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PODCAST

The One% Partnership

Dave Bownes & John Leitch

Dave Bownes and John Leitch have over 60 years of automotive aftersales experience, starting from the shop floor right the way through to senior management roles they have a wealth of knowledge that comes across in a very humble and down-to-earth way.After working together over 8 years ago and then heading off in slightly different career directions they came back together in 2025 to form The One% Partnership!The One Percent Partnership is the joining together of their consultancy businesses, CXM

business automotive

All Episodes

35:38

Who's behind the The One% Partnership - Dave's story

The One% Partnership ·

2025/07/24

This episode is to give you the background of The One% Partnership founder Dave and how his personal journey influenced his career, the highs, and lows! John talks to Dave about his journey from apprentice mechanic through to running the largest automotive training contract in the UK!

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30:59

Workshop Control - What's going on?

The One% Partnership ·

2025/07/24

Dave and John are back and in this podcast, John talks about his frustrations with how businesses are trying to recruit a business-critical role - Workshop Controller. It's become clear that the role isn't being valued highly enough and the job adverts in the public domain are not reflective of the reality.

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22:58

Who's behind the The One% Partnership - John's story

The One% Partnership ·

2025/07/24

This episode is to introduce The One% Partnership founder John in more detail. Find out where all of John's aftersales knowledge has come from and how his personal journey has shaped his career and his thinking around incremental gain!

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52:45

The 1% Effect on Customer Retention

The One% Partnership ·

2025/07/09

In this episode Dave and John are back chatting with Lyn Howdon about all thing’s customer retention. A subject all too often seen as a sales challenge we bring to life that there are opportunities across all departments to support and drive improvements in customer retention. To find out more about what we do visit: www.haynesoliver.com

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58:14

The 1% Effect in the Sales Department

The One% Partnership ·

2025/06/26

In this episode Dave and John are joined by a special guest, Lyn Howdon. Lyn brings a wealth of knowledge and understanding of automotive sales (amongst other things!) so with this addition to the podcast we've almost covered every department! Have a listen to our musing over what works well and what doesn’t work so well.

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23:49

The 1% Effect in the Bodyshop

The One% Partnership ·

2025/06/16

More motortrade chat with Dave and John! In this episode Dave chats with John about all things bodyshop and how the 1% effect can influence the performance!

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19:51

Parts Department Q&A

The One% Partnership ·

2025/06/09

In this episode Dave and John respond to some great comments and feedback on the earlier 1% Effect in Parts Department podcast.

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30:10

The 1% Effect in the Parts Department

The One% Partnership ·

2025/06/03

In this episode Dave and John switch their conversation to the parts department and how marginal gains can support the performance.

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36:45

The One% Partnership, Front of House Q&A Part 2

The One% Partnership ·

2025/06/02

In this episode (part 2 of 2) Dave and John respond to feedback from the previous podcast where they talked about how the 1% effect could impact the front of house function.

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30:22

The One% Partnership, Front of House Q&A Part 1

The One% Partnership ·

2025/05/28

In this episode (part 1 of 2) Dave and John respond to feedback from the previous podcast where they talked about how the 1% effect could impact the front of house function.

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23:32

The 1% Effect in Front of House and Customer Service

The One% Partnership ·

2025/05/21

In this episode DAve and John talk about the 1% effect and how it help with the front of house and customer service

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16:50

Podcast feedback - Workshop

The One% Partnership ·

2025/05/12

In this episode Dave and John respond to listener feedback and questions, today they focus on the responses to the 1% effect on the recent Workshop podcast.

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20:32

The 1% Effect in the Workshop

The One% Partnership ·

2025/05/02

In this episode Dave and John talk about some of the gains that the 1% effect can have within your Service Department

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26:51

What is the 1% Effect

The One% Partnership ·

2025/04/22

In this episode Dave talks with John about what the 1% effect is and how it relates to incremental gain.

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30:48

The One% Partnership Introduction

The One% Partnership ·

2025/04/04

In this first episode Dave and John chat about why they have formed The One% Partnership and how they will be supporitng Automotive Aftersales businesses

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15 results

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