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PODCAST

Brazen and Bold: Real, Raw, and Radically Honest Conversations for Entrepreneurs and Small Business Leaders

Welcome to Brazen and Bold—the podcast that dares to say what others won"t. Hosted by Heather Harris, a behind-the-scenes powerhouse at Spark Pro Global, this show is your go-to space for real, raw, and radically honest conversations with entrepreneurs, salon owners, and business leaders who are rewriting the rules of success. Each week, we pull back the curtain on what it actually takes to build a business—and a life—you"re obsessed with. From game-changing wins to "why did nobody warn me

business careers

All Episodes

50:05

From $200 and a Dream: How Anne Marie Krainage Built...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/04/22

What does it take to go from a recently divorced single mom with a few hundred dollars to running a multi-location, award-winning luxury salon? Anne Marie Krainage, founder of Ottalaus Salon in Salt Lake City, Utah, joins Heather Harris on Brazen and Bold to pull back the curtain on all of it. The messy middle, the Monday she almost quit, and the systems that quietly made her unstoppable. Anne Marie shares how she went from behind the chair five days a week to leading a team across two locations,

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55:32

From Burnt Out to Bought Out: Nikki Le on Selling Her...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/04/17

What does it actually feel like to own a salon? Spoiler: it's a rollercoaster — and nobody tells you that before you sign the lease. In this episode of Brazen and Bold, host Heather Harris sits down with salon business coach, consultant, and former salon owner Nikki Le of Nikki Le Consultancy for a candid, no-fluff conversation that every salon owner needs to hear. Nikki opens up about what it really took to grow, scale, and ultimately sell her Virginia-based salon, Statements — and the leadership

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52:18

The Truth About Why Salon Owners Stay Overwhelmed...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/04/09

In this special webinar-turned-podcast episode, Heather Harris (CEO of Spark Pro Global) and Lucy Randall (COO) join Brigette Sobus, founder of Power & Joy Coaching Academy, for a powerful conversation on what it really takes to grow a profitable, sustainable salon. Hosted by Brigette, this conversation dives into how salon owners can step into their CEO role, increase revenue, and reduce overwhelm by leveraging delegation, data, and consistent marketing systems. Brigette brings her expertise in

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55:03

Why Your Clients Aren't Buying (And How to Fix It...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/04/02

Most salon owners think the problem is their pricing, their marketing, or their team. It's not. In this episode of Brazen and Bold, Heather sits down with Arif, a global luxury retail expert who has worked with some of the most prestigious brands and spas in the world. Together, they break down the real reason clients aren't buying—and it has nothing to do with sales tactics. You'll learn: •⁠ ⁠Why "being the best" is no longer enough •⁠ ⁠The emotional connection strategy that increases client

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42:09

Why Your Clients 'Love You'… But Never Come Back (And...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/03/26

What if your biggest business problem… is the one you can't see? In this episode, Heather sits down with salon owner and innovator Lou DeCola to break down one of the most overlooked threats to salon growth: the silent client—the guest who says they love you… and never comes back. With over 40 years in the industry, Lou shares how he's redefining salon leadership through data, systems, and a completely different approach to team structure and retention. Inside this episode, you'll learn: •⁠ ⁠Why

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18:34

LIVE FROM INSPIRING CHAMPIONS! From Consultation to...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/03/06

Heather and Lucy are recording live from Inspiring Champions Champ Camp in Dallas, where top salon owners and leaders from across the country gathered to learn, collaborate, and level up their businesses. In this episode, they share some of their biggest takeaways from the event including how powerful consultations can transform the guest experience, simple ways to increase service enhancements and retail sales, and why rebooking systems are critical to long-term growth. They also discuss how salon

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01:06:06

Stop Losing New Hires: The Associate Program That...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/03/02

Hiring is hard. Keeping great stylists is even harder. In this episode of Brazen & Bold, Heather Torriente sits down with Coach Chris Baran—founder of Fuel Education and creator of the Salon Associate Accelerator—to talk about the real reason salons lose new hires and how to fix it with a scalable training system. Chris shares how to: •⁠ ⁠Get associates producing revenue faster •⁠ ⁠Build training that doesn't depend on the owner •⁠ ⁠Improve retention with better leadership and clear standards •⁠

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45:08

Stop Working Harder. Start Working Smarter in Your...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/02/20

Salon owners and stylists, this episode of Brazen and Bold is a must-listen. Heather sits down with beauty industry leader Tracey Napotnik, founder of SalonTraining.com, to talk about the real struggles behind salon ownership—working 80-hour weeks, struggling with payroll, and not knowing how to make money even when your chair is full. Tracey shares how education, mentorship, and tracking numbers transformed her salons into profitable businesses—and how she created a community platform so stylists

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45:24

How to Build a Salon That Wins in Any Economy with...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/02/13

What does it take to lead a multi-generational salon business while the beauty industry evolves faster than ever? In this episode of Brazen & Bold, Heather Torriente sits down with Jack Panico of Panico and founder of Heirs to Beauty to talk about legacy leadership, the future of salon retail, and what it really means to build a brand that supports salon owners and hairstylists. They dive into: •⁠ ⁠Why salon leadership today requires adaptability across generations •⁠ ⁠How AI in the salon industry

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31:28

Unclaimed Millions: How L'Oreal's Level Program Can...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/02/03

In this power-packed episode of Brazen and Bold, Heather Harris sits down with the brilliant Beverly Shortt to uncover one of the biggest missed opportunities in the beauty industry: unused loyalty points. With over 700 million L'Oreal Level points expiring every year, Beverly reveals how salon owners can turn these points into real cash flow, business growth, education, technology upgrades, and even global team experiences. Together, Heather and Beverly break down: Why loyalty points should be

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49:38

Delegate to Elevate: How Salon Owners Scale with AI...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/01/12

What happens when technology actually helps you lead better instead of pulling you further away from your people? In this episode of Brazen & Bold, Heather Harris sits down with salon owner Michaela Blissett Williams and tech innovator Vinay to explore how salons can scale with intention using AI—without sacrificing culture, connection, or leadership. They break down: • Why front desk burnout is one of the biggest growth blockers in salons • How AI can support (not replace) your team • What "scaling

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56:50

Luxury in the Little Things: How to Elevate Guest...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/12/29

What if the key to higher retention, stronger loyalty, and increased revenue wasn't a bigger service menu—but small, intentional moments of luxury? In this episode of Brazen & Bold, Heather Torriente sits down with Louis Hayes-Davies and Victoria Harrington of Daimon Barber to explore how guest experience, education, and skincare-grade haircare can completely transform the way salons and barbershops connect with clients. From scalp health and eye revitalization rituals to why education beats hard

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44:49

When Authenticity Becomes Your Brand with Jenna...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/12/29

Double Boost Meets Flat Marvel – A Journey Through Vivid Hair, Salon Ownership, and Friendship Heather sits down with longtime friend and Goldwell National Artist Jenna Meulenberg, owner of Ruby Lou Salon, for a conversation that's equal parts inspiring and hilarious. From rebellious piercings in suburban Wisconsin to accidentally winning international competitions, Jenna shares her 21-year journey from receptionist to salon owner and national educator. Learn how she fought to keep her authentic

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32:23

Meet Jude: The Force Behind Spark's Smartest AI...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/12/17

In this episode of Brazen and Bold, Lucy Randall—COO of Spark Pro Global—steps in as guest host to spotlight one of the most transformative forces inside Spark: Jude, Spark's Tech Lead Executive and the mastermind behind our AI systems, chatbots, dashboards, websites, digital audits, and internal efficiency tools. From fixing washing machines as a kid to building Spark's internal AI assistant Roxy, Jude's story is a mix of curiosity, innovation, and pure problem-solving magic. Lucy and Jude dive

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52:03

How AI Will Amplify Your Salon Team—Not Replace It

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/12/05

In this episode of Brazen & Bold, Heather sits down with Paddy Monahan, Chief Product Officer at Phorest Salon Software, to unpack how an engineer from telecoms ended up obsessed with the salon industry—and why talking to customers is still the most powerful technology we have. Paddy shares the pivotal moment that pulled him away from writing code and into product strategy, how a quirky "startup soccer" tournament with Uber black cars became a beloved networking event, and why he's stayed in the

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56:51

Turn Guests Into Superfans: Barry Quinn on Loyalty,...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/11/27

In this Brazen & Bold episode, Heather sits down with Barry Quinn, President of Phorest North America, to talk about something every salon and spa owner cares about but doesn't always have time to optimize: loyalty and retention. Barry shares how he went from "terrible at mortgages" to spending 15+ years helping salons grow with Phorest, and why the best salons don't just hope guests come back—they build systems that practically guarantee it. You'll hear: •⁠ ⁠Why traditional "buy 9, get 1 free"

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34:56

From Burned-Out Behind the Chair to a $1.3M Hair Loss...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/11/20

What happens when a stylist stops chasing double-booked days and decides to build a business around integrity, empathy, and wild profit margins? In this episode of Brazen and Bold, Heather Harris sits down with Shanna Moll—stylist, educator, Airstream nomad, and creator of Brilliant Bonding and Studio U Education. Shanna shares how a life-changing trip to Israel, a calling to serve guests with profound hair loss, and a $100K leap of faith turned a burned-out $85K stylist into the owner of a $1.3M,

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37:28

Not Luck—A System: How Pinup Studio Gets Stylists to...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/11/10

Salon success isn't luck—it's structure. In this Brazen & Bold conversation, Pinup Studio owner Christina Kirkey shares how she built an inclusive, high-energy culture (pink confetti cannons and all), then operationalized growth with a simple, editable system her whole team actually uses. The result? In their first full year with the Playbook, every stylist is on track to hit their annual goal—up from just three last year. We cover culture without gossip, celebrating wins, embracing seasons of

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26:37

What Your Clients See That You Don't: The Audit Every...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/11/01

Your salon might look amazing in person — but what does it look like online? In this episode of Brazen & Bold, Heather sits down with Kip Dodson, owner of A Moment's Peace Salon & Day Spa and the mind behind the Digital Basic Score — a revolutionary audit that exposes what's really happening behind your digital storefront. Kip reveals how his system helped him build over 14,000 verified reviews, dominate search rankings, and create effortless client booking flows. Together, they pull back the

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39:32

Stacey Soble Reveals the Salon Owner Shift: From...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/10/25

Salon Today’s Stacey Soble joins Heather to unpack the evolution of salon ownership—how top owners moved from “busy behind the chair” to data-driven CEOs running profitable, sustainable companies. Stacey shares the backstory of Salon Today’s Top 200, why Data Driven Salon Summit matters (even if you’re “not a numbers person”), and practical ways to use software, KPIs, and best-practice essays to grow. You’ll hear how a New Hampshire salon survived a sewage flood (yes, really) with smart coaching and

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51 results

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