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Podcasts – The Fair Housing Institute, Inc.

We provide comprehensive fair housing online training to protect you, your property and your company.

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Preventing Staff Harassment in Property Management

Podcasts – The Fair Housing Institute, Inc. ·

2026/02/18

Welcome back to the conclusion of our critical two-part series on recognizing and preventing harassment in property management. This episode dives into the extremely high-risk issue of employees harassing residents. When an individual in authority—like a manager, leasing agent, or maintenance tech—creates a hostile environment, the legal exposure for your company is significant, and the responsibility to act is non-negotiable. Learn why this specific type of harassment is so serious, what behaviors

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Case Files: Cats, Rats, and Retaliation – The Cost of...

Podcasts – The Fair Housing Institute, Inc. ·

2026/02/11

In this episode of Case Files, we dissect United States versus Tammy and Ramiro Estrada, a compelling fair housing lawsuit out of Wisconsin. What started as a reasonable accommodation request for multiple assistance animals—including cats, rats, and a dog—escalated into allegations of discrimination, threats, and even interference with a federal investigation. Property management professionals, are your internal policies bulletproof? Learn the critical lessons from this case on handling

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Fair Housing Law: When Are Housing Providers...

Podcasts – The Fair Housing Institute, Inc. ·

2026/02/04

Harassment between residents is a difficult but critical issue that property managers must navigate. When does a neighbor dispute become illegal harassment, and when does the liability fall on the housing provider? In part one of this essential series, fair housing experts dive into the fine line between resident conflict and a Fair Housing Act violation. Learn the two critical criteria that trigger management's duty to act and discover the immediate steps you must take to resolve serious

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Case Files: HUD Finds Racial Bias in HOA Voucher Ban

Podcasts – The Fair Housing Institute, Inc. ·

2026/01/28

Welcome back to Case Files, where we dissect real fair housing violations so professionals can safeguard their communities. This episode dives into a significant HUD finding of reasonable cause against a Texas HOA. Can a rental ban on Housing Choice Vouchers (Section 8) lead to racial discrimination findings? What role did social media play in documenting discriminatory intent and harassment? Tune in to uncover how a policy change allegedly disproportionately impacted Black households and why

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Retaliation vs. Rule Enforcement: Navigating the Fair...

Podcasts – The Fair Housing Institute, Inc. ·

2026/01/21

Are you walking the fine line between enforcing community rules and risking a devastating fair housing retaliation claim? The stakes are high: enforcing a lease after a resident complains or issuing notices after a bad review can be misinterpreted instantly. In this essential episode, a fair housing attorney breaks down the blurry line between lawful rule enforcement and unlawful retaliation under the Fair Housing Act. Find out what protected conduct means, how timing is critical, and the proactive

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Case Files: ‘Not Kid-Friendly’ – When Preferences...

Podcasts – The Fair Housing Institute, Inc. ·

2026/01/14

Was a single mother unfairly denied housing simply because she had a child? Dive into United States versus Jacqueline Fox and Vintage View to LLC, a compelling Oklahoma case where a pre-approved applicant was allegedly turned away the moment familial status was mentioned. Discover the critical lessons property professionals must learn about discouraging families, inconsistent screening, and the heavy consequences of Fair Housing Act violations. Don't miss this essential deep dive into protecting

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Top 3 Fair Housing Risks for Property Managers in 2026

Podcasts – The Fair Housing Institute, Inc. ·

2026/01/14

In this crucial episode of the Fair Housing Insiders, we're diving deep into the Top 3 Fair Housing Risks that could cost you big in 2026. Are your processes secure against fraudulent assistance animal letters? Is your team accidentally creating liability by delaying accommodation requests? And what happens to your compliance when your staff turns over? Join Fair Housing Attorney Leslie Tucker and Michael Coughlin as they expose the biggest compliance threats and give you actionable advice to

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Case Files: Parkoff Testing Alleges Unequal Treatment...

Podcasts – The Fair Housing Institute, Inc. ·

2025/12/24

In this episode of Case Files, Leslie Tucker reviews a complaint alleging that the Parkoff organization engaged in discriminatory practices against housing voucher holders. Testing results suggested unequal treatment between applicants with employment income and those using vouchers, raising key issues under New York State and City human rights laws. Leslie explains why lawful source-of-income protections matter, how inconsistent leasing practices can lead to liability, and what property management

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A Year of Upheaval: How 2025 Impacted Fair Housing...

Podcasts – The Fair Housing Institute, Inc. ·

2025/12/17

This episode of the Fair Housing Insiders takes a look back at the biggest fair housing shifts of 2025, including changes at the federal level, how HUD’s restructuring is affecting day-to-day operations, and the challenges property management professionals faced throughout the year. It also highlights what teams should keep in mind as they prepare for 2026 and why staying consistent with fair housing practices remains essential.Key Takeaways: 00:00 – 2025 review introduction 00:40 – What

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Case Files: Families vs. Management – When Amenity...

Podcasts – The Fair Housing Institute, Inc. ·

2025/12/10

In this episode of Fair Housing Insiders: Case Files, Host Jonathan Saar and Attorney Leslie Tucker examine a Fair Housing lawsuit out of Phoenix, Arizona, where families with young children were allegedly banned from using shared amenities like the pool and gym. The case, Aaron et al v. The X Company et al, highlights how one policy change turned into an active discrimination lawsuit—and what every property manager should learn from it.Key Takeaways: 00:00 – Families chose X Phoenix for its

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When Should You Involve a Fair Housing Attorney?

Podcasts – The Fair Housing Institute, Inc. ·

2025/12/03

When should you involve a fair housing attorney? This episode of the Fair Housing Insiders breaks down the red flags, misconceptions, and best practices every property manager should know. From conflicting advice to potential complaints, Host Michael Coughlin and Attorney Leslie Tucker discuss when it’s time to pick up the phone before small issues turn into costly investigations.Key Takeaways: 00:00 – Introduction: Why timing matters when consulting a fair housing attorney01:01 – Common

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Case Files: When Neighbors Cross the Line – Fair...

Podcasts – The Fair Housing Institute, Inc. ·

2025/11/26

In this episode of Case Files, Jonathan Saar and Fair Housing Attorney Leslie Tucker review United States v. Michael and Douglas Dunaway — a federal lawsuit involving years of alleged harassment toward Hispanic residents in a New York neighborhood. Leslie explains how the Fair Housing Act protects residents’ right to live peacefully in their homes and why housing providers must take action when harassment occurs.Key Takeaways: 00:00 – Background: Alleged harassment in a small New York

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Holiday Guests, Assistance Animals, and Fair...

Podcasts – The Fair Housing Institute, Inc. ·

2025/11/19

The holidays bring more than gifts and guests — they can also bring Fair Housing challenges. In this episode, host Michael Coughlin and attorney Leslie Tucker break down common holiday guest scenarios and what property managers need to know about assistance animals, temporary parking, and enforcing guest policies fairly.👉 Stay consistent. Stay compliant. And keep the season merry — not messy. Key Takeaways: 00:00 – The holidays bring guests—and Fair Housing challenges. 00:33 – Guests’

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Case Files: The Parrot That Sparked a Fair Housing...

Podcasts – The Fair Housing Institute, Inc. ·

2025/11/12

In this episode of Case Files, Jonathan Saar and attorney Leslie Tucker unpack a real fair housing dispute that began with emotional support parrots—and ended in a costly legal lesson. What started as an accommodation request turned into years of conflict involving noise complaints, retaliation claims, and a major settlement. Tune in to find out what went wrong, how HUD got involved, and the key takeaways every property manager should know.Key Lessons: 00:00 – Background: Resident with two

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Decorations, Parties & Compliance: Holiday Fair...

Podcasts – The Fair Housing Institute, Inc. ·

2025/11/05

The holidays can be a joyful season, but they also bring unique fair housing challenges for property managers. In this episode of Fair Housing Insiders, Michael Coughlin and attorney Leslie Tucker cover how to handle decorations, community parties, bulletin board postings, and resident-led events without creating compliance risks. Tune in for practical tips on keeping holiday practices fair and reminders on how staff training is always the best safeguard.Key Takeaways: 00:00 – Introduction:

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Case Files: Update on the Accessible Parking Case...

Podcasts – The Fair Housing Institute, Inc. ·

2025/10/22

This Case Files episode revisits the lawsuit involving Dr. Emma Adams, who was denied an accessible parking space at her condo complex. After years of delays, HUD found a violation of the Fair Housing Act. The court settlement required the Home Owners Association and its management company to make significant changes. Check out what happened!Key Lessons: Never delay or ignore accommodation requests. Written policies and staff training are critical for compliance. Accessible parking can

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The Fair Housing Guide Part 2: Employee...

Podcasts – The Fair Housing Institute, Inc. ·

2025/10/15

In Part 2 of our Fair Housing Employees series, Michael Coughlin and attorney Leslie Tucker tackle the question: When are employees personally responsible under the Fair Housing Act? This discussion dives into scenarios where individual liability may apply, including discriminatory statements, lack of training, and language barriers. The key message? Good intentions don’t erase liability—compliance and understanding are essential for every employee in housing operations.Key Takeaways: 00:01

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10:52

When Eviction Becomes Retaliation

Podcasts – The Fair Housing Institute, Inc. ·

2025/10/08

In this episode of the Fair Housing Insiders: Case Files, we review a recent retaliation lawsuit under the Fair Housing Act. What happens when a tenant files a fair housing complaint and the housing provider tries to evict them right after? Leslie Tucker, Fair Housing Attorney, breaks down the timeline, legal issues, and compliance lessons every property management professional needs to understand.Key Takeaways: 00:00 – Background: Rafael’s HUD complaint & eviction notice 02:48 – Why the

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10:44

The Fair Housing Guide Part 1: Employee Expectations...

Podcasts – The Fair Housing Institute, Inc. ·

2025/10/01

Your employees are the frontline of fair housing compliance. In this episode of the Fair Housing Insiders, Michael Coughlin and attorney Leslie Tucker discuss three key expectations housing providers should have of their staff:Ongoing training and refresher courses Asking for help when unsure Reporting potential fair housing incidents Learn how to build a culture of compliance where every employee—from maintenance to leasing—understands their responsibilities and helps protect your

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11:46

The Price of Parking Discrimination

Podcasts – The Fair Housing Institute, Inc. ·

2025/09/24

When is a parking policy more than just a parking policy? In this episode of the Fair Housing Insiders: Case Files, Leslie explores how Aon Management faced legal action for refusing assigned parking spaces as disability accommodations. Learn what the Fair Housing Act requires, why blanket policies can be discriminatory, and how staff training and proper procedures can protect both residents and housing providers. Key Takeaways: 00:00 – Testing Begins 01:49 – Consistent Responses Across

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Podcasts – The Fair Housing Institute, Inc.

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