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PODCAST

Brazen and Bold: Real, Raw, and Radically Honest Conversations for Entrepreneurs and Small Business Leaders

Welcome to Brazen and Bold—the podcast that dares to say what others won"t. Hosted by Heather Harris, a behind-the-scenes powerhouse at Spark Pro Global, this show is your go-to space for real, raw, and radically honest conversations with entrepreneurs, salon owners, and business leaders who are rewriting the rules of success. Each week, we pull back the curtain on what it actually takes to build a business—and a life—you"re obsessed with. From game-changing wins to "why did nobody warn me

business careers

All Episodes

42:09

Why Your Clients 'Love You'… But Never Come Back (And...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/03/26

What if your biggest business problem… is the one you can't see? In this episode, Heather sits down with salon owner and innovator Lou DeCola to break down one of the most overlooked threats to salon growth: the silent client—the guest who says they love you… and never comes back. With over 40 years in the industry, Lou shares how he's redefining salon leadership through data, systems, and a completely different approach to team structure and retention. Inside this episode, you'll learn: •⁠ ⁠Why

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18:34

LIVE FROM INSPIRING CHAMPIONS! From Consultation to...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/03/06

Heather and Lucy are recording live from Inspiring Champions Champ Camp in Dallas, where top salon owners and leaders from across the country gathered to learn, collaborate, and level up their businesses. In this episode, they share some of their biggest takeaways from the event including how powerful consultations can transform the guest experience, simple ways to increase service enhancements and retail sales, and why rebooking systems are critical to long-term growth. They also discuss how salon

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01:06:06

Stop Losing New Hires: The Associate Program That...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/03/02

Hiring is hard. Keeping great stylists is even harder. In this episode of Brazen & Bold, Heather Torriente sits down with Coach Chris Baran—founder of Fuel Education and creator of the Salon Associate Accelerator—to talk about the real reason salons lose new hires and how to fix it with a scalable training system. Chris shares how to: •⁠ ⁠Get associates producing revenue faster •⁠ ⁠Build training that doesn't depend on the owner •⁠ ⁠Improve retention with better leadership and clear standards •⁠

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45:08

Stop Working Harder. Start Working Smarter in Your...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/02/20

Salon owners and stylists, this episode of Brazen and Bold is a must-listen. Heather sits down with beauty industry leader Tracey Napotnik, founder of SalonTraining.com, to talk about the real struggles behind salon ownership—working 80-hour weeks, struggling with payroll, and not knowing how to make money even when your chair is full. Tracey shares how education, mentorship, and tracking numbers transformed her salons into profitable businesses—and how she created a community platform so stylists

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45:24

How to Build a Salon That Wins in Any Economy with...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/02/13

What does it take to lead a multi-generational salon business while the beauty industry evolves faster than ever? In this episode of Brazen & Bold, Heather Torriente sits down with Jack Panico of Panico and founder of Heirs to Beauty to talk about legacy leadership, the future of salon retail, and what it really means to build a brand that supports salon owners and hairstylists. They dive into: •⁠ ⁠Why salon leadership today requires adaptability across generations •⁠ ⁠How AI in the salon industry

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31:28

Unclaimed Millions: How L'Oreal's Level Program Can...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/02/03

In this power-packed episode of Brazen and Bold, Heather Harris sits down with the brilliant Beverly Shortt to uncover one of the biggest missed opportunities in the beauty industry: unused loyalty points. With over 700 million L'Oreal Level points expiring every year, Beverly reveals how salon owners can turn these points into real cash flow, business growth, education, technology upgrades, and even global team experiences. Together, Heather and Beverly break down: Why loyalty points should be

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49:38

Delegate to Elevate: How Salon Owners Scale with AI...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/01/12

What happens when technology actually helps you lead better instead of pulling you further away from your people? In this episode of Brazen & Bold, Heather Harris sits down with salon owner Michaela Blissett Williams and tech innovator Vinay to explore how salons can scale with intention using AI—without sacrificing culture, connection, or leadership. They break down: • Why front desk burnout is one of the biggest growth blockers in salons • How AI can support (not replace) your team • What "scaling

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56:50

Luxury in the Little Things: How to Elevate Guest...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/12/29

What if the key to higher retention, stronger loyalty, and increased revenue wasn't a bigger service menu—but small, intentional moments of luxury? In this episode of Brazen & Bold, Heather Torriente sits down with Louis Hayes-Davies and Victoria Harrington of Daimon Barber to explore how guest experience, education, and skincare-grade haircare can completely transform the way salons and barbershops connect with clients. From scalp health and eye revitalization rituals to why education beats hard

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44:49

When Authenticity Becomes Your Brand with Jenna...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/12/29

Double Boost Meets Flat Marvel – A Journey Through Vivid Hair, Salon Ownership, and Friendship Heather sits down with longtime friend and Goldwell National Artist Jenna Meulenberg, owner of Ruby Lou Salon, for a conversation that's equal parts inspiring and hilarious. From rebellious piercings in suburban Wisconsin to accidentally winning international competitions, Jenna shares her 21-year journey from receptionist to salon owner and national educator. Learn how she fought to keep her authentic

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32:23

Meet Jude: The Force Behind Spark's Smartest AI...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/12/17

In this episode of Brazen and Bold, Lucy Randall—COO of Spark Pro Global—steps in as guest host to spotlight one of the most transformative forces inside Spark: Jude, Spark's Tech Lead Executive and the mastermind behind our AI systems, chatbots, dashboards, websites, digital audits, and internal efficiency tools. From fixing washing machines as a kid to building Spark's internal AI assistant Roxy, Jude's story is a mix of curiosity, innovation, and pure problem-solving magic. Lucy and Jude dive

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52:03

How AI Will Amplify Your Salon Team—Not Replace It

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/12/05

In this episode of Brazen & Bold, Heather sits down with Paddy Monahan, Chief Product Officer at Phorest Salon Software, to unpack how an engineer from telecoms ended up obsessed with the salon industry—and why talking to customers is still the most powerful technology we have. Paddy shares the pivotal moment that pulled him away from writing code and into product strategy, how a quirky "startup soccer" tournament with Uber black cars became a beloved networking event, and why he's stayed in the

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56:51

Turn Guests Into Superfans: Barry Quinn on Loyalty,...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/11/27

In this Brazen & Bold episode, Heather sits down with Barry Quinn, President of Phorest North America, to talk about something every salon and spa owner cares about but doesn't always have time to optimize: loyalty and retention. Barry shares how he went from "terrible at mortgages" to spending 15+ years helping salons grow with Phorest, and why the best salons don't just hope guests come back—they build systems that practically guarantee it. You'll hear: •⁠ ⁠Why traditional "buy 9, get 1 free"

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34:56

From Burned-Out Behind the Chair to a $1.3M Hair Loss...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/11/20

What happens when a stylist stops chasing double-booked days and decides to build a business around integrity, empathy, and wild profit margins? In this episode of Brazen and Bold, Heather Harris sits down with Shanna Moll—stylist, educator, Airstream nomad, and creator of Brilliant Bonding and Studio U Education. Shanna shares how a life-changing trip to Israel, a calling to serve guests with profound hair loss, and a $100K leap of faith turned a burned-out $85K stylist into the owner of a $1.3M,

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37:28

Not Luck—A System: How Pinup Studio Gets Stylists to...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/11/10

Salon success isn't luck—it's structure. In this Brazen & Bold conversation, Pinup Studio owner Christina Kirkey shares how she built an inclusive, high-energy culture (pink confetti cannons and all), then operationalized growth with a simple, editable system her whole team actually uses. The result? In their first full year with the Playbook, every stylist is on track to hit their annual goal—up from just three last year. We cover culture without gossip, celebrating wins, embracing seasons of

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26:37

What Your Clients See That You Don't: The Audit Every...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/11/01

Your salon might look amazing in person — but what does it look like online? In this episode of Brazen & Bold, Heather sits down with Kip Dodson, owner of A Moment's Peace Salon & Day Spa and the mind behind the Digital Basic Score — a revolutionary audit that exposes what's really happening behind your digital storefront. Kip reveals how his system helped him build over 14,000 verified reviews, dominate search rankings, and create effortless client booking flows. Together, they pull back the

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39:32

Stacey Soble Reveals the Salon Owner Shift: From...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/10/25

Salon Today’s Stacey Soble joins Heather to unpack the evolution of salon ownership—how top owners moved from “busy behind the chair” to data-driven CEOs running profitable, sustainable companies. Stacey shares the backstory of Salon Today’s Top 200, why Data Driven Salon Summit matters (even if you’re “not a numbers person”), and practical ways to use software, KPIs, and best-practice essays to grow. You’ll hear how a New Hampshire salon survived a sewage flood (yes, really) with smart coaching and

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45:34

Let Go to Grow: Building Powerful Partnerships with...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/10/18

In this special Brazen & Bold takeover, Lucy Randall, COO of Spark Pro Global, sits down with Spark’s Client Success Managers—Peter, Vonn, Diether, and Paul—to reveal what really makes a virtual assistant partnership thrive. Learn proven systems for delegation, team leadership, and clarity-driven communication that turn overwhelm into growth. Discover how top business owners leverage virtual assistants not just to complete tasks—but to own results. Perfect for entrepreneurs, salon owners, and

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01:02:35

How Faith, Focus, and High-Ticket Thinking Turned $50...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/10/10

On this Brazen & Bold episode, host Heather Harris sits down with Chris Kenney and Julie Cabezas, the duo behind Self Made, to reveal the “high-ticket advantage” corporate leaders use to launch premium boutique consulting companies. If you’ve built empires for others, this is your blueprint to launch your brand, monetize your genius, and build your legacy—without burning out. You’ll learn how to transform decades of Career Capital™️ into a category-defining offer, price at a premium, and lead

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36:09

Inside Spark: Assistants, Delegation & Doing More

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/10/02

Brazen & Bold: Lucy & Florence Take Over! Surprise! In this special episode, Lucy Randall, COO of Spark Pro Global, teams up with Florence, Marketing Manager and Team Lead at Spark, to take over Brazen & Bold. From Arizona to the Philippines, Lucy and Florence dive into what it’s really like working at Spark—supporting business owners, building powerful systems, and proving that delegation is the key to growth. They share behind-the-scenes stories about client projects, the Spark team’s unique

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48:56

Drop Dead Creativity: How Kristi Day Turned...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/09/25

In this episode of Brazen & Bold, Heather sits down with Kristi Day—visionary salon owner, international educator, and founder of Drop Dead Studio and Drop Dead Extensions. Kristi shares her raw and inspiring journey, from opening a salon at a young age to building a global brand with her husband, navigating alopecia with strength and humor, and creating space for innovation in the beauty industry. We’ll talk about branding, business growth, creativity, and the surprising role of gratitude in

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47 results

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