episode ofWhere AI Works,host Peter Cappelli sits down with Greg Ulrich, the Chief AI and Data Officer at Mastercard, to explore how one of the world’s leading payment technology companies is embedding AI across its enterprise. From internal

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24:22

Start Small, Think Big: Making AI Stick

Where AI Works: Conversations at the Intersection of... ·

2025/09/18

AI transformation isn’t about flashy tools — it’s about strategic wins that build momentum and deliver real business value.On this episode ofWhere AI Works,host Peter Cappelli is joined by Vivian Sun, the Senior Director of Data & AI, Enterprise Architecture, and IT Transformation at Jabil Incorporated, one of the world’s largest and most quietly influential contract manufacturers. Sun shares how her company scaled AI across its global operations — not by chasing hype, but by starting with

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24:50

Work, Rewired: Rethinking Talent, Strategy, and AI

Where AI Works: Conversations at the Intersection of... ·

2025/09/04

It’s a daunting task: moving AI from experimentation to transformation across a massive, global organization with more than 800,000 employees. It turns out it isn’t just about optimizing tasks — it’s about rethinking roles entirely, and managing that change effectively.On this premiere episode of season three ofWhere AI Works,host Peter Cappelli is joined by Karalee Close, the Global Lead of Talent & Organization at Accenture, to explore what it truly takes to scale AI across a large enterprise

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9:36

Host's Cut: Reflections on Season Two

Where AI Works: Conversations at the Intersection of... ·

2025/08/21

AI is no longer a futuristic promise — it’s become a business imperative. Whether it's edge computing for real-time insights, rethinking patient care ecosystems, or rolling out generative AI to 138,000 employees, this season ofWhere AI Workshighlights how AI is reshaping strategy, service delivery, and decision-making across the enterprise.On this recap and review episode, host Serguei Netessine reflects on the key learnings from his conversations with Alan Lee, the CTO of Analog Devices; Elad

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23:13

Experience, Effectiveness, Efficiency: Johnson &...

Where AI Works: Conversations at the Intersection of... ·

2025/08/07

What does it take to scale AI across a global enterprise without breaking what already works? And how do you unlock value at scale — without losing sight of people, processes, and trust?On this season finale episode ofWhere AI Works, host Serguei Netessine speaks withAjay Anand, the Senior Vice President of Global Services, Strategy and Business Services at Johnson & Johnson, about how AI is transforming operations behind the scenes at the iconic global healthcare and medtech company. Together,

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24:35

From Pain Points to Productivity: Finding AI’s Real...

Where AI Works: Conversations at the Intersection of... ·

2025/07/24

What if the real value of AI isn’t in the technology itself, but in the pain points and problems it solves for business? That’s the question at the heart of this episode ofWhere AI Works,which features an iconic company that’s been at the forefront of digital transformation for decades.Host Serguei Netessine is joined by Tereza Nemenssanyi, Worldwide Director of Private Equity & Venture Capital Partnerships at Microsoft, to explore the varied, experimental approaches many of her clients are

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23:57

AI: The Operating System for Modern Healthcare

Where AI Works: Conversations at the Intersection of... ·

2025/07/10

It's a staggering statistic: every year in the United States, diagnostic errors in the healthcare system lead to 370,000 preventable deaths and 400,000 permanent disabilities. But what if hospitals and practitioners could leverage the power of artificial intelligence to cut those numbers in half?On this episode ofWhere AI Works,host Serguei Netessine sits down with Elad Walach, the CEO and founder of AIDOC, which aims to set a new standard for AI-powered healthcare solutions by combining clinical

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25:20

AI, Hardware, and the Future of Intelligent Systems

Where AI Works: Conversations at the Intersection of... ·

2025/06/26

How can artificial intelligence not just transform industries but also create real business value? On this premiere episode of season two ofWhere AI Works, host Serguei Netessine is joined by Alan Lee, CTO of Analog Devices Incorporated, to discuss strategies for the practical deployment and monetization of AI. They explore how AI can enhance product development and predictive maintenance while addressing challenges like power efficiency and hardware constraints. Alan also shares how AI-powered

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8:46

Host's Cut: Reflections on Season One

Where AI Works: Conversations at the Intersection of... ·

2025/06/12

What happens when AI collides with the world of marketing? A seismic shift — but only for those ready to embrace the upheaval. On this recap episode of Where AI Works, host Kartik Hosanagar reviews the four compelling conversations that made up the show’s inaugural season. Jonathan Halvorson, Global SVP of Consumer Experience at Mondelēz International, kicked things off by emphasizing the impact of AI on content creation and media spend — and the importance of preserving brand distinctiveness in an

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24:17

AI at Scale: Revolutionizing Enterprise Strategy and...

Where AI Works: Conversations at the Intersection of... ·

2025/05/29

Is your organization stuck on table stakes or starting to place more strategic bets when it comes to implementing AI? Are your employees still wrapping their heads around LLMs, or have they started experimenting with agentic AI? And what’s the competitive advantage you want your company to be famous for?On this season finale episode of Where AI Works, host Kartik Hosanagar tackles those questions and more with the help of a woman who oversees more than 65,000 data and AI practitioners, and has

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25:40

How AI Changes the Game for Creative Teams

Where AI Works: Conversations at the Intersection of... ·

2025/05/15

It’s a controversial statement, especially coming from the founder of one of the most famous creative agencies in the world: “Not all creativity is worth saving.” But it’s with that bold declaration that this episode ofWhere AI Worksbegins.This time, hostKartik Hosanagaris joined byDavid Droga, founder of Droga5, and current CEO of Accenture Song, for a thoughtful and insightful discussion about AI’s transformative impact on the creativity industry. Together, they tackle the question of whether AI

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25:08

Balancing the Algorithm: How AI Is Reshaping Marketing

Where AI Works: Conversations at the Intersection of... ·

2025/05/01

Where can AI have the biggest impact on business outcomes? How can you empower and encourage your employees to experiment with different use cases? What’s the potential role of agentic AI within your organization? Those are among the central questions in this episode of Where AI Works.For this wide-ranging and comprehensive conversation, host Kartik Hosanagar sits down with Accenture’s Chief Marketing and Communications Officer, Jill Kramer, to discuss how AI is transforming marketing and how

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25:00

The Future of Marketing: AI-Driven Content Creation

Where AI Works: Conversations at the Intersection of... ·

2025/04/17

Media, entertainment, and advertising are among the industries expected to be most impacted by the rise of artificial intelligence. So what better way to kick off our series on the intersection of AI and business than by exploring the potential perks and pitfalls of AI in the world of marketing?In this premiere episode of Where AI Works, host Kartik Hosanagar is joined by Jonathan Halvorson, the Global SVP of Consumer Experience at Mondelēz International, which owns some of the most recognizable

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1:00

Welcome to Where AI Works

Where AI Works: Conversations at the Intersection of... ·

2025/03/11

In a world of rapid change, staying competitive requires thoughtful transformation. Where AI Works tackles the big questions shaping AI’s role in business today, cutting through the hype to deliver actionable insights for leaders. Brought to you by the Wharton School, sponsored by Accenture, this podcast combines cutting-edge research with real-world case studies to uncover how top companies are using AI to upskill workforces, enhance customer experiences, boost productivity, and streamline

en

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