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PODCAST

SMACK Hospitality

SMACK Hospitality

Welcome to SMACK! Just like our name, everything we do here is a little different and yet you’ll probably have more fun here than elsewhere. SMACK Hospitality Media is your one-of-a-kind source for hospitality and tourism-related edutainment. It is our mission to provide fun and engaging content for industry professionals in modern media formats. With our podcast we aim to give everybody around the world the chance to meet key decision-makers and trailblazers of the hospitality industry. Chasing

business management

All Episodes

39:10

Christopher Hartley & Simon Naudi - GHA & Corinthia |...

SMACK Hospitality ·

2025/09/09

Two industry titans in one iconic room?!SMACK Season 7 is officially starting, and we couldn’t think of a better way to kick it off. Christopher Hartley, CEO of Global Hotel Alliance, and Simon Naudi, Group CEO of Corinthia Hotels, joined Fritz at the stunning Corinthia Grand Hotel Astoria Brussels during the GHA’s annual CEO meeting. The result? A masterclass in loyalty, luxury, and GRAND Boutique. In this Season 7 opener: • Why GHA’s #loyalty model is winning over independent brands • How

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55:10

Ian Di Tullio l Spreadsheets, Sky Miles & Suite Dreams

SMACK Hospitality ·

2025/06/10

First it was finance spreadsheets, now it’s suite dreams: Ian Di Tullio’s journey to the top of Minor Hotels is anything but ordinary.Let’s just say: it started with data and ended with loyalty (lots of it). We mic’d up with the Global Chief Commercial Officer, Ian Di Tullio, who went from flying high with Air Canada & Accor to shaking up hospitality from Bangkok with brains, heart, and some serious backend magic. In this one, we get into: - What the airline industry taught him about innovation

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28:00

Samuel Njoroge l From Phone Operator to Planet Protector

SMACK Hospitality ·

2025/06/05

Say hello to Samuel Njoroge, Director of Quality Assurance & Sustainability at Millennium Hotels and Resorts MEA, joining our latest Breaktime episode with the fabulous Mari. Talking trash (literally), tech, and turning purpose into planet-saving action.From phone operator in 2009 to full-blown eco-legend today, Samuel’s journey is pure SMACK: hustle, heart, and a whole lot of green ambition. What’s on the Breaktime menu? - Climbing the ranks and building a regional sustainability strategy that

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38:16

María Zarraluqui l From Legal Life to Luxury Hotels...

SMACK Hospitality ·

2025/05/20

From courtroom to boardroom, now serving global hospitality with that Spanish spice.Meet María Zarraluqui, VP of Global Development at Meliá Hotels International, lawyer-turned-development-queen and Mallorca-based hospitality firecracker. We caught up with her at IHIF2025 in Berlin, where our host Florian had the mic, and María brought the magic. In this episode: How a life twist landed her at Meliá... where 25 years later, she’s still rocking the show. Why Spanish hospitality isn’t just service:

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56:59

Richard Hyde l Swiping Right on Luxury & Small Hotels

SMACK Hospitality ·

2025/04/29

Swiping Right on Luxury & Small Hotels.The wait is finally over… As you might know, Richard Hyde, COO of Small Luxury Hotels of the World, took the hot seat SMACK Live at Young Hoteliers Summit at #EHL in Lausanne and here comes his podcast episode. From his slide into hospitality to building what he calls the “Tinder of Hotels” – matching dream stays with the perfect guests – Richard spilled the tea about working with SLH with style, wit, and a whole lotta love for the world of small

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49:14

Adam Crocini – Hilton | Crafting Iconic F&B...

SMACK Hospitality ·

2025/04/02

Are you ready for some stories about waffles, wellness, and the CIA?Adam Crocini isn’t just shaping Hilton’s F&B scene across 8,000+ properties - he and his team have also been pushing those legendary DIY waffles like true breakfast evangelists. Yes, the iconic Hampton by Hilton ones. As SVP of Global Design, Wellness, and Food & Beverage at Hilton, Adam oversees everything from restaurant concepts to wellness initiatives. But don’t let the fancy title fool you - he believes real hospitality

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38:40

Glenn Haussman - No Vacancy | From Hip-Hop to...

SMACK Hospitality ·

2025/02/18

Buckle up, hospitality fans, this episode is double trouble on the mic!Glenn Hausman, Podcast Host and initiator of THE No Vacancy Podcast, joined Flo to discuss how one moves from editing hip-hop videos to running one of the biggest podcasts in #hospitality. Flo and Glenn chat about personal branding, career moves, and why AI will never be able to replace real human connections. Glenn gets real about his early struggles, the podcast boom, and the importance of showing up as your true self. If

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48:59

Glenn Mandziuk - World Sustainable Hospitality...

SMACK Hospitality ·

2025/01/28

What do sustainability, the future of hospitality, and King Charles III have in common?Turns out, more than you’d think – and Glenn Mandziuk, CEO of the World Sustainable Hospitality Alliance, is here to spill the tea (or should we say, the royal Earl Grey?). In this episode, Glenn met with Phil to chat about what sustainability really means for #hospitality and tourism and how ‘the Alliance’ is planning to get the whole industry on board to go #netpositive. From practical tips to planet-sized

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18:46

Nick Cavanaugh | Weather Proof Bookings: From Stormy...

SMACK Hospitality ·

2025/01/14

How to avoid cranky customers and rainy days 🌧☂Ever wondered what happens when a #climate scientist becomes a travel enthusiast? Meet Nick Cavanaugh, who turned his PhD in atmospheric physics into a solution for weather-impacted #travelplans. In this Breaktime episode, Lisa chatted with the founder and CEO of Sensible Weather, who is planning to make travel more predictable one booking at a time with "weather guarantees" - automatic reimbursements when Mother Nature doesn't cooperate with your

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24:12

Emma Sleight | Behind the scenes of the World's 50...

SMACK Hospitality ·

2024/12/17

What makes The World’s 50 Best Hotels award so iconic? In this Breaktime episode, Mari has a delightful chat with Emma Sleight, Head of Content at The World’s 50 Best Hotels - aka the Oscars of hospitality. Emma gives us a peek into the special award categories, like the SevenRooms Icon Award, Flor de Caña Eco Hotel Award, and Nikka Best New Hotel Award… plus all the behind-the-scenes magic that comes with being the list every #luxuryhotel dreams of making. Get ready for insider insights,

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46:19

John Blanco - Capella Hotels & Resorts | Winning...

SMACK Hospitality ·

2024/12/10

What's the secret behind leading a team to the World’s 50 Best Hotels award? Hint: It’s not a killer minibar! John Blanco, General Manager of Capella Bangkok, sits down with Phil to share his journey. From chef to hotel industry pro, John’s worked on every continent and brought those global insights with him to create a winning team at Capella. It’s a mix of leadership, passion, and a whole lot of hard work (with a dash of fun along the way, of course ). Tune in and find out what makes

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30:45

Felicity Black-Roberts – Hyatt | The Hyatt Way of...

SMACK Hospitality ·

2024/11/26

How does Hyatt approach hotel development? For this episode Felicity Black-Roberts Senior Vice President of Development for EAME at Hyatt met with Fritz at the FHS world to chat about hotel development in Europe and the Middle East. They explored how the hotel investment landscape has transformed and what this could mean for the hospitality industry's future. Felicity gives us a peek into how Hyatt is positioning its brands to meet the unique needs of each acquisition – and the benefits that

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42:44

Pier Paolo Righi - Karl Lagerfeld | From Runway to...

SMACK Hospitality ·

2024/11/12

Ever dreamed of living in Karl Lagerfeld’s world of fashion and design? Well, it’s about to get real! In this SMACK episode Pier Paolo Righi, CEO of Karl Lagerfeld, shares exclusive insights on how the brand has evolved since the maestros passing, his visionary approach to luxury, and the creative legacy he left behind. Fritz and Pier Paolo met during #FHSworld to discuss how Pier is guiding Karl’s intimate vision for the brand forward. This conversation is packed with style and insider

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19:49

Mieke Berkers on Breaktime | Independent Hotel Show...

SMACK Hospitality ·

2024/10/29

This is hotter than your morning coffee! Join us for our very first #Breaktime episode on SMACK! Mari is kicking things off with Mieke Berkers, Director of European Business Development at Montgomery Group, who’s giving us the inside scoop on the Independent Hotel Show Munich making its first German appearance. Ever wonder why this #event is such a unique show for hoteliers? Or why Munich is the perfect spot? Mieke’s got the answers - plus some fun insights into what’s next for boutique

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42:17

Daniel Afonso | Senior VP of People & Culture at...

SMACK Hospitality ·

2024/10/01

Are you the driver of your career or just a passenger along for the ride? In this episode, Pat sits down with Daniel Afonso, Senior VP of People & Culture at Radisson Hotel Group, and trust us, staying stagnant is not on the agenda. Daniel shares his story – From a start in finance to his accidental start in #hospitality, and how he seized every opportunity to create the life he wanted. They dive into what makes hospitality so addictive, and how to keep talent by offering hybrid roles that help

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36:50

Jonathan Worsley - The Bench & FHS | Shaping...

SMACK Hospitality ·

2024/09/10

We’re kicking off Season 6 in the vibrant streets of London, where Jonathan Worsley, Chairman & CEO of The Bench, met with Fritz to explore the past, the present and the future of hospitality and its exciting global development. With the FHS World in Dubai just around the corner, Jonathan shared his insights on the Middle East’s remarkable transformation over the past two decades and highlighted various success factors for the sector, including the vital role of women. Guess what: Nothing works

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0:37

This is SMACK

SMACK Hospitality ·

2024/09/09

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46:30

Simon Mayle – PROUD Experiences | LGBTQ+ travel...

SMACK Hospitality ·

2024/07/09

Traveling under the rainbow flagDuring the recent pridemonth, Phil sat down at TSH Berlin with Simon Mayle Event Director at Reed Exhibitions, for, among others, PROUD Experiences and ILTM Cannes. At PROUD Experiences he connects hotels, travel advisors, and LGBTQ+ travel trailblazers and helps them to customize their offers to the community’s needs and wishes. Simon and Phil had a jolly exchange about the status quo of #gaytravels, the problems rainbow families are facing during their holidays,

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46:17

Chris Nader – ENVI Lodges | Sustainable luxury,...

SMACK Hospitality ·

2024/06/25

Pat had a chat with Chris Nader, Co-Founder and CEO of ENVI Lodges, who is on a mission to revolutionize outdoorhospitality and combine it with sustainableluxury. Chris and his team find themselves facing the challenge of meeting sustainability standards while satisfying the demanding needs of #luxurytravelers. But there’s no doubt that the soon-to-open boutique properties immersed in nature will manage to close this gap. ✨ Chris shared insights into his adventurous entrepreneurial journey and gave

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38:11

Fahad Abdulrahim Kazim - Millennium Hotels & Resort |...

SMACK Hospitality ·

2024/05/28

Fahad Abdulrahim Kazim, CEO of Millennium Hotels & Resorts MEA, joined Fritz at the FHS in Riyadh for a chat about Saudi Arabia’s booming travel market, the plans of Millennium Hotels & Resorts in the middleeast and African region, and the future of brand evolution.Fahad found his true calling in hospitality through numbers. He went from accounting to real estate and landed in hospitality with a passion for showcasing Saudi Arabia’s beauty to the world. The Vision 2030 and the country’s

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108 results

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