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PODCAST

Brazen and Bold: Real, Raw, and Radically Honest Conversations for Entrepreneurs and Small Business Leaders

Welcome to Brazen and Bold—the podcast that dares to say what others won"t. Hosted by Heather Harris, a behind-the-scenes powerhouse at Spark Pro Global, this show is your go-to space for real, raw, and radically honest conversations with entrepreneurs, salon owners, and business leaders who are rewriting the rules of success. Each week, we pull back the curtain on what it actually takes to build a business—and a life—you"re obsessed with. From game-changing wins to "why did nobody warn me

business careers

All Episodes

49:38

Delegate to Elevate: How Salon Owners Scale with AI...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2026/01/12

What happens when technology actually helps you lead better instead of pulling you further away from your people? In this episode of Brazen & Bold, Heather Harris sits down with salon owner Michaela Blissett Williams and tech innovator Vinay to explore how salons can scale with intention using AI—without sacrificing culture, connection, or leadership. They break down: • Why front desk burnout is one of the biggest growth blockers in salons • How AI can support (not replace) your team • What "scaling

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56:50

Luxury in the Little Things: How to Elevate Guest...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/12/29

What if the key to higher retention, stronger loyalty, and increased revenue wasn't a bigger service menu—but small, intentional moments of luxury? In this episode of Brazen & Bold, Heather Torriente sits down with Louis Hayes-Davies and Victoria Harrington of Daimon Barber to explore how guest experience, education, and skincare-grade haircare can completely transform the way salons and barbershops connect with clients. From scalp health and eye revitalization rituals to why education beats hard

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44:49

When Authenticity Becomes Your Brand with Jenna...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/12/29

Double Boost Meets Flat Marvel – A Journey Through Vivid Hair, Salon Ownership, and Friendship Heather sits down with longtime friend and Goldwell National Artist Jenna Meulenberg, owner of Ruby Lou Salon, for a conversation that's equal parts inspiring and hilarious. From rebellious piercings in suburban Wisconsin to accidentally winning international competitions, Jenna shares her 21-year journey from receptionist to salon owner and national educator. Learn how she fought to keep her authentic

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32:23

Meet Jude: The Force Behind Spark's Smartest AI...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/12/17

In this episode of Brazen and Bold, Lucy Randall—COO of Spark Pro Global—steps in as guest host to spotlight one of the most transformative forces inside Spark: Jude, Spark's Tech Lead Executive and the mastermind behind our AI systems, chatbots, dashboards, websites, digital audits, and internal efficiency tools. From fixing washing machines as a kid to building Spark's internal AI assistant Roxy, Jude's story is a mix of curiosity, innovation, and pure problem-solving magic. Lucy and Jude dive

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52:03

How AI Will Amplify Your Salon Team—Not Replace It

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/12/05

In this episode of Brazen & Bold, Heather sits down with Paddy Monahan, Chief Product Officer at Phorest Salon Software, to unpack how an engineer from telecoms ended up obsessed with the salon industry—and why talking to customers is still the most powerful technology we have. Paddy shares the pivotal moment that pulled him away from writing code and into product strategy, how a quirky "startup soccer" tournament with Uber black cars became a beloved networking event, and why he's stayed in the

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56:51

Turn Guests Into Superfans: Barry Quinn on Loyalty,...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/11/27

In this Brazen & Bold episode, Heather sits down with Barry Quinn, President of Phorest North America, to talk about something every salon and spa owner cares about but doesn't always have time to optimize: loyalty and retention. Barry shares how he went from "terrible at mortgages" to spending 15+ years helping salons grow with Phorest, and why the best salons don't just hope guests come back—they build systems that practically guarantee it. You'll hear: •⁠ ⁠Why traditional "buy 9, get 1 free"

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34:56

From Burned-Out Behind the Chair to a $1.3M Hair Loss...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/11/20

What happens when a stylist stops chasing double-booked days and decides to build a business around integrity, empathy, and wild profit margins? In this episode of Brazen and Bold, Heather Harris sits down with Shanna Moll—stylist, educator, Airstream nomad, and creator of Brilliant Bonding and Studio U Education. Shanna shares how a life-changing trip to Israel, a calling to serve guests with profound hair loss, and a $100K leap of faith turned a burned-out $85K stylist into the owner of a $1.3M,

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37:28

Not Luck—A System: How Pinup Studio Gets Stylists to...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/11/10

Salon success isn't luck—it's structure. In this Brazen & Bold conversation, Pinup Studio owner Christina Kirkey shares how she built an inclusive, high-energy culture (pink confetti cannons and all), then operationalized growth with a simple, editable system her whole team actually uses. The result? In their first full year with the Playbook, every stylist is on track to hit their annual goal—up from just three last year. We cover culture without gossip, celebrating wins, embracing seasons of

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26:37

What Your Clients See That You Don't: The Audit Every...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/11/01

Your salon might look amazing in person — but what does it look like online? In this episode of Brazen & Bold, Heather sits down with Kip Dodson, owner of A Moment's Peace Salon & Day Spa and the mind behind the Digital Basic Score — a revolutionary audit that exposes what's really happening behind your digital storefront. Kip reveals how his system helped him build over 14,000 verified reviews, dominate search rankings, and create effortless client booking flows. Together, they pull back the

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39:32

Stacey Soble Reveals the Salon Owner Shift: From...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/10/25

Salon Today’s Stacey Soble joins Heather to unpack the evolution of salon ownership—how top owners moved from “busy behind the chair” to data-driven CEOs running profitable, sustainable companies. Stacey shares the backstory of Salon Today’s Top 200, why Data Driven Salon Summit matters (even if you’re “not a numbers person”), and practical ways to use software, KPIs, and best-practice essays to grow. You’ll hear how a New Hampshire salon survived a sewage flood (yes, really) with smart coaching and

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45:34

Let Go to Grow: Building Powerful Partnerships with...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/10/18

In this special Brazen & Bold takeover, Lucy Randall, COO of Spark Pro Global, sits down with Spark’s Client Success Managers—Peter, Vonn, Diether, and Paul—to reveal what really makes a virtual assistant partnership thrive. Learn proven systems for delegation, team leadership, and clarity-driven communication that turn overwhelm into growth. Discover how top business owners leverage virtual assistants not just to complete tasks—but to own results. Perfect for entrepreneurs, salon owners, and

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01:02:35

How Faith, Focus, and High-Ticket Thinking Turned $50...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/10/10

On this Brazen & Bold episode, host Heather Harris sits down with Chris Kenney and Julie Cabezas, the duo behind Self Made, to reveal the “high-ticket advantage” corporate leaders use to launch premium boutique consulting companies. If you’ve built empires for others, this is your blueprint to launch your brand, monetize your genius, and build your legacy—without burning out. You’ll learn how to transform decades of Career Capital™️ into a category-defining offer, price at a premium, and lead

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36:09

Inside Spark: Assistants, Delegation & Doing More

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/10/02

Brazen & Bold: Lucy & Florence Take Over! Surprise! In this special episode, Lucy Randall, COO of Spark Pro Global, teams up with Florence, Marketing Manager and Team Lead at Spark, to take over Brazen & Bold. From Arizona to the Philippines, Lucy and Florence dive into what it’s really like working at Spark—supporting business owners, building powerful systems, and proving that delegation is the key to growth. They share behind-the-scenes stories about client projects, the Spark team’s unique

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48:56

Drop Dead Creativity: How Kristi Day Turned...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/09/25

In this episode of Brazen & Bold, Heather sits down with Kristi Day—visionary salon owner, international educator, and founder of Drop Dead Studio and Drop Dead Extensions. Kristi shares her raw and inspiring journey, from opening a salon at a young age to building a global brand with her husband, navigating alopecia with strength and humor, and creating space for innovation in the beauty industry. We’ll talk about branding, business growth, creativity, and the surprising role of gratitude in

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44:05

Passion + Purpose: The Path to Salon Success with...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/09/18

In this Brazen & Bold episode, Heather Harris interviews Jacqueline Rodriguez—clean beauty expert, salon owner, and Holistic Salon Academy founder—on creating a sustainable salon that’s profitable, non-toxic, and guest-obsessed. Learn how to transition from traditional products to eco-friendly salon systems, lead with conscious leadership, and use neuro coaching + energy healing to shift team culture and retention. We cover scalp health, clean product vetting, avoiding greenwashing, reducing waste,

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49:57

Secret Service, Sandbags & 3 Seconds of Joy — with...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/09/10

What do gale-force winds, a $600 “little piece of glass,” and a last-minute call to photograph two presidents have in common? Today’s guest: Alec Watson. In this delightfully unhinged (in the best way) episode of Brazen & Bold, Heather and Alec kick off with a literal gear-rescue mission after a windswept dance shoot, detour through Heather’s “iguana phase” chemical peel, and land on some of the wildest behind-the-scenes stories you’ll hear this week—like the time Microsoft rang during taxi-in to

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01:05:41

No Excuses, Just Action: Lessons from Bennie Pollard

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/09/03

Ready to be inspired by two women who turned chaos into clarity and built a salon empire with heart, grit, and badass energy? 💥 What happens when you almost talk yourself out of chasing your dream… but then decide to do it anyway? That’s exactly the moment Bennie Pollard shares in this episode of the Brazen & Bold Podcast. Heather Harris sits down with this award-winning salon owner, author, and founder of Cool Beauty Consulting to talk about the wild ride from small-town beginnings to building a

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50:51

Chaos to Clarity: Rhysa & Abby on Scaling,...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/08/27

Ready to be inspired by two women who turned chaos into clarity and built a salon empire with heart, grit, and badass energy? 💥 In this episode of Brazen and Bold, Heather sits down with Rhysa Anderson and Abigail Brown of Baddhare Salon and the Bad Hair Alliance. From their early days as stylist + assistant to becoming co-owners of a thriving 3,000 sq. ft. salon, these two share the real story behind juggling motherhood, leadership, and entrepreneurship — all while creating an app that’s about to

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36:59

How to Balance Salon Success with Team +...

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/08/19

Brazen and Bold: Heather sits down with industry legend and changemaker Scott Buchanan—founder of Scott J Salons and President of Intercoiffure—for a conversation packed with wisdom, laughs, and leadership gems. Scott has achieved what few in beauty can: building a brand so strong that team members have stayed with him for 30+ years. Heather dives into his best practices for creating a household name while keeping a loyal, thriving team. From recognizing that each stylist builds their own brand

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39:25

High-Ticket Mindset: Selling Big, Loving Yourself Bigger

Brazen and Bold: Real, Raw, and Radically Honest... ·

2025/08/12

This week, Heather sits down with Chris from Self-Made Sales — a powerhouse business coach who helps entrepreneurs realize their true worth, charge what they deserve, and sell their services with confidence. Chris dives into the surprising secret behind high-ticket success: self-love. He shares why leaning fully into your emotions (yep, even the messy ones like anger) is the key to showing up at 100%, hitting your goals, and living your best entrepreneurial life. You’ll hear why celebrating your

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41 results

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