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PODCAST

Unfiltered Vet Discussions

Unfiltered Discussions

Take a group of people who have kicked around the veterinary space for a few minutes, toss them in a ZOOM room and see what they have to say. The discussion can lead to interesting places of discovery. When we mean unfiltered it is deciding a topic 10 to 20 minutes before we push the record button, skip the editing and upload it online. These are our opinions on the topic at hand that we voted on as the focus of the conversation. We encourage you to listen with an open mind and join in the

business

All Episodes

00:30:31

Perception vs. Reality

Unfiltered Vet Discussions ·

2025/10/17

Kelly, Peter, and Beth unpack how “success” in a veterinary practice can look very different depending on whether you’re going by feelings or facts. They dig into staffing perceptions (feeling understaffed on an overstaffed day), why data should be a roadmap—not a hammer—and how open-book metrics (payroll, COGS, doctor/staff salary) build ownership thinking. The team connects steady marketing to a healthy “heartbeat,” warns against turning it off when things look good, and stresses aligning online

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00:35:51

Mistakes, Mercy & the Internet

Unfiltered Vet Discussions ·

2025/10/10

The panel unpacks a real-world ER case that blew up online: a client found goofy selfies on her phone after a euthanasia and assumed staff were mocking her grief. Using Phil’s “MRI—Most Reasonable Intent” lens, they explore how small judgment errors can look catastrophic in the wrong context, why social media pile-ons escalate harm, and how to respond with compassion without assuming total blame. They share practical approaches—owning your part, direct heartfelt apologies, pausing the firestorm,

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00:29:09

Adapting to Change

Unfiltered Vet Discussions ·

2025/10/03

In this episode of Unfiltered Vet Discussions, the panel dives into the theme of adapting to change. They share personal stories of helping kids move to college and start high school, reflecting on the role of self-awareness in navigating transitions. The conversation extends into the veterinary world, asking how many clinics truly approach onboarding with self-awareness in mind. From guiding new employees to mentoring recent graduates, the panel highlights where practices succeed—and where they

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00:35:27

Supporting Grief in Veterinary Care: Pennridge Animal...

Unfiltered Vet Discussions ·

2025/09/26

In this episode of Unfiltered Vet Discussions, Beth Mehaffey of Pennridge Animal Hospital shares how her team created a grief support program for clients facing pet loss. With decades of combined experience in veterinary care, they discuss the profound emotional impact of losing a pet, often felt more deeply than losing a family member. The program aims to provide continuous support for both clients and veterinary staff, addressing the daily reality of grief in practice. From working with geriatric

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00:24:33

Are You A Reader?

Unfiltered Vet Discussions ·

2025/09/19

In this episode of Unfiltered Vet Discussions, the panel explores the changing culture of reading across generations. From the average American spending only 19 minutes a day with books to the rise of audiobooks and digital reading, the conversation highlights both personal habits and broader societal shifts. The panel shares their own reading journeys, from juggling multiple books at once to losing time for reading during busy family years. They discuss the impact of technology on attention, the

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00:35:15

The General Consensus

Unfiltered Vet Discussions ·

2025/09/12

In this episode, Peter and the panel break down takeaways from the 2025 ABMA convention, where fresh energy from young professionals met 57 hours of sessions focused on veterinary business strategy. Together, they explore how economic unpredictability is impacting client spending and forcing practices to evolve beyond one-size-fits-all care. The panel discusses the need for revitalized marketing approaches, the rise of urgent care models, and the importance of using demographic insights to tailor

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00:41:39

The More Things Change, the More They Stay the Same...

Unfiltered Vet Discussions ·

2025/09/05

In this episode, Peter welcomes back Marnette Falley, former editor of Veterinary Economics, who returns to the veterinary space after a six-year sabbatical. Marnette shares insights from her work as a leadership coach and facilitator, emphasizing the power of inquiry over advice, and the difference between coaching and mentoring. She discusses her shift in leadership philosophy, the importance of play in professional environments, and how creativity and co-creation foster deeper engagement. Through

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00:41:37

How Do I Want to Live Today?

Unfiltered Vet Discussions ·

2025/08/29

In this episode of Unfiltered Vet Discussions, titled "How Do I Want to Live Today?", hosts Kelly, Jenni, and Peter dive into the idea of discovering and defining one’s personal purpose. Jenni shares her experience from a leadership course that prompted her to reflect deeply on why she continues working in veterinary practice management, ultimately realizing her purpose is to serve and empower others. Peter reflects on how his purpose evolved from professional service to a broader mission of helping

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00:40:52

The Rise of Relief

Unfiltered Vet Discussions ·

2025/08/22

In this episode, Peter is joined by Dr. Andrew Findlaytor to explore the changing landscape of relief veterinary medicine. From his first hands-on experience in a bulldog C-section to co-founding the Roux platform, Dr. Findlaytor shares how flexibility, specialization, and tech are shaping the future of vet careers. They discuss the post-pandemic boom in relief work, the rise of credentialed techs, and how AI and consulting roles are opening new doors across the industry.

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00:30:54

Let's Discuss Change

Unfiltered Vet Discussions ·

2025/08/15

In this episode of Unfiltered Vet Discussions, Kelly, Peter, and Phil tackle the complex topic of change in veterinary medicine—from crisis-driven pivots to proactive innovation. They explore why the vet industry resists change, the psychological and neurological barriers involved, and what it takes to build teams that embrace transformation. From curbside care to AI and neurodiversity, the hosts highlight real-world shifts and strategies for creating resilient, forward-thinking veterinary teams

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01:01:17

What's Going On Down Under

Unfiltered Vet Discussions ·

2025/08/08

In this episode, Peter is joined by Dr. Sam Bowden, veterinarian and founder of Accelerate Practice Academy. Together, they explore how Dr. Bowden transformed struggling practices into thriving, high-profit businesses. With no formal business training out of veterinary school, Dr. Bowden shares how mentorship, mindset, and strategic planning helped him overcome financial setbacks and build lasting success. From Australian work-life balance to five core profit levers, this conversation offers

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00:41:21

What's Going On Lately?

Unfiltered Vet Discussions ·

2025/08/01

In this episode of Unfiltered Vet Discussions, the panel dives into recent travels and dream destinations, reflecting on bucket list experiences and the importance of making memories through exploration. From castles in Scotland to concerts in Manchester and even reflections on Antarctica, the discussion highlights how travel shapes perspective and rejuvenates the veterinary spirit. The conversation also explores the value of creating a bucket list, encouraging young veterinarians to pursue

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00:40:05

Celebrating Wins: Fueling Team Morale in Vet Med

Unfiltered Vet Discussions ·

2025/07/25

In this episode, the panel examines how acknowledging both personal and professional milestones can enhance veterinary team culture. From career growth stories to everyday achievements, such as work anniversaries, they highlight how consistent appreciation fuels morale and retention. The discussion also dives into how leadership plays a vital role in supporting team well-being through intentional, meaningful gestures, proving that small wins can lead to a big impact.

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00:41:31

Culture: The Backbone of Veterinary Success

Unfiltered Vet Discussions ·

2025/07/18

In this episode of Unfiltered Vet Discussions, the panel explores how workplace culture shapes everything from patient outcomes to team dynamics. The conversation covers the importance of defining values, building psychological safety, and taking intentional actions to create a positive and productive environment. With insights on balancing business metrics with team well-being, the panel highlights how small, consistent gestures from leadership can have a lasting impact on trust, engagement, and

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00:40:11

Marketing That Connects: Strategies for Engaging Pet...

Unfiltered Vet Discussions ·

2025/07/11

The panel discusses essential marketing strategies for veterinary hospitals, focusing on how to effectively engage both new and existing clients. They emphasize maintaining a strong online presence through platforms like Facebook, Instagram, TikTok, and Google Ads, while also highlighting the importance of community involvement through local events and parades. The conversation explores the value of authenticity in marketing, responding to reviews, and optimizing a Google Business Profile for

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00:48:01

The Power of Hope in Veterinary Leadership

Unfiltered Vet Discussions ·

2025/07/04

In this episode of Unfiltered Vet Discussions, the panel dives into the power of hope as a leadership trait. They explore how embracing character strengths like humor and optimism—through tools like Dr. Phil Richmond’s coaching—can help veterinary professionals face imposter syndrome, client challenges, and self-doubt. From NBA inspiration to personal reflections, the conversation highlights how leading with hope and positivity fuels resilience and strengthens team dynamics.

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00:34:35

The Value of a Practice Manager

Unfiltered Vet Discussions ·

2025/06/27

In this episode of *Unfiltered Vet Discussions*, the panel explores the essential role of veterinary practice managers and how their leadership impacts every aspect of a clinic. From handling everything from HVAC issues to client care, practice managers juggle a wide range of responsibilities that keep operations running smoothly. The conversation highlights the value of certified managers, the importance of delegation versus doing it all, and the need for clear job descriptions, trust, and mutual

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00:35:14

What Does the Staff Say

Unfiltered Vet Discussions ·

2025/06/20

In this episode of Unfiltered Vet Discussions, the panel explores how employee Net Promoter Score (eNPS) surveys can provide valuable insights into team engagement and workplace culture. They share how anonymous feedback reveals both strengths and areas for growth—like communication and accountability—and how outside perspectives can help translate survey results into real improvements. The conversation emphasizes the importance of proactive leadership and continuous feedback in building a

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00:41:31

Culture: The Backbone of Veterinary Success

Unfiltered Vet Discussions ·

2025/06/13

In this episode of Unfiltered Vet Discussions, the panel explores how workplace culture shapes everything from patient outcomes to team dynamics. The conversation covers the importance of defining values, building psychological safety, and taking intentional actions to create a positive and productive environment. With insights on balancing business metrics with team well-being, the panel highlights how small, consistent gestures from leadership can have a lasting impact on trust, engagement, and

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00:36:44

One Day or Day One? Overcoming Hesitation in Vet...

Unfiltered Vet Discussions ·

2025/06/13

In this episode of Unfiltered Vet Discussions, the panel explores the mindset shift from "one day" to "day one" when it comes to personal and professional growth—especially in veterinary marketing. Host Kelly initiates a conversation with Jenni, Beth, and David about the common hesitation veterinary professionals feel when asked to step in front of the camera. They discuss how today’s video-driven culture, especially among younger generations, makes short-form content a vital marketing tool. The

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97 results

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