Credentialing Chronicles

58:29

When Healers Become Killers: Inside the Investigation...

Credentialing Chronicles ·

2026/10/06

Send us Fan Mail What happens when the person trusted to heal the patient… is the person harming them? This week on Credentialing Chronicles, Shannen Aguayo-Reyes and Nyleen Flores sit down with Bruce Sackman, renowned healthcare fraud investigator, author, and former Special Agent in Charge with the U.S. Department of Veterans Affairs Office of Inspector General. For more than three decades, Bruce stepped into healthcare environments after something had gone terribly wrong—investigating frau...

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65:55

THE DEMO WAS BEAUTIFUL. THEN IMPLEMENTATION STARTED.

Credentialing Chronicles ·

2026/09/29

Send us Fan Mail This week, Credentialing Chronicles sits down with Matthew Jansen, President & CEO of Acorn Credentialing Solutions, for an exclusive conversation about the side of healthcare credentialing most people never hear about. Acorn works across credentialing, enrollment, provider data, automation, and provider operations—connecting pieces of the process that healthcare organizations have historically managed across separate systems and workflows. Acorn But we're not here for th...

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9:03

Road to NAMSS 2026 Starts Now!

Credentialing Chronicles ·

2026/09/23

Send us Fan Mail The wait is over! 🎙️ We’re officially kicking off the road to NAMSS 2026, and this episode is one you do NOT want to miss. In this special announcement episode, we’re pulling back the curtain on what’s ahead for NAMSS 2026 — the excitement, the vision, the opportunities, and what you can expect as we get closer to this year’s biggest moments in the medical staff services community. Whether you’re a seasoned MSP, new to the profession, preparing for NAMSS 2026, or simply

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40:00

Spillin' Tea Across America: Montana

Credentialing Chronicles ·

2026/09/15

Send us Fan Mail Big Sky. Big money. BIG oversight questions. ☕🔥 Credentialing Chronicles is Spillin’ the tea across America—and this stop takes us to MONTANA. From Medicaid changes and millions in rural health funding to provider mobility, hospital oversight, a story update and a licensing case that raises serious questions about how critical information moves through the system. Because a clean license is only the beginning. 🎙️ Grab your tea. Montana has receipts. Stay credentialed, not

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31:47

100th Episode - Temptation Island Star Faked PA...

Credentialing Chronicles ·

2026/09/08

Send us Fan Mail The internet saw the posts. The screenshots went viral. But we wanted to know: what actually happened — and how did so many red flags seemingly go unnoticed for so long? 👀☕️ In this episode of Credentialing Chronicles, Shannen and Nyleen go beyond the viral headlines and take a deeper look at the story involving Angel Murdock and claims surrounding Duke University’s Physician Assistant program. We’re breaking down the timeline, the online presence, the claims that captured

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44:31

Spillin' Tea Across America: Missouri

Credentialing Chronicles ·

2026/09/01

Send us Fan Mail MISSOURI: SHOW ME THE CREDENTIALS, THE AUTHORIZATION—AND THE MONEY The Show-Me State came with RECEIPTS. This week on Credentialing Chronicles, Shannen & Nyleen are spillin’ the Missouri tea—from alleged fake nursing credentials and the importance of primary-source verification to prior authorization chaos, rural hospitals under pressure, patient portal privacy concerns, and major healthcare changes MSPs need to have on their radar. We’re asking the questions ...

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43:18

Spillin Tea Across America: Mississippi

Credentialing Chronicles ·

2026/08/25

Send us Fan Mail What if the credential checked out… but the story behind it didn’t? Mississippi takes us into one of the wildest intersections of healthcare fraud, patient safety, licensed professionals, and credentialing gaps we’ve covered yet. What starts with a seemingly legitimate corner of healthcare quickly opens the door to something much bigger. Follow the trail long enough and physicians, nurses, nurse practitioners, pharmacies, federal healthcare programs, correctional healthcare...

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20:05

Fake Doctor Twice?! Arrested. Released. Arrested Again.

Credentialing Chronicles ·

2026/08/19

Send us Fan Mail Arrested. Released. Arrested Again. — The Nitun Ahir Story What happens when someone allegedly practices medicine without a license, gets arrested, is ordered to stop — and somehow ends up facing allegations of doing it again? This week on Credentialing Chronicles, Shannen and Nyleen unpack the shocking Nitun Ahir case out of California and the questions it raises about healthcare credentialing, verification, oversight, and patient safety. We’re looking beyond the headline to...

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37:09

Denied. Pending. More Paperwork: What Insurance...

Credentialing Chronicles ·

2026/08/11

Send us Fan Mail What Insurance Companies Are Really Telling Doctors Prior authorization is supposed to help manage healthcare costs and ensure appropriate care. But what happens when the process becomes a barrier between doctors and their patients? In this episode of Credentialing Chronicles, Shannen and Nyleen take a closer look at what the newly published data is revealing about prior authorization — including denial rates, appeals, retrospective denials, and the administrative burden pl...

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33:36

Special Series | Who Audits the Auditor?

Credentialing Chronicles ·

2026/08/04

Send us Fan Mail Special Series | Who Audits the Auditor? We've sat behind these microphones breaking down healthcare fraud, credentialing failures, compliance mistakes, and the lessons organizations can learn from them. This time... the file is ours. In this special series, the roles are reversed as AQC President Shannen opens the door to one of the hardest conversations of her career following an NCQA survey that changed everything. What happens when the person who audits everyone else has ...

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48:28

Spillin Tea Across America: Minnesota

Credentialing Chronicles ·

2026/07/28

Send us Fan Mail Murder. Medicaid fraud. A $250 million pandemic scam. Federal investigations. Thousands of providers removed from Medicaid. No... this isn't the plot of a Netflix series. It's Minnesota. This week on Credentialing Chronicles: Spillin' Tea Across America, we're uncovering one of the most shocking collections of healthcare scandals we've seen in a single state. From an emergency room nurse practitioner convicted of murdering his secret girlfriend after allegedly abusing his pre...

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44:07

Best of 2026 Mid Year Recap

Credentialing Chronicles ·

2026/07/21

Send us Fan Mail Missed an episode? Need to catch up? Or just want to relive the wildest moments of the year so far? This one's for you. Welcome to our Spillin' Tea Across America: Summer Rewind—a special compilation episode featuring the biggest moments, most unbelievable cases, hottest healthcare headlines, funniest conversations, listener favorites, and unforgettable lessons from our journey across America... all in one episode. After covering 23 states across America so far, we're hitti...

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44:31

Spillin' Tea Across America: Michigan

Credentialing Chronicles ·

2026/07/14

Send us Fan Mail Spillin' Tea Across America: Michigan | When the System Looks the Other Way What happens when warning signs are ignored... When trusted physicians abuse that trust... And when the very systems designed to protect patients fail? This week on Credentialing Chronicles: Spillin' Tea Across America, we're heading to Michigan—a state with a healthcare history that will leave you questioning how some of these cases were ever allowed to happen. From one of the largest healthcare ...

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41:03

Spillin Tea Across America: Massachusetts

Credentialing Chronicles ·

2026/07/07

Send us Fan Mail Massachusetts may be known for world-renowned hospitals, prestigious medical schools, and groundbreaking healthcare innovation—but behind the scenes, the Commonwealth has also experienced some unforgettable lessons in patient safety, healthcare fraud, credentialing failures, and accountability. In this episode of Credentialing Chronicles: Spillin' the Tea Across America, hosts Shannen Reyes-Aguayo and Nyleen Flores dive into publicly reported cases involving a VA nurse whose ...

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28:06

Spillin Tea Across America: Maryland

Credentialing Chronicles ·

2026/06/30

Send us Fan Mail Maryland: Crab Cakes, Credentials & Criminal Conduct | Credentialing Chronicles: Spillin' the Tea Across America Maryland may be known for blue crabs, historic waterfronts, and charming coastal towns—but behind the scenes, this state's healthcare system has served up some unforgettable lessons in fraud, oversight, patient safety, and accountability. In this episode of Credentialing Chronicles: Spillin' the Tea Across America, hosts Shannen Reyes-Aguayo and Nyleen Flores...

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27:59

Spillin Tea Across America: Maine

Credentialing Chronicles ·

2026/06/23

Send us Fan Mail The tea is officially served, Maine. And Tea Sippers... this state's tea is HOT. This week, Shannen and Nyleen head to the Pine Tree State to unpack a series of healthcare stories that will have you saying: "Wait... WHAT?!" From a heartbreaking case that sparked serious questions about patient safety, to a multimillion-dollar settlement proving paperwork can carry a hefty price tag, to a trusted healthcare provider whose actions shocked an entire community—Maine delivers twis...

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40:19

Spillin Tea Across America: Kentucky

Credentialing Chronicles ·

2026/06/16

Send us Fan Mail The tea is officially served, Kentucky. In this episode of Credentialing Chronicles with Shannen and Nyleen, we're heading to the Bluegrass State to unpack a case that reminds us healthcare isn't just about clinical skills—it's also about trust, accountability, and the systems designed to protect patients. What happens when concerns outside the exam room raise questions inside it? From provider oversight and ongoing monitoring to patient safety, professional accountability, a...

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40:06

Spillin Tea Across America: Kansas

Credentialing Chronicles ·

2026/06/09

Send us Fan Mail 🌻⚕️ Credentialing Chronicles: Kansas Edition — Quiet State, National Lessons ⚕️🌻 The tea is officially served, Kansas! In this episode of Credentialing Chronicles with Shannen and Nyleen, we're heading to the Sunflower State to explore the healthcare challenges, credentialing lessons, and oversight conversations shaping organizations across America. From telemedicine and provider monitoring to patient safety, healthcare fraud, compliance, and medical staff oversight, this

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125:06

Spillin Tea LIVE Show: Oklahoma

Credentialing Chronicles ·

2026/06/02

Send us Fan Mail 🤠🌪️ Credentialing Chronicles LIVE: Oklahoma Edition 🌪️🤠 The tea is officially served, Oklahoma! In this LIVE episode of Credentialing Chronicles with Shannen and Nyleen, we're heading to the Sooner State to uncover the stories that left us speechless. From shocking physician misconduct cases and credentialing failures to negligent privileging allegations, criminal investigations, and patient safety disasters, this episode is packed with the real-life stories that every...

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49:10

Nebraska LIVE Show: Credentialing & Confessions

Credentialing Chronicles ·

2026/05/26

Send us Fan Mail Nebraska… y’all brought the TEA. ☕️🌽🔥 In this LIVE episode of Spillin’ Tea Across America, we take you inside our Nebraska live show filled with shocking healthcare conversations, MSP realities, audience reactions, credentialing chaos, patient safety discussions, and moments that had the entire room reacting in real time. 👀 From funny moments to serious industry conversations, this episode captures the energy, honesty, and unfiltered discussions that made Nebraska one of our

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