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PODCAST

Inside Chat with Valerie & Amy

The Delforge Group

The go-to podcast for business owners in the spa, salon, hair and aesthetics industry, co-hosted by founder of The Delforge Group Valerie Delforge and ex-salon/clinic owner and business coach Amy Gordon. Join Valerie and Amy as they discuss the questions they get on a regular basis from members, in an honest, open and frank chat.

business

All Episodes

10:01

Inside Chat Episode 90 | Your Team's Complaining...

Inside Chat with Valerie & Amy ·

2025/07/21

In this episode, Amy & Valerie are tackling a common but frustrating issue in the salon, spa and aesthetics industry - your team is moaning about being busy. As a business owner, busy periods should be a sign of success, not a source of negativity. So why is your team resisting the growth you’ve worked hard to create? They break down what these complaints really mean, how to shift the mindset from overwhelm to opportunity and how to lead your team through high demand seasons with better ...

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8:44

Inside Chat Ep 89 | I’m Happy to Delegate but My Team...

Inside Chat with Valerie & Amy ·

2025/07/07

You’re finally ready to step back and delegate more within your salon, spa or aesthetics business but your team doesn’t want to take it on. Whether it’s resistance, lack of confidence or just plain avoidance, this episode with Valerie & Amy breaks down what to do when your team makes delegation difficult. They share how to shift mindset, build trust and create a culture of ownership and accountability. Learn how to navigate pushback and empower your staff to step up so you can focus on gr...

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8:30

Inside Chat Ep 88 | When Procedures Aren’t Enough:...

Inside Chat with Valerie & Amy ·

2025/06/23

You’ve created clear procedures and systems for your salon, spa or aesthetics business but some team members still aren’t following through. In this episode, Amy & Valerie dive into why having processes isn’t always enough and what to do when your staff just doesn’t seem to “get it.” Learn how to identify the root of the disconnect, improve team accountability and lead with clarity and confidence. Whether you’re dealing with resistance, lack of understanding or low engagement, this episod...

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9:46

Inside Chat Ep 87 | Entitled or Evolving?...

Inside Chat with Valerie & Amy ·

2025/06/09

In this week’s episode, Valerie & Amy dive into the growing struggle between business owners and the younger generation entering the workplace. Are Gen Z employees entitled or are they simply setting boundaries we never felt we could? As business owners, we’re the ones left trying to bridge the gap navigating high expectations, lower tolerance for pressure and an environment that often views flexibility as a right, not a perk. Join us every other Monday for a new episode of Inside Chat, ...

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10:02

Inside Chat Episode 86 | Are You Micromanaging...

Inside Chat with Valerie & Amy ·

2025/05/26

In this week's episode, Valerie & Amy explore the subtle signs that you're micromanaging, especially when it's simply become your default way of working. If you’re someone who thrives on control, tries to do it all and struggles to delegate, this conversation is for you. Valerie's highly rated book, I'd Rather Do It Myself: From Micromanagement to Leadership, delves further into this topic. You can buy a copy of her book here: https://amzn.eu/d/6eaip4o Join us every other Monday f...

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11:31

Inside Chat Episode 85 | Do Your Team See You as...

Inside Chat with Valerie & Amy ·

2025/05/12

In this episode, Valerie & Amy are discussing what it really means to be approachable as an owner, while still maintaining professionalism and boundaries with your team. It’s all about striking the right balance, creating a supportive environment without losing leadership presence. Access the Free Download mentioned in this weeks episode: https://thedelforgegroup.podia.com/refine-your-leadership-skills Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy wil...

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7:45

Inside Chat Episode 84 | What To Do When an Ex...

Inside Chat with Valerie & Amy ·

2025/04/28

In today’s episode, Valerie & Amy dive into a tricky and uncomfortable topic: ex-staff members stealing clients after they’ve left your business. You’ve put in the time, the effort and the trust to grow relationships with your clients, so it’s disheartening when former employees try to take them with them when they leave. This episode gives tips what you can do to protect yourself from losing what you’ve worked so hard to build. Join us every other Monday for a new episode of Inside Chat...

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7:26

Inside Chat Episode 83 | Handling The Pressure of...

Inside Chat with Valerie & Amy ·

2025/04/14

In this week's episode, Valerie & Amy are diving into the reality of decision making as an owner: the pressure, the responsibility and the mindset it takes to move forward even when there’s no 'perfect' choice. Whether you're new to leadership or deep in the journey, this is a discussion exploring the human side of running a business and a reminder to ourselves that uncertainty is part of growth. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answe...

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5:47

Inside Chat Episode 82 | Employed or Self Employed...

Inside Chat with Valerie & Amy ·

2025/03/31

In this weeks episode, Valerie and Amy break down the pros and cons of employed vs self employed therapists/stylists, ultimately discussing which path aligns best with your business. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes. Head to our website www.thedelforgegroup.co.uk where you can; Book a free 30-minute cons...

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5:47

Inside Chat Episode 81 | Stop Ignoring Your Budget &...

Inside Chat with Valerie & Amy ·

2025/03/17

In this video, Valerie & Amy discuss the importance of budgeting and why burying your head in the sand isn't a solution. Ignoring your finances can leave you feeling overwhelmed but getting on top of your numbers can completely transform your confidence. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes. Head to our ...

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7:26

Inside Chat Episode 79 | How to Manage Staff Holidays...

Inside Chat with Valerie & Amy ·

2025/03/03

In this episode, Valerie & Amy discuss navigating the challenge of staff using their holiday allowance to avoid working Saturdays, leaving you short staffed on your busiest days. They explore practical strategies to balance employee needs with business demands, set clear policies and allow for open communication to prevent scheduling headaches. As part of our Exclusive Members Group, we recently hosted a valuable Q&A style coaching call with Kingfisher Professional Services, where th...

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11:32

Inside Chat Episode 79 | Surviving & Thriving in...

Inside Chat with Valerie & Amy ·

2025/02/17

We’re back for our first episode of the year and we’re diving straight into how 2025 is shaping up so far. Valerie and Amy reflect on the highs and lows of 2024, the struggles and the key lessons we can take into this year. In January, we focused on taking control of your stock and this month we’ve been deep into financial planning, a service that’s been hugely popular among our members. If you’re feeling like you need to get on top of things like finances or stock control, now is the time t...

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2:41

Inside Chat Episode 78 | Our Top Bloopers of All Time

Inside Chat with Valerie & Amy ·

2025/02/03

We've just wrapped filming for Series 8 of Inside Chat and one thing's for sure — the bloopers never disappoint! Enjoy these hilarious moments from way back in Series 1 up until now. We'll be back soon with fresh content this month, but in the meantime, catch our recent episode where we count down the top episodes of all time. • Inside Chat Ep 76 - Our Top 5 Episode... We can’t wait to officially kick off Inside Chat for 2025. Join us every other Monday for a new episo...

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11:20

Inside Chat Episode 77 | Our Top 5 Episodes of All Time

Inside Chat with Valerie & Amy ·

2025/01/13

Since launching Inside Chat at the start of 2023, we’ve explored a wide range of topics, diving deep into the nitty-gritty of what it’s really like to be a business owner and the challenges that come with it. These are our top 5 episodes of all time, each covering relevant and practical topics for business owners and even managers. A huge thank you to all our listeners who have been with us since the beginning and to those who’ve joined us along the way.5) Ep 41 | Why is it Important to Uphol...

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34:51

Inside Chat Episode 76 | CASE STUDY: The Mystery Shop...

Inside Chat with Valerie & Amy ·

2025/01/09

In 2024, thanks to the popularity of one of our Inside Chat episodes, we launched our Mystery Shop service. In this bonus episode, listen to Valerie as she shares the story of a Mystery Shop that went wrong and the consequences that followed.If you'd like access to a written copy of this case study, along with the audio, you can download it below. Discover why we’re so passionate about Mystery Shops and how they can bring significant benefits to your business.https://www.thedelforgegroup.co.u...

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11:12

Inside Chat Episode 75 | Top Episodes of 2024

Inside Chat with Valerie & Amy ·

2025/01/06

And that's a wrap on 2024! What an incredible year of Inside Chat, packed with fascinating topics and thought provoking discussions. Here are our top episodes of the year! Stay tuned for brand new episodes coming soon as we gear up for another year of Inside Chat in 2025.5) Ep 52 | Minding Your Language Around Your Team4) Ep 54 | New members of my team are never working out, what am I doing wrong?3) Ep 55 | How do I launch a new brand/treatment successfully?2) Ep 58 - Mystery shops, are they ...

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7:09

Inside Chat Episode 74 | Merry Christmas & Thank You...

Inside Chat with Valerie & Amy ·

2024/12/23

As this year draws to a close, we want to wish you a Merry Christmas & a Happy New Year and extend a heartfelt thank you for being part of our wonderful community throughout 2024. It's been another amazing year of Inside Chat and we are so grateful for the all support from our viewers and listeners. Wishing you all a well deserved, restful Christmas & an incredibly successful 2025.Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burni...

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8:39

Inside Chat Episode 73 | How Structure Transforms...

Inside Chat with Valerie & Amy ·

2024/12/16

In this week’s episode, Valerie and Amy dive into the importance of having structure in your business and how to harness the unique strengths of every individual on your team. They discuss how structure brings organisation, clarity and the ability to plan for long-term success.Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episo...

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5:42

Inside Chat Episode 72 | How to Stop Doing It All &...

Inside Chat with Valerie & Amy ·

2024/12/02

As a business owner, it’s easy to fall into the trap of doing everything yourself. You’ve built this business from the ground up and letting go of control can often feel impossible. In this week’s episode, Valerie and Amy dive into how to shift your mindset and take actionable steps toward relying more on your team and manager. If you’ve ever asked yourself, “Why am I doing it all?”, this episode is for you. *BOOKS MENTIONED*Start With Why - Simon Sinek I'd Rather Do It Myself : Fro...

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8:02

Inside Chat Episode 71 | Commission Success Without...

Inside Chat with Valerie & Amy ·

2024/11/18

In this week’s episode, Valerie and Amy discuss how to manage commission structures effectively, balance healthy competition and build a retail culture that empowers each team member individually. They share their tips on how to eliminate commission-based competition and create a commission plan that benefits both your business and your entire team. A great watch for salons, spas and anyone in the beauty industry looking to build a thriving, collaborative team!Join us every other Monday for a...

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